CAUTION!! BE AWARE!! I feel personally taken advantage of by the service department. AS a result of trying to make money off me in the long run. Makes sense right. .....Very very sad discovery..... this is my second bmw. the first one I did all the work myself. So before anyone else may think oh he might not know what he's talking about. I generally do. BAD BUSINESS. customer concerns should not be looked over. As now I will have potentially much greater issues. all due to a very very common issue. which most would think a BMW dealer should be very aware of. not only do they not validate my concerns and look at VERY common issues. they also improperly quote for work. to make more money. I was once quoted that I needed a whole new PDC (Park distance Control) sensor **$450** or so!! All because the system was inoperative. this actually turned out to be simply corrosion in the wire harness. Removed harness and all is Working 100%. They have not made any effort to make this right with me at all. Brushed off my concerns for 3-4 times I had brought the car in. The last time was with a personal witness. I have great mechanical knowledge. I have indeed been here for this fairly common issue and stated my very worrisome concerns 3 or 4 times. at the very least. But if someone is experiencing a fairly common issue and it is not addressed by the 4th time. That now is a great feeling of being taken advantage of. Since I first got my N55 powered Bmw, I had taken it in for a overall check up of the motor all around. They changed oil. brake flush, oil pan gasket, trans pan gasket. You know VERY typical common stuff. yet looked over my valve cover and PCV. One very very common symptom of a pcv failure is a high pitch whistling noise at stop signs, red lights etc. Once engine is fully warmed up. approx. 15-20 seconds in duration. with that being said I call a very knowledgeable BMW mechanic in both colorado and california. As well as I post on a F30 Forum page with many replies. Mentioning my issues but not the dealership specifically. should I? well the calls to colorado and california mechanics where the bmw scene is much much greater. only, CONFIRMED that my gut feeling was correct. they are trying to look over my concerns and make more off of me in the long run. so after I describe issues and they now inform me yeah that's pcv related and very very common. So now my PCV is whistling very aggressively, I do a air test near it and yep. Appears so. Also pulled all codes and codes match up with pcv failure. In result this can cause front or rear mainseals of MOTOR BLOCK to become weak, move or even leak. I had great trust in this place until I was steered wrong. on general basic maintenance. scared to go back. it now had lightly affecting my drivetrain. Have not driven car since. I do not like doing the work to my cars my self. I like to trust a dealer to do proper things. especially on a luxury vehicle. Very disappointed that I feel taken advantage of by simple knowledge. the next repair will probably have to come out of my own pocket simply because I TRUSTED the service advisor when he told me 4 times at least that this was nothing to worry about. I hope others can pay closer attention to things. Note: My friend had witnessed the 4th time I took in for noise and they brought car back out very quickly to tell me nothing to worry about. The N55 consumer reviews state RELIABILITY AND SIMPLE MAINTENANCE. read more

CAUTION!! BE AWARE!! I feel personally taken advantage of by the service department. AS a result of trying to make money off me in the long run. Makes sense right. .....Very very sad discovery..... this is my second bmw. the first one I did all the work myself. So before anyone else may think oh he might not know what he's talking about. I generally do. BAD BUSINESS. customer concerns should not be looked over. As now I will have potentially much greater issues. all due to a very very common issue. which most would think a BMW dealer should be very aware of. not only do they not validate my concerns and look at VERY common issues. they also improperly quote for work. to make more money. I was once quoted that I needed a whole new PDC (Park distance Control) sensor **$450** or so!! All because the system was inoperative. this actually turned out to be simply corrosion in the wire harness. Removed harness and all is Working 100%. They have not made any effort to make this right with me at all. Brushed off my concerns for 3-4 times I had brought the car in. The last time was with a personal witness. I have great mechanical knowledge. I have indeed been here for this fairly common issue and stated my very worrisome concerns 3 or 4 times. at the very least. But if someone is experiencing a fairly common issue and it is not addressed by the 4th time. That now is a great feeling of being taken advantage of. Since I first got my N55 powered Bmw, I had taken it in for a overall check up of the motor all around. They changed oil. brake flush, oil pan gasket, trans pan gasket. You know VERY typical common stuff. yet looked over my valve cover and PCV. One very very common symptom of a pcv failure is a high pitch whistling noise at stop signs, red lights etc. Once engine is fully warmed up. approx. 15-20 seconds in duration. with that being said I call a very knowledgeable BMW mechanic in both colorado and california. As well as I post on a F30 Forum page with many replies. Mentioning my issues but not the dealership specifically. should I? well the calls to colorado and california mechanics where the bmw scene is much much greater. only, CONFIRMED that my gut feeling was correct. they are trying to look over my concerns and make more off of me in the long run. so after I describe issues and they now inform me yeah that's pcv related and very very common. So now my PCV is whistling very aggressively, I do a air test near it and yep. Appears so. Also pulled all codes and codes match up with pcv failure. In result this can cause front or rear mainseals of MOTOR BLOCK to become weak, move or even leak. I had great trust in this place until I was steered wrong. on general basic maintenance. scared to go back. it now had lightly affecting my drivetrain. Have not driven car since. I do not like doing the work to my cars my self. I like to trust a dealer to do proper things. especially on a luxury vehicle. Very disappointed that I feel taken advantage of by simple knowledge. the next repair will probably have to come out of my own pocket simply because I TRUSTED the service advisor when he told me 4 times at least that this was nothing to worry about. I hope others can pay closer attention to things. Note: My friend had witnessed the 4th time I took in for noise and they brought car back out very quickly to tell me nothing to worry about. The N55 consumer reviews state RELIABILITY AND SIMPLE MAINTENANCE. read more

This place is a joke. Don't waste your time. This dealer would get a negative five star review if possible. Before making a commitment to driving two and a half hours to Michigan to see the luxur car that I was interested in, I began by calling the dealership to make sure that all the pictures and information online was accurate, the salesman confirmed. The next day when I arrived the first thing that I noticed was that the cars rear bumper and trunk had damage that appeared to be from a collision. There where scratches all over the body and there was a fitly grease stain in the trunk and both passenger seats. Acid spilled all over the main battery and connectors. Mounted tires where older then car itself to the point that the TPMS(Tire Pressure Monitoring System) indicator light was ON. For the finale believe it or not found a pair of shoes on the floor behind the driver seat. FYI- they weren't my shoes and no one knew who they had belong to. This car looked as though someone had a party in it and forgot to clean up the mess. When I question the sales team about the damage they were all confused as to what happens and claimed they knew nothing about it. Sorry, this was clearly a lie. I had never experienced such an unprofessional and uncomfortable situation at a major dealership. This experience was worse than buying from a private seller off the street. In conclusion this place is very unprofessional and a waste of my time and money. They should be ashamed of themselves. read more