I was out of town when my cat was brought in for Diabetic ketoacidosis. My parents took them in to…read morestart the treatment and the nurse Lisa was sooooo helpful and kind with the whole process. I drove straight from the airport as soon as I got home and I was told by Lisa that I could come in anytime to see my cat to boost his spirits. I was waiting in a room for over an hour and was told I couldn't see my cat until a doctor came in and spoke with me, despite what Lisa had said in the past. Another nurse kept coming in and out just trying to talk money and financial plans and credit cards I could open up to help pay for the treatment. She was extremely insensitive to the fact that I just wanted to see my sick cat. I finally got to see him and discussed with Dr. Long that she hopes to see improvements the next day. The next day comes and Dr. Long goes on a spiel on how she thinks he's improved and is walking around in his cage and drinking water. I was so excited and ready to pay for another treatment right there. Luckily, My mom told me to see him before I pay for anything else. When they took me back to see him, he could barely open his eyes and hold his head up or even stand. I really would've appreciated HONESTY from the staff on his stability and chances of actually getting better. Again, THE NURSE LISA, was very kind, let me have time with my cat in a private room and was very honest with us about his recovery. Overall just wish there was more compassion and transparency with the whole process. It was really disappointing having my hopes up that my cat was getting better but In reality he looked worse than when he came in. And I did not appreciate the money hungry nurse trying to get more money out of me when I hadn't even seen my cat since he's been sick.

I just got the word that my beloved Afghan was hit by a car through email. I called and the…read morereceptionist immediately tried to sell me a burial package. I explained that he slipped out of the gated dog park and disappeared. Therefore, I spent the entire day placing paid ads across social media. There was no empathy for my feelings as an owner just the sales pitch. When I explained that I needed time to organize and decide , she angrily hung up the phone in my face.

Wait time is 3 hours or more. Very slow with no motivation. Place is as cold as Alaska waiting to…read morebe seen.

4 hour wait to see vet. Cost was high. building was clean and cold. They will take emergency for…read moreanimals ranked by them if your pet is not considered an emergency.

I had to take my older cat in due to vomiting and general unwell, my usual vet is closed on the…read moreweekend and my cat seemed like she needed urgent care. Although I was here for several hours 12:30-6am, my cat was cared for and gently handled the whole time. They were relatively quick with the tests they ran, and everyone was knowledgable and extremely kind. They do xrays on site and are able to triage several pets at one time. There are at least 3 doctors I saw, and so many vet techs who seem to love what they do. I really appreciate all that was done for my cat. I attached my bill as well to my review. Although kind of expensive, it is worth it to have my cat be alive and well. They did give me a discount, again, they were very kind. Base visit is $180 and anything additional will be added in a quote they will show you before more care is applied to your pet. They see cats and dogs, as well as other animals and exotic animals such as birds/rabbits/bearded dragons/etc. I would definitely come back here if my cats were in distress.

​I cannot express enough gratitude to the team at VEG Winter Park. I only wish I had found them…read moreearlier that day, before having surgery performed by another vet clinic--Genie would most likely still be here. ​When I rushed my 65-pound German Shepherd in for an emergency, a staff member sprinted out without hesitation to carry her inside. Over a dozen team members immediately assembled like a trauma center, working tirelessly to try and bring her back. ​Although we couldn't save her, their incredible speed, devotion, and genuine compassion gave Genie every possible chance. They treated both of us with so much care during the hardest moment, and I will never forget what they did for us. We need more emergency centers like this--if you ever face a critical situation with your pet, please bring them here and support this extraordinary team with your business and appreciation. Highly recommend.

The most caring group of professionals and doctors i have ever had the pleasure of encountering…read more Kindness is effortless to these people.

The staff and the doctor at the hospital were incredibly compassionate and helpful during a most…read moredistressful and heart-wrenching time. Everyone at the hospital was caring and understanding. We are happy to know that our dog received the best treatment possible! Peyton Q.

I see a lot of bad reviews , which in turn gives this emergency animal…read moreHospital only 2 stars total. There are some 5 stars. And I agree with both. But would surely give at least 4 stars all day. Dr Kusinski found an issue that my vet never bothered to look I to into ! She's thorough! She's very smart and may come off as a little uncaring. But surely is not. The staff surely could be a little better trying to explain fees and not make you feel like you are being dismissed. Overall. My fur baby is feeling better because of them !

Worst place ever, my pup had broken toenail that was causing her to limp. After "estimates" of…read moreover $417 for all sorts of stuff I kept declining they were trying to hold the dog hostage until paid. Big burly guy threatening as well and even admitted they were holding dog hostage. The fee for walking in door is $105 which covers nothing. After I paid that and the $35 for cutting her toenail I finally got my dog back. Never go there!

I came here around 9:00 p.m. because our regular vet was closed. My dog was having symptoms that…read moreneeded immediate attention and they were able to get us in. As soon as we walked in they took him back and we were in a room within the first 5 minutes. Overall, we ended up spending about two and a half hours here. The front desk staff was friendly and so was the vet. The technician was kind of cold but it was late at night so maybe that attributed to it. Also there was a dead cockroach in the bathroom and a lot of dust and pet hair in the exam room. My youngest ended up needing to take allergy medicine when we got home because of all of the dander. That's why I took one star off. I do like that they have a treat area for people who are waiting for their pet.

My endless search for the best veterinary came to an end when I stumbled across OVCE. I didn't get…read more1 doctor, or 2 doctors, I got 3 amazing doctors who all cared for my little guy as if he was their own. Dr. Smith and Dr. Jones carefully studied my panther chameleons issues and made adjustments overtime. They used their own personal connections to ensure I got the best quality and care one could receive. My little man is still around thanks to their time, efforts, and dedication! Thank you Oviedo Veterinary Care and Emergency

I've sat on doing this review for a month but I will share my experience. I think having a true…read moreemergency vet is extremely important and I commend all the staff for this difficult job. My experience - extremely long wait. The pricing is insane but they are your babies so you basically just take a deep breath and sign away. My animal wound up needing emergency surgery after sitting there for about 6 hours. I was told the estimated price and the deposit needed. I did ask if they had a payment plan which the tech said "no it must be paid up front" which later one I realized that you can do care credit so I didn't appreciate that that wasn't recommended as an option for me. So I gave them $5,500 as a deposit and was ready to visit with my baby before leaving. As I was visiting they approached me and told me they didn't have what they needed for my cats surgery so basically I had to bring her up to UF animal hospital 2 hours away. They did refund about $3,900 back onto my credit card for the surgery deposit. I started my journey with my cat at 10am and didn't get to the UF hospital until 6:30pm. It was an extremely long day I'm proud of my girl for getting through it. All in all I would obviously go back to this hospital for an emergency just know the wait will be long, the price will be high, AND you can definitely apply for care credit and use it the same day. I was immediately approved at the other hospital and used it that night to pay for the surgery.

The wait was FOREVER but when we finally spoke to a vet she was kind, caring and offered us a lot…read moreof support. We arrived at 7:45pm on a Tuesday night and didn't leave til well after 11:15. The only thing that really irked me was they told us we were "next" at 9:45 and we still weren't seen for close to another hour. I get how triage works, so we were patient. This place is definitely an ER for life or death type emergencies, at least 1 animal was put down while we were there tonight. I really don't think a lot of their negative reviews are fair.

Where do I begin with this incredible group? On Saturday, my shepherd mix suddenly was unable to…read moreget up or walk. I figured maybe she had a slipped disc or a pinched nerve, but I brought her in anyway. They rushed her back for evaluation and it turns out she had a mass on her spleen that burst, which, in turn, caused her spleen to rupture. She was hemorrhaging and the situation was pretty critical. The way that this team of professionals sprang to action, walked us through everything that was happening while stabilizing her, and rushed her to surgery and managed this complex case afterward was nothing short of heroic. Beyond that, the tools they have rival human grade trauma centers. The staff went above and beyond in every respect. If your pet is ever experiencing a medical emergency, you're in great hands here. 15/10, thank you!!!!

Client accommodations. The seats are horrendous. In the general waiting area there is not even any…read morecushions in the seats. Get into a treatment room and they have about 1 inch of padding and nothing for your back! The service has been poor at best. Initially it going to be a couple minutes before they could take an x-ray. 2 hours later they said it would be about 30 more minutes. 2 after that they said they are just getting started. When we first arrived we were told it would take about 30 minutes and asked if we wanted to wait or come back. With it being just 30 minutes we decided to wait. Over 6 hours later we are still waiting. Subpar service would be an overstatement!