The front desk gentleman was very friendly, courteous and upfront about their long wait time…read more 11:00AM on a Thursday and a 2 HOUR WAIT for a NURSE. They did NOT require patients too put on a new mask... and one was chronically coughing. Yet, the nurse took my information from a separate room on her phone due to Covid protocols. Nobody seemed to write anything I said down. This resulted in me repeating a month-long history of medical visits, for various symptoms, all the medications that resulted from them and all my current symptoms... Half a dozen times! When I did finally meet with the doctor, she was an excellent listener, very empathetic and supportive. I might recommend her...but all she prescribed me was an antihistamine nasal spray. My symptoms are severe, and definitely need further treatment, but she simply did NOT know what to do for me. She said she wanted to prescribe me antibiotics, but she feared the side effects would make my current symptoms even worse. WORST PART: I showed the doctor two red bite marks, on my right forearm, and assured her I had a picture of the bites, when they first happened, and they were red circles. I requested a basic LYME DISEASE blood test. She REFUSED detest me, for Lyme disease and tick borne illness, because she said, "your symptoms don't relate to that." My symptoms are classic for Lyme disease: headache; diarrhea; nausea; fatigue; etc. this type of medical ignorance is extremely dangerous. If ANY of the 300+ kinds of tickborne illness, of which we only test for one kind of Lyme Disease, is not diagnosed and treated early, it can become chronic for LIFE. THE DEAL: In future, I would reserve using this walk-in clinic for absolute emergencies only... and only those that don't merit going to the ER!

All staff were so kind and helpful and quickly helped me as soon as I walked in due to a quick…read moreemergency allergic reaction. There are not many urgent cares in town near the Seaport area so I came here and thankful they were open til 8:30am. Thank you!

Over an hour wait but worth it when we saw the very professional and attentive RN and then doctor…read more Great care. Thank you!

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

If I could give zero stars to MinuteClinic I would. I took my toddler to the MinuteClinic because…read morehe had recent onset flu-like symptoms and I didn't want to wait at a real urgent care or ED. The NP at the MinuteClinic told me my kid didn't need a flu test, but after my insistence (I am a physician myself and was sure he had the flu), the NP finally gave in. The flu test was indeed positive for the influenza B strain and it was early enough in my son's course for him to benefit from Tamiflu. They took my insurance and had me pay my copay. Everything seemed okay, right? 3 weeks later I get a bill of $170 despite my insurance, including an incorrect double charge for the rapid flu test. I figure, not a problem, I will call billing and get this straightened out. Here is where MinuteClinic needs to be investigated by the media and legislators, because it is impossible to reach a human being on their only customer service line at 1-866-389-2727. I waited 2 hours, only to be hung up. The next day, I call again, and immediately the transfer to billing goes straight to voicemail (!). I leave a message and was never called back. I try again the next week and the same thing happens. I can't for the life of me reach a human being despite asking for billing, customer service, supervisor, etc etc. Worst still is two months later, I get a third-party collections notice for this bill. It too has the same number for me to call to resolve the bill 1-866-389-2727. I still can't reach a human being to this day. I can only gather that this is done intentionally so that when patients receive a collections bill and cannot reach any human to resolve legitimate issues with the bill, we then are forced to pay the bill in full so as not to hurt our credit scores. Even trying to pay the bill took 1 hour of waiting on the phone. This is a disgrace and should be illegal. Never again will I go to or recommend any of my patients to go to MinuteClinic for the convenience. You will pay for it later in the sheer frustration of being unable to resolve a legitimate billing issue with a real human being and taken to collections anyway.

I had to have some stitches removed and the NP was very kind and gentle through the process. My leg…read morewas still healing so the tissue was pretty gnarly looking and still swollen. NP did their best to dig out stitches without causing pain (NP didn't mind gnarly look either), and MinuteClinic took my insurance without issue. 10/10 would recommend for simple stuff.

However tempting it is to go to the local CVS store for routine immunizations for travel out of the…read morecountry, don't go there. The Immunization clinic at Mass General specializes. Travelers' immunization is their specialty.  They have the all information about what diseases are prevalent in whatever place travelers may visit and what is recommended. Minute Clinic at CVS wings it. The pracitioner looked it up on web while I waited and she still got it wrong. I got two vaccines that I had already recently at CVS instead of what I needed. I did get a prescription for malaria prevention. I also got a $350 bill as the pracitioner assumed that my insurance would not pay for the service. Never again.

Last resort outfit. Went there for a high blood pressure screening. Gave them my insurance info…read more Their nurse checked on her computer & told me I was covered and did not advise the cost ( a requirement of the new Massachusetts Patients First Act of 1-1-25}. About 2 months later, I received a bill in the amount of $219.46 via email (with no invoice no. or explanation), indicating that that my insurers denied the claim. I looked up the cost for blood pressure monitoring on the Minute Clinic website's posted pricing schedule, & it said 99-139 dollars. When I called to complain, I spoke to customer service twice and a billing dept. person. Neither could explain what I was being charged for or why at that billed price. It sounded like they were trying to scam my insurers with a higher price than advertised, & then billing me this when the claim was denied. Be very wary of this outfit. After calling them 3 times & my insurer once, there's still no explanation or resolution. If they told me the actual or estimated cost as required by Ma statute, I would have gone elsewhere.

Terrible experience with the front desk staff. The receptionist, Chris, was completely…read moreunprofessional, dismissive, and lacked even the most basic customer service skills.When I arrived, Chris was chatting with a coworker and actively ignored me for several minutes before rolling his eyes when I tried to check in. He spoke to me with a massive attitude, loudly questioned my insurance out in the open (violating my privacy), and refused to help me resolve a scheduling mix-up caused by the office itself.No one who is already sick or stressed should have to deal with this kind of arrogance and hostility. Management needs to seriously evaluate how the front desk treats patients. I will not be returning to this practice.

This urgent care office has set the standard of a great experience. The check-in process was easy,…read morejust provide your health insurance card and ID. The waiting area has comfortable chairs with snacks, coffee and water. The nurse and doctor did a great job cleaning my cut and made sure I was comfortable before getting stitches. Before leaving, they gave me a bag with extra bandages and supplies.

Put my name on the waitlist for 9:10 am. Showed up at 9:10 to check in. Only had to wait a few…read moreminutes before I was seen. Everyone I interacted with was very nice and helpful. From the front desk to the woman getting my blood pressure to the PA. I finished/was checking out by 9:46am.

Bad experience, don't waste your time. Staff are rude and it will take forever to be seen.read more

Alyssa at the front desk made check-in easy and got me into X-Ray even though it was past working…read morehours. Awesome to get a smiling face as soon as you walk in. Dr. Shorr was very pleasant and understanding. She was quick to help me with my diagnostics. Once I got in X-Ray, April took care of me and did a quick job. Thanks to her for squeezing me in!! Five stars.

Terrible experience! I gave up and left after waiting 2 hours for an urgent problem at 9 months…read morepregnant! Everyone else in waiting room was seen before me, including multiple people who came after. When I voiced I needed to leave because of the wait- the nurse could have cared less. If you actually need 'urgent' care, go somewhere else.

Just visited after construction was done and went through a demonstration of the process. Very…read morefriendly and professional group. Fast and efficient for sure, and a hip looking space.