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    AES Fitness NY

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Peloton

    Peloton

    2.7
    (22 reviews)
    2.7 mi

    Since my friend Xavier reviewed Peloton, I thought it was time for me to do so as well! I love my…read morePeloton, which is odd, since I loathe exercise in all its tourtureish forms. But in Peloton, I have found something that works for me: 1) The privacy of my own home keeps me from feeling embarrassed about my fitness level or ability to keep up. 2) The convenience of the bike being in my own home eliminates my favorite, lifelong excuse for not working out, the convenience factor. 3) The leaderboard gives me an element of competition without the judgy onlookers I always felt I was subject to (real or perceived) at cycle gyms or spin classes. 4) Once I'm on the bike, I have no intention of not finishing, and while I'm there, I might as well add 10 minute arms class and a good stretch. 5) Instructors like Tunde really make the bike for me. I literally miss her voice in my head if I go to long between rides. I need her encouraging "C'mons" to keep me going. I'm taking off one star for something that makes me insane about Peloton. The freaking branding could not be worse. Do you know who Peloton appeals to the very most? The XL crew. The crew that has never felt comfortable going to the gym or changing in a locker room. But will you ever see a single person who is bigger than an XS in their advertisements? Never. They've gotten so much shit for their goofy ass ads set in glass box houses overlooking rainforests and high rise apartments with the Peloton looking out over sweeping views of the city. The pandemic would have been the perfect time to showcase all the lo-fi, no-frills, no nonsense people and places of Peloton. But instead, we just keep getting the glistening fitness models who have never gone a day without their green juice. Why not show the world that Peloton is for everyone? They'd probably change a lot more lives.

    I expected significantly better service from Peloton. My Tread screen stopped working, and over the…read morecourse of trying to resolve the issue, I contacted Peloton approximately 8-10 times. Unfortunately, the third-party company Peloton uses for service was one of the worst experiences I've ever had, both based on my experience and the reviews I later read online. It's honestly shocking that Peloton partners with a company like this. The first appointment was scheduled, and I took a day off work expecting the issue to be resolved. The technician never showed up -- no call, text, or email. I had to call Peloton myself only to be told the technician had called out sick. I rescheduled for the following week and took another day off work. The second appointment resulted in another no-show. Again, no communication whatsoever. After contacting Peloton yet again, I was informed the technician could not make it due to traffic. By the third appointment, my frustration was already through the roof. The technician finally arrived, but showed up wearing sweats and slippers, which was extremely unprofessional and not at all what I would expect representing a premium brand like Peloton. I had clearly requested during all three appointments that the technician call 30 minutes before arrival. Instead, I received no notice until he was already outside my home. Because of the repeated delays and time off work, I had no choice but to work from home that day and was in the middle of a meeting when he repeatedly called me back-to-back until I answered. I could see him outside through my cameras, but I was expecting the agreed-upon 30-minute notice. He ultimately waited only about five minutes. When I addressed the lack of communication, the technician attempted to blame his assistant for not calling me. I explained that ensuring proper communication with customers is ultimately the technician's responsibility. At that point, he diagnosed the issue and informed me a replacement part would need to be ordered, requiring yet another appointment. To make matters worse, when I contacted Peloton to order the part, I was initially told I would need to pay approximately $120 out of pocket despite the repeated scheduling failures and poor service experience. During that call, the representative actually hung up on me. I had to call back again, and while the final representative was at least more helpful, I still ended up paying for the part simply to move the process forward. Once the part arrived, I refused to have the outsourced service company return to my home. Thankfully, my husband was able to replace the part himself and get the machine working properly. Overall, this was an incredibly disappointing experience from a company that markets itself as premium. Between the repeated no-shows, lack of communication, unprofessional service, and poor customer support, Peloton completely failed to deliver acceptable customer service. Based on this experience, I would not recommend Peloton to others.

    Photos
    Taken 06/13/23
    Taken 06/13/23
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    Taken 06/13/23
    Pilates Designs

    Pilates Designs

    5.0
    (4 reviews)
    1.5 mi

    I purchased authentic Classical Pilates apparatus for my studio from Pilates Designs by Basil. All…read morethe pieces are so gorgeous with such attention to detail. Everything is beautifully made I just love it! Customer service is fabulous as well, they packed everything with such care that it made it all the way from New York to the Yukon in Northern Canada with no problems. I highly recommend them!

    I can't say enough good things about Pilates Designs By Basil and the people who work there…read more First let me start with the obvious: There is no better quality of pilates equipment out there. Nothing will last longer, look more beautiful or be as secure. You will never have to worry about the safety or quality of your equipment if you own Basil apparatus. Second, in case I need to school you, Basil is a legend. He worked at Gratz for years before starting his own company and has seen hundreds of pilates instructors in his time. He knows what we need. He knows what will last. He knows the history, the future, and most importantly, how to give you what you need today. Every piece is made by hand in Long Island City, NY- and you can tell. My entire studio is outfitted in Basil's equipment, and even people who know nothing about pilates will walk in and immediately mention how beautiful the craftsmanship of the apparatus is. Which brings me to the other half of the team, Panos and Sylvia Adamopoulos. The two owned Universal Designs, Inc, a high end custom furniture design and manufacturing company, before teaming up with Basil. When I was looking to outfit my studio, I wanted to be hands on with every aspect of the process. It was the most expensive aspect of starting my studio and I wanted to be sure I was making the right decisions. Basil, Sylvia, and Panos warmly invited me to the factory where I got to see every step of the manufacturing process. (For all you pilates classicists, let me remind you that Gratz will NEVER let you step foot in their factory today, let alone hold your hand through your decision making process) On my trip to the factory, I met the hard working people who make these beautiful machines and got to watch them in action! I was able to customize plenty of aspects of the apparatus as Basil himself explained to me why I may want one option but not another. I had already been teaching pilates for 8 years before this experience and let me tell you- I've never learned so much in one day than I did the day I visited. After my visit, I was in close contact with Sylvia throughout the purchasing process. I must have asked her for a dozen quotes for all sorts of scenarios! She patiently and clearly walked me through every combination until I made my choices. And when the guys delivered my equipment, they put everything together in minutes and did not leave until they knew I was satisfied. Here I am, three years later, and my apparatus is still beautiful. Everything is exactly as it was the day I opened. And anytime I have thought something was wrong, I have spoken to Basil himself to fix it. Once he even came to my studio to show me how easy the problem was to solve :) . I would never ask him to come out to me again, but this is what I mean when I say these are the most caring, quality assuring manufacturers in the industry.

    Photos
    Archival, Metal, Z, Leather, and Stained Handles
    Archival, Metal, Z, Leather, and Stained Handles
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    Reformer Cadillac Combo
    Hudson Park Ny

    Hudson Park Ny

    3.0
    (3 reviews)
    3.9 mi

    There is nothing luxurious about this building. Besides the heat always always broken and the gym…read moreis a joke. I was treated was very poorly by one of the doorman Antoino - a few times I asked for my packages he got an attitude with me. Then I was harassed at the gym by him saying my guest couldn't be there besides a sign being there saying guests are allowed accompanied by tenant. He made up a story about management not wanting them there besides the signs clearly saying otherwise He constantly asked my guests which were minorities where they going except he never did this with my roommates who were not a minority. All the other doormen were pleasant except for him. The last draw was when I was moving out Antoino refused to allow my movers enter the building despite me sending all the necessary paperwork ahead of my move. He harassed me the entire time and despite me paying for movers sending the coi, I had to move the things on my own as he yelled at me and my movers. He was extremely unprofessional and discriminating against me. I would advise against moving here if you are a minority Antoino will make you feel harassed

    Having lived there both before and after the review was posted, it's pretty funny how much it…read morechanged. In regards ot the gym, the weights and treadmills were upgraded and old equipment discarded. They also threw out the CRT TVs so now there aren't TV's haha. I think the bigger complaint is over COVID-19, many young professionals and older folks were replaced by college students, which has created a completely different feeling to the building as hallways and common areas become social scenes. The reason for the five star review is it's still a great location and building, and the staff that works there is exceptionally hardworking and honest. The majority of landlords and buildings are not known for their honesty with anything related to money, but these guys are completely trustworthy.

    AES Fitness NY - fitnessequipment - Updated July 2026

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