Had a troubling expeirence at the start, but Mike and the team did their best to make things right!…read more I purchased a 2022 Subaru with under 100k miles with a full warranty. Within 2 weeks of purchasing the vehicle it needed urgent and hazardous repairs. A major component of the transmission was damaged and there was significant oil leaks. It took 3 days to even get in contact with a manager, leaving me without transportation and no idea when I would be getting my vehicle back. Despite purchasing a full warranty with the dealership they did not authorize my warranty at the time of purchase and left me without a working vehicle. The car that I drove for only 2 weeks has now been sitting in the shop for almost a week! I am thankful to the team for finally covering the repairs, I just wish this could have been solved in a more timely manner with clearer communication.

The good: we negotiated a deal and left happy. The time was somewhat fast and smooth: in and out…read morewith keys to our new (used) vehicle in under 3 hours. The bad: zero relationship-building on their end. And I mean ZERO. No effort to get to know us. It was as bland and basic as plain-yogurt. Did they try to upsell, of course, but the relationship-building was void. Would I buy from these guys again? Not likely. They had a Honda trade-in car I was searching for, I saw it online and called to see if it was available. Found others online, but Fife was closer. Decided to see it in person, but immediately drove it next door to have the Honda dealership maintenance team check it out. They found $500 worth of errors/services needed, so I went back to BMW to negotiate. We did and bought it. I absolutely love the Fife Honda dealership and team, as we've been going there for decades, where they greet us by name and offer us discounts. Sadly, Honda didn't happen to have the used-hybrid model we were in the market to buy, but BMW did.

Friendly, courteous and efficient! The cutest employee-three former Service Manager STILL showing…read moreup, still be productive!

Recently bought a pre-owned 2018 Honda CR-V EX-L from Lexus of Tacoma at Fife, trusting their…read morereputation for quality. That was a massive mistake. The air conditioning completely failed within 24 hours of driving the car off the lot. After taking it to a Honda dealership they discovered a completely failed compressor shaft seal and a heavily leaking AC discharge hose. It is highly suspicious that the AC worked perfectly during the brief test drive, strongly suggesting the dealership simply recharged the refrigerant right before showing the car to mask a known, pre-existing issue OR just looked the other way at the leak. When I brought this to their attention, the response from management (GM: Frank Lee and Sales Director: Michael Spektor) were completely dismissive. They hid behind "as-is" paperwork to avoid covering the $800 repair bill for a component that failed immediately. If their multi-point inspection failed to catch an active AC leak, they are completely incompetent; if they knew about it and chose not to disclose it, they are dishonest. But don't worry you get your first oil change free here because everyone is so nice here - just not when they need to pay. Not to mention on our first drive out, the splash guard at bottom fell out the bottom while going 70MPH on I-5, you can only image what they would refuse if it had hit someone or caused an accident. Not inspected I'm guessing Once they have your money, they do not care about selling a functional vehicle or respecting your boundaries. Do yourself a favor and buy your next vehicle elsewhere.

TLDR: Egregious $7k appearance package add-on that they eventually admitted was a market adjustment…read morein disguise. This was not shown on website listing and could not be removed despite being labeled as an "option". I bought a 2023 RAV4 Hybrid from here a couple years ago. After buying, I knew that they had screwed me even after negotiating down. However, I waited to write a review until my service contract was over. I saw the RAV4 I wanted on their website. It was listed at MSRP (I've uploaded an image of the sticker on their site) with a single $798 dealer-installed accessory (Pulse) that came with the car. So the total online was $38,007. I called beforehand to confirm availability and was told that the price was accurate. After I went and test drove, it was time to do paperwork and I was hit with a fat $7k add-on for the "Larson Appearance Package" as well as a $1k Zurich Key Protection (see the image I uploaded). That's an insane $8k increase. I tried repeatedly to get them to remove the appearance package, but the salesman and the finance manager kept pushing strongly. They eventually told me that because the hybrid model is in high demand, they mixed a "market adjustment" into the cost of this additional package. For that reason, they weren't willing to sell me this car without the package (aka not really an "option" despite the name) and were going to wait a couple weeks for someone else to buy it. I did end up negotiating the price of the appearance package down, but I would've much rather had it completely left off. The dealership knew what they're doing by omitting this from the car's listing and then tried to slap this ~20% price increase on the customer right before they were about to make a purchase. Then I also had to go through the usual pitch from finance where they try as hard as they can to push extended warranties that I didn't need. "I would never let my kids drive without extended warranty" the guy kept telling me. Give me a break.

AJ Merrell from Larson Audi Tacoma provided the best car buying experience ever. He was so…read moreprofessional, efficient and went above and beyond to make my car buying experience smoother despite the hitches on my end. I can't recommend him high enough. He worked very hard to remove the stress and make the experience as quick and smooth as possible. Great guy!

After looking at a few Accords at Hinshaw's Honda with Alex, I was interested in something more…read morewith a luxury feel. Alex wasn't unable to accompany me to Hinshaw's Acura so I was referred to Kam. Kam listened to what I was looking for and knew all the answers to my questions. Car buying is kind of nerve-racking but Kam made the process as easy as possible. Thanks, Bill

Extremely Disappointing Experience -- Felt Taken Advantage Of…read more I don't usually write reviews, but I felt it was important to share my recent experience with Hinshaw's Service Department so others especially women are aware of what they might encounter. Reading prior reviews helped me realize this isn't an isolated issue, and hopefully, mine helps someone else. My vehicle was towed to their service center on October 8 because it wouldn't start. It turned out to need a simple battery replacement, which I expected to be straightforward. During that time, my service advisor Tim informed me about two recalls (the bearing rod and fuel pump), which I approved to have completed. My car was ready on October 10, and I picked it up that morning. The very next day, my vehicle unexpectedly shifted into neutral on its own and wouldn't change gears. I recorded the issue and contacted the service department right away. The car was towed back a second time, and I was told no error codes appeared but that they would keep it for observation. The following day, they said everything looked fine and that it was running fine. However, within two minutes of leaving the lot, the same problem happened again. I called immediately, and Tim advised me to bring it back yet again. Later, he said the issue is the Transmission Control Module (TCM) but the part was on backorder and could take up to a year to arrive. He even suggested that my "best option" is to trade in the vehicle, then transferred me to sales. When I spoke with David in sales, he told me the used car manager wouldn't buy a car with an undiagnosed issue but could take it on a trade-in. The whole thing felt off. I specifically said I don't want to trade my vehicle in but please quote me on an as is amount they would possibly give me for the vehicle. By this point, I had already paid $387.54, and now I was being told I'd need to pay another $220 for diagnostics and potentially $1,700 (TCM) + $800 in labor for a repair that might not even fix the issue. There was no clear explanation or guarantee. Tim was polite but seemed rushed, dismissive, and uninterested in hearing my concerns. His push to get me into a new vehicle felt manipulative. I contacted Service Manager Mike McCoy to better understand what was actually done to my car and what I was being charged for. Mike called me, explained the steps taken, and apologized. However, he also implied that I might have caused the transmission problem because I hadn't done a transmission fluid flush something he confirmed by calling my oil change shop and checking my CARFAX, which felt unnecessary and accusatory. Interestingly, Mike also discovered that the TCM part was not backordered as Tim claimed it could be available within a week. About 30 minutes later, Mike called to tell me that after personally inspecting my car, he found three software updates that needed to be installed and that this resolved the issue completely. While I appreciate that Mike ultimately took the time to fix the problem, this entire experience was stressful, frustrating, and deeply disappointing. It's clear there's a serious lack of communication and oversight in the service department. Tim, in particular, should be monitored more closely his actions nearly pushed me into a completely unnecessary trade-in or buying unnecessary parts which could have cost me thousands of dollars. In the end, the issue was fixed with software updates, not a new transmission or part on "backorder." The thought that someone could intentionally mislead a customer especially one already stressed and unfamiliar with car repairs is disturbing. Hinshaw's needs to take a hard look at how their service advisors operate. What happened to me felt predatory and dishonest. I sincerely hope no one else, especially another woman, has to experience what I went through.

Great service overall. Very relaxed experience. Didn't feel pressured. Graham was very helpful in…read moreget all of my questions answered. Gella was extremely professional with helping me understand the entire purchasing process. Left the lot very happy with my purchase of a 2016 4Runner!

I went to look at a couple cars at this dealership. Advice? Scrutinize the cars. I have real…read moreconcerns as to who inspects these vehicles they bring onto their lot. The vehicles I inspected ... #1...rust and major corrosion. Rusted out undercarriage and bumper. It looked like a hard bump would have knocked the bumper off. Even the peg holding the floor mat was rusted. Went to open the glove compartment and it completely disengaged and fell to the floor. Didn't even bother test driving. The price was laughable at 22k. I wouldn't pay 3k for it. Vehicle #2...better...only some rust in undercarriage. Turn signal shorted out and near 200k miles. It was a lower FWD model than the first one and priced at 19k....ridiculous. I was able to find a superior vehicle, same make/model and one year older with less miles for 14k at the premium AWD model. People were really nice...just, the cars i looked at were highly over inflated in price...and that's putting it nicely.

Definitely recommend asking for Eugene Michael. He helped me with my purchase this week. He's…read moreknowledgeable, friendly, and made everything as smooth as possible. I ended up purchasing a pre-owned Audi the day after my initial visit, and Eugene was great with follow up and answering any questions I had. Audi Tacoma in general has a great selection of quality cars at all different price points. Their prices may seem slightly higher than other dealerships on pre-owned cars, but they do an awesome job of making sure the cars look, feel, and drive like brand new ones. Eugene can also help you with any of the cars at their sister stores Porsche Tacoma and Mercedes-Benz Tacoma.

I always love coming in to have my car tuned up! Always great to see Rob who sold me my first…read moreAudi!! Danny was great in the service department and helped me understand my cars needs and the difference in tires. Will always purchase any of my car from this dealership!

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.