If you have ANYTHING go wrong with your appliances give him a call. He saved me from having to buy…read morea new dryer..fixed it and then totally cleaned everything all out. He went above and beyond!

Fixed my dryer, and washer on two separate occasions and I was pleased with service and results.read more

I paid Appliance ER $110.04 for a diagnostic visit on my Bertazzoni refrigerator. During that…read morevisit, the technician showed me the failed part -- the main control panel -- and explained it would need to be replaced. After receiving their estimate, I was shocked. Appliance ER quoted me $1,935.02 to replace a part that I was able to purchase directly from Bertazzoni for $249.95. This is not a complicated repair. The control panel is a plug-and-play unit. The installation instructions are straightforward and publicly available: Turn off the breaker, unplug the unit, take a photo of the wiring, swap the panel, and reconnect. That's it. No sealed system work. No refrigerant. No special tools. No advanced labor. Yet the quote reflects nearly $1,700 in markup for a part swap that takes minutes. What's most concerning is that the technician physically showed me the panel during the diagnostic, so I was able to verify exactly what part was needed and how simple the replacement is. This felt far less like a repair estimate and far more like an attempt to take advantage of a homeowner who doesn't know they can order the part themselves. I understand companies need to make money. I do not understand a 7-8x markup on a plug-in component with minimal labor. If you use Appliance ER, make sure you price the part yourself before approving any work. It may save you thousands.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

Welch's is a first class family outfit! I needed a glass tray for my older microwave and they were…read moreover $100 used if I could even find one on Ebay. I called a few other used parts places that came up on Yelp and they did not have the part, and nobody had it new. I decided to try one last call before biting the bullit on a new microwave, and tried the next one on the list, Welch's. The lady there was very nice and amazingly they had my tray used, and she said they were going for $100 to $150 on Ebay but she didn't feel right charging that much, and she sold it to me for $40, and after a $10 tip I happily warmed up some coffee when back home!

They're the best! Been buying appliances from them for over 25 years!…read moreWhenever I have a need they're the first place I'd call.

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

This dude impressed me. He came and fixed my freezer for $120, which was the price of the service…read morecall, worked into the solution. He could have made up a bunch of nonsense about what was wrong and even pretended to have to order a part, but he not only told me what he did to fix it but tons me how to fix it I'd it happened again. He was on time, clean, and respectful. He cleaned up after he was done and also offered diagnosing other appliances for $50 while he was there. I WILL BE using them again- and you should too!

From the owner: Over 37 years in the appliance service industry. Easy to work with and great communication. On time…read moreand honest. We service all of Pierce County.