We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

This review is way overdue. It's not where you have your insurance, it's who you have your…read moreinsurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance.

I had my auto insurance here since 2013, Steven had been extremely helpful and provides great…read morecustomer service. I also have my homeowner insurance here so I can get a multi-policy discount.

I've had them for over 10years and the service is great as well as the prices . They are very quick…read moreto respond in any of your questions.

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else

Daniel was extra helpful today when I visited. Friendly and quick with his services. Definitely…read morewould recommend coming here for your insurance needs

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up…read morewith significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here.

James answered all my questions in a professional manner. He sent my quotes via email very quickly.read more

Jasen and his team have been great from the start. I was fortunate to get connected with him after…read moremoving out to Los Angeles. I knew I wanted to continue with Farmers as I have existing policies out of state and This team has been the perfect match. I was matched up with great coverage at a very reasonable cost and Jasen's team worked diligently to get me the best deal in a reasonable timeline from inquiry to covered. I had a hiccup recently in my policy that resulted in some additional costs from the original policy. I reached out to Jasen and his team to clarify the notice I received of the changes and was quick to hear back from them and had a resolution to the issue within 48 hours. Jasen and his team are very accessible no matter what your preferred method of communication is. Talk, Text, Email, or post they will be there to help meet your insurance needs or answer any questions or concerns.

I implore you not trust the 5-star reviews here. When Jasen Ha was my agent, he would often solicit…read moreme to write him positive reviews via text, email, and more. To be frank, it was the most engaged he was with me during the entire length of his representation as my agent. He was fired from Farmers and I was passed to another agent in 2023. His office operates like a scam. His assistant would answer emails on his behalf, still signed "Jasen Ha" and she was for the most part clueless and unhelpful regarding my car insurance, home insurance, etc. When I did need help due to a collision, Jasen laughed on the phone at me. Do not trust this scammer and con man. Shame on Farmers for allowing him to operate his business as long as he did. P.S. The photo shoots Jasen and his staff have taken to appear "professional" are hilarious and should tell you everything you need to know about how he conducts his business: purely for show and self promotion.

I went yesterday to this location and really appreciate Yadira, the patience and clarity of…read moreexplaining everything about the car insurance plans everything was so easy and fast to understand, Give her a raise!!!!

Very satisfied, I was helped by Adriana , one of the sales agent, she gave me the best quote and…read morerate around. She is very kind and polite.I got 5 different quotes from well known insurance companies and other auto insurance spots like this. None were even close. I recommend anyone that wants the best rate around. You won't be disappointed. Highly recommended.

I worked with 2 different agents because the first one never returned my call or took the time to…read moreanswer my questions. I figured he was just not the person for me, but the 2nd guy seemed to want to help me... SO I THOUGHT. I asked him to call me the next day, to answer my questions, before I decided to go with them. It was late and he needed to call the company to find something out for me, regarding a discount. He NEVER called me. That was when I decided to take my 4 potential cars to get insured elsewhere. They need better training and better customer service. I definitely will NOT refer to any of the parents who have new drivers. I am a high school student mom, we all give each other referrals. This company will get a BIG NO WAY!! I won't say the men's name, I won't be that mean. Just take your Business elsewhere.

It's just a terrible company…read more They first wanted to charge me 900, I pointed out to them that we had agreed on $ 650. I signed a contract with them. They clearly told me that the date of the next payment is 07/14. Closer to this date I wanted to pay, they tell me that my insurance has been canceled, I will have to pay another $ 250. When asked why the insurance was canceled, they said that you did not pay the next payment on 06/26. When I showed them their words that you yourself indicated the payment date to me, they stopped answering me. Ignored for 10 days or more. I wrote a complaint about them to the California Department of Insurance Fraud. In the pre-trial stage, they did not want to correct their mistake in any way. Never contact this broker!!! They only cheat. I have all the evidence of their dishonest and illegal work!

Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

Shout out to Andrew for getting me a low quote on my business insurance. Was easily and simple…read moreprocess, which is often hard to find these days! Highly recommend!

Sandra Rodriguez is the best Sales and Customer Service Rep you can ask for. Always going that…read moreextra mile to help!!! Recommend her a million times

I would like to thank Hailey Tlatenchi for helping me with my car insurance. She was courteous,…read morefriendly, and answered all my questions. I was paying way too much elsewhere and she helped me get a lower price. Thank you so much for your help Hailey. I will definitely be recommending my family and friends.

stephani helped me get the most affordable quote in the SGV & i tried EVERYWHERE. she made the…read moreprocess on getting auto insurance helpful, efficient, & quick. also made sure i understood the policy as i am young & acquiring insurance by myself. thank you !!!!