We had a good flight from Mexico City to Guadalajara. Decided to go to the VIP lounge for dinner and a drink. Doors were at 10:35pm, flight 774 to Tijuana. We got to the gate at 10:47pm since e we're the last group, and Pedro Ricoy, closed the door to our faces. He was not helpful and literally told us "well, you missed the flight by a minute". He was very unprofessional and was not trying to help us. All he kept saying was "buy another flight". Aeromexico is a good airline, but with this, I am not flying with them again. It cost me $500 dollars extra just to stay the night and book a new flight. I hope they fire Pedro and hire people that actually know how to work customer service. read more

We purchased our ticket through Delta but flew on Aeromexico out of Guadalajara. The check-in process was easy, I didn't have any hidden charges, the leg room and seat width were adequate, and get this...they served food. I couldn't believe that last part and it's the main reason I'm writing this review. It's airline food and you shouldn't get your hopes up too high but it was nice to get a sandwich, a small dessert, and decent coffee without having to order it. It's been 20+ years since I've flown this airline but my recent experience was positive and I wouldn't have a problem flying this airline again. If you're planning on bringing a carry on, be prepared to have it weighed and if it's heavier than 10-11kg you're going to need to check it in. read more

The worst airline. Terrble flight attendents No leg room please choose another read more

It takes me 3 flights to get from point a to point b. And every time I've flown Aeromexico, I have been thoroughly impressed. (I've used them more than Alaska Airlines, and I have fam in AK!) The flight attendants are always wonderfully laid back and accepting. Once they close the doors, they let you move to different seats, sit closer or farther to your fam. There's only been one flight I didnt have the entire row to myself- major commercial airlines, that never happens. Plus, free booze, free inflight movies, free food. Can't go wrong with that! But when something does go wrong, in my experience, the employees are absolutely amazing, accomplishing remedies others can only dream of! It seems their baggage check process might be more secure than other airlines too, but I'll never know. I am strictly a carry on gal. read more

Rude rude rude. They made me loose my flight after I got there on time. Almost 2hrs waiting to check in only to get told sorry your flight is closed. No good customer service at all. They let 3 employees leave while there was a long ass line and left us with 2 employees checking in more then 100 people. After that a supervisor had the audacity to say why didn't a light bulb turn on for you. How am I suppose to see red flags if your own employees told me I am fine in line just wait After knowing where I was flying to. The light bulbs should have been turned on by them and helped me instead of leaving me for dead. Rude rude rude. Good customer service is dead here. I had to cough up $400 to fly back home to my babies never again Aeromexico Nunca en mi vida me sentido tan pero tan frustrado. Ah no me sentí así cuando llegué de los Estados Unidos ah este aeropuerto de Guadalajara Más de una hora para salir porque los empleados que tienen no sirven para nada. Son rudos fríos y no les importa nada. Malos para dar información. No me entiendo como no tiene "good customer service". Más de hora y media esperando para entregar mi maleta y check in. Si ven que ahí cola larga no se porque dejan a sus cajeras de ticket ir se. Se fueron 3 y se quedaron 2 cajeros para ayudar a la multitud de personas. En sima de eso 2 de las empleadas de Aeromexico se las pasaron preguntando a las personas dónde van. Les dije voy para San Francisco y ellas mismas me dicen " estas bien aquí" obviamente no estaba bien ahí como las empleadas de Aeromexico me decían. Si un empleado me dice "estas bien ahi" pues les creo porque ellas trabajan por Aeromexico y saben más que yo sobre esto. Lo que me dio más cólera y me malogró mi vida fue cuando unas de las "supervisoras" tuvo el descaro de decir me "por qué no se te prendió el foco" perdón pero eso no se le dice a un cliente que pago por su boleto como todo el mundo. Como vuelvo a decir si un empleado de Aeromexico me pregunta "para donde viajas" y yo les contesto "San Francisco" y me dicen que aquí estas bien pues no entiendo porque se me tiene que prender un foco como la empleada de Aeromexico me dijo. Al final del día no me quisieron ayudar al contrario se lavaron las manos y me mandaron a la M. Aeromexico me decepciono al extremo! Primera y última ves que viajo con ellos. Perdí mi vuelo por culpa de empleados que no tiene buen servicio al cliente. Si las empleadas de Aeromexico me preguntaron más de 2 veces para donde viajas creo que el foco se les hubiera prendido ah ellas. Mal mal mal. read more

I don't even want to give 1 star, I would not recommend. I had a flight to California from Guadalajara and Aeromexico would not accept my antigen test (which was negative) and completed the day before. There was an Aeromexico employee that greeted me when I got off of my connecting flight, looked at the papers and said everything looked good and directed me to my departure gate. Showing up an hour early for boarding they said "you cannot travel" when I turned in my test results (again negative). There after they ignored me while boarding the entire plane. Keep in mind they were allowing people on who were coughing continuously. As a Caucasian gay male I have never felt this discriminated against ever. They threw my results on the floor which had personal information on it. They pulled the rope closed in front of me and opening a different line to allow other passengers on. They said I would need to go across the street and get a new Covid test which I had to pay for. Meanwhile they had all of my immigration paperwork I had to ask for it back multiple times. After looking at the results for the test they charged me for it was the exact same antigen test I tried to turn in at the gate. They then told me they couldn't get me to my destination and it took another hour just to get my immigration papers that are required at the gate. Unfortunately I am spending the night at the Burger King because I couldn't even get through the check point. read more

DO NOT FLY THIS AIRLINE. WORST EVER! Upon check in they changed my son's last name and made me buy another ticket. I explained to them thERE Was no way I made the mistake and that their internet server stopped serval times on Me. They did not care. Then they charged me extra for my child's car seat because I used it all the way up to the entrance. On my son's return fight they made me purchase another ticket (3 tickets did the same 13 year old). They'll do anything to make an extra buck. They're crooks and represent Mexico for what it is. This Airline is the worst and I will never use them. Please don't use them ever! read more

Aeromexico crew for the flight 785 were horrible! They are extremely rude to everyone. The flight attendant Tania removed one gentleman's hat from his head without explaining him why. She also hit me twice on the head while walking the aisle. Use another airline! read more

This is the worst airline I haven't seen ever, the flight was delayed from half our to six hours, for none reason, I been trying to get something from Guadalajara to Mexico City unfortunately they keep extended my flight!! I'm tired of the service, even the supervision:BEATRIZ DIAS, I thought she's gonna helped me she was lies, I wished I can give zero star. read more

This is THE worst airline!! Bar none!! I have flown with them before and had a bad experience and they did not disappoint this time either. First, my seat assignment disappeared and, in order to get an aisle seat, I had to pay for it. ( I had that experience in the past) Then, I waited in line for 2 HOURS in Guadalajara to check my bag as they funneled others through faster. AND NO APOLOGY! Outrageous. 3rd world airline read more

This airline is the worst!! They assign your seats and at the end they change them giving you whatever they want. Always late and not very professional very rude. They don't care about the passengers. I don't recommend it read more

Wow...where to start. Poor customer service, long lines, delayed flights, lack of communication, there numbering system makes absolutely no sense. Seriously, spend the extra money and fly Alaska, American, or Delta. This was awful!! Never again. Thought I would try them because they code share with Alaska; but, not worth it. read more

I had to give 1 star but in reality a -0 is more like it. I'm not a newbie with traveling to Mexico and I have always flown with Alaska Airlines with no issues. I booked with Aeromexico only because they had the earliest flight from Guadalajara to LAX. Horrible, horrible experience with this airline! Apparently, they are notorious for flight delays out of Guadalajara so don't fly out from there! Customer Service is Horrible too!! read more

Terrible flight. They denied us from getting on our flight and kept all $1,200 of our money. Thieves! Shame on you Delta for partnering with an airline with such Crooked customer Service. We checked in 3 hours early but they came up with some bogus reason to force us to miss our flight and give our seats to someone else read more

Beware !!! when buying a ticket on line Aeroméxico charges you automatically - without your knowledge - for a package kit! Although there is NO place for you to select that option. I noticed it because after filling in my credit card info I noticed the total price was higher. YOU CANNOT CHANGE THIS - IT IS ADDED AUTOMATICALLY. At he call center i was told the ONLY WAY one can "errase" the charge is by calling them and select paying "cash" - after that call center ear ease the charges and you verbally provide your credit info. I DONT THINK THIS IS LEGAL. my flight was round trip Guadalajara - Mexico City. read more

WORST AIRLINE EVER!!!!! DONT FLY WITH KIDS WITH THEM!!!!! My experience with this air line was horrible and insane with two toddlers under 2. I was flying back from guadalajara to tijuana a couple weeks ago with my two children long story short. I was specific when i was checking in to have my seats close my one each other. Which they tried and unfortunately they gave seats 4c and 4d. Explain to me how is a 2 year old going to fly on his own on the opposite side for a couple hours!!!! I ask the air flight people if they could accomadete my seats with some one else because of my situation & they agreed to it, so they moved me to an other seats since they where next to each other, Once i get there it was the same bs!! I ended up carrying my two year on in one side & one year old on the other in one seat!!!! SO i been fighting with the air line because what they did was there mistake!!! They reply back to my email after saying they are sorry and that I can only get 54 dollars back!! When i had paid the double for his ticket!!!! & not including the luggage charge because it a new policy so what?? luggage not inclueded only carryons?? This Airline is the worse!!!!!! read more

This airline put me in a medical life threatening situation they were so close to letting me die worst airline service ever I'm never taking this airline again my doctors say it's a miracle that I'm alive #aeromexico read more

If I could give zero stars I would. This is ridiculous!! Pay attention to the fine print!! We missed a midnight flight and had to pay for new tickets. On our return flight home no one told us we had to register for our flight home. No messages, no emails, nothing!! For a flight that was originally $400 each, we ended paying additional $500 for each ticket! Aeromexico has bad service, clearly didn't care that they did a horrible job of informing the customer of what to do with missed flights!! They only care about $$$$. Next time with Volaris or any other airline. read more

Worst airline ever!! Very rude and unprofessional employees. Never again am I flying with this airline. Poor customer service & very discriminatory. As soon as I was checking in attendant Gabriela Adriana Contreras was very rude. She wanted me to pay an extra $1,800 pesos for supposedly being 1 kg over weight when my luggage was 24 kg. Everyone else's luggage was 25kg. I asked about 10 other passengers from my same flight & they were all aloud 25kg with no problem. Which was very discriminatory! Employee Gabriela Adriana Contreras was checking boarding pass when we were about to board and was very rude again. Yelling at me for no reason and in front of all the other passengers. This airline needs to get rid of all their rude and unprofessional employees! When I tried calling the airline to tell them about my horrible experience they informed me they don't have a line for complaints. Ridiculous!!! This is exactly why attendants do whatever they feel like doing to customers! This airline has no control over what's going on with customers and their employees, which clearly shows they don't care about their customers! Don't waste your money with this airline!! read more

This place is complete TRASH. I was leaving my trip from Mexico back to Los Angeles. My flight was at 9:30 am and I arrived at 7 am. The whole reason why I booked this flight was because it said it was delta but little did I know delta and Aeromexico are a merged company, so it was not delta flying us it was AEROMEXICO, complete SCAM. There was a "small" delay of 2 hours, well that "small" delay turning into 13 HOURS. The whole time they kept lying to us telling us that the plane was on its way but it was complete BS they didn't have enough planes to even board all the people they took money from. At one point they even said it was the "weather" that was delaying the whole thing but it was 82 degrees outside, so what "bad weather"!? They should've just been honest from the biggining and said that they didn't have a plane to board all of us rather than having us waiting around like idiots for 13 HOURS. After they finally canceled our flight they gave us a refund for our tickets and but would not give us a hotel, after we argued with the lady and demanded a hotel for THIER MISTAKE they only offered me one room. I was a party of 3, myself and my two uncles, how the hell am I suppose to share a room with my uncles? This was completely insane of them. I asked to speak with a supervisor and his name was Cesar A. He was completely rude and acted like a smart ass the whole time and was helpless. I am so disappointed and feel so disrespected by this airline I will NEVER step foot in this airline again, nor do I recommend anyone to. No one should have to go through what I went through today. To Aeromexico; if you cannot provide a service you charge for, can't provide customer service, nor can you communicate with which planes are flying in. YOU SHOULD NOT BE IN BUSINESS read more