Normally I like these guys. They offer cheap, decent flights and have great service. I would have given them five stars, however, I have recently had issue with not their service, but rather their website and how unclear it is. I am moving to St. Petersburg Russia for work, however, in the mean time I need to be in London for visa stuff and orientation etc. Moving my stuff from one country to the other has long been a process for me and this time is no different. I went with Aer Lingus because you can get extra bags for less.... or so I thought. The way it works is this. If you book your extra bags on line it is a 15euro fee per bag and if you upgrade to the Plus fare, you get one free and then pay for all the others. What they don't clearly spell out is that all of your checked bags must weigh under 20kg or they charge you. The way it is set up, especially if you are booking by their app is the first bag, which is included in the Plus fare, is excluded from the weight restrictions. Found out this wasn't the case. So my nice inexpensive move to London ended up costing me more than if I had gone with BA or some other airline. Boo. Looks like I am taking the train and ferry when I go back to get the rest. read more

Best airline service to Europe! American carriers don't compare. While Lufthansa is good too, Aer Lingus is superior in service, flight attendants and food. Inflight entertainment is excellent with radio, tv and movies on every seat. Service from flight attendants was exemplary. All our flights were on time. read more

Chose this airline to for my honeymoon to Ireland. Wife and I were very excited for the trip. Then they lost my bag. Their communication and availability of assistance is terrible. When bag was delivered, at 9 pm!, it was completely wrecked and damaged. My wife has tried to submit our concern online (because heaven forbid they have a phone number for us to call someone) for the stupid page to error out and delete all she typed. We also had to deal with a dishonest gate agent in O'Hare. We connected from Denver with almost 2 hours between flights. Due to layout at O'Hare we had to exit domestic terminal and reenter international terminal and go through security again. The security lines were massive. Aer Lingus gate agent told us not to worry if we didn't make it through quick enough she would move us to front of line and the flight wouldn't leave without us. Minutes tick by and she doesn't show. As we finish security, we hear last boarding call for our flight. Wife was in restroom so I had to sprint 300 yards to the gate, leaving her behind to keep them from closing doors. When I got there I had to argue with gate agent to wait for my wife. To add injury to insult I had to make that sprint while having a bad upper respiratory infection. This is absolutely the worst service I have ever experienced and is unacceptable. Something needs to be done about this. read more

1) For the fact that they have direct flights from Europe (Dublin, Ireland) to USA (SFO), they earn a star. Good route and convenient for that matter. 2) For the price and concept, I say another star is deserved. You really have to look hard to find such a steal of a deal. Their website is easy to navigate and they are clear on connections because they manage the connecting flights themselves. 3) The third star is for the accommodating staff and crew. I mean it was their fault technically that we arrived late to the connecting flight and they had a huge line of us that needed paper tickets to connect from CDG (Paris) to Dublin to then catch the direct flight to SFO. Note their e-ticketing only lets you print the first connection (confused yet??). BUT, the direct flight's crew waited and held the nearly full plane for the 30-50 or so of us who had connected from Paris, France. Need I mention we were all sweaty and not happy as we ran (did I mention we RAN) across Dublin's airport which is like a long tunnel and has moving walkways only in some parts and huge staircases in some parts and THREE security checkpoints that includes a customs area which requires finger prints, a customs' form and the use of an electronic passport scan and talking to two security officers who stamp your papers!!! I think I nearly cried and collapsed into my squishy cramped middle of the row seat. The crew was pleasant stating they held the plane for us, that this often happens during the winters and we wouldn't be forgotten. Guess it was quite the experience to write home about. Haha!. So, well, I didn't expect too much more from an airline that I paid well under $1,000 for a ticket for. I think however, that I'll pay the few hundred or so more and take the other 'Em' airline w red, white and tan uniforms for a comfy and amazing experience. After all, how many times does one go to Europe? ;) read more

Aer Lingus does everything possible to provide minimum customer service. Clearly they are about the money and not the customer. I cancelled a flight with about a month to go and understood I would certainly not get the full refund, but expected a partial refund or credit for a future flight. I got none of those things. No excuse is acceptable to them but why do you need an excuse for something they have plenty of time to resell, for more money, and still keep my money!? I'd avoid flying Aer Lingus if you can. Other airlines are much easier to reach out to, have polite workers, good rates, and clearly want your continued business. Aer Lingus is none of those things. read more

It has been a few years since I flew from chicago on Aer Lingus. I have to say I was pleasantly surprised. The A330-200 planes are bang up to date with all the tech you would need as well as Wifi for the full trip for only €14 great deal. As with many of the airlines you now have to pay for alcoholic drinks but not a big deal for me. Will choose them again to fly this route if I can . read more

Horrible. If I could give zero stars I would. Cancelled our flight and would not provide accommodations for five days. Directed us to their website which did not work. Waited on phone for three hours. Had available seats in business class but required us to pay $8k to change to those flights otherwise stranded in another country for five extra days. Gave no other options. Worst customer service. read more

I fly a lot as in A LOT! Aer Lingus is my least favorite airline and I go out of my way to avoid it. Leaving out of Boston I (unfortunately) expect people to be rude. And Aer Lingus rose to the challenge. Actually the woman helping me at the check in was kind. But her supervisor (Irish while the woman helping me was not) was incredibly snippy with her and completely ignored me except to tell me my bag was too heavy and to remove things. I had no problem with paying extra and expected to do so. But I felt like a guilty twit and was definitely made to understand that I was an annoyance. I'm an easy passenger and I respect the difficulty of their jobs. But still they are hands down rude and clearly are being held accountable to a make everyone pay through the nose bottom line. This shit rolls downhill so I blame the culture of the airline and the executives, not the staff with the horrible job of passing along their shitty business culture. read more

Talk about ensuring you never get a repeat customer. Booked flight months in advance. Mobile check in and web check in don't work, multiple times. Try calling to check in but am told to check in at the airport. Arrive three hours before the flight and am told the flight is overbooked and for some reason We're getting bumped. Aer Lingus won't let met check in and then they won't let me fly. I'm offered an small amount of money and a "voucher" to buy a snack on the flight and then put on a flight that has a layover and gets me home a full day later. They refused to even upgrade us to a higher class. Then while sitting at our gate multiple announcements for our original flight can be heard asking for passengers to board for final boarding, meaning there were passengers that didn't even show up. There were empty seats on that flight after all. Never flying this POS again. read more

Aer Lingus has a monopoly on nonstop flights to Dublin from Boston, but in the future we plan to fly British Air to London and spend time there before flying on to Dublin. Why? Aer Lingus offers only Business and Economy class seats, no space upgrades on the latter, and food is the worst of any transatlantic airline. Staff is pleasant, though, which earns the company some stars. If Aer Lingus had to compete w major transatlantic airlines flying from Boston, they'd quickly have to improve or go broke. But since there's no competition, there's no incentive to offer better service. read more

On 3rd October Aer Lingus cancelled my flight from Dublin to Verona (I discovered it at the airport since they sent a cancellation email less than 2 hrs before the flight). They said that it was because of the storm Lorenzo but I'm sure it was just an excuse. How is it possible that all the other flights that were going to Milan, Bologna, Venice etc., that are not far away as the cow flies from Verona, departed without any issue and mine didn't? Aer Lingus just didn't want to spend money for a flight with only 40 passengers so they cancelled it and, luckily for them, they also had the perfect excuse that day, the storm. I was supposed to fly out at 12.55 pm and instead I flew to Milan Malpensa at 07.30 pm because also that flight had an hour delay, and in Milan we arrived to Verona airport at 02.30 am by a coach organised by an Aer Lingus representative. After that I had an additional hour to reach my home. I arrived home at 03.30 am after I had been waiting at Dublin airport since 11.00 am of the previous day. A trip that should have lasted maximum 8 hours took actually 17.5 hours and because of that I got sick during my holidays and now I'm back at work still sick. I have filled out their form to receive a compensation for this awful experience and they denied it! And in the email they also expect me to book with them again? I hope they are kidding! Their company and their behavior is just disgraceful, I'm never ever going to book with them in my life again. read more

You get what you pay for. They are usually on time and get me from one place to another. Staff are friendly and inflight food choices are ok. Happily fly them anytime. read more

Firts time flew with Aer Lingus, hopefully it was my last time. So annoyed with flight stuff. OK, I understood it was a low cost budget company (which doesn't sound fancy anymore), but they don't even offer a glads of water free of charge. Such a shame!!! Yet prices are not so fair!!! Unfortunately it is not only them, this is a problem with most of the companies. read more

I would never fly this airline again. The flight crews are grumpy, they give you no information about why you are delayed, they misdirect you at the airport when your connection has been missed and the seats are just plain terrible. It's a discount airline and you get cattle car experience from them. Pay a little more and fly with an airline that appreciates your business. read more

The seats in the back are the BOMB. Took this flight from Dublin to Chicago. Make sure you sit in the 2-3-2 rows...the 2-4-2 rows are a bit cramped. The seats are huge...they have new movies on each flight. The flight attendants arent that polite, but oh wells... read more

We recently flew Aer Lingus from Chicago to Dublin and back and absolutely loved it. Flights were on time, no luggage problems and the staffs were great. Unfortunately, our trip began and ended with connecting flights with United. That experience probably made Aer Lingus look even better. read more

As someone who doesn't like flying, have to compliment Aer Lingus for making the in-flight experience as relaxed and enjoyable as it could be. Airbus 330 is comfortable, has the 'human touch' from staff and food is good. Wifi isn't free and they don't particularly promote it but you can purchase for whole flight for $14.95 or $7.95 for one hour. My only beef (ironically) is a familiar one due to being veggie! Couldn't book veg option online and no reply to email. On board they only stock a few to meet pre-ordered demands. Between 4 and 10% of most populations seem to be veggie so don't know why planes and trains don't update their services. read more

Flying with them was great. Way better than any American flight I have been on. They are all very polite and they keep you well feed if your on a long flight. read more

Terrible Phone reservation service. Wait on hold for 15 minutes, get an employee with attitude, then magically get disconnected. Call back and on hold again for eternity. Their upgrade yourself scheme is a total scam- make you think that you can snag a biz class ticket from Dublin to SFO for $1100 (in the green dial), then you find out they still have availability, but won't honor the bidding process. Flight is no better than any US carrier. read more

Worst experience ever with an airline company. Save yourself precious time by reading this review. The company representative at check-in in Paris for a flight to Chicago (through Dublin) didn't register me on the flight to the US. Upon arrival in Dublin I was told that I couldn't board the plane because it was already full. This error was aknowledged by the agent in Dublin but despite this error, the supervisor refused to upgrade me to make sure I would board the plane. I had not seen my kids for two weeks and couldn't wait to go home. I had to stay 24h in Dublin to catch another plane the following day. They offered to provide a hotel close to the airport. Once at the hotel I was told that the hotel was full. I had to go to another hotel with a taxi in the middle of the Irish countryside 30 minutes away... The following day, at check-in I interacted with a disgraceful agent named Gerry who was extremely unpleasant. I am shocked to see how this company treats it's customers. I have traveled quite a bit in my life but have never seen something like this. My advice to you. Stay away from this company. read more

Was nervous about taking a flight on aer lingus because of reviews that I had read but I had no problems whatsoever. It was an economy flight so that had nothing special. They did have tv screen on all seats for every customer to use with tons of movie and tv options. They also gave every customer a hot meal which wasn't terribly tasting at all. Everything ran on time and I got even more than I initially expected given previous customers reviews read more

Made a reservation and bought an exit row seat for $70. A few days before my outbound flight I checked my flight details and found that they had changed my seat to a regular seat. I called and got it changed back. On the day I left they changed it to a regular seat again and I had to fight to get my exit row $70 seat back. Crooked behavior! Then at check in they refused to check my back through from Dublin to Leeds on an Aer Lingus flight because, I bought the ticket from Expedia??? They told me if I wanted the convenience of checking bags through I had to buy the ticket directly from them. They do not participate in the TSA or Global Entry programs so I waited 1 hour 23 minutes in security at LAX which is always absolute chaos in terminal 2. In flight crew were at best indifferent and mostly just rude. One VERY small meal two hours after takeoff then not even a snack for 10 hours!! Wine outrageously expensive and water was not offered once for 10 hours. When I went back to the galley to ask for water the curtain was drawn so no passengers welcome! Arrival was chaotic (jetway was wrongly placed). I would NEVER fly on this airline again. Oh, and also they said that the $70 seat got me priority boarding and at the gate they told me, no you wait till your row is called!! Today I was supposed to fly from Leeds to Dublin and then from Dublin back to LA the Dublin flight so far is delayed over 5 hours. I have been waiting 2 hours to even talk to someone about getting rebooked but no one available and again, they refused to check my bag through to LA because i booked the Leeds to Dublin flight through Expedia even though both my flights are, on Aer Lingus. Absolute chaos with delay, no one has a clue what to do. Avoid this mickey mouse airline at all costs. Not only are they horribly inefficient but their personnel are either very rude or worse, indifferent. read more

A and I flew Aer Lingus nonstop from NY to Dublin and back and we had no issues with the flights. We both enjoyed it as normal and would fly it again, though it would have been nice to have a meal or some snacks, though only several airlines still offer snacks now. read more

Very disappointed with Aer Lingus--I booked a flight (Aug 30, arriving Aug 31) from IAD (Dulles) to LHR (Heathrow) via DUB (Dublin). 2 hrs and 15 minute layover. But Aer Lingus switched my second leg to British Airways, as far away from the Aer Lingus gates as possible. So tho' my bag was marked Rush it missed the connection. I reported this to BA at the luggage carousel, but when I called next day they hadn't entered this in the system. I had to fly to Spain Sept 2, back Sept 6, so could not get my bag delivered during my tour. On return, I visited Terminal 5 baggage office and asked for a delivery to Ealing BEFORE Sept 8. when I checked in Sept 9 evening for my US return trip I was told the bag was on its way to Ealing. I asked for them to deliver instead to my US address in McLean VA. Sept 12 and 14, they tried to deliver the bag in Ealing. Then I got a text Sept 15 the bag was en route to Dulles, and last night Sept 19 a call at 9:35 pm stating it would be delivered after midnight. So Sept 20 three weeks after the bag went AWOL it was on my doorstep. Moral: don't fly through Dublin. read more

My boyfriend and I both had food poisoning from the pasta bolognese we receive in flight. We were sick for 24 hours after our flight and it took several days for our stomach's to feel settled again. My parents and sister were on the flight and had the chicken and potatoes and were fine, but we were not fine. After this experience we will never fly with Aer Lingus again, as we never want to experience to pain we went through after eating our meal. To top it all off, my dad's in-flight entertainment would not work. His screen was frozen and he was unable to watch movies, listen to music or play games his entire flight. He mentioned in to the flight attendants, who did not seem to care or listen that his was broken and made no attempt to help him. We also were unable to check in online, as there was a problem with the service. When we got to check in, we got asked if we could check in online and we said no and we got asked why, as we should be doing that and they didn't seem to care that we tried every hour prior to leaving for the airport and kept getting the same error and were unable to check in. read more

We were very unhappy with the attitude of 1 staff member of Aer Lingus on a recent journey to Malaga. We had booked 4 seats together but Aer Lingus decided to move our daughter about 15 rows behind us!! We did manage to get her moved back to the seat we had booked but didn't like the way we were treated. We stress this was just one staff member and the rest of the crew couldn't have been nicer. read more

Had a quite enjoyable experience flying Aer LIngus earlier this year. The crew members were all very nice and helpful with any questions that we had. The food was so-so, the beef meal I had on the flight to Dublin was a little greasy. I was thankful for the tea as it got pretty cold in the cabin after a few hours. The biggest gripe I have about the actual plane is that the seats are pretty small and uncomfortable for an international flight. I slept well for about 30 minutes on an eight hour flight. Overall a nice and very smooth flight into and from Dublin! read more

To whom it may concern - (Not that I expect this email to concern ANYONE) Oh, how I loved Aer Lingus. I loved the easy, direct route from Boston to Galway. I loved the many choices of inflight movies and certainly, I loved the lilting brogues of the flight attendants. I recommended Aer Lingus to all my friends and family traveling to Europe. But that was BECAUSE I NEVER NEEDED CUSTOMER SERVICE. Aer Lingus is great when everything goes fine, but how often does that happen? When I need questions answered or help in any way, you have been completely non-responsive. I mean that exactly. Non-responsive. I have emailed a question and concern FIVE times over the last four weeks. Each time, I get an automatic reply saying my email is in a queue and will be addressed accordingly. Frankly, I don't believe there is any queue at all. I think this is Aer Lingus' way of pushing things off. I realize this email to you will go into the same queue to no where. And I realize I am not very powerful, but I will post this to every online review site I can find and will warn everyone I can away from this airline. I am a frequent flyer. People call me regularly for advice and certainly, all airlines have major issues. But even Delta and United return phone calls! PHONE CALLS. Aer Lingus can't even manage a placating email. Unacceptable. We are busy people. It is frustrating to deal with a company who does not appreciate our business and is not ready to help resolve issues. FLYER BEWARE. Copies of this email will be posted online. Everywhere. Liz read more

I flew Air Lingus out of JFK Tuesday June 14, checking my bag all the way to Toulouse via Dublin. My bag did not arrive in France even though there was a long layover in Dublin, about 5 hours, plenty of time to transfer the bag. I filed a claim immediately upon arrival in Toulouse and my bag was located in Dublin. That was Weds. Yet it has not been delivered as of Friday 9pm; I am wearing the same dress I put on Tuesday morning and cannot enjoy my travels; my camera, among other things, are in the bag. read more

I have had nothing but bad experiences with Aer Lingus. 1. When I first booked my flight from Denver to Dublin there were two pending charges on my credit card for weeks. I called the airline and was on hold for over an hour. The customer service agent was incredibly rude to me and insisted it was my banks problem-which it wasn't. 2. Flying into Dublin my plane was delayed hours. The airline did not communicate well or consistently as to why or when we would be leaving. We then got into Dublin and sat in the plane for over an hour. The captain announced to us that they didn't have any employees around at the moment to taxi the plane in. 3. Flying home from Dublin I had a layover in New York. Our Flight from Dublin to NY was again, delayed. There was little communication as to why or when the estimated departure Time was. The captain finally told us they didn't have enough flight attendants so they had to call one in. I missed my flight from New York to Denver. When in the New York airport the aer lingus employees knew nothing and were not helpful. It took them 2 hours to find my bag. Eventually they did and they put me in a hotel and I flew out the next day. All in all I would say from the very beginning it has been a bad experience. Next time I will be flying British airways. read more

Great airline! Everyone is very nice. The airline is nice and clean. Only reason for 4 stars instead of 5 is because one of the attendants was a little rude but she was probably just having a bad day. Every other experience was above excellent read more

This flight was horrible! I booked it on April 23rd and we left on August 6th. I paid For bulkhead seats for the extra legroom. We got on the plane and my wife's seat was broken so they said they would try to seat us together. We waited for awhile and finally they moved us to a seat where I was sitting almost in the isle and people kept stepping on my feet. I went to use the bathroom and they said it was for first class so I said ok. They said go back to the middle of the plane and it was out of order. Then they gave us a menu for dinner including Shepherds Pie which smelled really good but by the time they got to us they had run out of food. We got a cold and dry wrap! I used the TV but I had to hold the wire for my headphones in the outlet because it was so worn. The crew wasn't friendly and actually seemed to care less!!! I give this airline and flight a big fat 0!!!! read more

First and last time I will be flying Aer Lingus and if you care about getting your lugage in time, you too should skip this airline. Long wait times for phone calls (over 30 min wait time each call) it is now 28!hours after I landed and I still have nothing to wear... I flew with them to belgium to be with my mother while she is getting surgery and they can not deliver my baggage in a timely fashion. Terribly run airline. read more

One star is too many. Never ever fly this airline. Customer service and flight attendants cannot be bothered with you. It's as if customer service is trained not to help and each flight attendant thinks they are fabulous and cannot be bothered with you and your questions or requests.You will experience one of the worst airlines in the sky. I have been flying this for a year and a half (on a contract in Ireland), thinking perhaps it was the culture initially. It's not the culture. It's a combination of bad attitudes of workers and a poor work ethic. Today, I switch. If you are smart, and I know you are, never ever ever fly this pile of crap. read more

Leaving from the Czech Republic. One ticket counter, extremely rude service. Had to pay extra for a bag, totally fine it was heavy 100% justified. Another couple had heavy bags. We went paid got back in line. They told the couple behind us to cut in front it's fine. Not fine. Different rules for different people coming from different countries. The bias was absolutely disgusting. Had a long layover and our bags were not checked through to our final destination. That has never happened with any other international carrier. read more

Left from JFK to Dublin, Ireland. The self check in was not working so was forced to stand in line............a very long line. Took almost a hour to get to the front. Once there the lady was really nice and helpful. The plane was crazy packed. My bro and I traveled together but they did not seat us together. We were on opposite ends of the plane. They put me in the exit row, which was great as I am tall and the extra leg room was appreciated. The down part of that is the flight attendant was very rule oriented and when we took off and landed she insisted that EVERYTHIING, with the exception of what we wearing, be stowed in the overhead compartment. I had on a t-shirt and the plane was freezing. Mrs Rule book insisted I put the blanket they provided up in the overhead.......so I sat there shivering for over 20 minutes taking off and landing.......was ridiculous and I do believe Old Mrs Rulebook enjoyed seeing us freezing. Almost gave them 2 star because of the self check in machines not working, long waiting time and the old krouchty flight attendant but taking into account the tickets are cheap, the plane was clean and overall the staff were friendly, I am giving them a 3 star. read more

First and last Aer Lingus flight. 2 hours late because the stewardesses decided that a drink no passenger was too much to handle. Every single connecting passenger was screed and give an 8 Euro voucher for their troubles. Terrible service. Rude stewardesses the whole trip. Never again. read more

Terrible customer service & hidden fees Trying to save a buck? I'd recommend skipping Aer Lingus. They have tons of hidden fees, expensive meals (no food provided on 8+ hour flights), terrible customer service and small, uncomfortable seats. Worst of the worst, stay away. read more

No frills airline and fairly cheap if you consider that they take you direct flight to your destination. My preferred air coach when the need to get off the island strikes me. read more

Aer Lingus has some bad reviews, but we actually had a great experience with them! First off, the take off and landing was actually remarkably smooth for the way and way back (my friend actually asked if we were in the air yet when we initially took off). There food service was fine, they gave us one meal a couple hours into the flight, and one snack/juice before landing. And their little entertainment systems made the flight go by in no time. They actually delayed our take off by about an hour on the way in, but they made up time in the air so it didn't really matter. read more