Super nice to go into a shop where they make you feel comfortable great to see there kids enjoying…read moretheir shop with them playing and having a good time. This way I drove a additional 45mile to make my purchase of my bike it reminded me of myself playing in my grandparents businesses as a kid . The whole staff here is down to earth and Super friendly. Life to bike service is cool also Can't say enough about this establishment

Michael needs a course in customer service…read more Brought my BMC team bike in to get it dialed back in, new tires/tubes, redo brake line pretty basic stuff. Got the bike back with electronic shifting unplugged and a broken cassette. I brought the bike back to see if they'd do something reasonably maybe offer to cover the part or labor...something since I dropped the bike off with a working cassette. I was met with nothing but attitude and refusal to offer any form of a solution. I tried to support the local bike shop and should have stuck to a big corp shop like Trek, I'll never use this shop again. A huge bummer, I own 6 high end bikes and could have been a great long term customer.

Absolutely fabulous experience! Taylor was incredibly helpful and went above and beyond to get my…read morehusband's bike ready to ride. They replaced his inner tubes and did a quick once-over of the bike to make sure everything was safe and sound (particularly with a child's seat attached to the back). He made a few minor brake adjustments on the spot, and Dave was wonderful in helping us schedule a future appointment for a full tune-up. Everyone was friendly, knowledgeable, and genuinely helpful. It's so refreshing to find a local shop that provides such great customer service and takes the time to make sure things are done right. We'll definitely be back and highly recommend them!

First time at this shop and I am indeed impressed. Shout out to Shane, Dubs, Dave and Jordan for A:…read morerighting the wrongs of another shop and B: making me feel like I did as a kid when shopping at my local bike shop! Good job guys. Pleasure to meet you all!

We purchased our boys' first bikes here during COVID, along with mine, and have been coming here…read moreever since. Jeff, the owner, has always been great--super helpful, knowledgeable, and always willing to take the time to answer our questions. Five years later they've moved into a bigger location, and our boys still love riding over to The Hub Bike Shop. I swear we've probably bought over 20 inner tubes from them by now. The entire staff is so friendly and always willing to go above and beyond, whether it's helping with a repair, fixing a flat, or just making the kids feel welcome. It's more than just a bike shop. It's become part of our boys' childhood, and I know it'll be one of those places they'll always remember growing up. Can't say enough good things about this place. Highly recommend. Thank you Hub, for just being awesome!

Advice for this bike shop. 1. If you don't have a…read moreSpecialized bike DON'T GO TO THIS SHOP, they only want to work on that brand of bike. 2. Make sure to be specific about inventory questions, they probably only have a limited selection. 3. Bring lots of money, this place is not cheap. So Service is good, but limited and the value for this shop is that they have a broad, but not deep inventory.

My wife wanted to start joining me on my bike rides, and since we recently moved from NorCal to LA,…read morewe didn't bring our bikes with us. I currently ride an AMFLOW eMTB, and my wife wanted something of her own so she could join the fun. On Sunday, we stopped by Trek Westlake Village and were greeted by Danny. I explained what my wife was looking for and some of the bikes we had considered in the past. Danny was incredible from start to finish. His communication, professionalism, and overall knowledge were outstanding. He took the time to give us a detailed overview of the brand, the store, and our options, and made the entire experience feel easy and enjoyable. The store itself is beautiful, well-stocked, and had everything we needed. They had the bike my wife wanted, although it still needed to be assembled, and she also picked up some accessories and clothing for her new bike. Danny even offered to have the bike delivered, but I decided to purchase a Kuat rack, which they also carried and helped build out for me. By Monday afternoon, everything was ready, and my wife could not have been happier with her choice. On pickup day, I also met Paul, who assisted Danny, and he was a pleasure to work with as well. We were able to get in a light 10-mile ride, and they truly made my wife's weekend. I can't recommend Trek Westlake Village enough. Super professional staff, great products, lots of options, excellent service, and very honest and transparent throughout the entire process. Big thank you again to Danny and Paul for everything!

Jacob was very helpful and knowledgeable in assisting me with my purchase. It's because of him I'll…read morewill be returning. :)

So, we're annoying customers I think and these guys go above and beyond to help a fellow cycler in…read moreneed. Even when they were slammed and it's closing time (we did this twice) they were so friendly and professional with great service. We will be coming back a lot. 5 stars for sure. Highly recommend

Huge shoutout to Bryan at Serious Cyclery for the same-day service! Got my bike dialed in and…read morerolling like new again. Appreciate the quick turnaround and top-notch work you're the man!

Best bike shop in the 805…read more I've been going to all pro for over ten years and they have the best service around. Maddie is by far one of the most knowledgeable mechanics I've ever met. She has been taking care of bikes through 4 years of racing and now just as a hobbiest. I've been to most all the shops in the area and they beat them by far. True white glove service, and family owned! I recommend them 10x over. Fast reliable service, and true to their word. Cheers!

I've been coming here for years. Excellent bike service and Gina is always smiling…read more For some of my repairs Dave or Maddie suggested a better alternantive that even saved me money. I always feel comfortable with every service and know I'm not getting oversold.

I needed to re-tape my tubeless rim, so I went to their Newbury Park shop. They were out of stock,…read morethe only thing they had was their industrial roll, so they offered to install it on the spot. They also installed new sealant at no charge. They barely charged me for the labor, if at all. The best thing about the staff is that they are very knowledgeable without being know-it-alls or condescending.

I have ordered from this shop multiple times. The customer is always excellent and the shipping…read moretime is very reasonable from Southern California. They always have the products I need in stock and it has now become my go to place for anything bike related.

Shopping here was an Excellent Experience today. The Emoloyee was very helpful and we found a…read moreQUALITY BIKE AT A REASONABLE PRICE. The bike was tested out before we left and we even had had finding a way to load it into our car. GREAT SERVICE AT A QUALITY PRICE! Thanks again to the employee!! Highly Recommend.

Took my bike in because the disc brakes seized up. Kelcy got the pistons working again, explained…read morewhat the problem was and how to prevent it from happening again. She did great work and I can't be happier. The work took a few hours and the prices were very reasonable. If you have issues with your bike, take it here and they'll take care of you!

Nick is the best! He is very knowledgable in bikes and so helpful! As well his services has been…read morethe best and reasonably priced! I recommend this place for anyone looking for help regarding their bike or if you are looking to buy a bike/parts!

Nick was very helpful with my son he helped us choose with many options and he was answering all…read moreour questions great customer service

I recently purchased a used Cube electric bike and wanted to get Eric's opinion on the bike's…read moreoverall condition. Eric is an expert in his profession and is extremely knowledgeable, honest, and straightforward to deal with. I truly appreciate the level of service and expertise he provides. I hope he continues to operate in Thousand Oaks for many years to come so I can continue taking advantage of such a great professional bike service. Highly recommended!

Eric at Bikeworkx is an awesome technician with magical hands! I brought in my retrofitted…read moreCannondale Bafang BBS02B mountain e-bike for upgrades and tuning, and he completely transformed it. He installed a 42T Lekkie chainring, stabilizer bar, spacers, and ring nut, put on amazing new grips, and customized the brake levers closer for a perfect ergonomic reach. He completely eliminated a squeaky brake and dialed in the motor tuning. The whole setup feels rock-solid, and I had zero trouble keeping pace with my group. Highly recommended. Thank you.