I have not flown yet but my reservation is made and paid. My complaint is with the website and personnel at the call in Help Desk. A couple of days after I booked my flight, I check the car deals on Aer Lingus. I found one that suited but what made the deal was a free second driver was included at Avis car rental. I booked it. When I received the email confirmation, the additional driver was not listed anywhere so I called Avis. Carlos told me that an additional free driver was not included and he didn't know anything about Aer Lingus. I said cancel the reservation. He said I can't because you made it through Aer Lingus. After 20 minutes on hold with Aer Lingus, Pam told me she couldn't do anything to help me.After another 15 minutes on hold I spoke to Dolores. After several incorrect starts, she did get my info straight and we were able to proceed. That lasted all of 3 minutes before she told me that she couldn't help me and she needed to send my info up the the next level. Ok, after another 5 minutes of waiting, she gave me a case number and said I would be contacted. I asked for that time frame and she replied she couldn't give me one, at all. When I then asked for that department's phone number she said they didn't have a number. So how can they call me? At that point she thanked me and hung up. All I wanted was what was offered, one additional driver included. I'm so disappointed in Aer Lingus. I hope other travelers avoid this airline because they clearly don't care about their customers. read more

I recently had a trip booked with Aer Lingus from Toronto to Ireland. Two weeks prior to my departure I leaned that their partner airline would not accept my dog's kennel size as they were very limited on space. (Air Canada, has accepted without any problems) I had to cancel my flight with Aer Lingus, not only would they not provide a credit on my account, they would not give me any refund for my ticket. When I explained that it was the airline's restrictions that caused me to cancel they would not move on their stance and were not polite about it either. I lost over $600.00. Aer Lingus is the only airline I ever dealt with, which did not provide a credit or a refund! Air Canada, WestJet, and every other airline I have dealt with is great! Aer Lingus does not deserve Canadians business! I am very disappointed in this Irish Airline, which has done nothing to enourage travel to Ireland. read more

I was traveling on Vacation from JFK to LIN, and this was my very first time using Aer Lingus. Being a member of the armed forces, I've flown with many many airlines, and this had to be the worst experience I have ever had. I don't plan to EVER fly with Aer Lingus again. Some things are understandable and are outside of an airline's control. Many of the issues I had experienced were purely poor customer service. Upon arrival at JFK airport, I was immediately turned off at the fact that Aer Lingus is not part of TSA-Pre, meaning I had to go through the standard security check which takes a very long time. So I finally make it to my gate, and I am waiting to start boarding the aircraft. Our flight was supposed to depart at 17:30. 17:30 rolls around and I had to go up and ask the attendant at the gate to find out the plane wasn't cleared to land and had to continue flying past JFK to Boston? I've never heard of this happening before, but I wasn't too irritated as my connecting flight didn't depart until 0700 Ireland time. Well, the flight delay went on for over two hours, and I ended up missing my connecting flight. The delay was understandable, and I assume not the fault of the airline, but communication in regards to the delay was nonexistent. Here is where the real frustration and poor customer service begins. A chaotic, disorganized line forms at the customer service counter to arrange for new connecting flights. This line is so poorly organized that many people were waiting in the wrong line for a half hour, and the flight attendants were the ones who directed them to those lines! Exhausted after an over two-hour delay as well as a 5-hour flight, I wait in this line for FOUR HOURS. This is not an exaggeration but timed. Finally, we get to the front of the line and are told we can't fly out until tomorrow, causing us to lose a full day of our vacation. Aer Lingus in no way compensated us for this inconvenience, or loss of a vacation day, or even offered us one of those $5 drink vouchers, NOTHING. They sent everyone to the same hotel that couldn't fly out overnight, which was then overbooked and many had to leave that hotel to find accommodations for the evening. This isn't the end of my poor customer service experience. Arriving at the airport for the flight back, with two hours leeway till our flight leaves, we get into a line that wraps around the check-in counter and stretches all the way down through part of the hallway. Aer Lingus had ONE CHECK-IN COUNTER OPEN. There were three desks and only one attendant. I got to my gate right before they shut the doors. I could not imagine what I would have done if I missed that flight and was stranded in another country. Last but not least, The chance to leave feedback to Aer Lingus ended the day I landed back in JFK. I guess they expect me to rate my experience while I'm flying with them. All in all, having flown with SEVERAL airlines, pick any one other than Aer Lingus, and I pray no one else has to go through what I had to go through and have travel completely ruin their vacation. read more

I was all prepared to love this airline. 10 hours from SFO to Dublin, direct, no stops, etc, what's not to love? And if it had just been us and the airplane, I think it would have been fine. The seats were fine, the individual TV worked great, and the little blanket and pillow already on our seat were nice touches (I flew economy). But...in the words of Vicky Pollard from Little Britain..."OH MY GAWD...I sooo can't believe it!" The flight attendants were right out of some gestapo nightmare of "the soup nazi" meets "Airplane". They didn't walk, they CHARGED down the aisles, tossing our drinks and meals at us like they were shoving tin cups into the slots on prisoner's doors, regardless of whether we wanted them or not, had our tray tables down or not, or were even in the seats or not. At one point, the flight attendant leaned past me to the passenger sleeping in the seat next to me, opened her tray table (knocking the book off her lap and scaring the nice napping lady half to death) and proceeded to slam down the tray of food she was delivering. With the flight attendant's highly starched and kelly-green sheathed body shoved into the 4 inches of space between me and the reclined seat back in front, I wasn't sure if I was was having some Lucky Charms flashback or if the flight attendant was making really sure I could tell that her figure was all woman...either way that wasn't how I was planning on being taken to the bosom of Ireland. The food was standard, so no fair taking off points for bland airplane glop, and the entertainment available (besides the accidental implant-check I was offered) was acceptable. Definite star removable for unbearably strong perfume on the attendant. Everytime she strode past I instintively shrunk back in my seat 1) to avoid getting my arm torn off if it was too far into the aisle and 2) to minizimize my contact with the miasma of scent she trailed behind her like Pig Pen wearing Chanel no. 5. Bottom line-Nice flight, strange crew... read more

On my recent trip to Ireland, I had two experiences with Aer Lingus. My first experience, they lost my bag. When I brought it to someone's attention, there were about ten other people whose bags were lost also. While the lady handling the issue was nice enough, a little empathy would have been nice. Like maybe a "we'll do our best" or "there's nothing to worry about" would have worked for me. Instead I filled out a form, was told I'd get a text if it shows up, and reminded that it was like looking for a "needle in a haystack." Not what I wanted to hear. My bag was eventually found and returned, but I feel my mental anguish could have been minimized. On the way home, I legitimately had the worst landing of my life. The plane got sideways...pretty terrifying. My dad, who flys much for work, agreed that it was the worst landing he's ever experienced. On top of all this, they don't give you free drinks! You have to pay for a cup of soda. Not cool. I realize that choices are limited when flying to and from Ireland, and that is probably why Aer Lingus gets away with this crap. But I would avoid in the future if possible. read more

Connected through this airport twice while traveling Aer Lingus between Boston and Lisbon last summer. I was a little nervous because our connection time was a little over 1 hour, and we had to clear immigration and security again. However, Aer Lingus is very efficient here because they know how to get people through very quickly, as they see a lot of connecting passenegers. read more

Don't check your bags if you actually like what you've packed in them - because chances are you're not going to get them when you land. Aer Lingus baggage services and customer care won't return multiple phone calls regarding the whereabouts of your bags either. We lost our gate-checked stroller on our way from Chicago via Dublin to Barcelona (gate-checked! I mean come on...) almost 2 weeks ago and on our return to Chicago a week ago we lost a suitcase containing all of our baby's belongings plus some of mine. Around 20 or more people also didn't get their bags and their baggage people on the ground in Chicago didn't say much more than "well it seems like Dublin is losing a lot of bags." I'm sorry but we've flown to/from Dublin before (and not on Aer Lingus) and we still have our stuff. Customer service as well as obviously baggage handling leaves MUCH to be desired read more

no hot drinks !!!! wow !!! stop!! ... ........... you are NOt allOWED to bring HoT DRINks on the plane !!! Airplane Ticket Checker Lady will yell at you and then they will try to sell you a hot drink on the plane yums read more

I was on a flight from Paris to Dublin, which was delayed due to bad weather conditions. I was terrified of missing my connection in Dublin to New York, but the captain personally addressed the anxious crowd to inform us that he had called the Dublin airport and asked the flight crew to wait for us before departing to JFK airport. I felt he went above and beyond, and the flight crew and staff were equally as patient and apologetic for the delay. Once we arrived in Dublin, Aer Lingus staff made it incredibly easy for us to make our connecting flight -- they had an organized system for getting us through the airport quickly and efficiently, but also politely (not something you experience in The States very often). Once we got onto the next flight, the flight crew was equally as nice, welcoming, and patient. I expected they would be frustrated with us for holding them up, but that was not the case. Throughout the flight, the crew was accommodating and exceeded my expectations. Anything I requested (water, candy) was provided efficiently and always with a smile. It seemed like everyone who I came in contact with truly enjoyed their jobs. Never in all of my travels have I experienced such a great flight experience. It's evident that the company truly cares about their customers' experience. I will definitely fly this airline again and recommend it to my friends. read more

We traveled with Aer Lingus to and from Dublin. I must say by far this was my best experience ever with an airline. The staff was very friendly and helpful. The plane was clean and the seats were comfortable. I was surprised how good the food was...for airline food. I would definitely recommend Aer Lingus to anyone. Very pleased. read more

I was surprised at the 3 star rating. Obviously these other reviewers do not fly much. I was very impressed with the plane and the service we received compared to other airlines. We had a very long flight and never went hungry or thirsty. We were even provided t.v's with great movie and show selections. We will fly this airline again. read more

I tried submitting a refund application but it failed to submit for some reason as well as there is no email to reach out to customer service so I am resorting to a yelp review. I never miss flights, so when the farmers protest in Dublin (that I was unaware of) was going on, it had made my bus late for the airport by two hours. However I got a taxi with other passengers on the same flight and we reached the airport with an hour before takeoff. We were told no matter the circumstance that they would not permit us to check in and we would have to get the next flight to Boston-25 hours later. I am a student who was traveling alone, I was refused a refund although missing my flight was out of my control, and no help was provided with a hotel room (€180) or for the next flight back home (€150). The staff was unbelievably rude and unhelpful in an already frustrating situation, not to mention I am now financially hurting after already paying enough for my visit and then having no help from the staff at Aerlingus. I was very disapppointed in the service and had they helped with one of those things-refund of previous flight, voucher for a hotel room or help with the next flight, I would not be so frustrated and would still be using their airline in the future. read more

Do not fly this airline unless you are a leprechaun. Normal sized people, including my 5'3, 110 lbs wife will find the coach seats way too small and very uncomfortable. Even the flight attendant agreed. We even paid extra for an exit row seat, but that was a waste as they were also small and uncomfortable. If you have hips, stay away. Normal sized butt is to big. You might be more comfortable checking yourself in as luggage and flying with the cargo. It got so bad from Boston to Dublin that my wife stood up most of the nite. For the same money, even less, there are better alternatives, like US Air or United. Be careful not to book United and end up on an Aer Lingus flight. We stopped flying Aer Lungus years ago and forgot why we did. After this trip we will never forget again and will never ever fly them again because we are not leprechauns and will not be comfortable. Oh - an upgrade to business class will cost you almost as much as a new car and might require a home equity loan. PS, they used to give you a breakfast muffin, coffee and juice on a transatlantic flight. They cut out the muffin and coffee. Be thankful you get the juice. read more

Often when you fly there are many things out of your control, especially when you have a tight connecting flight. Everything that could go wrong on our flight from YYZ to DUB went wrong. 1) A girl scratched herself in the eye and had to deplane just after we boarded along with her four friends. Of course also had to find their checked bags in the cargo and remove them. 2) When we finally arrived in DUB there was no gate for our aircraft so we had to wait till that was sorted. 3) Asshole old Irish guy decided to block the aisle and not allow us to pass from back of the plane (surprising because everyone else was very understanding including this stubborn old Irish dude's wife who was clearly embarrassed at her husbands lack of empathy given we explained that we would miss our grandad's funeral if we didn't make the connection - but he decided to block). So obviously shitty that we missed our flight but let's quickly discuss what ought to be in the airline's (Aer lingus) control. 1) We asked if you could announce as we landed so that we could pass. This is a simple courtesy that could make a difference and have seen this happen on other flights before. Instead they said you should be fine and they will hold plane for you as know you've arrived...wrong obv. 2) Get the message figured out and be better at delivering accurate information. Clearly no communication took place as rather than holding flight we found out we were taken off flight with 15 minutes before departure - I mean get your story straight or be competent and notify that passengers are in fact on the ground and would be able to get to gate just in time. Either way, terribly inaccurate messaging and pretty pathetically incompetent. 3) Just be better and take control of a situation when you can. Hate to say it but if we were traveling in the U.S. the flight team would have made it work. Generally this is undeniably true understanding that there are still things out of your control that could still cause delays. Shame Aer lingus. Weak showing. But maybe mediocrity is your thing and anything more isn't worth striving for. Hope you do better for the next person. read more

Terrible service from Aer Lingus today. I was supposed to fly from Dublin to San Diego and I was told the gates were closed even though me and my husband were an hour early for our flight. We were told to wait in line for customer service to change our flight, we waited in line for 2.5 hours just to be told we need to talk to Expedia (3rd party booking). After numerous attempts to reach Expedia, I asked a gal in customer service for help with a call back number because I kept getting disconnected and all she said was that "you decided to do business with expedia" and that she couldn't help. So incredibly rude given our unfortunate circumstances and being stranded in a foreign country. Still at the airport 8 hours later...beware, don't fly this airline. read more

My experience is like many, no one answers the phone and when they do they are rude and unhelpful. This is just the booking experience. More to report after the flight. read more

My review is of customer service from the USA ( the flight is later this summer). It is very difficult to speak with anyone.. 1st call 30 min wait....I hung up, week later next call 40 minute wait hung up, next call 60 minute wait & got optional email address. Seriously!! I wasn't calling on 1st row Bon Jovi tickets, I just had a simple question that wasn't answered on the web. read more

I recently took a trip to Germany on Aer Lingus, connecting through Dublin, and had the same return path. The Intercontinental routes between the US and Dublin were not as bad as the intra-europe routes. The Shepherds pie served on the way over was actually pretty decent, but the Irish breakfast burrito before landing was awful. The burrito shell itself was hard. And the claim that there were eggs and potatoes in with the cheese was hard to swallow (literally). It all had the consistency of mush, and gave me an upset stomach. Yuck! On the return, from Frankfurt to Dublin, the service was so bad, I wondered if there even was any. The coffee/tea service (which you have to pay 3 euro for) came through so quick that I did not even get a chance to raise my hand. For the rest of the flight, the 3 "attendants" just stood at the front galley gossiping. I was in row 3 and had to listen to the cackling the whole time. Perhaps they were trying to compete with all the other discount European carriers out there? If so, they achieved the objective. But it probably still cost me more. The lesson learned for me is, on my next trip to Europe, I will gladly pay a little more and get the direct flight to the country I am visiting, and skip the Aer Lingus experience. read more

Aer Lingus charged me twice for a flight that according to their website I could not book online. I tried a few times to enter my credit card information and three or four times the screen said that my information was entered incorrectly. The final time I did it, the screen that said I should contact my credit card company if I was entering the information correctly. When I called the credit card company they informed me that my credit card had been charged twice by Aer Lingus for the flights, but I had not received any booking confirmation. By the time I figured that out, the Aer Lingus customer service was closed. When I called Aer Lingus this morning and after spending 20 minutes on hold, the first customer service representative I spoke to would not listen to the situation I tried to describe and told me that there was nothing she could do for me. All I wanted to do was to not have multiple charges and to ensure that my flight was booked. She continued to interrupt me and then told me she was going to hang up the phone. I called the second time to try to figure it out, another customer service representative continued to interrupt and talk over me trying to explain the situation. I finally had to figure it out, but the customer service representatives were very very rude and continued to interrupt when I tried to ensure that they didn't double charge me and that I was able to book a flight on them. Ultimately, it was not their problem that the website did that and showed that it charged my card twice on my bank statement because it did not show through them. To give them credit though, the second representative did not charge me for selecting seats and ensured me that I would not have to pay more than what I originally thought I was paying for the flight. Next time it is next worth the $20 savings on their flight compared to the next most expensive airline. read more

I have spent some time researching Aer Lingus, but I am by no means an expert on the subject. However, when you take a moment and compare it to Ryan Airline...you quickly realize that Aer Lingus should be considered a NATIONAL TREASURE, and should be advertised as such! I would much rather spend the extra $$on a ticket, in order to save this airline during these difficult times. It sincerely would be a shame to have Ryan Airlines be Ireland's representive to the aviation world..... Aer Lingus is one of the few legacy airlines left in this world!!! She was founded in 1936 back in the golden days of flying......she has a impectable safety record....and she has been there for many weary travelers, good times and bad. I only hope that everyone realizes what a "GEM" Aer Lingus really is!!! In closing, I would like to mention that I don't work for Air Lingus, I am just a fan of airline history! Additionly, as a former airline flight attendant of a beloved airline in the US whom is no longer, I understand the situation. My carrier had financial and labor difficulties, and couldn't fight off a hostile takeover from a certain airline. The employees gave and gave until they couldn't give anymore. Our assets slowly disappeared during the turbulent times until nothing was left, taken and utilized by the company that took us over. As I see it see the situation, the traveling public can save Aer Lingus, and she is WORTH saving! Patronize her! Aer Lingus is part of your heritage! My airline is gone forever, and sadly you can never go back.... These legacy airlines that have survived all of these years, deserve better! The flying public needs to take a moment reflect on what they could be about to lose........a historic piece of Ireland's aviation history! Look at your options...Aer Lingus or Ryan Airlines, it isn't pretty. Support your airline, your cabin crews, pilots, and all of Aer Lingus employees! Their livelyhoods are on the line.....if everyone works together, moves beyond their disputes, this situation can be turned around! The traveling public has a major roll to play also....stop complaining about every little thing....the food isn't good, the plane was delayed, the cabin crew this, the cabin crew that, they didn't provide me with a hotel room, list could go on and on! Seriously folks....the airline food isn't that bad, the primary reason you have cabin crews on board is for your SAFETY, and when was the last time your bus company put you up in a hotel(?), delays happen in every industry....and with the airlines...it is usually SAFETY related! Back to cabin crews....be honest...they do a great job and almost always with a smile!:) Obviously, I am very passionate about this subject/airline....think twice before purchasing your next airline ticket....your counties flag carrier or Ryan? read more

Small seats, arrogant crew, very slow keeping u updated on flight schedules, will book with Delta from now on

I thought i wrote a review earlier.. i'm slipping. Aer Lingus, great airline, comfortable flight, great service from flight attendants. I found the people to be very kind and hospitable. They kept the place clean constantly and i have nothing but good things to say about Aer Lingus! read more

My fiance and I flew stand by over the Christmas holiday (I was completely unaware of how busy international flights were during this time of year!) All flights from London to Chicago were rerouted to Dublin, therefore pushing our standby flights back. Three days and five attempts later we finally were on our way back to the states. The airport was insane and full of many anxious customers, but through it all, every single employee of Aer Lingus was still polite as ever and as helpful as they could possibly be. They all still held it together as a team (obviously I had a lot of obvservation time) and handled each and every situation with great patience. Love flying with you guys simply for this right here - it's rare to find the kind of service that you all provide. Thank you and keep up the great work! read more

Woah what a flight! I can honestly say that I have never enjoyed a flight more so than the return flight I took this past weekend between Dublin, Ireland and Boston, Massachusetts. First off, the flight was delayed two times but the boarding was quick and easy. I really did not mind at all as there was ample and comfortable seating at the gate area. I was also very pleasantly surprised to find that we were seated in the emergency seat row and had all the leg and walking room we could ever want! It was amazing. As we were so far upfront one the flight attendants had a seat opposite us and chatted us up during take off. He was really sociable, pleasant, and super fun to talk to. I have literally never been on a flight where the flight attendant speaks more than the typical "what would you like to drink?". The flight attendant was also very helpful and took wonderful care of us. He was super friendly, accommodating, and looked like he wanted o be there. So Aer Lingus, if you're looking to promote a flight attendant look no further than John F. who is one hell of a guy! Best flight attendant, EVER! read more

Staff are good and the short-haul aircraft are comfortable. The food is overpriced and not enough available I was seat in row 6 2 days ago and by row 4 she ran out of fresh fruit, not that I minded but as a celiac that was the only option. The sandwiches were not GF. The staff were friendly and did their best. I dont like how Aer Lingus operates in General, I couldnt print my boarding pass and had to queue, the website wouldnt allow me even though I tried several days in a row. The prices can be ten times higher than another airline and in general I fly a lot so i am comparing them to many airlines, Delta, Gulf Air, Eithad, United, Quantas, Virgin, Aer Lingus are in my mind not in the same league as any of them. I spent 15 years in this industry so I comparing that to what Ive observed over the years. read more

Flights to Dublin from Glasgow, small plane with smaller than average over head luggage, but it isn't Ryanair, it flies from the local airport, not Prestwick, prices good... so what can I say it was decent read more

I hear these people claim they are a 4 star review on Facebook. Are they smoking Irish Crack because we are currently living Aer Lingus luggage hell. Connecting flights shouldn't be that hard right? Fuck....7days into it, luggage still up in the air. Pun intended. After the initial complaint on Wed upon the arrival to Netherlands connecting flight from Dublin, no communication was provided regarding the location of the bag except some half-assed text about it being re-tagged....(where to, where from ? ? ?, not included) Emails to Aer Lingus with specifics where to forward the luggage was sent, an official complaint was made online.....still no communication until Monday, initiated by us and getting someone on the phone......with no answers. Today is Wed....a week has passed and still no call backs. No texts. No emails. No luggage. The stress, instead of the intended vacation to relax is causing some collateral damage. Thanks a lot Aer Lingus, and as President Duterte of the Philippines says "son of a whore", "fuck you". read more

One of the worst flight experiences ever. I paid for an upgraded aisle seat. Aer Lingus had no problem taking my money. I checked in 2 hours prior to my flight, and this seat had been given away, and I was given a middle seat. Horrible customer service. Avoid this airline. I would give a zero stars if possible. A complete bait and switch, even though I had all my documentation. read more

I had a flight from Boston to Budapest and Aer Lingus lost my luggage for 4 days before Christmas and they could not provide me any information meanwhile. It caused me a lot of inconvenience. When I got it back it was in really bad condition and was broken and I can not use it any more. I submitted 2 claim forms, the last one on January 13, 3 months ago, but I still did not get any answer. This company is unreliable, I would never choose them again. read more

This is one of the worst international airlines I have taken. There is simply NO service. Very little food is handed out quickly with 3 to 4 ounces of water or coffee. The stewards/stewardesses did NOT come around with WATER. The seats were shabby and tired looking. The monitors did not work. The website is not user friendly and full of hiccups. Nothing out of the ordinary can be processed on this website. Even if you wanted to pay $20 in advance for a meal, it was difficult to do so on the website. I avoid United Airlines for similar reasons. Now I understand Aerlingus and United are partners. Pity. They should learn from Singapore or Emirates Airlines. The former has competitive prices as well. The plus for this airline is that it is direct SFO to DUBLIN. Just take food and water with you and it will be quick! read more

I am dictating this post since I have no arms left since Aer Lingus charges two arms and a leg for change fees. That's beside the point. I'm actually going to compliment Aer Lingus for accommodating a group of passengers, myself included, that were late arriving into Chicago for our connecting flight. I was sure I was going to miss it but there were two Aer Lingus reps at the gate that walk us over to the terminal and let is cut through the line at security. If you ever have the chance to cut security, you must try it. Flight got off the ground a few minutes later than scheduled departure. So, thank you Aer Lingus for waiting a little longer for us. Sláinte read more

I will never fly Aer Lingus again! 3 of my 4 flights were delayed. Only one of 4 was boarded on time. Only 1 out of 4 flights departed on time. Service sucked! No communications from staff about the delays. Just terrible. Never again. read more

HORRIBLE! Walking to Ireland might be better. I read some reviews that Aer Lingus improved their service. I hate to see what it was like before. The seats on the 757 200 are very cramped. Hardly any room or move. The flight attendants were very, very rude. Never even smiled. It seemed they all hated their jobs and the passengers. The group I was with all had the same experience. Food was, well close to hospital food. This was not a good experience. Stay away from this airline. Ugh! read more

great airline! reasonably priced and not ryan-air feeling. the employees are so nice and even let in my ridiculously overweight bags for free (multiple times)! read more

My favorite airline when traveling abroad. Yesterday I had a problem with missing luggage from a competitor. Guys in arrival was very helpful unfortunately I forget his name. He went above and beyond going to somewhere in back and coming back with a computerize sheet that was able to locate our luggage never left Canada! We were able to use the information at Swiss port. To claim our luggage. Thank you!!!! read more

The service is uncomparable!!! Loved every flight attendant!!! The food is terrible though :(. Plane was very clean and spacious. Flew from US to connecting flight in Dublin to Paris. read more

Absolutely the worst airline I've ever flown. Do not use them at any cost. They delayed my flight and let me sit in the airport for 2 days and kept my money. I lost $1,000 because of this bad bad company. Their staff is rude and does not compensate. Use anyone else and tell everyone how bad this airline is read more

They broke my HARD CASE golf bag! Apart from that, the airline is good. Better than Southwest in the States, but not by much...not by much. Book early enough you'll get a good deal, if not, just go with Lufthansa. read more

Disappointing when traveling with children and their is no mention of seat assignments at time of booking. A few months later you check on seat assignments, still 2.5 months out from flight and you then find out you have to pay for seats to ensure you will sit together. There is a disclaimer on the page for pre-paying for seats that they will try to keep families together at the back of the plane. What a smack in the face. Its no wonder Warren Buffett never buys commercial airlines, they will never figure out customer service is helpful when trying to make a profit. shame on Aer Lingus and the entire industry. read more

I never actually made the flight because of AerLingus's phenomenal incompetence. When trying to check in for the first flight on my itinerary booked through AerLingus, I was informed that my ticket had been cancelled due to a lack of passenger information. The airline in question informed me that AerLingus had not provided them with the needed passenger information and had therefore sent AerLingus an e-mail to inform them that my ticket had been cancelled. When I called AerLingus to tell them that I had no ticket for the first leg of my journey, they simply told me I was wrong and the other airline was wrong and to just go to the airport and not worry about it. So I would call the connecting airline again to inform them that they were wrong, because I had bought my tickets through AerLingus and they were guaranteeing me that my ticket was confirmed. The connecting airline would then again inform me that I should not go to the airport because I had no ticket. This went back and forth 4 times. On the fifth attempt at convincing AerLingus that I could not check in or board my first flight, they finally believed me. At that point they booked me with West Jet to replace the original flight, that flight was then delayed by two hours which caused me to miss my AerLingus flight by four minutes. The flight I needed to catch for my vacation was Al0138, which departed at 9:30pm according to the t.v. screen at the boarding gate C21. I arrived at the gate at 9:34pm. There were no West Jet agents at the disembarkation gate for the West Jet flight from Montreal, WS3610. No one to ask for help, so I ran as fast as I could to gate C21 from gate A, and there were no AerLingus employees at gate C21. It was completely void of people. I then called AerLingus who informed me that West Jet were responsible for re-imbursing me or for getting me a hotel for the night. AerLingus refused to help in any way whatsoever, even though I booked all my flights to Dublin through them. So sitting in the airport next to an outlet for my phone, I then spent two hours on hold with West Jet, when at 2am I decided I needed to sleep and that the chance of being stranded in Dublin on my return flights with these two airlines, was too high for me to chance trusting them with the responsibility of getting me back home to my job in time, I bought a ticket home. I will not chance my career on being stranded by incompetent airlines while overseas. I will never use AerLingus or West Jet again. Today I spend on the phone once again, trying to reach West Jet for a refund. read more