I can't remember exactly when it was, but an exterminator showed up from this company while I was…read moreoutside watering the lawn. I was so stunned that he was there because I didn't even know we had a bug problem. I stood there watering the grass and wanting to know why he was there (I was on the condo board at the time), and was growing upset that he wouldn't tell me. In retrospect, because he was hired privately, I can see why he wouldn't. He'd have to air out the extermination issue in someone else's unit. I wasn't thinking of it like that at the time though. (I'd lived in an apartment years ago where a tenant said the roaches were her "friends" and refused to let anybody in to spray. I was reliving that nightmare neighbor when he arrived.) I grumbled about it and kept watering the lawn. Fast forward two years later until last weekend, the same person who hired him before arranged for this company to exterminate our entire building. And this time I was totally on board. Also, exterminating only one unit in a building will only lead to bugs going to the next unit and the next one after that. I absolutely support that they charge for ALL units to apply pressure on those roaches-are-my-friends types. For the life of me, I cannot fully remember what the guy looked like who I was complaining about while watering the grass. It's been too long. Physically, he (Sam) vaguely reminds me of the exterminator who showed up in my unit this time, but it could be two different people. All I know is I liked Sam who treated my unit in 2023. He patiently explained where he was spraying, persistently explained where he wouldn't spray (because he was worried about my dog AND he had very kind things to say about dogs anyway, which won me over immediately) and was a friendly guy. If this WAS the same guy, he sure didn't hold a grudge against me when he returned. He was professional, informative and had a dry sense of humor. I am not in a position to know what their rates are so I can't say whether they're reasonable or not, but I liked the service. I didn't have a bug problem either time the exterminator from two years ago or last weekend (assuming it's not the same person) arrived, so I'm hoping that continues. So far, so good.

I can't say any of the negative reviews are wrong nor if any of the positive reviews are right…read more I can only say anyone reading this trying to consider choosing a company, in my case bedbugs, to consider all reviews and make a decision yourself and do what you think is best. I was giving this company the benefit of the doubt. After seeing the negative reviews, and their response to those reviews. (And probably they will respond to my review, too. I think its unnecessary in this case.) But their responses usually explain the situation explaining their point of view ultimately saying how it was the customers fault or they had a "special situation" I was skeptical but again gave the benefit of the doubt, like maybe it was the customers fault in those cases. I've worked in customer service before, you cant make everyone happy. By now I already talked to Kevin (bedbugs specialist) and have had a positive experience. He was very informative and educational about bedbugs. Things I've never heard about before, like using your car as a oven to kill the bedbugs when weather is over 75 degrees, thats a great idea. And I appreciated all of that. On top of that, the price of $1250. For all visits was a good deal for me. Other companies seem too cheap or too expensive, so with the good experience I had with him with the price seem like a good bet. The only problem that came along was that I've said twice they might come on Saturday, June 5th. Because thats the best day for me to pay for it. And I say MIGHT because he said I had to prep the house before they come. First they said confirm that the company will be doing the treatment then they will send prep list, THEN let them know when they will come. Thats what I thought the process is supposed to be. First time was on a call I said that Ill try to for Saturday but I'm not sure so ill let him know. He tells me if I have any questions to let him know by call or email. And I did, I asked a lot of questions on email and It was really nice. I thought some of them were stupid and he said that "no questions are stupid, let me know if you have any more" I then said "Alright still have to do the prep im trying to shoot for Saturday but ill let you know when im ready and sure. Thanks" (June 1st) He then said "let me know by tomorrow end of day how you are doing" (June 1st) I can say thats where Im at fault. I didn't message back to let him know. And I mentioned Saturday. But does that confirms they should come? So its June 5th, And their here. I have my own reasons why I wasn't ready. But I shouldn't have to explain them. Kevin did say I didn't have to dry all the clothes. Just bag them is fine. But with all the clothes we have I thought it was best to. I'd rather treat the clothes just to make sure before they come so its as affective as possible. But I didnt reach my goal for Saturday. Thats my fault. But eventhough I did not message him to let him know. I STILL DIDN'T CONFIRM. I'm surprised not only did they not tell me what time they were coming, there was only one guy there to do treatment? Maybe thats okay but I don't know to save time wouldn't you have atleast two people?? I tell them the house isn't ready And they give me a call A woman tell me in an upset tone. "But you scheduled for today" I try to explain but it didn't matter and said Kevin will be giving me a call. Kevin calls me and says "I'm not very happy..." I tried to explain but he cuts me off saying "I had to say no to many customers. Now they have to sleep with bugs for another week because I scheduled today for you" And I had a problem with that and I say "hey I didnt even know what time!?..." And now we are at an argument cutting off each other. Then ends and he says hes not comfortable treating my house and to choose another company And I said Great and hung up before him saying "have a nice day" because just wow. To me it was unprofessional when it didn't have to be. Why would you schedule me not knowing SURE im ready?He even told me he is not going to schedule me until I tell him I'm ready? I'm sorry for the people you had to schedule for next week. But why would you have to tell me? I'm not the person who scheduled them?? And now of course I feel bad and want to take the blame because thats the type of person I am because I know where I was at fault. But no, its still not right. For him to take no accountability AT ALL?? It didnt even have to be an argument. I was just shocked because I had faith in them. They gave me relief like Ill actually be able to treat this problem. And I was going to be ready for Tuesday and let them know when I would be ready. Take it as you will, thats my experience. If you are going to consider this company. Be a better communicator than I was to make sure they come to help and treat your problem. Because unfortunately they might not provide that. Now back to company searching...

A few years ago they were great. Friendly team showed up as agreed and performed great work. In…read more2023 called the main number again and one of the employees got back to me for follow up. Then.....ghosted. Got voicemail when calling the employee back to get an appointment set up to take a look. Tried 1x week for a month. Then voicemail full. Called main number again twice, left messages, nothing. If they weren't that great before I wouldn't had bothered. Evidently they went downhill. Good thing there are other places & they were responsive.

I will definitely recommend Never Nest to anyone I know with a Pest problem. I called this morning…read moreregarding a squirrel situation and Never Nest was at my Mom's house in 30 minutes to see if we had set up the trap properly and gave great advice regarding the removal of our "guest" and how to prevent this happening going forward. Thank you for your help in turning this situation around!

If I'd written a review for them maybe eight or ten years ago, I would have said they were doing a…read morepretty good job and for their affordable pricing they were a company you could count on for pest exterminating service. I may had even given them a four star rating. But often times, they repeatedly asked to sign into a service contract. That detail would speak volumes into the future relationship with their company as I never felt the service was eliminating future bugs, just acting as a band aid for the current situation. In the business of pest eliminating services, this is the most inexpensive option out there and they still are. But as a property manager whose association has had a long standing agreement with this company, I am grossly unsatisfied with their services. My tenants often complain at their poor abilities and I've had to hire outside contractors to spray because of the service ineffectiveness of Pest Tech. Even when speaking with them directly, I don't feel like (me a decision maker) my comments or requests are "heard". When you have a service contract this means the company comes out month after month visiting a building and conducting services based on need. Sometimes they spray and other times they use a gel stick. (In regards to Pest Tech, it depends on who is working that day, because some guys are lazy and do rounds on a motorcycle thinking just the gel stick is best. A motorcycle has a very small compartment for holding tools; depending). Survey most tenants and they think usage of the gel stick is lazy on the part of the exterminator. The gel is alike any pest products sold at any hardware store. It attracts and can kill some bugs. But it isn't the cure all product. Spray covers a wider area and after drying can act as a barrier for longer periods to ensure a bug free environment. As I have understood from their past employees, this is a family owned and run company. There are few other non family member employees. Because there is a difference in ownership and management between Walter and other family members their abilities in communication is lacking. Even when I've placed orders and established service dates directly with Walter I've been stood up on many occasions or rescheduled after the service time because they "forgot" about the appointment. Companies that offer pest elimination are expensive but don't go with just one company. Due diligence is deserved. Call around and get many estimates. If you can afford a service contract, this is the most convenient and smart choice. The cost is offset by many variables which most companies will work with you on, since most contracts might last for twelve months or longer. **If any pest eliminating services are reading this review, contact me, I'm always looking for a new contractor.

This company uses unsafe practices for pest control. Could just be the tech who said he's been…read moredoing pest control for 45 years and didn't Put poison in a Housing . instead he threw it behind my tv stand. On top he had the housings in his bucket but still threw poison in the open. never asked if we had kids or small pets. Then patched a hole were I stated the mice chewed thru the wood and he just put foam. He had steel wool in his trusty bucket but again didn't used it. When I asked why he didn't used steel wool he claims he's been doing pest control for 45 years and they can't bit or claw thru foam lmao . He spent a total of 3 min in the house.

Excellent service got rid of our ants in one outing very knowledgeable. Very personable.read more

They came when they said they would. The tech was knowledgeable, and the price was fair.read more

Review is long overdue. I called due to having an ongoing issue and the current exterminator did…read morenot eliminate even after 2 years. Billy came and thoroughly went thru both of my units. The issue was mainly in my elderly father's room and occasionally my other tenant. Unfortunately I had to throw away his wood bed frame. I love how patient Billy and his assistant were with my parents and explained every process. Yes Billy is fast talking lol however some people are who they are. I haven't had an issue since he's treated my units. My advice is to please follow his guidelines and call the minute something reappears during the guarantee period. I was and am thoroughly satisfied and can rest easy now. Hopefully I won't have to use him again but will call in a heartbeat if needed.

I can't vouch for his service but I can tell you he treated my neighbors house and left a mattress…read moreand frames in our alley. My neighbors are out of the country due to Covid and he treated their home after the renters complained of bed bugs. I've included pictures of all the stuff left in our alley. Not only is this embarrassing, but also a hazard that was left by his team for 5 days. Once again I can't vouch for his actual treatment of bed bugs, but I can tell you this is 100% not ok!!

I was a wreck when i woke up one morning with bites on my legs and didn't know what had happened! I…read moreresearched on line and found that i probably had brought bed bugs back from my recent travels! Ugh! I called several companies and i am so grateful that i went with Pest Experts!! The owner, Ewa, spent 45 minutes over the phone with me and was SO kind, professional and reassuring!! She came out the next day, on a Saturday morning and did an extremely thorough inspection and treatment of these pests!! She did exactly what i read on line is the top of the line treatment for bed bugs!! I will be using Pest Experts in the future!!

finding a reputable local pest control company is a real pain, and when you own multiple buildings…read moreyou want a company who cares about customer service. We had another pest company we used for years and as it happens, they were charging us for services they weren't doing. Pest Experts came highly recommended to us by another land owner who had bed bug and ant issues in his hotel. Pest Experts came out the same day, quoted us and started treatments that same day. 6 months later we are still using them for other buildings and their service has only gotten better. I recommend them if you have a home or a business as a company who can get you a result .

I found Tom Vel on Yelp and called him for a minor pest control problem. He: (1) Called me back…read morepromptly; (2) didn't try to sell me a one-year service agreement; (3) asked me if I wanted to try an over-the-counter solution before having him come over; and (4) gave me great advice over the phone that solved the problem. What a great local business! I hope I don't need his services again but I would gladly use him.

The only thing that might rival Tom's expertise could be his professionalism. Tom is easy to work…read morewith and will provide you the help you need, without cutting corners or playing any other games.

By far the most reliable and professional pest control in the Chicagoland area! Gilberto is not…read moreonly knowledgeable, he doesn't judge and always explains what the issue is with the pest and what his solutions do to tackle the problem. I was dealing with a pest issue over a holiday weekend and they came out same day (I didn't care if it was late in the day, I needed the issue handled). While they may not always be available same day, they always answer the phone and get you booked. This pest control is a best kept secret. They know what they are doing.

The owner came to our rescue and educated us on so many things. He took his time, and he cared for…read moreour pet as well. We are very statisfied and would gladly recommend. Great Job!