Love this place and their employees. Go see Jabr at Town Auto! Great customer service he will take…read morecare of you!

From the owner: Buyer and seller of all types of used cars and trucks.read more

Had a troubling expeirence at the start, but Mike and the team did their best to make things right!…read more I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the vehicle it needed urgent and hazardous repairs. A major component of the transmission was damaged and there was significant oil leaks. It took 3 days to even get in contact with a manager, leaving me without transportation and no idea when I would be getting my vehicle back. Despite purchasing a full warranty with the dealership they did not authorize my warranty at the time of purchase and left me without a working vehicle. The car that I drove for only 2 weeks has now been sitting in the shop for almost a week! I am thankful to the team for finally covering the repairs, I just wish this could have been solved in a more timely manner with clearer communication.

We just bought a 2025 BMW X5 Hybrid from Mike Eastey at BMW Northwest. He is an incredible…read moresalesperson to work with, and he puts his customer's needs first. There were three people looking at the car we wanted, but Mike made our deal happen and got us the car! We brought the car home and realized we had run over a nail. We brought the car back the next day, and he had the nail removed. He then personally took the racks off of our old BMW and installed them on our new car. I would highly recommend working with Mike Eastey. Best and most efficient experience we have had purchasing a car. Thanks, Mike!

Shout out to Matt Hanby in service area he took care of me, gave me the recommended things that…read moreneeded to be done to my car and also changed my key fob battery also which I wasn't expecting. Totally appreciate his vibe and his hospitality

Nick Dang is the best, very professional and experienced. Cant be more than happy with our TX 500h…read moreluxury

TLDR: Egregious $7k appearance package add-on that they eventually admitted was a market adjustment…read morein disguise. This was not shown on website listing and could not be removed despite being labeled as an "option". I bought a 2023 RAV4 Hybrid from here a couple years ago. After buying, I knew that they had screwed me even after negotiating down. However, I waited to write a review until my service contract was over. I saw the RAV4 I wanted on their website. It was listed at MSRP (I've uploaded an image of the sticker on their site) with a single $798 dealer-installed accessory (Pulse) that came with the car. So the total online was $38,007. I called beforehand to confirm availability and was told that the price was accurate. After I went and test drove, it was time to do paperwork and I was hit with a fat $7k add-on for the "Larson Appearance Package" as well as a $1k Zurich Key Protection (see the image I uploaded). That's an insane $8k increase. I tried repeatedly to get them to remove the appearance package, but the salesman and the finance manager kept pushing strongly. They eventually told me that because the hybrid model is in high demand, they mixed a "market adjustment" into the cost of this additional package. For that reason, they weren't willing to sell me this car without the package (aka not really an "option" despite the name) and were going to wait a couple weeks for someone else to buy it. I did end up negotiating the price of the appearance package down, but I would've much rather had it completely left off. The dealership knew what they're doing by omitting this from the car's listing and then tried to slap this ~20% price increase on the customer right before they were about to make a purchase. Then I also had to go through the usual pitch from finance where they try as hard as they can to push extended warranties that I didn't need. "I would never let my kids drive without extended warranty" the guy kept telling me. Give me a break.

AJ Merrell from Larson Audi Tacoma provided the best car buying experience ever. He was so…read moreprofessional, efficient and went above and beyond to make my car buying experience smoother despite the hitches on my end. I can't recommend him high enough. He worked very hard to remove the stress and make the experience as quick and smooth as possible. Great guy!

After looking at a few Accords at Hinshaw's Honda with Alex, I was interested in something more…read morewith a luxury feel. Alex wasn't unable to accompany me to Hinshaw's Acura so I was referred to Kam. Kam listened to what I was looking for and knew all the answers to my questions. Car buying is kind of nerve-racking but Kam made the process as easy as possible. Thanks, Bill

Extremely Disappointing Experience -- Felt Taken Advantage Of…read more I don't usually write reviews, but I felt it was important to share my recent experience with Hinshaw's Service Department so others especially women are aware of what they might encounter. Reading prior reviews helped me realize this isn't an isolated issue, and hopefully, mine helps someone else. My vehicle was towed to their service center on October 8 because it wouldn't start. It turned out to need a simple battery replacement, which I expected to be straightforward. During that time, my service advisor Tim informed me about two recalls (the bearing rod and fuel pump), which I approved to have completed. My car was ready on October 10, and I picked it up that morning. The very next day, my vehicle unexpectedly shifted into neutral on its own and wouldn't change gears. I recorded the issue and contacted the service department right away. The car was towed back a second time, and I was told no error codes appeared but that they would keep it for observation. The following day, they said everything looked fine and that it was running fine. However, within two minutes of leaving the lot, the same problem happened again. I called immediately, and Tim advised me to bring it back yet again. Later, he said the issue is the Transmission Control Module (TCM) but the part was on backorder and could take up to a year to arrive. He even suggested that my "best option" is to trade in the vehicle, then transferred me to sales. When I spoke with David in sales, he told me the used car manager wouldn't buy a car with an undiagnosed issue but could take it on a trade-in. The whole thing felt off. I specifically said I don't want to trade my vehicle in but please quote me on an as is amount they would possibly give me for the vehicle. By this point, I had already paid $387.54, and now I was being told I'd need to pay another $220 for diagnostics and potentially $1,700 (TCM) + $800 in labor for a repair that might not even fix the issue. There was no clear explanation or guarantee. Tim was polite but seemed rushed, dismissive, and uninterested in hearing my concerns. His push to get me into a new vehicle felt manipulative. I contacted Service Manager Mike McCoy to better understand what was actually done to my car and what I was being charged for. Mike called me, explained the steps taken, and apologized. However, he also implied that I might have caused the transmission problem because I hadn't done a transmission fluid flush something he confirmed by calling my oil change shop and checking my CARFAX, which felt unnecessary and accusatory. Interestingly, Mike also discovered that the TCM part was not backordered as Tim claimed it could be available within a week. About 30 minutes later, Mike called to tell me that after personally inspecting my car, he found three software updates that needed to be installed and that this resolved the issue completely. While I appreciate that Mike ultimately took the time to fix the problem, this entire experience was stressful, frustrating, and deeply disappointing. It's clear there's a serious lack of communication and oversight in the service department. Tim, in particular, should be monitored more closely his actions nearly pushed me into a completely unnecessary trade-in or buying unnecessary parts which could have cost me thousands of dollars. In the end, the issue was fixed with software updates, not a new transmission or part on "backorder." The thought that someone could intentionally mislead a customer especially one already stressed and unfamiliar with car repairs is disturbing. Hinshaw's needs to take a hard look at how their service advisors operate. What happened to me felt predatory and dishonest. I sincerely hope no one else, especially another woman, has to experience what I went through.

Great service overall. Very relaxed experience. Didn't feel pressured. Graham was very helpful in…read moreget all of my questions answered. Gella was extremely professional with helping me understand the entire purchasing process. Left the lot very happy with my purchase of a 2016 4Runner!

Do NOT trust this company. I bought my first car from them and later realized it was overpriced…read more After just 7 months, the car was totaled, and their GAP insurance was useless -- they refused to pay anything. Now I'm stuck with about $12,000 in debt. Be careful and don't make the same mistake.

Definitely recommend asking for Eugene Michael. He helped me with my purchase this week. He's…read moreknowledgeable, friendly, and made everything as smooth as possible. I ended up purchasing a pre-owned Audi the day after my initial visit, and Eugene was great with follow up and answering any questions I had. Audi Tacoma in general has a great selection of quality cars at all different price points. Their prices may seem slightly higher than other dealerships on pre-owned cars, but they do an awesome job of making sure the cars look, feel, and drive like brand new ones. Eugene can also help you with any of the cars at their sister stores Porsche Tacoma and Mercedes-Benz Tacoma.

I always love coming in to have my car tuned up! Always great to see Rob who sold me my first…read moreAudi!! Danny was great in the service department and helped me understand my cars needs and the difference in tires. Will always purchase any of my car from this dealership!

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.

Car buying is never easy, and used car buying-- especially today-- is the hardest it's ever been…read more I'm really fortunate that I stumbled across the team at Honda of Fife. No hidden tricks, no slimy-dealer vibes, and all-around nice folks. I found a great family vehicle in tip top shape, and feel confident knowing I can bring it in for oil and maintenance and be taken care of. Huge shout out to Robert for being a top-tier salesman in our deal (and making sure we had all the popcorn and cookies we needed!), Brian and Tom for handling the numbers and paperwork, and Trenton for getting us started. If family dealerships with strong values, good attitudes, and honest business matter to you, then you found the right place.

While this was an excellent place to get non-ethanol fuel for a long time, they are NO LONGER…read moreOFFERING NON-ETHANOL FUEL here anymore. I pulled up the other day to fill up and found a note on the pumps to this effect.

Balls does what they say with excellent repairs the first time . If they miss , and the car is…read morestill problematic they fix it .