If you have to get a car in the Kalamazoo area this is where you need to be! Great people that go…read moreabove and beyond!

My family and I have purchased many cars from this dealer over the last 20 years. When something…read moreas good as this exists there is no reason to change. Not your stereotype car sales scenario. Family owned and operated. I have always been treated like I am the only customer Doug has. No other options for doing car business for us. The best of the best, believe me.

Worst Service Experience I've Ever Had - Avoid Zeigler Honda of Kalamazoo at All Costs…read more I had the unfortunate luck of breaking down in Kalamazoo while visiting family. I took my car to Zeigler Honda, assuming a dealership would be the easiest. Big mistake. They quoted me $4,000 for a new clutch on a car with only 40,000 miles. The estimate was nearly double what multiple independent mechanics quoted me. I was told that if Honda ever issued a recall, only work done through a dealership would qualify for reimbursement--so I felt completely trapped. The service advisor assured me this was the worst-case scenario and said the parts would be sent to Honda for review after the repair. Once the job was done, they changed their story--said they'd "held the parts" for me but wouldn't be sending anything in. Honda already issued Technical Service Bulletin 22-017 acknowledging premature clutch wear due to a supplier defect. Zeigler charged double the labor listed in that bulletin, and to make things worse, they performed additional work I never authorized, which ended up causing additional issues I had to have corrected elsewhere. In short: this dealership is dishonest, overpriced, and untrustworthy. I've owned Hondas for many years, and this experience was such a disaster that it's made me question the brand altogether. If you ever find yourself needing repairs in or around Kalamazoo, take your car literally anywhere else. You'll save money, time, and a lot of frustration. Zeigler Honda is an embarrassment to the Honda name.

Last time at Zeigler, listen to the other reviews. I've been coming for years but my last oil…read morechange experience was the worst and the most expensive. The service staff was nice, but I miss Rich and his absence was noticed. They were not busy at all. I waited over an hour with zero check in or communication. My car was gone from the service bay for over 40mins, and again no communication. They used to check in when the service was done and it went to the wash, clearly not anymore. I've never had this experience and will never be returning. Do your self a favor and go anywhere else but here. There are too many good shops in Portage/Kzoo to subject yourself to this.

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!

Over the years, I've purchased several vehicles from dealers. We purchased a vehicle from Metro…read moretoday and it was the best experience I've ever had. Jamie Baran is a great salesperson. He listened, was respectful, he wasn't pushy, he worked with us, and he was patient and informative as he explained the features of the vehicle. Zed was an amazing finance guy. Efficient, respectful, and helpful. Definitely recommend them.

We wanted to arrange for a test drive for a vehicle that was out of stock at the Battle Creek…read moredealership. We reached out to Metro Toyota and Connor Moss was able to make sure our test drive vehicle was ready to go. He met with us afterward and was very knowledgable in answering all of our questions. Overall a very positive experience, both with Connor Moss and Metro Toyota. We will be back.

I would NEVER buy a vehicle with these people! My girlfriend has been dealing with Montana and one…read moreof his coworkers. Montana would constantly text her to nag her, and when she was finally ready to buy something all they did was yank her around. They told her about a vehicle she would be interested in, but it wasn't there, but they PROMISED it would be there Monday. She set an appointment with them, drove all the way there from Battle Creek, just to be told that the vehicle was in CHICAGO!!! They told her that it would be back on Wednesday, so she set an appointment, then texted them that she was on her way and he said ok. She made it almost there, and he texted her that the vehicle was already SOLD!!! What a complete waste of time, and so unprofessional. I will be telling everyone I know to steer clear of this dealership!!$

Received a recall notice for a 21 Lincoln. Called and booked an appointment, indicating that I…read moreneeded a loaner car if it was going to take more than a few hours. Recall states 4 hours to multiple days. I live 40 miles from the dealership. The appointment was scheduled. A week later, I received a call indicating that since we didn't buy the car at their dealership, a loaner was not available. The car has 28,000 miles on it! I could understand if it were something I caused, but it's a recall. Booked at a local Ford Dealership and problem solved. Audi and BMW never treated us this way. Be warned of a lack of past sale support.

Great customer service and maintenance service for my car. Would highly recommend and suggestread more

horrible service department. Had my vehicle for 10 days would not return any phone calls couldn't…read moreget any human being on the phone that could give me any kind of an update with my truck. I had to tell the receptionist to get it packed up and ready for me to come pick up, cause I'm willing to take it to another dealership.

STAY AWAY!!! I have a 2013 Rogue that I purchased from them in June 2025 and, in April 2026, it…read morestarted having transmission issues (known issue with CVT transmission). I have gotten the runaround quite a bit from them after dealing with BC Auto and not getting it fixed there when they said it would be and then dropping it off at a place in Kalamazoo and being told it was going to be done on a certain day and it wasn't and, what they do not tell you (so read the contract carefully) is that they can put an important part like an engine or transmission into your car from a junkyard that you have no idea how it has been taken care of, or IF it has been taken care of. They (Ameer Ghazal) refused to let me get into another vehicle I felt was safer because I commute 30 miles one way each day for work and I am the breadwinner of the family. I am beyond disgusted that all they care about is the vehicle and not the safety of their customers. I expressed multiple times that I didn't feel safe, but that didn't matter. I will never, ever, ever buy another vehicle from them (or any member of my family). And, PS - the only other option they did give me was to voluntary surrender (repossess) the car and then I would be responsible for the residual after it was sold at auction for $1000 to $1500 and that my wages/taxes would be garnished. HORRIBLE, HORRIBLE CUSTOMER SERVICE!!!!!

how can I give u guys a good review when your service was terrible I got a 2017 Ford escape I…read moredidn't even have it a full year . after 6 months I had to get it towed there The mechanic people told me that it was the transmission. Ok let's fix it took 3wks so I go get it on a Monday that Wednesday I stop up there told them it's doing the same thang so ok bring it next Tuesday car won't start so had it towed there again 3 weeks later ooh it was the engine lord then go get some things out the car door unlock all my shit gone and it's my fault I should of lock it how when u had the keys tell me how that's my fault u left my doors unlock plus said it was one thing but it wasn't come now take my picture down that u beg me to take gave me that lemon ass car sign Christy Jackson