Bought our new Buick back in 2020 thought it was an amazing place... but... now that my car is nearing 25,000 miles... their true colors are coming out. Buyer beware.... they say "FREE oil changes for life".... not true!! Once you hit the 25,000 miles we were just now told we would have to pay $595.05 for coolant and brake flushing.... THEN another charge of $573.01 for fuel injection cleaning. They have you initial an oil changes for life disclosure... but NEVER do they tell you what it will $$$$ cost you to continue those "free" oil changes. I had no idea what was ahead of us. We will NEVER go back there. Buyer Beware. Trying to cover up that you scam your customers... look at all the negative reviews on Yelp! read more

Bought 5 cars from their Subaru dealership, always received excellent customer service, and even afterwards when we've dealt with the service department, always friendly and helpful. Very laid back as their logo says "stress-free" We had purchased a couple of Subarus from another local Subaru dealership and definitely did not receive "stress-free" or good customer service. Will always be a Harnish customer! read more

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Do NOT buy a vehicle from Puyallup Volkswagen -- Ongoing Negligence and Unresolved Oil Consumption I am writing this review after less than one year of ownership of a Certified Pre-Owned Volkswagen with an extended warranty, and after exhausting every reasonable attempt to resolve a serious, recurring issue through proper channels. Timeline of Events: February 2025 Purchased vehicle as a Certified Pre-Owned (CPO) with extended warranty, expecting reliability and accountability. June 30, 2025 First oil change performed at Puyallup VW. July 2025 Less than one month later, the oil warning light came on. The dipstick confirmed low oil. I added one quart myself before visiting Puyallup VW. My concern was dismissed, not documented, and instead another oil change was performed -- despite not being due. July-August 2025 Vehicle continued to lose oil. I repeatedly topped it off using the correct oil weight. September 12, 2025 Returned to Puyallup VW. Once again, the issue was not documented or resolved. September 17, 2025 Returned for a scheduled appointment. I was told another external leak check was required even though one had already been done. I specifically requested an oil consumption test, which was finally started. October 8, 2025 Returned for the second part of the oil consumption test. I was told the results were "within spec." No repair, no explanation, and I was simply told to continue topping off oil. October 11, 2025 After months of inaction, I contacted Volkswagen Customer Care, who advised me to seek a second opinion. October 10-13, 2025 I brought the vehicle to Tacoma Volkswagen, where technicians immediately identified external oil pan damage causing the oil loss -- something Puyallup VW repeatedly failed to diagnose. Oil pan was replaced, and the issue was properly documented and repaired on 10/13/25. After October 13, 2025 The vehicle began losing oil again. Tacoma VW indicated the issue was likely valve stem seals. November 2025 Returned to Puyallup VW, where the vehicle was kept for three weeks while valve stem seals were replaced. January 2026 (Present) Less than 4,000 miles after the last oil change, the vehicle is once again losing oil. Despite this being a documented, ongoing problem that has never been fully resolved, I was told that Puyallup VW will not provide a rental vehicle unless they perform yet another diagnosis. After nearly a year of repeat failures, dismissals, and misdiagnoses, this response is unacceptable. Why This Matters: I am a student and a first responder. I bought a CPO vehicle specifically to avoid constant dealership visits. Instead, I have been dealing with oil loss issues nearly every month since purchase. Puyallup VW has: * Failed to properly document concerns * Dismissed repeated oil loss complaints * Missed obvious mechanical issues * Forced unnecessary delays * Provided no meaningful accountability * Left me without reliable transportation At this point, I will be escalating this issue to the BBB and continuing with Volkswagen Corporate. I regret purchasing this vehicle from Puyallup Volkswagen and strongly advise others to seek service or purchase elsewhere. read more

this might be my fault in part I was not a big spender trying to buy a used car for my grand daughter. Finale get to the price Im comfortable get a Email conf. on the price. As im ready to walk out the door to pay For and take the car home I get a call from the salesman that the car was no longer available, had been sold. I am more devistated than my grand daughter who is going to school for a medical cert. I feel I was juke because I refused the added cost for threft protection. read more

Couldn't have had a better experience, Dima was knowledgeable and professional. Would come again!

An amazing place to buy a car. The people are incredible. From the second I stepped on the Lott I knew I was in the right place

Anthony and the whole crew at Harnish took great care of me while purchasing a dream truck! Everyone was friendly and fun to do business with! I highly recommend purchasing from this dealership. From the customer service, great aftermarket warranty options, and just all around family-feel, my entire experience was fantastic. Thank you, Anthony and Harnish, for taking such great care of me! read more

I would like to give MacKenzie a 5 star review!! She was totally awesome with recent auto purchase. Could not have had any better service. Totally recommend her. Janice G. read more

A huge thank you to Ty, Dean, Chase and the Harnish Chevrolet staff. We initially stopped by to look at a used car we saw on their site, but it had just been listed and wasn't quite ready to show. Ty worked to ensure we would get basically "first dibs" on it if we wanted to come back the next day. We did, and he had it pulled right up front and ready to show. It ended up not being the right fit, but Ty listened and patiently helped us zero in on everything we were looking for in our next ride. After some pleasant negotiations on final price and features, that perfect vehicle ended up being a 2024 Trax and we love it. Ty, you're the man and we'll be back! read more

Harnish Auto Family - Our new Trax. Thanks Ty! - Car Dealers Near Me - Puyallup, Washington

A little background about myself. I have been in the military for 24 years and when you are scheduled to be someplace at a specific time, one better be there. That brings me to Harnish Quick Lube Service Shop. Why does the shop schedule you an appointment? My time was for 15:00 and I arrived 10min early. In the military, if you are 5min early, your late. When I arrive, I was waiting to check in when a gentleman in front of me brought his car in early, 1hr early. I handed my keys in, my car was not pulled in until 16:30, and what make thing worse, the gentleman that checked his car in before me was serviced first. I was not out until 17:30. Again, Why do they schedule appointments! Thanks read more

Harnish Auto Family - Harnish Auto Family - Car Dealers Near Me - Puyallup, Washington

The last time I bought a car here it was a nightmare and against my better judgement I thought maybe it was a fluke and referred them to my brother. BIG mistake, I regret that decision completely. My brother bought a certified used car and they made a big deal about all the work that goes into certifying the car and about how great it was going to be after it got detailed and blah blah blah. One of the issues I brought up was the dings on the car and the salesman said they would take care of it which was a selling point. So, the car was purchased and they said it would be about a week to do the service and have the car detailed. When the car was picked up, the dings were still there, chip in the windshield, and the headliner in the interior was filthy. I contacted the salesperson who sold the car and he said there was nothing they could do. After letting them know we were planning to return the car, a manager said they would get the issues taken care of and someone from service would contact me to schedule an appointment. So I wait and wait..and wait. The whole time I'm communicating with the manager that no is contacting me. FINALLY after almost a week, I get an appointment scheduled. When we get the car back, there are STILL dings on the car, the chip on the window was done do poorly people on TikTok literally thought it was done with superglue and the interior was still filthy. No doubt they just did a haphazard job on it to get it out of the way, it was blindingly obvious. I contacted the manager to explain the situation, we do the whole song and dance again, it takes days for service to contact me, get an appointment scheduled, send pics of the windshield and explain there's now a warning light that's turning on for no reason. They said they would check it out and if it's an electrical issue it's covered under warranty. The car gets taken in and my brother was there for about five minutes and they said, they don't know why the light is turning on and they can't fix the windshield any better. I contacted the manager and explained that my brother has to drive up from Olympia and this was a waste of time and gas. Pics were sent beforehand so they could've just said that and if they couldn't repair the windshield in the first place they should've contacted us to let us know because the windshield was WORSE after their "repair" and then when we go back they're saying they can't do anything. Not to mention they looked confused when my brother showed up so I'm pretty sure they didn't even have him on the schedule. After explaining this, they agreed to replace the windshield and do a diagnostic on the electrical and again, same song and dance. Get an appointment scheduled and on the day of the appointment, as my brother is driving up from Oly, he gets a call asking how far he is because the glass guy is there. My brother says about ten min and the service guy says ok. My brother actually made it before ten min and when he gets there he's told the glass guy left. Again, waste of time and gas and I cannot understand why the glass guy wasn't told to hang around for ten minutes because there was a windshield repair scheduled. So now we have an appointment scheduled for next Tuesday. I contacted the manager, explain the situation and by now I'm sure I'm getting called every name in the book but I have to advocate for myself so I let them know that the car is going to get dropped off no matter what and requested they put gas in the car which is the least they can do for all of this..whatever you call it..incompetence maybe? Idk. So now it's a wait and see. I've requested to speak with the owner and who knows if they will get in contact. Judging by the way things are run there, I don't know if they even care. At this point I'm not even going to bring up the fact that the headliner is still filthy and there's still a ding on the car otherwise this entire circus will be never ending. Oh, and not to mention, it's been a month and still no license plate?!?? I try to be understanding because I'm a director of operations for a business and I know how challenging running a business can be but this is just bad on every level. I can't imagine running operations this way, none of this would ever happen on my watch. It's just so bad. My advice if you still decide to go here, DOCUMENT, DOCUMENT, DOCUMENT. Get EVERYTHING in writing, ask for copies of everything, confirm every conversation in email or text and take pics and videos as much as you can because I would not trust them. If you can, just go to another auto group. There are so many and they're way better than this place. read more

Okay, so I have an update. If I were to have the actual issue corrected with the car it would be just under $5,000. As in Five Thousand Dollars. I am, as it is, spending $2,000 on the repairs to make the car serviceable and at the advice of my mechanic not removing the top half of the engine to clean the exhaust port emission tunnel. There is no way, NO WAY, that this dealership could not have known this if they did anything to look at the car. The codes were very clear and spot on. But, they cleared the codes knowing the cars systems would take a while to replicate the condition and have the codes fire again. Please, if you read this, stay away from this place. I received, in addition to the standard language they use on all ratings every time they screw someone over, one email reminding me I bought the car as is but I could contact them. For what? To remind me yet again I bought the car as is and how they screwed me? No thanks. read more

Harnish Auto Family - Car Dealers Near Me - Puyallup, Washington

Harnish Auto is lucky to have Tyler Montes as an employee. The value he brings to the company is clearly exhibited based on his years of experience growing up with a family in the auto industry, he is excellent in his position. My husband and I have been searching for a new vehicle, and our first ever truck, for nearly 3 years. After a day of searching and test driving at other dealerships throughout King/Pierce County, we made it to River Road to see what Harnish Auto had on their lot. Tyler Montes immediately asked my husband what he was looking for, and showed him the two brand new 2022 LT Trail Boss Silverado 1500's that were on the lot. His knowledge of the vehicle safety, design, and overall operational features was impressive. Speaking to him was like speaking to a long-lost friend. We were immediately able to make a connection and provide him a better understanding of what we were looking for. Tyler Montes explained the difference between the GMC Sierra 1500 SLT X31, other Sierra trims, other Silverado trims, and even the Canyon/Colorado trims. Further, once we knew that the full size truck was right for us, we test drove the vehicle around the block and got to try out all of the features and get a feel for the LT Trail Boss. Once we decided that this was the exact truck we wanted, our finance process went smoothly with the assistance of Tyler Montes and Billie (finance specialist). We chose to add on the additional warranty because it comes with much more than damage/defects. The ceramic paint/body coating and full protective interior coating is well worth it, because I have it on one of our other vehicles (when they try to sell it to you, definitely consider your options). The detail department completely detailed the truck inside out prior to our departure. Tyler Montes showed us how to activate OnStar, Bluetooth, and Android Auto. Also, he showed us how to use the tailgate, headlights, and camera system. read more

Harnish Auto Family - Car Dealers Near Me - Puyallup, Washington

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So many negative things to say about this place, I won't even go into detail. Most of the online reviews I've seen say it already. I don't recommend this place. read more

When you have to call a business for 2 hours and get put on hold several times and get disconnected while on hold it's ridiculous. When you finally reach someone they tell you they are short handed and rude to you . This is supposed to be a family owned business and treat people with respect. Maybe the owner should be there more often so people can be treated with respect. If it wasn't for the customers no one would have a job there. No one needs to be disrespected. It's not the customers fault you are short staffed. Treating your customers with respect and loyalty will bring you more business and not drive them away. read more

Will never come back. After buy 3 cars and friends buying some, we get treated like crap and then screeched my truck 2 times in services shop. Worst service ever read more

Buyer beware horrible experience with these people. Super high pressure, The little round the block test drive is not adequate, I ended up buying a car I hate. had I been able to take it on the Highway I would have known straight away. I will never be back! read more

They have the worst customer service and everything is over priced like all dealerships never had a good experience with them even when it comes to my free oil changes they suck they will schedule you for 11 and takes them 2 hours just to change it call for pricing they make you sit on hold for 20 minutes they should have all that info on the computer on all data read more

Felt defeated after car shopping yesterday... and I'm so glad I ended my day at Harnish! Everyone was so nice and accommodating, I never once felt like I was being strung along. Big shout out to Ryan Watson for working his magic and getting me a payment I felt comfortable with! I love my new Outback! read more

Harnish Auto Family - Car Dealers Near Me - Puyallup, Washington

After the first car with the Harnish Family their service and salespersons and deals kept me coming back. When I went for my present vehicle I met Sean Levesque a salesman. As with my first car experience this personable, knowledgeable, young gentleman made the process of buying another vehicle as smoothly as the first. The folks like Sean is the reason I will be back again! read more

I recently purchased my 2nd new truck from these food and once again Scott Briske made it a super smooth transaction and walked me through every step. The Harnish Auto Family always takes care of me in a friendly and caring manner and I'll continue to spread the word. read more

Harnish Auto Family - 2020 GMC Sierra Denali Ultimate. - Car Dealers Near Me - Puyallup, Washington

My boyfriend and I have been looking to get a car for a while, so a couple weekends ago we headed out to a few dealerships to check out what they had in stock. We weren't really sure what we wanted so we walked around for a bit and were approached by one of their salesman Nick. He was super knowledgeable and understood exactly what we wanted/needed in a car. He was very patient with us and he we willing to show us many different cars. After spending some time with him we were able to narrow down the best car for us, but unfortunately they just didn't have what we needed in stock. I really wish we could have purchased from them as we had such a lovely experience with Nick and would have loved to have given him and the dealership our money. He has been checking in with us occasionally and even keeping us updated on their new inventory, so we are hoping something perfect comes along soon! Would 100% recommend the Harnish Auto Family and Nick! read more

We have bought 3 vehicles in recent years from Harnish dealerships for my wife, daughter and mom. They are so nice and helpful. We recommend them to my sister who lives in Redmond and she drive Puyallup to buy her last vehicle. Every time we come in for service they know our name and treat us like family. read more

Man.. the car buying process right now with Covid is a little strange, but Reggie and his team were AMAZING. He made me feel as though I was family and even delivered the car to me when work obligations came up. I worked with about 3-4 other GMC dealers throughout the last few weeks and I can 100% say Harnish was the most upfront, honest and hard working. Will for sure come to this dealership again and refer my family and friends as well! If you're looking to buy a car or truck reach out to Reggie and he will hook you up! read more

I have always been treated extremely well at all the Harnish dealerships and would recommend to all my family and friends. I am a customer for life! read more

Harnish Auto Family - Car Dealers Near Me - Puyallup, Washington

Two stars for lack of customer service. Booked my oil change appointment with the service department. When my boyfriend dropped off the car he was told that he had to wait two hours for the oil change! I called into the service department to verify and the person that spoke to me on the phone was very unprofessional. I asked why it would take 2 hours for an hour long task and she said it's because the shop has too many cars they are working on and they are behind. I asked for a loaner and she said "no". So basically my boyfriend has to wait around for two hours because their service department is behind. This was not a free oil change, we paid around $80 for this. BE RESPECTFUL OF EVERYONES TIME. read more

Tyler montes was the bees knees he was a good dude to work with he went above and beyond with helping get me in a truck thanks tyler

Service departmentt has Horrible customer service. Makes promises they cannot nd do not keep. Never calls you back when they say they will and are they will sell you anything especially cars that have problems. Would give them minus stars if possible Don't buy from this dealership you will be very disappointed read more

They have had my 2012 Subaru Outback for 6 days. It was towed into their service department with a critical code about a week after I spent $3000 on a 200,000 miles service. Numerous calls to Anthony - Service Advisor, and the manager have done unanswered. I still have no idea what the issue is with my vehicle and am unsure what service work is required. I plan on having this vehicle towed to the dealership in Auburn for any service work since this organizations doesn't feel a need to act professionally. read more

the service department needs some training will not go back they had more car for 3 weeks as I got the run around as to why it was taking so long. Finally received the call it was done, picked it up and noticed the air was not cold and had to take it right back. 2nd time I picked it up a part was missing on my car. After many phone calls and leaving messages (of which were never returned) and over a month later they replaced it. it was nice they came and picked it up and brought it back but it was the lease they could do. that's why they get 2 stars instead of 1 read more

Review This is going to be a long one but thorough with my experience. I bought this truck in 2016 at the Harnish Subaru dealership although I signed papers for it at the GMC/Chevrolet dealership. It had 105,000 miles on it. Recently this year in March 2022 I brought the truck into the Chevrolet dealership to get a diagnosis of a potential head gasket failure at 123,000 miles (very little miles driven since purchase). I brought the truck in on March 23 and was told to leave the truck there for the diagnosis. I was contacted the next day and was notified that the truck did indeed have a head gasket failure and parts would be about three weeks and work would be started. It wasn't until about six weeks of waiting until parts came in and work started. They had my truck sitting there for the duration. In order to replace head gaskets on a 2005 Silverado Duramax engine they recommend removing the cab of the truck. I was told labor and parts would be a little over $7800 which is what I was anticipating it would be. Obviously that's not what the price prior to me and my wife arguing about later as the bill at pick up time in early June 2022 was over $11,000 with charges stemming from parts they damaged. The only issue with the truck was the head gasket failure when we brought it in March. Things would obviously go wrong with the reassembly of the cab back onto the truck. I was called by the service department to be made aware of several delays. The first delay was one of my heads for the truck was damaged and couldn't be machined so I needed a replacement. I was told that was little over an $1100 part. The next delay was the return fuel lines on the left and right side were leaking once they had started the truck after assembly. It wasn't until early June 2022 that I got the call that my truck was ready for pick up. My wife and I went to go get it and I was expecting to see a bill no more than about $9000 before taxes (because of the replacement head). When I got to the front desk I was handed a bill for over $11,000 and was told that was a deducted amount from $13,000!! The bill showed them charging me for the parts they damaged but they "reduced" the labor rate to hide the damages from their internal system which only showed a complimentary oil change and the transmission cooler they damaged when reinstalling the cab of the truck. What was missing from the internal notes section was the damaged fuel return lines and apparently the seized upper steering shaft of my truck that they were billing me for and never called to notify me. This brings me to today that now I noticed I have water leaking onto my floorboard on my driverside which never happened previous to the removal of the cab from the truck. Do I take the truck back to the butcher shop and have them fix it? What else will get broken by them that I would get billed for? I am no mechanic and you shouldn't have to be a mechanic to buy a vehicle from a large dealership especially when they are supposed to inspect all of their used cars prior to listing them as inventory. So here comes the best part. I bought the truck from them in 2016 and I certainly didn't know why a hose coming from the coolant overflow tank would be folded in half and zip tied in place. Like I said I am not a mechanic but it always seemed odd to me why this was done. It wasn't until this past year I looked into it and removed the zip ties because the hose needs to be able to overflow coolant if the engine gets too hot. Why didn't any mechanic notice this before they put the truck on the sales lot? Once the coolant overflow hose was no longer folded in half anytime I drove the truck it would spill coolant all over the ground. Which is a telling sign that the head gaskets are bad. Which from my understanding the only reason that hose would have been rigged up in that way is to hide the fact that the head gaskets were already going bad even before I bought the truck. From 2016 to 2022 I only put a little over 20,000 miles on it. To be clear I am not accusing the dealership of trying to hide the head gasket failure by cinching off the coolant overflow hose (probably the previous owner so they would get a better trade in) but any professional mechanic doing an inspection should have noticed something wasn't right about it. Not that long after I purchased the truck I brought it in to have the hubs replaced and the steering box replaced as well and no one brought up the coolant overflow hose being cinched off. So my advice to anyone considering buying a used car from this dealership is take the car to an independent mechanic that you trust because they aren't doing their due diligence at this dealership. If this is how they "treat you like family" I would hate to see how they treat their enemies. read more

Very pleased with my experience here. If you're looking for a nice vehicle, come down and ask for Michael Cox. He'll make sure you are taken care of! read more

I took my VW to Harnish in Puyallup this week. It was an unpleasant experience from beginning to end. I was promised a ride home so they could have the car overnight. The scheduler assured me the dealer would do that. The person at the desk said they were short staffed & couldn't do that. The service manager ended up taking me home in my car, which was ok with me. I was told they would give updates the next day. At 4pm Tues I called them, was on hold 30 minutes & then disconnected. I called back finally talked to a phone scheduler & requested a stop work order & headed to Harnish. The service desk person Darwin called me & said they did diagnostics & could repair the car Wednesday. I told him I was on my way to get my car & cancel the service. He said he would see me when I got there. He was not there when I arrived he left as his shift was over. While I was waiting to get my car, 2 car technicians ( mechanics) told me they saw my car in the lot all day, but there was no repair order. Darwin's job. So, I paid for the diagnostics (over $400) which I believe was done after I stopped the work, but it was done. The mechanic got my car & apologized for the experince. I am sympathetic to shortage of workers after COVID, but updates & honesty could have avoided the loss of $1000+ business from me not to mention return business. I will never go to Harnish VW again. Besides a Yelp review I will tell everyone I can. read more

I bought a Kia Soul from them at the end of July 2021 and had a decent experience. However, in the three months of having the car, I have had two issues: Early in October (when the rain started) I noticed a leak where the hatch door meets the roof. I took the car in to service and was told it would take around 2-4 hours. It took about six and I was told it was a body issue that needed a separate appointment. So I came back and expected another six hour day, after about two hours a salesman, Ryan popped in and asked if I wanted to see if he could get me into something that could better suit my needs. I figured I had several hours of waiting to do so why not. After several hours of back and forth I decide that I'm ready to check on my car so I walk over to service where I am told that they determined HOURS AGO that the car would need to go to a body shop and has been sitting parked and ready to go. The guy at the service desk seems confused with my confusion, stating that he suggested to Ryan that he get me into something different. Ryan had not mentioned this to me, I thought my car was being worked on for those past few hours. So I make ANOTHER appointment to come back Monday 10/11 to speak with Bill Craft. So I will update the review based on that experience. Since making that appointment I've had several incidences of the battery dying. When explaining the problem to Ryan I cited the blinkers going very fast when I use either turn signal as a sign of the battery being low since I purchased the car. I don't know too much about cars and rather than help me find a solution he zeros in on googling fast blinkers and turning the screen around to prove me wrong that the blinkers going fast are simply a bad bulb. Ok that's great but that doesn't explain the dead battery and having to jump my car to start it. He sends me to budget battery to shut me up basically, without offering any sort of inspection. Awful experience with Ryan specifically, and I do not have high hopes for future experiences at this dealership. I'd go to a third party but Midas had trouble running a diagnostic, saying there was some sort of block on the system. I'm not sure what that means but I've never had this many problems with a car or salesperson. Ryan is a great salesman but that's about it. read more

This is a terrible dealership. Please use other options as they are terrible at communicating, unable to fix anything, and follow through is laughable. read more

Huge huge shout out to Daine Patton who helped us with our recent trade in, he was super friendly, prompt, and answered all the questions we had! Best service ever! I will refer him in a heartbeat. We had our wild 3 year old with us and Daine interacted with him so well and made our experience a quick one. He made us feel like we weren't doing business but instead made us feel like we were working with a good friend! Friendly service, awesome down to earth personality and made us feel at home. Thank you Daine! read more

I stopped by today to look for a truck and had one of the best shopping experiences I ever. I was greeted by a young man named Tyler Montes as soon as I started looking at trucks. Tyler was friendly, professional and patient with me. He walked me through the process to find my new truck like a pro! He didn't even bat an eye when I asked him to wait for me when I had to leave the dealership to go get information to complete my purchase. The Sales manager, Steve, was friendly and very helpful. The appraisal given on my vehicle was more than fair which made gave me a piece of mind when purchasing my new truck. The manager, Dean, came by to check on me and made sure I was happy and being helped Mike in finance was on it. He had everything ready when it was time to sign. He was friendly and professional which made the last part of the process easy. I am completely satisfied with my purchase and the service I received. I highly recommend this dealership for the fair prices and the genuine care they demonstrate. read more

Absolutely the worse service department treatment I have ever had occurred today. The service manager informed me that a repair that was to be covered by my warranty would cost me 2 hours of labor. This is BS and I strongly encourage you not to consider this location for your service department needs and next car purchase. Trust me you will regret it! read more

Absolutely HORRIBLE customer service. We dropped our truck off (which we bought brand new from here) for a service that we were told would only take 3 hours. Several hours into the repair, they still had no answer on the status of our truck. At 6p we got a message that they were closing and we'd have to get our truck the next day. We were left without a vehicle, and we were pissed. We spoke to a couple of guys from the sales office (which stays open later) who mentioned that only the service department can provide courtesy cars for vehicles held overnight. We were told to get a car from Enterprise instead. I was shocked! Once the sales manager discussed the issue more with us and realized that the service department had truly dropped the ball, he offered us a car so that we could at least get to work the next day. I really appreciated that. So in terms of a rating, Harnish service center gets 1 star (because they finally finished the repair.... 14 hours later), and Harnish sales gets 5 stars thanks to Doug Larson. read more

Jason at vw Puyallup is the best, his dedication and knowledge has beat my expectations provide excellent service. I don't normally write up review like this but he should have a pay raise from his company approved by me thank you Jason!! read more