This business, it calls itself "Affordable Auto Service" but it's anything but that!!! Here's why…read moreI can say this: My vehicle's "Service Engine Soon" lamp came on the dash recently so I grab my OBD and plug it into its port to see what's going on. It's showing a DTC of P0128. Click on the additional info button on the ODB and it states there are 4 possibilities as to what's happening. The most obvious: a thermostat that's stuck open. Purchase a replacement thermostat and am set to replace it when I re-injure a past foot injury. Back having to wear a walking cast so I'm now slightly lopsided and in no condition to perform the repair myself. So it's now a trip to a shop to have the work performed. Drop my vehicle off to this shop at 7:30 AM and explain my ODB shows a DTC of P0128 and leave them the thermostat I had purchased myself. Inform the employee that the coolant was last replaced in Oct of 2020 so this might as well be replaced also. Should have asked for a quote upfront for I would have saved myself the shock of seeing how much I got charged several hours later. Returned at 1:30 pm but I see my vehicle with its hood up so they're still doing something with it. I return an hour later and it's parked so the work performed, it's completed. Or so I thought. So what did I get charged to have the thermostat replaced and the coolant? Would you believe: $840 dollars!!! That's right. Yeah, I can't believe this sum either. Worse yet, when I drove away I couldn't believe what I was looking at on my dash. The "Service Engine Soon" lamp was still on and I had a NEW idiot light flashing at me. I pull into a parking lot to see why the "Low Coolant" lamp is on and it's obvious. There's absolutely NO coolant in the coolant reservoir!!! What the hell??? My auto's Low Coolant sensor sits in the bottom right-hand side as you face standing in front of it. Every time I turn my vehicle over, this lamp comes on. Three days later I return and request they add a couple of quarts of coolant so this lamp won't come back on. Surprised I wasn't charged for this. But lo and behold, guess what's no longer lit on my dashboard? Right, the Low Coolant lamp. I inquire as to why I'm charged $550 dollars just to replace the thermostat and another $200 dollars to replace the coolant? Get told, "there were issues" and the mechanic took longer. I ask, "and what were these issues?" Unsurprisingly, I never received an answer to my question and "these issues" they're NOT written down anywhere on my Repair Order! Gee.... I wonder why????. The paperwork shows nothing but dollar amounts but as far as how much time was spent performing the work, nope, not a thing. Zilch, nada. So I ask, "how much time was involved and get told, approx 3.7 hrs. Hard to believe it takes a WHOLE hour to remove coolant and then add almost 8 quarts. REALLY??? I have since been informed that replacing my vehicle's thermostat, it should only take, at the most, 2 hrs. As for the coolant, this should have been included with the work performed given it was the THERMOSTAT that was replaced, for crying out loud! I did receive a "new customer" discount but this was not mentioned when I dropped my automobile off and someone probably thought, "this guy's lookin' at a $1,000 dollar repair bill and all we did was replace the coolant and thermostat.... hmm, let's give him a supposed "discount." I now realize, I should have simply asked for a quote on what this business would charge me. As the saying goes: "Buyer Beware" As to whomever owns this business, a word of advice: just because a customer turns up with their OWN part because they already know what needs to be done because they also own an OBD, this doesn't give you the right to overcharge them. Also, a customer having out-of-state license plates isn't a signal to justify Ripping them OFF because you think, "gee, what are the chances they return to complain?" Well, there is such a thing as the state of Washington's Consumer Protection Division so in fact, I do have recourse to file a complaint with them, in case you weren't aware. One more thing: how about relocating your hourly labor rate sign so it's more prominently displayed where customers can more easily see it. Having it on the wall opposite the front door, since most customers will come through this door, if they don't close it, then the information is HIDDEN from VIEW. I hope it pleases you to know, you scammed a former Armed Forces Service member. As such.... PAT YOURSELF ON THE BACK!

So glad I got the extended warranty when I bought the car! First it was the transmission, then a…read morecylinder, then the timing, and other little odds and ends all at the same time! The technicians didn't stop working on my car until it was good to go! Very friendly, helpful, and encouraging service. Plus they had a loaner can that they let me use until mine was fixed. Very affordable for the issues my car had! Great big Thank you to everyone at the shop!!! Customer for life!

We stopped here on our way to the West coast to check our tires out and had a concern with a sound…read morewe were experiencing. They were so accommodating and friendly and helpful !! Shout out to Billy and the other guys here. I highly recommend this tire business for any of your tire needs!!

Came in with a bad tire on my box truck but jason and Marco got right to work and had me back on…read morethe road within the hour! Great service from both Jason and Marco they even conversed with me and let me know what to look out for so I can avoid having to come back, I appreciate you guys and all your effort.

Can't say enough about this company. We ran into car trouble in the middle of our 7 hour drive back…read morehome. The battery in our Jeep decided to die after getting gas. They literally went above and beyond. We're not from the area but will always remember their amazing help getting us back on the road. Thank you so much!!!!

Awesome service! Thank you for working with me to get those Leaf tires. I was lucky that you had…read morethat set of four in the right size. They ride is 100% better than before!

I feel like it is my responsibility as a man to report something that happened on my birthday. I…read morewas taking my 3 daughters to stay with their mom's family for 5 days. They love it there and the family loves them big time. We meet in Moses Lake which is a 3 hour drive for me. My jeep was doing great till we literally hit the Moses Lake exit. I limped into McDonalds and exchanged the kiddos safely. There was a Les Schwab in the same parking lot. I went in and asked for help. They took all my wheels off. Found that a bolt broke off my break caliber and was hanging off. Went over to the Lowe's to get the bolt and washer. Fixed it. When I asked how much. They said no charge. Les Schwab is literally the coolest company. Especially the boys in Moses Lake. What a birthday gift.

Time for an oil change. With Scotty's vehicle inspection I was informed about some future…read moremaintenance issues. Great job guys!

Do not go here!!! schemers. brought my car in because of a bad oil leak and to get my brakes…read morechecked. didn't diagnose my any brake problems or fix oil leak. Did a blow by test and recommended a new engine. Took my car to a shop that has worked on my Subaru before and they fixed my oil leak and had some brake problems fixed. Couldn't find any problems with the engine.

We were on the road from Tacoma to Spokane and stopped in Moses Lake for lunch when our tire…read morepressure alert went off. We had a leak and called 3 places and they all had 5 hour waits - that didn't work with our 3 children in the car. We called OK and Paul got us in and out with a repaired tire in 15 minutes! I didn't even have to get my kids out of the car! It was a huge blessing and I couldn't recommend this business enough. So grateful to Paul and his team for getting us safely back on the road quickly!

Nice people in Moses Lake. Did a good job…read more Give the Mom and Pop tire shop a chance! They offer FREE ALIGNMENT WITH ANY purchase of 4 tires. Tires from OK are ok!

I have experienced noting but great service at this location. I have them change my oil and have…read moremy tires rotated on a regular basis throughout the year. Truly appreciate their great customer service.

I had an extremely negative experience when I walked in and asked to schedule an appointment to…read morehave my air conditioning serviced. The man behind the counter told me that they don't do appointments, it's first come first served. I said I didn't feel like leaving my car there for several days waiting for them to get to it. He responded, "That's not how we do business here." At that point, I said I would take my business elsewhere and walked out. I don't think it's unreasonable to ask a repair shop to work with you so that you don't have to leave your car there for more than a work day. The front desk person's inflexibility to even have that discussion was rude. I truly felt like they didn't want my business. I know the owner is a good man and I hope he can resolve the attitude problem with his front desk person.