Zero starts if I could. Terrible company takes advantage. My septic was pumped and I was advised…read morethere would be an additional 250 charge to clear the line of which I WOULD NOT BE CHARGED IF IT DIDN'T WORK. That was what I was told in person, my daughter was on the phone. There was no specification of what line was being cleared, no specification that there was any stipulations on the refund. The guy simply said if it doesn't work I won't charge no small print disclosed. My toliet worked but all the sewage was backed into my bathtub( see picture). Thats what was in my bathroom when he finished. Doesn't look clear to me, now I am no plumber or septic pro, but come on. They offered a good faith refund of 100. I'm confused they said if it didn't work it would be a 250 refund not 100. Do not use! Do not recommend! Rip off!!! Zero stars.If you are not a plumber then you should not say I will clear the line for an additional 250 and if it doesn't work I won't charge you. The right thing to do would be to say you need a regular plumber if you couldn't do what I needed. Not charge me almost 1000 dollars to not fix the problem I wanted addressed. We talked on the phone also got bombarded by you and your wife via text. There is nothing more to talk about maybe you will be better and more clear and concise or just do the right thing and refund the 250.

Highly Recommend this company. The owner Brad called me straight away to discuss the problem…read more Repair estimate and scheduled service was great. Everything was taken care of promptly and as estimated . When dealing with a septic issue it is very stressful - you definitely want to have someone that Knows what they're doing and has all the proper equipment the guy comes prepared.

I called and scheduled service for 1,200 gallon septic tank and a 1,000 gallon dosing tank. They…read moreshowed up on time. Provided great service! Price for service was fair. Completed as promised.

Roman is on time and gave me very good details and solve the problem. Price is reasonable for last…read moreminute weekend call on the job.

Called in about a problem we were having with our septic, and he took the time to understand the…read moreproblem, and made a few recommendations, free of cost, for what I could do, and didn't try to sell me something I didn't need. I appreciate it Dirk! We'll give your advice consideration, and maybe we'll come back to you if we end up needing you to do some work.

I called for information regarding septic services for my RV. The owner went above and beyond by…read morehelping me find services I needed that went beyond the scope of what his business provided. He didn't need to do that, but he took the time for that. Nice person.

Kevin is my go-to radon testing professional when needed for my transactions. He is super…read moreresponsive and always available to talk my clients through any questions or concerns they may have before and after the test.

I recently worked with Steven at S&E Electric to install a Level 2 wall charger for my Tesla, and…read morethe experience was outstanding from start to finish. My setup wasn't simple. There's no attic access to my garage, which meant we needed to run a significant amount of conduit. I was concerned it would end up looking bulky or sloppy. Steven made it look incredibly clean and intentional. The conduit work is crisp, straight, and professionally done. It honestly looks better than I expected. I got multiple quotes before moving forward, and his pricing was the most competitive by far. No games, no inflated numbers, just fair and transparent. He was prompt, communicated clearly, and finished the job faster than I anticipated. The whole process felt easy and seamless, which is not something I say often about contractor projects. If you need electrical work done, especially a Tesla wall charger installation, I would absolutely recommend Steven.

5-star experience working with Steven. He replaced/upgraded in-wall heaters. Super responsive. We…read morewere able to communicate through some text/picture and save time for both of us. So he didn't need to make multiple trips to figure out the work. Highly recommend him

DO NOT TRUST THIS COMPANY!!!…read more I am extremely disappointing by the horrendous treatment lack of accountability and disrespect I have received from this company. I initially contacted them for a bid for a shower install back in Mid November 2018, I agreed to hire them after receiving the bid for a shower installation, to do the install on the 3rd week of November After doing the tear out myself they did not show up when they said they would, I had to contact them in order to be informed they could not make it out and had to reschedule for a week later. After the work was done and I paid in full, 2 weeks later after performing the finish work and sheet rock install around the shower enclosure I found that there was a huge gap between shower wall pieces and the shower base piece. This seemed suspicious so I contacted the manufacturer. The manufacturer informed me that this was completely wrong and would surely leak if i used the shower. I informed Pacific rooter and plumbing who sent a plumber to come out to assess several days later. That plumber suggested that we simply put Calking on the gap to fix it. THIS IS A COMPLETELY INADEQUATE SOLUTION THAT WOULD LEAD TO FAILURE AND WATER INTRUSION EVENTUALLY AS CONFIRMED BY THE MANUFACTURERS SPECIFICATIONS! I refused this as a solution and they agreed to correctly reinstall the shower. After a week of continued calling emailing and texting to schedule the repair I was informed that they could not come back to work on it until the end of January on Jan 28 a tech from Pacific Rooter and Plumbing came out and instead of correctly reinstalling the shower ended up destroying several of the shower pieces and damaging the sheet rock even worse that what was required to reinstall the shower. I had to call them nearly every day for a week to get confirmation that another replacement shower had been ordered. Finally i got confirmation that an order had been placed through home depot on Feb 7th with an expected delivery date of the 12th of Feb, The home depot order for my replacement shower never came. As per my communications with Pacific Rooter and Plumbing the delivery date kept being pushed back from the12th the the 18th and then the 18th turned into the 22nd and so on and so on. I asked several times for them to provide me with the shipment tracking info since it was so hard to get a hold of them and receive updates. In the mean time I found the same shower for sale through another supplier "Ferguson plumbing" I confirmed that there were 7 in stock in Fresno Ca, a 2.5 hour drive away, this was in mid February. I even went to a local Sacramento Ferguson location myself to look at several showers they had in stock from a previous bulk order for another customer that happened to be damaged. despite informing them that there were showers in stock in Fresno they never went to pick one up. They claimed that they were unable to find the parts through Ferguson and it took me emailing them the confirmation I got from Ferguson for them to acknowledge it as alternative. I continued to call calling their office only to be continually promised that it would only be "a few more days, we will be able to do it next week" I lost trust in their honesty and ordered the correct shower myself through home depot in the beginning of March **The shower I ordered myself through home depot came in a little over a week, yet had minor damage. then I reordered and received another shower in a week and a half!** I promptly installed it in a few hours myself without damaging it like Their tech had done. So far I am out over 3,100 dollars which does not include the time I have spent trying to communicate with this company and help them track down a shower or the extra time and money it will take to fix the sheet rock around the shower they installed incorrectly then subsequently butchered. I called today to ask for my money back and was treated extremely disrespectfully. The person on the phone told to to "go ahead go ahead and press charges." DO NOT TRUST THIS COMPANY Pacific Rooter and plumbing are not only incompetent but are disrespectful Crooks.

We had mixed feeling about this company. The staff is nice (especially Ted and Joe) and the work…read morethey do is pretty good. Our biggest two complaints were they didn't communicate very well and they never stuck to the timelines. We were having a new tub and tile surround installed. We received a quote for one price, but then it kept changing. The original quote included the tub and demo, all the parts, labor and materials (except tile). We did try to cut the cost by doing our own demo and the contractor suggested we pick our own tub, because we could get one we really wanted. So we purchased our own tub, did the demo and purchased all the supplies for tile. The price went down about $150. That seemed off to me, but we shopped around and ultimatly we were told that the price quoted was actually really good. So we didn't question it and moved on. In hindsight I should have done some more research. We were told the job would take 4 days. It lasted 2 weeks. They started Monday before last and everything was completed yesterday. They subcontractored the job to several people resulting in delays. One person did the tub install, another 2 did the drywall and one person for the tile. The tub was installed on that 1st Monday. Then there was no work done on Tuesday or Wednesday, because the drywall guy wasn't available. They kept saying we'll let you know, but they never did. We always had to initiate contact. We had already taken the time off work, so it was really inconvenient to miss those days of work for no reason. The drywall was finally put up on Thursday and hardibacker installed on Friday. The following Monday the tile guy came out. He completed his work by Wednesday. Then the contractor was supposed to come out on Thursday to install the fixtures, but he was busy. He ended up coming out on Saturday. Then we scheduled the drywall guy to come out on Tuesday and finish patching up a hole in the wall. He didn't show up when he was supposed to, so he had to come back the next day. Now that everything is complete we are happy with the end results, but it took way longer than expected. When it came to communication it was like pulling teeth. We always had to initiate contact, because they didn't keep in contact with us. Setting up a time for the job to start was hit and miss. We asked Prashant for a start date, but he never responded. Luckily I had the contractor's cellphone number so I called him. When they did start, time frames we're just guestimations. They would say so and so might come out in this day and then we wouldn't hear from anyone. They also had a hard time communicating with each other. The tile guy thought we bought all of the supplies for the job, but we were told the contractor was going to cover it. We had to run to Rocklin several times to get different tile material. They took some of the material costs off the final total. All and all the work is really nice and they were very reasonably priced. The people we worked with were really nice and very curtious. They just need to improve their communication skills, response time and job completion time frames. We missed a lot of work and had to make last minute childcare plans to accommodate their forever changing timelines.

Royal is a good local business I call when the S--- gets deep.... always fast, reliable service…read more.. have had them out a couple times the past 10 years.. others in our area told me 2 weeks out... Ken and Brandon showed within 24 hours.. Job always done right!

squeezed us in last minute showed up early and did an excellent job! inspector did a great job…read moreexplaining everything too.

I was very happy with the service I received from Michael B. I initially hired this company to…read moreclean out my septic tank, but upon arrival he realized after he got here that it was a much bigger project. Michael did such a great job working till after dark to ensure that my septic tank was repaired as well as removing lots of roots that surrounded the tank. He even marked the location of the tank so it's easier for the next time around.

Just needed a routine maintenance pump, and Pump & Dump was able to get us on the schedule the next…read moreday, although they offered a same day time slot. Chris showed up during the scheduled window, but his truck was too big for our property. He immediately radioed a smaller truck, who rerouted in order to come service our septic. Mike and Ryan were efficient, professional, knowledgeable and friendly. Total price came in under what I was quoted (which was nearly half of what I was quoted by another "well known, large" plumbing company). Would definitely recommend Pump & Dump!