I absolutely must update my VCA rating. After my previous 3 star rating, I was contacted by Ashley…read moreT, the business owner. We talked for quite some time and she patiently listened to everything I had to say. She told me that the experience about which I wrote is definitely and emphatically not in agreement with their mission to be a source of aid to their clients and their fur babies (not her exact words, but my interpretation of what she said). So today I took my dog Ruby in for her annual checkup and could not have been happier with how I and my dog were treated. It was just like it had been for all those years before! From the wonderful young lady at the reception desk, Lani, to Bobby the vet tech, to Dr. Espinola...they once again made me feel valued and appreciated. Thank you so much!

Our puppies have been going to this clinic since they were 2 months old. We always get greeted and…read moreseen promptly. The office and waiting room is always clean. Literally everytime we're there they're mopping. They're very sweet and patient with our puppies (now 8months old) Athena & Dante's veterinarian is so knowledgeable and makes us feel comfortable with their care. We are on the puppy plan and for us it's been well worth it.

A couple of years ago I was so grateful for Dr. Lisa Hahn, who is a veterinarian who provides house…read morecall services for pets through her practice Housecall Practice for Pets, Inc. She was incredibly knowledgeable and thorough during my dog's exam, patiently explaining everything and making sure I understood the best treatment options. She was so friendly and genuinely caring. My dog, who is usually anxious at the vet, seemed completely at ease thanks to her gentle handling. It's clear she truly cared about my dog's well-being and provided honest, excellent care.

This review has two purposes. The first is to express our sincere gratitude to Dr. Hahn for…read moreassisting us yesterday on very short notice when one of our babies had reached the end of the line and needed to be euthanized, and then for the understanding and comfort she displayed throughout the procedure. The second reason is to advise anyone who has experienced the stress and anxiety of having to pack up and take their sick end-of-life pet to a vet's office for the procedure, we learned yesterday there is a much better way. Having done the out-of-home clinic thing far too many times over the years, we decided to give the in-home thing a try and are so glad we did. So much less stressful and humane for everyone - animal and human alike. Thanks again to Dr. Hahn for quickly responding to us in our time of need.

Horrible vet my kitten was poisoned needed charcoal but the vet had me get $350 of blood work only…read moreto put him down and didn't have the decency to come out and tell sent technician. She is not for the animals just the money

I have been using this clinic for at least a dozen years, probably longer. I trust them to take…read morecare of my pets. I have rescue dogs and rescue cats. They deal with both without any issue at all. The staff is kind and competent.

My cat had an emergency right before new years and we took him to Healthy Pets. They took great…read morecare of him. The doctor and his team were so understanding and walked us through the issue my cat had. They were honest and gave us the options we had. He ended up needing surgery and leading up to that he visited the vet 3 times to ensure his bladder wasn't enlarged or blocked and didn't charged for those visits. Everyone was so friendly and kept us informed every step of the way. After surgery, my cat is back to normal and living his best life. I highly recommend this urgent care if your pet has an emergency. I believe they also do checkups so is not only emergencies. Just keep in mind they are not open 24/7.

I have been to Healthy Pets Urgent care twice this month and I have to say that I was very…read moresatisfied with the service provided. My dog was bit a couple of weeks ago by another dog and he was seen immediately, treated and sent home with pain medication and antibiotics. He unfortunately ended up developing an abscess and I had to take him back to be seen by the vet. The level of compassion and care the vet and his staff have is very commendable. My dog was treated with dignity and they were so respectful and patient with all my questions and concerns. I highly recommend this place if your fur baby get sick or in case of an emergency.

Loved the doctors and the facility. They were very patient and kind to my cat, despite my cat being…read moresuper jumpy.

Dr. Freyman is a one man , no thrills, no nonsense vet…read more If you want new, clean, modern, the latest gadgets, you will be disappointed here, not even a regular pet scale or chip reader in the office. To be honest, I wasn't sure what to expect waiting at the clinic looking around to be seen. Everything was old, dirty, dingy, lack of decor... but the care and expertise of the Dr. over weighed the old school office and aesthetics. His office is very old and could use a good clean up and some paint for sure from somebody, (just stating the obvious), and were my only concerns walking in. Dr. Freyman and his receptionist seemed to really care and take the time to know you and your pet, which most important to me in the end. My cat had an infection that wouldn't go away on his back, and we finally took him to a vet to see why not going away after months of home healing. He took an x-ray to make sure it wasn't something imbedded or more serious going on. He gave the right antibiotics to treat this fast, and if any issues to call back. His rates seemed a bit high (I had a bit of sticker shock) BUT Dr. Freyman took the time needed to answer all my questions, and we got to stay in the room for treatment, and was seen quickly. There was no itemized bill for my records, just his figures in his head. Normally that is given at check out, but they do not do that here. All in all, if you can accept an old school, no nonsense vet, the billing procedures, he's the man. He was genuinely interested in the health of my cat and will make him my permanent vet, but now knowing will request the itemized bill at the end of the visit when paying. I am hoping Dr. Freyman will read this and take the constructive criticism to heart... hire a cleaner and handyman and get the place up to par with the rest out there, and his practice would be golden.

We had to euthanize our sweet 17 year old doxie and my husband took her to Dr. Cohen's clinic. He…read morewas so caring and compassionate. A week later we received a card from him. I would recommend Cohen Veterinary Center to everyone. He is truly a veterinarian who loves animals.

When we needed Dr. Cohen in 2024 because our Katie needed him to check her due to she was in pain…read more We had to take her to a different Veterinarian. Then we called Cohen's office for a follow-up. It was supposed to be free. When he came in he had no idea why we were there. He didn't look at any of the paperwork we had. I had an exray the other Veterinarian wanted him to see. He ignored that too. He asked if we wanted to do the regular check up for her licence and heart guard meds. So we also got our 11 year old on flea and tick medicine at that time. He was very cold towards my husband and I. We had an emergency again. Katie was screaming in pain and needed attention like right now. We called again on Saturday morning to see if we could get her in. They blew us off and said we could book an appointment on Wednesday the 1st of April. So we made that appt. Sunday at 3:30 she again woke us up with screams of pain. So we took her to the hospital. They said she had brain cancer. We had to put her to rest. I called to cancel her appointment on Monday. They have still haven't called to say Condolences. In They are cold blooded. I can't believe how caring he was in 2016 when we first got Katie. She was 3 and a half years old. What happened to him?

Very caring vet. Dr Forrest Explains conditions and medical intervention options carefully and…read moretakes her time with my pet and with me. I'm very impressed with this office.

I wanted to get my dog neutered and they won't do the procedure without first having a first visit…read moreto get your animal registered in the system. My dog has had several owners most of which passed away. His vaccine records have been lost though having moved so much. They didn't tell me at the registering visit that it's mandatory for him to have an updated rabies shot and blood work before performing the neuter. They quoted over $500 and minimum 2 office visits before neuter. Needless to say I found another clinic to do perform the procedure for $245 and they administer a rabies shot free of charge. They also did not respect the appointment time, but if i arrived late they would take my appointment window and give it to the next patient. The tech saw my dog really wanted to be greeted when she came in and she ignored him until she was ready to acknowledge him. This clinic is not very cost effective, and I don't think I will be bringing my dog back.

I started bringing my cat to Integrative 2 weeks ago. Initial consultation was $250 that is…read morerelatively high. The first treatment of enema the cat got went well. However, the second one went horribly wrong. The cat was screaming in pain and bleeding. Next day I had to rush the cat to ER because its condition was deteriorating rapidly and my poor kitty died. The place is disorganized I had to wait 20 minutes before I was able to schedule an appointment. First the laptop was not working for one of the Technician, then another lady computer was not functioning either. Also one of the support technicians was constantly calling my cat she, thought I corrected her multiple times remining her that this was a male cat. They also never bothered to call after second enema to ask about the cat condition after procedure. Well, they collected thousands of dollars from me why really bother to check on the animal.

I have been coming to this practice for years and even though some of the vets and techs have…read morechanged I am still happy with my service. My dog turned 9 and a few weeks after his birthday he was diagnosed with diabetes. Dr. Jones has been amazing, teaching us how to treat and manage this stressfull situation. Dr. Jones truly cares about her clients and patients. The same with the tech, I am bad with names, but Davina and Connie upfront really are awesome!

Highly recommend…read more... It's 2021 & political correctness is out the proverbial window...Let's get real! Why do we travel fm Windermere to Deland for vet services (1hr 5 min, 57.4 miles)? 1. Vet #10 & counting 2. Too many unqualified vets trained abroad (islands & East) 3. Poor craft of knowledge 4. Poor cust svc 5. Unsavory & less than mentally sound techs 6. Creepy vets These are just a few gd reasons why we travel so far. Our Darby Darling: We lost our paw princess Sat., 7am on 4/24/21 as she quietly fell asleep in death over nite. Windermere Vet #10: We went to our 10th Windermere vet 3 miles fm our hm. We decided to engage the Windermere vet, during the pandemic, for just such an emerg. Their Sat. hrs. were 8am-1230pm but it was dark bet. 8am-10am. We saw 6 cars at the annex bld, knocked on the glassdoor, a male waved for us to wait, turned sideways, cont. on his call, not mindful enough to call another staffer, & we waited til 10am. They kept us waiting fm 8am-10am. We were the only customer car in the lot & all lites were off. We finally called Countryside, left, & took the hr. drive down the 429 to I4. Countryside: We wiped our well groomed little girl, dressed her in her lovely yellow floral dress, laid her on her fuchsia ladybug blanket, rolled her yellow blankie under her head, & placed her in her cozy bed. We were rec'vd with compassion & Our Darby girl will recv an honorably rest fm her final journey.

I took my precious Bella there to go to Rainbow Bridge. They have this tech that has no clue what…read morehe is doing. He introduced himself as a nurse. He came in with this yellow stuff in a syringe and injected her in the spine. My poor Bella was terrified and suffered the last 10 minutes of her life. She was thrashing her head back and forth and trying to get us to help her. He came in several times while she was suffering and said this is how it goes for some dogs. I kept asking for the vet because this is not how it goes. My poor baby suffered so bad for the last 10 minutes of her life. When he came back in with the vet my poor suffering baby tried to get under my husband's legs but all she could do was move her head but he came over and pinned her head to the floor while the vet came in and killed her. My poor baby suffered so badly the last 10 minutes of her life because this guy who calls himself a nurse tortured her. He tortured her. He had his hands around her throat as he was pinning her head down. She was tortured to death instead of peacefully leaving this earth. If you want your pet last minutes of life to be tortured go there. The guy who thinks he is a nurse at a vet specializes in torturing your pet.

I just recently started fostering dogs for the Orlando Pet Alliance and I have to say I had a…read morewonderful experience! Susan was incredibly helpful with answering any emails I sent and was very responsive. This was my first time fostering and it was on a Saturday morning that I saw some puppies needed a foster, so I did not have any pet supplies at home on hand the same day. They provided me with everything I needed and even toys and food for the puppies. I purchased some more toys and pee pads to donate back to the shelter one I returned the pups. After two weeks they were much bigger and ready to be adopted! I returned them back to Susan at the shelter and I was so happy I did it and plan to foster again. They are a fantastic organization and I highly recommend going to the Orlando Pet Alliance if you are looking to adopt a dog or cat. They are a great organization if you are looking to become a foster as well. Adopt, don't shop!

Well let me start with this. I called to make an appt. Anna the virtual assistant ran me around…read morethru prompts, but it's AI what can you expect. I needed to get Willow spayed but needed to know the procedure and cost and from the website described it's an exam first before any work is done. No pricing or questions answered online only the bounce back and forth. I made a blind appointment (online only) and went to the Sanford location. They told me the exam was 35.00 BUT WAIT AN ADDITIONAL 150.FOR BLOOD WORK IS NEEDED. This only took 10 minutes in and out, great when I went to checkout, the girl asked for 235.00! I clearly heard 185.00. Then she said your dog is over 5 years old (I TOLD HER THAT SHE WAS BEFORE WE AGREED ON THE VISIT never mentioningthe +50.00) and the blood work would be an additional 50.00. You can see clearly see the road we are going down. I said "no I'm paying 185.00 like you originally told me!". She apologized and asked for the higher balance which I wouldn't have minded if she just gave me the proper quote in the beginning. I refused and asked for the manager. She went to the back and came forward and told me the manager was busy! I just knew we're going to have an issue here. I asked for someone to talk to. Meantime I was very calm and polite but adamantly courteous. Finely after her returning a second time she said she could remove the additional balance. I told her thank you and proceeded to pay. She noted the balance was now 265.00. Like Whaaa... She said I'd have to pay half the procedure before we can book the operation. She said maybe next week after the blood work is reviewed in 2 days. So I'm paying 185.00 and not knowing what the blood work is, and I need that info before we can even do the procedure? Yes! she might be to old she said. OMG!! I told her "I'll pay what I owe you, and call me in 3 days with the results. She agreed. TWO WEEKS LATER. After numerous calls for my results and no emails or call backs. Calling Anna the AI took all my information again and again I even tried to spoof the AI telling her I have a large monetary donation for Pet Alliance but three days later....NO CALLS! So I took a morning off and went up there to speak to the head of the clinic (not mentioning any names) and I got a circling of the wagon by the Indians. HER explanation was "The doctor was out for A WEEK, he couldn't do any operations". So no results, no paperwork, no money back and I'm out the door. Thank God I never paid for the operation and used a CC. MORAL OF THIS STORY....Get you quote in advance. Ask all the right questions and don't assume. If you have an issue after surgery or an ailment for your Furry friend could you get ahold of someone there for help maybe an emergency number? Any questions about add on pricing? NO while I was waiting to be seen, a man walked in with a HUGE bag of dog food . He came back out yelling "I can't even get a receipt for my donation" and walked out with the bag!. Upper management listen. If your to big for your pants remember one moldy grape keeps people from buying the vine. I'm just a small nobody and who cares. I could have taken my pup to LA. Underhill animal clinic where all 3 of my Dutch Shepards have gone, but (I thought) would have liked the funds go to a good cause in our community! Maybe not? That's my story and I wish you well!