UPDATE TO UPDATED REVIEW. although I still believe this place is just a call center of sorts and they lack communication skills, I'm not sure they were entirely to blame since PC Richards indicated a "glitch" in there system. I am not happy with their inability to accommodate my appointment twice with no true explanation. So moved to 3 stars. UPDATE TO MY 5 STAR REVIEW FROM LAST YEAR. Currently have no refrigerator beginning this past Saturday (today is Monday). Although PC Richards reached out to this place on Saturday, I heard nothing from them regarding my supposed appointment today 5/18/26. I only finally got them to respond after I texted them this morning. Then they claimed they could not find the order from PC Richards, then said oh we received it yesterday (Sunday). OK, but then why did I not hear from you this morning (Monday) and why did you say you couldn't find the order from PC Richards. I only knew to contact them because they were the ones who came last September (also on a Monday). Not sure why this place is being used when they lie and it appears they are not a "local" brick and mortar at all. Call center outsourced I believe (I spoke to MJ), and they appear to be just pushing out calls to ONE tech in this area!!!! and ONE in Massachusetts. Not happy. Now, because of an unfortunate set of circumstances (health, etc.), lost all contents of fridge, we are seniors etc., this is really horrible. Appointment now is for tomorrow. Since I work part time, I had to go into office today (my usual day off) to make up for whatever is going to happen tomorrow. I may need a new fridge and that would have been better to know today. BTW, the sales person at the actual PC Richards store in Newington was extremely helpful and seemed to care, also Mark at the customer service dept at PC Richards was helpful. RANT over. DO BETTER EVERYONE. read more

This was the appliance repair linked to Maytag for a top-loaded washer repair while under limited warranty. The first time they came out the panel was malfunctioning so they reset it. The second time they came out the panel was malfunctioning so they replaced it. The fourth time they came out the unit was just leaking water while not powered on or running, and this only occurred after they replaced the control panel. The technician spent 10 minutes at my house before concluding it was "the sink overflowing" despite all of the evidence I provided indicating it very much was not the sink. They charged me a service fee of $137 and left. Now I am left with water continuously pooling in my basement from a washer that didn't do this until Advantage Appliance Repair touched the unit. They did more harm than good. Stay far away from this business. read more

Crystal their scheduler miss booked appt. then said there was nothing she could do. She didn't apologize. She got verbally combative. I lost day from work because of her error. She had a combative answer to everything. I spoke to her yesterday confirming 1/9/19 12-5 appt and have a email confirmation, as well. She actually hung up on me and kept sending my call to voicemail, as not to take my call, as I asked to speak to a supervisor. I called back and spoke to someone else and they provided me a supervisors name of Nickie, who wasn't at her desk at the time of my call 3:45pm 1/9/19, so I left a detailed message. Will have to share this negative experience with Kitchenaid, as they should know what type of companies they refer their customers to and how they are treated. Such a shame how 1 employee can ruin a companies reputation. 1/10/19 FYI, Nickie, the supervisor never called back. Nor did the owner, whom a direct message was left for. read more

My whirlpool microwave is cracking, and sent this company out to review my microwave and see if it was covered under warranty. Guy that came was great, showed up first thing in the am, in and out. Said to me "I've never seen anything like this" and went on his Merry way. The problem occurred with Brian the Service manager here called to tell me its not covered, and the fees would be the same as the cost of the microwave and when I pushed back on the fees, he accused me of damaging the microwave myself, "That it looks like it was hit by something" Imagine blaming me, that has to live with this product now, less then a year old, and not whirlpool for having a defective product! FU Brian! read more

I am very pleased with the service I received from Advantage Appliance! The technicians are friendly, knowledgeable, and skilled, and the customer service is excellent. Reuben worked so hard to get my stubborn old dryer working again, and was so pleasant, even after tackling a difficult job at the end of a long day. As a result, it's running as good as new! I'd definitely call them again, and recommend them to anyone! :) read more

The service was phenomenal!! Amanda was very nice, and extremely knowledgable about my stove! She had it fixed in no time at all! My only complaint is the automated call before she got here kept using the pronoun "he". This is unacceptable and extremely sexist to me. This should have been fixed already! Once again, Amanda was amazing and I will be using her again when needed!! read more

My fridge stopped working so I gave Advantage a call. They sent out their technician, Jim, that afternoon to look into the issue. Jim took his time diagnosing the problem and even called the manufacturer to get a second opinion. After ordered parts came in, I recieved a call and scheduled a follow up appointment very quickly. Jim was professional, timely and personable. Would definately do business with Advantage again. read more

Three trips out and my washer worked for a week and now needs a new motor. I ended up calling another repair service because neither technician that was sent out seem too confidant they had repaired our issue. read more