I had an appointment last week. But when the time came, no one called for my appointment. To this…read moreday, no one has reached out to me concerning my appointment. That was a week ago. I just decided to get a psychologist through my primary doctor.

Update: I believe the incredibly MISLEADING, PASSIVE AGGRESSIVE and DISRESPECTFUL response of Dr…read more Michael Kaufman is all you need to know. Just look at his unprofessional response and how RUDELY he ended his passive aggressive response. He went as far as INSULTING me with his "ready to engage" comment. I wasn't going to blog about this experience, but now I will seriously consider it. This review is what I believe to be true based on my experiences and opinion. You, Micheal Kaufman, have taken NO ACCOUNTABILITY for the fact that Karina DID WITHHOLD information. She was MISLEADING. CLEARLY, based on other reviews, I'm not the only one who has had this experience. Instead it's one excuse after another in your response attempting to derail. The only thing misleading here were Karina and your response. Firstly, with ANY other provider they give you FULL names. There are NO LAWS against that. It's the patient's right to know the full name of the provider BEFORE making an appointment. The fact that you have tried to paint this as some sort of information you withhold based on ethics and laws is highly telling. One of my FIRST QUESTIONS when I called was "Do you have psychologists?" and Karina said yes. I repeated the word "psychologist" many times during the conversation. She NOT ONCE said therapist. EXTREMELY MISLEADING! When she called back to make the appointment - as mentioned in my original review, Karina DID NOT provide the full name when I clearly asked the first time. Karina's response to my basic question was ONLY "Jennifer" while acting impatient and QUICKLY wanting to make the appointment. Only after I asked a SECOND TIME she provided the full name. As also mentioned she acted all annoyed when I asked how many years of experience Jennifer has had, but of course YOU IGNORED ALL THAT in your response. She simply said she doesn't know although she had called back to let me know who she has picked. That is NOT transparency at all. In fact it's the opposite and the fact that you're attempting to paint it as "honesty" is highly concerning. Secondly, Google provides PLENTY of information that Jennifer Guerra is a therapist as her LinkedIn account clearly notes. She is NOT a psychologist. There is absolutely nothing "misleading" about doing a simple search. Your response is misleading. Thirdly - I am fully aware of the differences between a therapist and a psychologist. I SPECIFICALLY asked for a "psychologist" for the same exact reason. Yet Karina was NOT transparent and attempted to match me with a therapist and acted all annoyed when I inquired for BASIC information. Finally, I ended the call making it more than clear that I did NOT want to interact with Karina any further. Clearly you ALSO do NOT see anything wrong with Karina crossing simple boundaries and sending me an unsolicited text without my consent - when I made it more than clear that I the conversation was over. Your SHADY business is definitely not the right fit for me. I know a professional business when I come across one and I'm certainly ready to work with honest and ethical professionals. I wish you, Karina and your business the same best wishes. The only people who are "ready to engage" with your business are those who don't know any better. The rest of us are way too educated and knowledgeable for this type of ZERO star quality, interaction and customer service. Original Review: As other reviews have noted, I don't believe they're transparent. I called and had a seemingly professional conversation with Karina and I made it more than clear that I was looking for a psychologist and gave her other details in terms of what I was looking for. When I received a call back from her it was obvious she did NOT want to answer questions and I believe she was withholding information due to the following. I asked for the name of the psychologist and she ONLY gave me a first name and quickly proceeded to attempt to rush me to make an appointment. I told her to wait as I need to know who the psychologist is. I asked her AGAIN and this time specifically asked for the full name. She finally gave me the full name. I asked how long this psychologist has been practicing in which she responded to with an annoyed manner telling me she doesn't know and if I want to move forward to let her know! I informed her I won't move forward with them since she is refusing to provide m basic information about the doctor. I ended the call as it was obvious it was a waste of time. You would think she would respect this simple boundary, but she IMMEDIATELY followed it up with an unsolicited text - although I never gave her consent to text me. It turns out the name of the "psychologist" she gave me is showing up on Google as a "therapist" and NOT a psychologist. No wonder she was so annoyed that a patient would rightfully ask basic information about who they would be working with.

I spent a couple days at Alsana Thousand Oaks in February being treated for a restrictive ED,…read morebefore being discharged with the recommendation of inpatient. The milieu is small which can be nice, though connecting can be harder. As for care, I can't say much due to my short stay, but Christine was kind, even when delivering hard decisions. The therapists are young and unlicensed, though that seems to be pretty normal in ED care. The food follows the same menu at all locations, but I do have to say they were less accommodating than other treatment centers I have been to. I heard negative things about their diabulimia care as well, which is sad, seeing they heavily market that. So, would I try this RTC again? Maybe, if I am desperate enough, but I recommend the Monterey or SB locations first.

My time with alsana was amazing. Best therapists I've ever worked with hands down. In all levels of…read morecare too. In residential I had Chris who was amazing and really helped me learn how to cope with my feelings and emotions. In php I had Morgan, she was awesome and really helped me sharpen my tools and learn to love myself more. Both were also comfortable calling me out when necessary. The dietitians were also amazing and made me feel heard and valued. Residential I had Jenna and php I had Marc. I highly recommend alsana at both levels of care. Thank you so much for your help.

I am so grateful I found Teri. I've been seeing her for a year and a half now. I had an…read moreout-of-control four year old daughter and a marriage I wasn't sure I could stay in, plus a lot of personal issues, and just felt so lost. Upon walking into her office I felt so much hope. Teri just has such a good "energy" about her. She is such a pleasant person, and so wise, and you can tell she really and truly cares. She helped me get to the real issues that were preventing me from setting good boundaries with my daughter and helped me and approach parenting in a much more effective (and still loving and gentle) way. She helped me with my own personal issues tremendously. She took so much extra time to understand our family dynamics as a whole so she could help with everything. Eventually I asked to switch to couples counseling to work on my marriage, because I knew that if I liked Teri this much, my husband would too and that she could really help us. I am pleased to say that my hunch was right. She was truly a miracle worker once the couples counseling started. My husband was extremely hesitant to do counseling, to the point that I actually had to threaten divorce to get him in the office. I begged him to just try a few sessions just to see if it could help us. He admitted after the very first session that he really, really liked her. He had been afraid that it would now be TWO women yelling at him for his issues (me plus the therapist) and instead she made him feel so heard, so understood, so loved. She literally saved our marriage. She helped us fix things without blaming one person or the other. It has been SO much better since we started seeing her. I can truly say that Teri transformed our entire family of three so that it is a ton more functional and loving. I'm not done seeing her yet (I thought I was... things became so good I took a few months off) and when I came back after taking a break because new issues came up, she was there with welcoming open arms and jumped right into helping us again. Like I said I am so glad I found her. I cannot recommend her highly enough.

Teri has been such a miracle for me and my family. She's helped me navigate through some very…read morestormy seasons in my life and my families. She's easy to talk to and understands me when I'm not sure what it is I'm feeling. I'm grateful for Teri's professionalism and her genuine concern for me and my family.

I've been in mental‑health treatment for about 25 years, and I've worked with many different…read moreproviders during that time. What really stands out about BrainHealthUSA is how seriously they take patient feedback and how well they document and respond to it. My doctor actually listens. They take my own research and long-term experience with medications seriously, and they work with me instead of talking over me. They're knowledgeable, open‑minded, and willing to explain when their medical perspective differs from mine. A few times they've even convinced me to adjust my approach based on their expertise, and I'm glad I did -- we've reached a treatment plan I feel genuinely satisfied with. This is a huge contrast from past experiences where doctors would dismiss my input or repeat the same "just give it more time" routine, even when a medication clearly wasn't helping. Here, I never feel pressured to stay on something that isn't working. I feel heard, respected, and treated like a partner in my own care. After years of feeling ignored by other providers, BrainHealthUSA has been a refreshing change. Their attention to feedback, their documentation, and the way they collaborate with patients makes a real difference.

I have been a patient at Brain Institute for over two and a half years, and the recent experience I…read morehad was extremely disappointing. I received a text from an unknown number with no name or identification, and the communication was unprofessional and confusing. I was told my insurance had changed and was encouraged to pay out of pocket until I "fixed" it, even though I originally kept my insurance specifically for this office. I was also told I would be seeing a psychologist, but in reality they only provided a nurse practitioner. Misrepresenting credentials is unacceptable. The person who contacted me even suggested I go to the ER, which was inappropriate and unnecessary. I am not a drug seeker -- I simply needed my original, prescribed medication. The only positive experience I've had at this office has been with Dr. Patrick Gonzales, who is professional and trustworthy. Unfortunately, the rest of the staff has not shown the same level of care or honesty.

I had never been to a psychiatrist before and was extremely nervous going to see one after my…read moreprimary doctor suggested I see one. For the first time in my life I'm having severe panic attacks and uncertainty about my future. I made an appointment to see Dr Ahmadpour in the Agoura Hills office. Absolutely the worst experience of my life. I was nervous and shaking. I told him I'd never seen a psychiatrist and I was nervous. I told him about my current situation, my uncertain future, my current state of mind and the severe panic attacks. He asked me if I do recreational drugs or drink alcohol. I told him I've never abused drugs in my life and rarely drink. He treated me like a drug seeker telling me he could look me up on the DEA, which I said fine, go ahead. I asked him how I deal with my extreme panic attacks and his advice was to go home and lay down. That's it? Seriously? I was dismissed, treated poorly with absolutely ZERO empathy for my current state of mind. I wish I could give zero stars. The one star could go to Candice at the front desk. She was very nice both in person and on the phone.

I have received excellent care from Dr Nezhad, Dr Goyal and his PA Brittni Mack. Dr Goyal and…read moreBrittni Mack have gone above and beyond to make sure my surgery went well and have come to check in on me a couple of times a day with my recovery to make sure I am receiving the best care possible.

Awful. Mean girls. Feeling unsafe there. Worse than a psych ward. Restriction after restriction…read more Young inexperienced staff. Awful food. Shared rooms. Awful psychiatric med management. Staff creates a mockery out of you. I could go on and on. Most traumatic experience ever

La Ventana was a true blessing and I truly believe, this program saved my life. I was at the lowest…read morepoint unable to feel safe anywhere and lost my sense of self. Being in the mental health field, I automatically see what staff is working for a paycheck or if they actually care about mental health and their clients. The Briarr house employees truly care and are passionate about their work. They are extremely underpaid, unappreciated and deserve so much praise for the proficient level of care! The house manager Jules, is an angel. She truly fights for each clients rights and wants the best for them. The clinicians Kate and Isabelle are AMAZING! Kate was my therapist and she is so intelligent and empathetic that fueled my healing process. The whole house staff was amazing as well.. no words to describe the superior level of care I received. Along with the connections, education and support I received I have never felt so much kindness in my life by everyone during my month stay. It was bitter sweet out processing but thankful for this investment to my trauma healing journey.

I visited him once about 5 months ago. He said that he didn't take insurance so I paid him with my…read morecredit card. Since then he has billed my credit card twice for $450 for no visit or even contact. I have tried to reach his office several times but with no response. He a fraudster

If I could give you a zero on Yelp, that would make me even happier than having your medical…read morelicense revoked, Dr. Jesalva. As for your "office"-take it from a long time patient (my fiancé) ITS FAKE AND IMPOSSIBLY DIFFICULT for a current Patient to be seen by them!! I highly advise you don't trust them, especially if your life depends on it!!!

Thank you Inspire Malibu …read more. Food was outstanding Facility was like a 5 star hotel Therapy was three times a week and every therapist I met was incredible Treatment and groups they were so well thought out very Scientific based proven material Staff....Just incredible so attentive and nurturing Safe and Secure environment to heal The Dr is light years ahead of mainstream medical establishment for treatment for addiction .. If I had to recommend this facility to my best friend or loved one I would.... Thank you for the lady that referred me Cantanese or something like that ..She was so supportive of me answering my calls at any hour and talking to my family when I called to the day I admitted Thank you for your help Matt O

Horrible!!! I was put on suboxin, synthetic heroine, and left to rot. I ended up in the hospital…read morewith pneumonia and acute dehydrated with the doctors worried about my kidneys and so swollen with infection.3 days later, six intervenors bags of antibiotics, 1 antibiotic shot and 1 week, 4 times a day antibiotics, diarrhea city, and not even a call, email or anything from this horrible place Plus, I was sexually harassed by a staff member who also threatened me with 5150, I'm not a 5150 and he laid hands on me. I'm not surprised that he still works there. Women, and men, don't go here!!! It's a hell hole. it's not even in Malibu! There Malibu house burned down. It's in Agoura Hills! It's a nice place but I'm sorry, it's NOT MALIBU!!! False advertising! A friend picked up my belongings but I'm still waiting for them to ship me my purse, credit cards and other items. DONT GO HERE FOR YOUR RECOVERY!!! A lot of the staff and counselors are good but it's not worth it in my opinion unless you want to be drugged out , 1 counseling session in 3 long drawn out week while the pneumonia took over and the dehydration started. Thanks for reading this. Have a great day everyone! On other thing, my family member and I both complained and they did nothing even after seeing my grossly swollen feet, ankles and legs. I could have died. I'm just so very grateful to be alive!