Signed a contract with them to pave my driveway. Was told about 6 weeks. A year later all I have…read moreis poor communication and excuses. They have canceled every time they scheduled to come out. I have no idea if their work is any good, wish I hadn't wasted my time.

I had some damage done to the asphalt on my driveway, right over my culvert. I contacted Henry's…read moreAsphalt Paving and talked to Henry about coordinating repair on my driveway. I sent him photos of the damage and everything he requested. On the 30th of April 20, he stated," I will see exactly when we plan on getting your repair scheduled and I will let you know". He quoted me $500 dollars for the repair and that is the last I heard from him. Communication is poor and on his schedule. This was a small job and they couldn't seem to pull it together, how is his performance on larger jobs? Don't waste your time, find another interested contractor.

This company is awesome! Todd and Brian worked tirelessly to repair and lift our badly cracked and…read moresunken concrete. The results were just what we were hoping for. The driveway cracks have been repaired, and the badly sunken and cracked carport concrete slab has been leveled, and the massive crack has been fixed. The work was completed much quicker than we had anticipated with great support from the office staff. Can't say enough good things about this company! The price was reasonable and the warranty term is very generous.

Stay away! we spent several thousands with Ogburn as they are veteran owned. They leveled our…read moredrive and walk and it was great. Last year we had them seal our concrete. Big mistake the ice froze the sealer and now our concrete drive is falling apart. Constantly chipping and flaking. We have tried giving them the opportunity to make it right but they now want another $14-25k to resurface their poor performing product. They say they offer a strong warranty but I fail to see it. They clearly don't stand behind their products or their customers. I would Submit pictures for all so you can steer clear of this money pit company but unable in this review. Save you money and your concrete. This mistake will cost us a fortune to correct. Thank you Ogburn for taking advantage of a fellow veteran and his family. Disappointing customer care.

so far nice project finished, and mason was able to work around schedule and completed front porch…read morebrick/concrete repairs at the lowest quote hope to see it last since only other option was to demolish porch and start from scratch at over 6000

Won't respond to us anymore. Mailbox full. Texts..... no response. Quoted us $10,000. Charged…read moreus $14,000. Kept saying it was taking more concrete than he thought. Had a Crack in the concrete walkway. He fixed the Crack but SPRAY PAINTED it! See picture. He promised to come back in a year to reseal the walkways. Again. No response.

Great Guys and Great work. I will recommend to Family and Friends. They completed a lot of work on…read moremy street. Installed a new walkway on front of my property.

From the owner: One of Richmond’s best masonry contractors. read more

We had a $27k contract for JES to stabilize the foundation of our garage in Charlottesville and to…read moreaddress water that would seep into the basement during heavy rain events. The main work was done very well and professionally. The contract, however, also called for drilling a long hole into the end of a wall through multiple cinderblocks to drain the water intrusion that was getting specifically into the basement's stairwell wall. There was no other access point to the bottom cinderblocks of the stairway wall. It was a clever solution written into the contract, and the provision specifically stated that JES would bring a 36-48-inch masonry drill bit in order to drill a hole long enough to accomplish the goal. After the team completed the main work, we pointed out the need to finish the job by drilling this hole, but they did not have such a long bit with them. We then reached out many, many times over many months to get this hole drilled. Most often we were met with silence, but when we ultimately have gotten a response, the person would say, "Sorry, we will get that done." Twice, JES workers have actually shown up -- but without a long drill bit. They would then look at the situation and understand why the long drill bit was needed, say they would arrange for it to happen, and then radio silence. After we posted a longer version of the story as a review, apparently higher-up JES management people got involved and pretty quickly sent someone out with the right drill and bit to finish the contracted work. Presumably, some HR training has happened also and given that the job is now complete with the vast majority of it having been done well and in a timely manner -- I've now upwardly revised my rating.

BUYER BEWARE!! Misleading Sales Recommendations, Poor Communication, and No Follow-Up…read moreOn April 29, 2026, a JES representative named Zeke conducted our annual inspection of the encapsulation system that JES originally installed. During the inspection, he stated that our dehumidifier was "showing signs of failure" and strongly recommended replacing it. He initially quoted $4,125 for the replacement but quickly reduced the price to $3,500. When we asked what diagnostic data supported his recommendation and whether the unit could be repaired instead, we received no satisfactory answers. I contacted the dehumidifier manufacturer directly and learned that JES technicians should contact the manufacturer's technical support to diagnose error codes and troubleshoot the equipment. According to the manufacturer, no one from JES had contacted them regarding our unit. To verify the recommendation, we hired two independent crawlspace environmental companies to inspect the system. Both companies confirmed that the dehumidifier was operating properly and did not need replacement. Based on these independent inspections, we believe the recommended replacement was unnecessary and would have cost us $3,500 for equipment that did not need to be replaced. Concerned by these findings, I requested that a manager inspect the crawlspace and address our concerns. On May 15, 2026, JES manager JB Samuel visited our home and confirmed that the dehumidifier was working properly, validating that the original replacement recommendation was unnecessary. While he corrected one critical drain concern and added a bolt to the crawlspace door, he also identified additional concerns that had not been noted during the original inspection. It has now been 8 weeks since our original inspection and 6 weeks since the manager's visit, yet we have received NO FOLLOW UP regarding those issues. On June 11, 2026, I sent a certified letter to Dree Gooding, General Manager of the Ashland, VA location, detailing our concerns and requesting a written plan of action. JES has not responded to the letter or provided any resolution. Our experience has been extremely disappointing. We were given a costly replacement recommendation that multiple independent inspections determined was unnecessary. Even after a manager confirmed our dehumidifier was functioning properly, JES failed to communicate, follow through on the remaining issues, or respond to our certified correspondence. BUYER BEWARE!! Before approving expensive repairs or equipment replacements, make sure you get a independent second opinion. Based on our experience, JES did not stand behind its recommendations or provide the level of customer service and follow-up we expected.

All I can say is "BEWARE!" We hired Concrete Hero to restore our patio (a few shallow cracks) and…read morethe pad in front of garage. He began work May 4 and every time he came he left a bigger mess. There is concrete splatter on the brick, the painted garage, the trap door and back porch and door. It's a dark ugly gray that I have not been able to scrub off. The patio is left with trowel marks and is "painted" a dingy battleship primer type cover. You can see the concrete through it. The garage area looks worse than before. I paid a lot of money and am much worse off now. I am elderly and trusting, so when he said he was finished in early May I believed him. Big mistake. I now have to hire someone to paint over this mess (except the brick, I'm stuck with the splatter on it). I regret ever meeting this unethical, inept, incompetent, man. If only someone had told me to "BEWARE".

Todd at Concrete Hero did an excellent job of leveling my front porch before we sold our home…read more Excellent communication and super easy to deal with.

very quick response to inquiry. Fair price. arrived on time time to start job. Well done guys. It…read morelooks like a new driveway. We will certainly refer to friends.