Sent a request for quotes on Yelp for a bumper repair and Liberty was one of the shops that…read moreresponded. I had already heard of them since a friend had gotten work done there recently and had a positive experience. Donnie responded promptly and was very courteous and thorough. He asked to see the car in person before committing to a quote, and everyone I interacted with at the shop were friendly and helpful. Even though the price they gave me was more expensive than some of the other shops, I went with them because of their reputation and great customer service. The turnaround time was also quick and they even cleaned my car. All in all, I'd happily recommend Liberty to anyone who needs auto body repair.

Great people who do the job right and work with your insurance. Quality is OEM or better including…read moreflawless paint and body lines.

They sure never disappoint! I've brought my cars to them a few times for body work. ! I'm always…read morehappy and they are very fair!

I had to replace the destroyed grill and the cracked plastic surrounding the grill after hitting a…read morefat Canadian goose nest Carson Pass on US88. A competitor refused to accept third party replacement grill and grill housing parts that I had bought (just two pieces). The OEM parts were pricey and since my truck is nine years old, I couldn't justify using them. The staff were accommodating and had zero problems using the third party parts and thus saving me hundreds of dollars. They were very nice, finish the job as on time as promised, charged reasonably and if I need anything else repaired in the future I will undoubtedly return.

Heads up, this place is a joke customer service sucks and they LIE ....so watch out .... charged…read moreme a lot. They messed up on their end. Didn't check everything went back for help and they refused me. Be careful.

I am very disappointed with the service I have received. Previously, I let it slide as the…read moreprogressive adjuster was on vacation and the shop must have just miscommunicated. My job was done early but there was paint on the side of the vehicle. The issue with it being done early was I was not spoken to until a few hours before causing me to have to pay extra for a rental car because the original estimate was wrong. Since Jason was out of the office I was told he would touch base with me by Tuesday but he did not attempt to contact me till Thursday when I did not have service. His next call was Friday to come pick up the vehicle. This was a long holiday weekend and the rental place was closing in 2 hours. We previously worked out he would leave it for me to pick up over the weekend so I could arrange a ride. He promised the keys would be left behind the desk to be picked up the following Tuesday when the shop reopened. Not only were the keys left in the car I have a newer truck so it's physically impossible to leave the keys in it and it to be locked. Sadly today I was referred to go to this shop again to deal with good ol Jason. He proceeded to badger me of why I would want to work with him again. To be frank progressive said they don't have alot going on and the body shop I was trying to go to in Reno did not have the proper frame working tools as this company does. Instead of being professional he sadly trauma dumped about why he didn't call me instead of just saying sorry I missed this because of my vacation. Telling a pregnant woman about your daughters loss is so not tackful. A simple I'm sorry I didn't call you as my front desk had stated I would, would have kept me as a client and owned up to an honest mistake. Trauma dumping is so unprofessional. I definitely thought it would be worth the drive to reno to get my car fixed vs dealing with emotionally charged workers who miss final details. Good luck with this shop!

Had an incident and ran over something causing major driver side fender damage…read more We took it by for a quote. The money was right, so we had everything ordered and paid for most up front. That was our choice. They only require a small deposit. Scott and Susan the owners are extremely nice people. Very up front with everything. If I had to critique 1 thing, the paint color was slightly off, but that was not a reflection of their service. This was the person that came in and made the color match for them. It did not have as much metal fleck in it. Susan offered to redo the paint job, but it was not enough of a notice to have them redo that. I actually like the slight difference in the color. Kinda unique. They are a small family owned place and I like to deal with small business. Located off of Goni behind the Carson Airport. So easy to get to.

The owners are incredibly responsive and kind. They fixed my bumper the Friday before Christmas,…read moreoffered great prices, and took the time to walk me through multiple repair options. The service was excellent, and I couldn't be happier with the experience. Highly recommend!

I don't think I can say enough good things about this place. To start Gary the owner came in an…read morehour early just to take in my car to accommodate my schedule. They dealt with the insurance company for me so I didn't have to and he sent me a quick text message every step of the way just to keep me updated. When they weren't working on it they took the time to wash it outside and detail the inside. He even went with me to go get a rental car and take the rental car back so I didn't have to walk in the weather. All of the work didn't take very long either he got all the parts OEM and pretty much had the job all done within a couple weeks.

Took my truck here to get repaired and the owner Alfred had just bought Dent Doctor and wanted to…read morepaint my truck there. Paint job failed after a year and they do not stand behind their work, still no resolution after months and dozens of emails and going by the shop.

Dave and his wife were beyond friendly, helpful and accommodating. Dave made my 2020 mini cooper…read morewith hood and headlight damage look brand new again. I can't recommend Mason Valley Auto Body enough.

From the owner: Mason Valley Auto Body is your hometown body shop. Our goal is to provide our customers with…read moreprofessional, friendly service. We specialize in insurance work as well as restorations, no job too big or too small. We also offer spray in bed liner.

I brought my mustang into Ritch's Body after a mishap. Jose and his staff was great and told me…read morewhat it was going to take to get my car back to looking its best. After getting it in my car was back to me in a short time. My car looks great. I do show my car and it has never looked better. I would highly recommend Ritch's Body Shop to get your vehicle back in top shape Thanks to everyone for a great experience.

I brought my Toyota Highlander in for a simple rear bumper replacement after it was damaged in a…read moreparking lot. They replaced the bumper and painted in perfectly, no problem, but the paint they applied didn't match the paint on the rest of the body of the car. When I first pointed out the issue, they denied there was any difference. Then they tried to explain the difference as resulting from painting on the plastic bumper vs. the metal body. When I pointed to the plastic front bumper which matched perfectly, they said that only the factory could do that and that no body shop could match the paint. Now I've had many other vehicles repaired at body shops and never once had an issue with matching paint. They offered to paint the car again, so I asked what they would do differently the second time. They said they would order the same paint from the same supplier and use the same process. I asked why they would expect a different outcome. They said it wouldn't change, so I said that was a waste of their time and mine. They then offered to repaint the bumper in a color that I felt matched as a courtesy. But that it too would look different on plastic than the metal samples they would provide. I said it's their job to pick a paint to match, not mine. I suggested that they try different paints on the old bumper that they had removed so that we'd see what it really looks like on plastic. "Oh, we can't do that". Having ignored the only logical path forward, that was the end of the conversation. I left with my multicolored car and will not return. See photo. I will go to another body shop to have the car painted properly in a matching color. I have rarely encountered a business which so fundamentally misunderstand or outright ignores the basic tenet of the service they provide - to restore the car to original condition prior to the accident. They were perfectly content with the work they had done and offered no reasonable solution to the readily apparent problem they had caused. I would strongly recommend that anyone prospective customer think twice before using this body shop.

I had this company do some cosmetic work on my 2011 Tundra. Great people to deal with from start to…read morefinish- enough so that I'll be using them again and have also referred them to my coworker who needs his fender repaired. They are very down to earth and extremely easy to deal with. In addition I found their fees to be far more reasonable than a few of the other quotes I got. If you need work done on your vehicle I highly recommend them.

Collision Brothers delivered exceptional service from start to finish. The communication was…read moreoutstanding. They kept me updated throughout the entire process and made sure I always knew what was happening with my vehicle. My truck was completed exactly within the timeframe they estimated and the quality of work is incredible. It looks like the accident never happened. I truly hope I never need Collision repair again but if I do, I will absolutely return to Collision Brothers. Their professionalism, transparency, and craftsmanship set them apart. I highly recommend them.

Dent Doctor of Reno - Mike, Damian, and Brittany, fabulous job on fixing my car. I went out and…read moregot 5 estimates, and the one from Dent Doctor Reno was the best deal. A couple of years ago I had a very good experience with them, doing a PDR, (Paintless Dent Repair), on my truck. So, I decided, despite the estimate which actually seemed to be too low, to give them a shot at fixing my car. This was a more complicated repair, involving both body work and paint. The end result was better than I could every hope for. Stellar work by a great shop with friendly folk!!!! Thank you!! Brad K

Had body work done about 2.5 years ago. Car is garaged and always kept clean. Clear coat on the…read morearea they worked on is failing. Original work was about a 4 out of 10, panel alignment issues, overspray, just generally poor work. Would not use this shop again.