This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why I can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK! read more

Affordable Automotive Services - Paid $300 dollars more than I should have!!! - Auto Repair Near Me - Moses Lake, Washington

So glad I got the extended warranty when I bought the car! First it was the transmission, then a cylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life! read more

We were on a road trip far from home when our vehicle overheated. The mechanic quickly diagnosed the problem but was unable to find the part for our older vehicle. The mechanic was able to figure out a way to repair the vehicle without the part. We made it all the way home. 1500 miles and no problems! The price was reasonable, too. read more

My power steering presently went out. Thought it was the power pump. They first had to check rack seal. It was blown out and had to be replaced and realign tires . A bit expensive $1700 but have had them work on car before and trust them. They could have scammed me and put on a pump and it was good after all. read more

These guys were wonderful! I had some serious trouble with my battery in my car and AAA recommended Affordable Automotive Services. When I called, they told me to just come on in and they could get me taken care of. When I got there, they didn't have the exact battery on hand, but they got one on the way to the shop immediately and let me take up space for the 30 minutes it took to arrive. They got the battery replaced, filled my gas tank, were SUPER nice the entire time, and so friendly. I will definitely go back for any other services my car needs! read more

If you don't bring your vehicle here, you are missing out! This is the best place in town; hands down! I already went here before, there is a new owner (Brandon) and him and Shane are the best mechanics you are going to find. The price is definitely on point for the quality work they do! They went above and beyond to get me back up and running! It was the fastest I've ever had my car back from a shop and with all the problems fixed. I am more than happy to recommend them to anyone for any car issues or general maintenance. read more

Lonny is just about the nicest and most honest guy you could ever meet. We had car troubles while driving across the state and he gladly took us in and got the work done while we had a nice long lunch at a restaurant he recommended. We had stopped at four other shops before Moses Lake and everyone turned us away without even batting an eye. He's the kind of mechanic that you would want to take your car back to anytime you needed anything. Highly recommend him for his mechanical and customer service skills! read more