Man.. the car buying process right now with Covid is a little strange, but Reggie and his team were…read moreAMAZING. He made me feel as though I was family and even delivered the car to me when work obligations came up. I worked with about 3-4 other GMC dealers throughout the last few weeks and I can 100% say Harnish was the most upfront, honest and hard working. Will for sure come to this dealership again and refer my family and friends as well! If you're looking to buy a car or truck reach out to Reggie and he will hook you up!

Bought our new Buick back in 2020 thought it was an amazing place... but... now that my car is…read morenearing 25,000 miles... their true colors are coming out. Buyer beware.... they say "FREE oil changes for life".... not true!! Once you hit the 25,000 miles we were just now told we would have to pay $595.05 for coolant and brake flushing.... THEN another charge of $573.01 for fuel injection cleaning. They have you initial an oil changes for life disclosure... but NEVER do they tell you what it will $$$$ cost you to continue those "free" oil changes. I had no idea what was ahead of us. We will NEVER go back there. Buyer Beware. Trying to cover up that you scam your customers... look at all the negative reviews on Yelp!

Trustworthy, reliable and fair prices at this establishment is what you get when you buy a vehicle…read morefrom Bones auto sales. Rocky is a straight shooter right out the gate. I report this as I have just purchased my third vehicle from him and look forward to working with him in the future. Great experience, fast easy and NO BS ! Dave H

This by far worst place to buy car. I was sold a lemon of a car, they took my down payment and…read morerefuse to help me. Car broke down after only have the car a month an half. The owner gave me some BS about how he did a complete check of this car. please stay away from BONES AUTO you will get rip off. the worst part he didn't even trying working with on get a new one. rating Big fat 0.

I recently purchased a new Toyota Tacoma from Toyota of Puyallup, and the experience was excellent…read morefrom start to finish. They went the extra mile to locate and bring in the exact truck I wanted instead of trying to sell me something they already had on the lot. Sipha and Van were both professional, friendly, and easy to work with. I never felt pressured, and they made the entire buying process comfortable and straightforward. If you're looking for a dealership that listens to what you want and is willing to put in the effort to earn your business, I highly recommend Toyota of Puyallup. Thanks again, Sipha and Van, for making this such a great experience!

Adriana was WONDERFUL in helping us through the process of purchase our vehicle. Sorry that I can…read moreonly give her 5 stars ! Mark

I had an excellent car-buying experience from start to finish! They took the time to walk me…read morethrough every option, and answer all of my questions. This is exactly how a dealership should operate - transparent, fair pricing, I am completely happy!! Thank you AutoLane!

Had a great experience with no trouble. Alex made our experience nice and smooth. Easy to talk too…read moreand really friendly in so many level. I would Definitely recommend him for any car of your choice

From the first moment we stepped in to Toyota of Tacoma to put the reserve down on our Grand…read moreHighlander, we felt very welcome and like family. We live in Sammamish, so Tacoma wasn't the first place we thought of looking. However, after we went for a visit, I can't imagine going anywhere else. We worked with Kylee, Anthony, Bob and Kerry and all were absolutely incredible to work with and so friendly. The low-pressure, family-type atmosphere throughout the whole process made this dealership stand out from any we've ever worked with in the past. The buying process was very smooth and they were able to find me a rate that beat anything else I could find. Regardless of the drive time, Toyota Of Tacoma will be where we continue to visit when in the market for another vehicle.

I had a worst experience with this dealership…read more I understand that an initial trade-in estimate is not a final offer, and I knew the value could change after the vehicle was inspected. However, I made the long drive to the dealership because I reasonably expected the final offer to be somewhere close to the estimate I was given. After arriving, I waited for over 90 minutes, only to receive an offer that was about 35% lower than what I had been told. When I questioned the huge difference, the salesperson immediately admitted that he had mixed up my information with another customer's. There wasn't even a moment of hesitation. What bothers me most isn't that a mistake was made--everyone makes mistakes. It's that the mistake was never corrected before I made the trip. If my information had already been mixed up, why wasn't I contacted before I drove all the way to the dealership and spent over an hour and a half waiting? To make matters worse, there was no sincere apology or acknowledgment that my time had been wasted. I understand that this is a large dealership and you probably have no shortage of customers, but customers also have choices. I wasn't asking anyone to do me a favor--I came because I relied on the information your staff provided. This is not the level of professionalism, communication, or respect for a customer's time that I would expect from a Toyota dealership. I hope the dealership improves its internal communication and treats future customers with the honesty and respect they deserve.

Update. I drove my car off the lot and 10 mins down the road it Threw an ABS code. I was really…read moreworried because everything was signed, and Maxx Auto could have just washed their hands of me. They totally took care of me! It was a nightmare for them NOT me. They took the car back got it fixed gave me a loaner for free. I have had the car back and it's been great for a month. MY HIGHEST review and recommendation. ESPECIALLY John the service manager.

I came looking to upgrade to an SUV that meets all the needs of a first-time Mom! The staff was…read morevery accommodating to all my questions and doubts. I also had a trade-in that I wanted to do. They met every requirement I needed to move forward with a car, and that's exactly what happened. They are willing to listen and take action. Very pleased with the car and customer service! I highly recommend this dealership!!

Our Experience With Dinsmore Auto Group-…read more Holly & Andrew Ball 2020 Jeep Sahara- We purchased a 2020 Jeep Sahara from Dinsmore Auto Group on 3/28/2025, and unfortunately, our experience has been deeply disappointing from the very beginning. We strongly recommend that anyone considering a purchase from this dealership take the time to read customer reviews carefully. What we experienced aligns with many of the unfortunate concerns already shared by others. Same pattern of behavior . We also attempted to address these issues directly with their upper management by emailing the General Manager Austin Dinsmore. That message received no response on any concerns we had with the process from start to finish. Which speaks volumes about the dealership's approach to customer concerns and post‑sale accountability. Our in‑person interactions with staff reflected the same pattern: dismissive communication, a lack of basic customer service, and no willingness to engage in respectful, solution‑oriented dialogue. Outside of Jesse in the service department all other interaction had from sales, finance department and direct service manager was aggressive and lacked basic customer service standards. Key Issues We Encountered- 1.Major mechanical failure within 48 hours of purchase. The Jeep developed a significant engine issue almost immediately, despite being driven for less than four total hours since purchase. Dual head gasket replacement upper oil pan reseal. Auxiliary and main battery replacement. 2.Dismissive communication. Our concerns were treated as an inconvenience rather than a legitimate safety and reliability issue. There was no acknowledgment of how this situation impacted our family. Or options to roll back the loan to put a customer in a reliable, safe vehicle. Not once did anyone individual raise any concerns on our behalf. Would we have been okay with a different vehicle? Would we have been willing to pay more for a more reliable vehicle with no underline mechanical issues which caused the vehicle to significantly depreciate. 3.Lack of transparency about repairs. The initial repair was completed without any explanation of what failed, what was repaired before being signed off on by the customer, or whether OEM parts were used. They treated the vehicle as though it was held hostage and still theirs. 4.No post‑repair guidance. After a dual head‑gasket replacement--a major engine repair--no one provided follow‑up instructions or information about what to expect. 5 A second repair was needed due to poor attention to detail. The vehicle threw new codes within 24 hours of being returned to us, requiring another service appointment. They were specifically asked to not do any repairs until we were informed and signed off on them. They ignored this request and made so called repairs. 6.Inconsistent and inaccurate communication. Different staff members gave conflicting information throughout the process. 7.Attempt to limit our consumer rights. When we raised concerns in writing, the dealership asked us to sign a "Goodwill Service" agreement that would have limited their liability and restricted our rights under Washington State's Implied Warranty of Merchantability. This felt less like support and more like an attempt to silence legitimate concerns. This was done after the fact. When the vehicle was retrieved on the so called second repair. And backed dated to the initial mechanical failure less then 48 hours after the purchase. 8. When the customer's refused to sign this last minute attempt to silence them under significant distress. We were told no further repairs or concerns would be addressed on their behalf . Mind you they back their so called repairs with a 12,000 mile 12 month policy which they could not provide us with or clearly articulate where that was at . Or simply put that in writing on the " GOODWILL AGREEMENT " which they wish for us to sign with no recourse. We hope our experience sheds some light for future customers.

We had a very positive purchase at Dinsmore Puyallup Mazda. We were looking for a newer used truck…read more Our sales person Antonio Alvarez looked through the inventory and found us exactly what we were looking for. We didn't need to look any further. We bought the truck and drove it home. No hassle at all.

Stopped by S Tacoma Honda due to my cars signaling of service since being back in state. Calling to…read moremake an appointment was done by calling & arranging w an automated phone service, checking in was pretty easy. Kenji was the service advisor I worked with and was great; showing me their recommendations and service options. The dealership was nicely set up with their usual setup of seating, coffee/tea, and rental car options. They were fairly quick too, more than I anticipated on weekday morning. Will be back soon!

Incompetent service center. Poor job on brake work…read more Unplugged brake sensor which caused multiple sensor failure warnings and tried to blame it on a tire shop we used for a flat tire and lied about it. Not to mention they charge $89 to change a cabin filter. It's a 5 minute job. I know because I've done it myself more than once. P.S. You can tell a lot about dealership that doesn't comment about Yelp reviews. Their last comment was in 2020.