I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

This was my second visit to this shop. I had a good experience with my inspection last year, and I…read morewould absolutely make that known if I had received the same level of service this time. Unfortunately, that was not the case. I recently brought my 2008 vehicle in for an oil change and tire rotation. Immediately after receiving it back, the shifter felt rough and misaligned in a way it had not before the service, and it gets stuck. Because the issue appeared immediately after the vehicle had been in their care, I contacted the shop and reasonably expected them to inspect it as a courtesy before asking me to pay approximately $120 for a diagnostic evaluation, which they required. I was not demanding that the shop automatically pay for a repair, nor did I expect them to diagnose an unrelated shifter problem during an oil change. I simply wanted them to investigate a new issue that appeared immediately after their service and determine whether it could have resulted from how the vehicle was handled under their care. Instead, the owner's response focused on the vehicle's age, mileage, unrelated recommended maintenance, and prior hood damage from a deer accident that occurred in 2018. None of those things explain why the shifter suddenly felt different immediately after the service. The response also unfairly suggested that I was only trying to obtain a free repair and refused to consider any other possibility. That misrepresents both my concern and my intentions. I had planned to return for the other recommended services, including the state inspection, until this happened. Had the shop simply inspected the concern and handled the situation professionally, my review could have been very different. I have no problem acknowledging good service when I receive it, as shown by the fact that I returned after my first visit. This was my experience with Witmer Auto. Rather than investigating a legitimate concern that arose immediately after service, the business shifted the focus toward unrelated issues and made assumptions about my motives. I will not be returning and believe other customers should be aware of how concerns may be handled when something appears wrong after service. Update: After I raised my concerns, the business contacted me by voicemail at approximately 5:07 p.m., after closing. Later that night, at approximately 11:55 p.m., the owner sent me a private Yelp message accusing me of planning to "defame" the business, stating that I was "making a fool" of myself, and telling me, "Call me tomorrow or my attorney will be calling you." I found this late-night communication hostile and intimidating, and it further reinforced my decision not to return or negotiate.

Do not go they just take your money I went for a parasitic draw issue and I told them I had a new…read morebattery and alternator i told the guy cause I drive the car there hey do u want me to keep it running because it won't hold a charge the guy says no problem if I have to jump it I can jump it I said cool he never checked my car and claims that the car won't start and I have to replace both batteries to due further testing and charged me 149 bucks I even offered to go charge the battery for them and they said no I hate rip off mechanics when I went to pick up my jeep it jumped fine and I drove it away have more proof but just won't go here again

On short notice over the holidays Mike Stauffer dropped his other projects and fixed the front left…read morebumper on my car that was detached after an encounter with a curb. He did the work professionally, quickly, in good spirits while I waited and for a reasonable price. I am happy to recommend his services!

I have to begin by saying I did not actually have work done here, but keep reading. Last year, my…read moreDodge cargo van failed inspection due to a rusted frame. My local garage recommended Stauffer's, so I drove it over after calling. The guys were just about ready to go home for the day (I just caught them), but they took the time to crawl under the van and have a look. He noted the problem, said I'd need at least a partial frame replacement (cut a section off a donor frame and weld it in place), quoted me a price I think was pretty reasonable, considering, and we scheduled an appointment for about 1.5-2 months later, the earliest he could fit me in, plus he needed to source a frame. Fast forward, it's time to drop off the van. He finally gets it up on the lift and can now see that the rust has gotten to the mounts and other areas, and it's unfortunately not something that can be repaired. At least, not affordably considering the age/value of the van. So, I'm disappointed, but understand, and I go to pick up my vehicle. When I asked him what I owe, he said $0. I argued he had to put time in to looking at it, sourcing the part, etc. but he refused to take anything. You don't often find people with that kind of integrity, and we're blessed with a couple of them in my area -- my regular mechanic and this guy. I'm of course hoping I won't need the services of an auto-body shop, but if I do, this will be my first call.

The owner was honest and a man of his word. I had an engine replaced. A lot could have gone wrong…read morebut nothing did. Would not hesitate to go there again.

BUYER BEWARE! Called before going for some used parts for my car. Said they had those parts and…read morequoted me very fair price, but, it turned out to be a "bait and switch". I drove the whole way there and the owner tries to sell me new parts and the price was 6 times higher than originally quoted. Sleazy.

Straight shooting guys , decent price and doesn't gouge, tech that worked on my truck seemed very…read moreknowledgeable in the problems I laid out in front of him off the top of his head, looked over work and went out of his way to put new gaskets on parts they took off and did a great job splicing in a tbp sensor , looked factory and everything was done correctly, I attempted to go to Monroe auto repair and that place looks like a shop of kindergarteners vs this place .... I wouldn't go anywhere else now that I've visited other places York has to offer

their techs are some of the honest and professional in York county. I have been taking my vehicles…read morehere for over a decade and have never been disappointed.

I have a mercury mountaineer that has given me a million headaches! I had my cv axle replaced 3…read moreTIMES and STILL had the same problem. Aric looked at my car for 10 minutes and found the issue that ALL the mechanics I went to before had missed. My car now runs smoothly!! Not to mention the price was LESS THAN HALF of what I paid the other mechanics who didn't even fix the issue!! He offers all the benefits of a garage WITHOUT the insane price gouging!! You pay what he pays for parts and his labor cost is beyond reasonable! He doesn't turn a 1 hour job into 5 and also communicates promptly. He doesn't try to convince you to spend more, he gives you his opinion/manufacturer recommended services and leaves it at that. Whenever you're ready he'll be there! Great work and I would 100% recommend these guys!

Above and beyond service. We contacted the Shop to replace water pump and timing chain in my Ford…read moreExplorer 2018. The job was completed on time, and he didn't hesitate to make sure it was done accurately and shared update. Bill was detailed and no later surprise. Payment wise there are plenty options available depending on needs. Owner was kind and even they were busy, they found time to explain everything in a way we could understand. Thank you.

I was in a jam and Jerry, the owner really came through mor me. Day 3 of electricity in the area…read moregoing out and I had to resort to sleeping in my van during a heat wave. Well as things go my alternator pooped the bed and I was left stranded. I was given a quote and I was light on the funds but Jerry worked with me and adjusted his price came out and swapped my alternator. He noted the tensioner pulley and belt were shot as well and again worked with me on cost and had me up and running in a few hours right in my driveway. Invited me down to his shop so his guys can give everything a once over and test his work. Super nice man. Very professional group of mechanics who know their stuff. I Highly recommend!

Signature Collision was recommended by my local mechanic. Jennifer, at the front desk, was so kind…read moreand helpful. John helped me with my quote, and also dealt with my insurance company. I received a quote from The General, and the quote was a joke... John resubmitted a new quote, and sent all the additional documents that my insurance company needed. The day he gave me a quote, he ordered all the parts he needed. During the 5 days it took them to fix it, they updated me through text message, and even dealt with my phone calls. I am so thankful I chose Signature Collision, and I am beyond happy to have my baby back in perfect condition. Thank you for a wonderful and easy experience.

Robert, the new GM, reached out to me and asked if he could take a look at my car. Mind you, it…read morehas been almost a year since the original work was done. He validated my concerns and agreed that the work should have been better. Bumper is now lined up, paint is corrected, and plugs put in. Car looks good. Robert gets it. He gets customer service and has pride in what comes out of his shop. I don't expect perfection, but I expect an honest effort to make things right. He did that. I would not hesitate to bring any of my cars back here for body work in the future.