Very knowledgeable. Very clean. Got everything to work exactly as they said. Took the time to…read moreexplain everything after. I highly recommend them.

Outstanding service and always responsive. Excellent product expertise and great problem solvers…read more Thy make sure you are satisfied.

These guys do excellent work, very professional! Couldn't…read morebe happier, reach out to them with confidence.

They replied quickly and were able to schedule the install for the next day. These guys are true…read moreexperts when it comes to TV mounting. They had my TV and mount fully installed in about an hour. After finishing, they vacuumed the area and even wrapped up all the boxes before leaving, which I really appreciated. Professional and efficient. I would highly recommend them.

Awful customer service. Stay far away! We have nothing but headaches. Something fails. They send…read moreparts and ask you to fix it. And we pay for premium protection. And be very careful. They are not licensed HVAC / electrians. If your home products require these technicians to repair/replace, they cannot do the work. Our installers voided warranties when he pulled our thermostats. Our HVAC company, who were cool, said they didn't have to cover the warranty on the machines either. They have had past issues with Vivant. We weren't in the know, unfortunately we found out the hard way. We were on the fence taking legal action. But we ate the repair costs over lawyer costs and time spent in courts. But if our HVAC company decided to not to honor the warranties, we definitely would have gone the legal route.

I got this installed 5/26 at 4pm. The salesman, Zack Anderson told me I could use this for 3 days…read moreor even up to 30 days and if I did not like it I could have the security system taken out. ON the THIRD day of having it(5/29/20)I texted Zack and told him to cancel it and have someone come out to get the security system. He called me to try to talk me out of it. I texted back saying no just come get the system. Got no response so texted him The next day(5/30/20) and asked him for a cancellation paper which he failed to give me(apparently he does not give them out to every customer like he is supposed to as he didn't give one to my neighbor either. He texted saying he wanted to call to tell me why to keep Vivint. ONCE AGAIN. I told him no come get it..to get NO RESPONSE. I texted him again Monday(6/1/20) asking when they could come take it out just for him to tell me "Due to NC state law the trial period was set to 3 days and had closed". I called Vivint customer loyalty Multiple times Because clearly he wasn't doing anything to help me get it taken out. Finally got a hold of Evan Anderson where he was going to put in a cancellation request. I sent him all the texts PROVING that I texted Zack to cancel ON the third day and he put in a cancellation apparently 6/8 when I got the email. They came to get my neighbors system and I still had not heard when they were coming to get it so I reached out again Multiple times to finally get a hold of someone after waiting 35 minutes in hold for them to tell me cancellation was denied because it was put in 6/8 and not 5/29 when I tried getting help from the salesman. Told me I would just have to pay the Citizen one loan of amount due above because I was in the contract and had not "cancelled" it before 5/29. When in fact I tried on the 29th and kept continuing until I got that answer. I have my girlfriend and neighbor as witness as for him telling me 30 days. My girlfriend was there when he was pitching his sales pitch and he told my neighbor 30 days as well to have it taken out. I am not paying a loan that I tried multiple times through the salesman, customer loyalty and when being told I would have to pay the loan I asked to speak to a manager. The worker, I didn't catch his name, told me he would have his manager call me back after he got off the phone and I never received a call back. I've been trying to get a manager or corporate on the phone and am not able to whatsoever. I don't appreciate a lying salesman and being conned into a contract. Once again I am not paying a loan I tried multiple times through multiple people to cancel. I have all the texts to and from the salesman. I have call records where I've called and called relentlessly as well. Please help me dispute this! I was also told that the salesman blocks peoples numbers when they are complaining and wanting the system out. Vivint is not a company I ever recommend!!!!

If cops are the ones harrassing you,or shutting off your cameras,allegedly.This company will cover…read morefor them ,then charge you a arm and leg to get outta contract, even though it was ADT equipment that kept messing up.They teamed up with safestreet,so you can't get them.

ADT is currently insisting on charging me for 2 years of service I will not use as I relocate to…read moreanother state due to a death in the family. Here is the progression of responses I've received from ADT: Response # 1- "wait until 30-60 days after the end of the month in which you have terminated service - there will be a telephone number at the top of the final bill if you wish to question/dispute the final charge. I'm sure they will help. No, I don't have the number for you to call." ADT Response #2 - "You need to call account management." ADT Response # 3, 4: "You must pay the rest of your contract. You signed a 60-month contract, and you have to pay it." ADT Response # 5 "You have to pay the full contract. I will send you a copy of your contract. Oh, sorry for your loss. No, nothing can be done. You have to pay the full contract." Response # 6: Wait until you get your final bill - it might change." Each time I spoke about my issues, I explained that there was NO WAY I would knowingly sign for a five-year contract when I was caring for someone with a terminally ill diagnosis. I was told to take the service with me or try to get the new owner to take over the service. When I looked online earlier today, the 'Final Bill" that I was to receive 30 - 60 days after the end of the month in which I canceled (March) was ALREADY posted online with a due date for 10 days from the date of terminating the service BEFORE the alleged bill that would be sent 30-60 days after the end of the month. Thus, well BEFORE the stated "your account closes at the end of the month." And the bogus "Wait until you get your bill and then call us" was NONSENSE - since they'd already put the bill in the system. WARNING - BEWARE of the "contract" they offer you - be particularly aware if there is a significant medical issue with anyone in your household that could result in a change of household circumstance. ADT clearly does not care about its clients. Its alleged commitment to service is a commitment to be paid for service - whether or not service is provided. I suggest you think very long and very hard about whether you wish to trust your security needs to this company!!

Stero wire connection to speaker wasn't working. Carlos knew exactly what to do. He ran the wire…read morethrough the crawl space, spliced the wire, connected the speaker and everything is working like new. He was courteous, efficient, and helped me out.

Not happy with the service, technicians were late, quote was extremely lower than actual bill…read more After speaking with the owner he committed to giving a refund and never followed through after countless attempts. Quality of equipment used was sub standard. Overall I would not recommend this company, definitely not customer focused!!! Your business is built on lies, your comment about not doing business with me is a joke!! It's funny how you cashed my check, but now are unfamiliar with who I am.. I guess that's why I never received the refund you promised!! Steer clear Triad area!