Excellent experience from initial contact, quote through installation of new pump and filter all at…read morereasonable price and within one week. John M.

Great service. I was prepared to replace my pump motor. It had begun to make a grinding noise, weak…read moresuction at both the drain & skimmer. Lance showed up on time. Diagnosed the problem and had it working smoothly (proper PSI) within a half hour. A very reasonable service charge , answered all my questions. Couldn't be happier with the service or the cost. Highly recommend!!!

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Quick response; arrived as scheduled and work completed efficiently. Not the least expensive and no…read morefrills but change of sand completed. Did not like where some left over sand was discarded and I asked for a complimentary O ring (since a senior discount was not available) but that was not granted. Brad is knowledgable and professional but the customer service was offered by the keyboard person,Blair, (I think) who answered questions promptly and completely in a friendly manner.

We have gone thru a few pool companies, but Alpha is the best. Bobby is a megastar. We also have a…read moreJacuzzi hot tub and that gets serviced too. He is happy to provide information and explanations and showed us something, we had no idea existed (we bought the home). Very happy with Alpha. You pay a little bit more, but it is definitely worth it.

We have had many pool companies service our pool over the last 21 years, and Preservation Pools is…read moreby far the best. The technician, Andrew, is exceptionally knowledgeable and explains things very well. We would recommend this company to anyone who is looking for reasonable rates, exceptional customer service, and quality pool maintenance. Highly recommend.

I couldn't figure out why our hot tub wasn't heating up & Dustin sent his guy right over & walked…read moreme through. Thanks!

We were extremely please with the re-plastering Santa Cruz did on our very old pool that had never…read morebeen re-plastered in about 60 years! The waterline tile and overall plaster job came out super! Joe Jr. and his father Joe Sr. were on the job each day making sure the team did everything right -- which they did! They also came on time, cleaned up their messes daily and were easy and respectful to work with. Two thumbs up!

We're looking forward to using Santa Cruz Pool Plastering's expertise as soon as the homeowner…read moreapproves our quote. Very impressed with owners prompt response. Communications is a very key ingredient in a business relationship.

We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

Couldn't find my filter Ordered from Amazon…read moreGuess that's the place to go now Second time they didn't have what I needed

My maintenance guy neglected my pool while I was out of town for a few months…read more It turned green. We followed the advice on the internet, shocking it and waiting, but after two days it had only improved a bit. We went into Leslie's pool service looking for a pumice stone to scrub down the sides. Omar took one look at our pool pictures and said, "A pumice stone is not going to help." He recommended that we drain it and treat it directly with chlorinated bleach. He explained the whole process and cautioned against doing this during the day when the plaster might get too hot and crack. He didn't push products on us but instead was friendly, knowledgeable and helpful. We explained to him the problem with our previous pool service and he recommended some pool services that he knew were great. He added that this was the busy season and that if these guys were full, to call him back and he'd help. Well, we followed his advice and it worked! I got my sparkling pool back! While we were draining the pool, we found black algae was starting to grow on the floor of the pool. If we hadn't drained it, we probably wouldn't have been able to directly kill it the way it needed to go. The pool service he recommended came out a few days later and also did a terrific job taking care of us. I depend on the internet for a lot of things, but Leslie's Pool Supplies is where I will always go from now on. Thanks Omar!

Had my bathtub refinished by Alfonzo. He showed up on time as scheduled and did a great job. He…read morestood behind his work, and I really appreciate that. It looks like I have a brand new tub and I'm really pleased.

Had our stand alone shower resurfaced. Here for three hours and cleaned 95 of the mess. That is a…read moregood thing. I let the shower stand and not used for 72 hours. Used and found very rough surfaces. Contacted the company and was told the surfaces would smooth out? NOT. They are still ruff like they need to be wet sanded. Contacted the company, and told them I was not happy. Also told them I was going to have repaired by someone else. For 750 dollars should have been done right the first time. Sorry I used them

I had a great experience with the entirety of a pool replastering, new tile and light fixture with…read morePPP. Crews were timely, friendly and the quality of their work perfect. The start up process when the pool was refilled was step by step meticulously performed over the course of about a week. I am glad consultant Eric Leon convinced me (easily) to go with the Quartz finish over a standard plaster it was well worth it!

We hired PPP to chip out our existing pool, repair cracks, replaster, replace the ladder, install…read morean auto-leveler, and replace the pool light--basically a brand new pool. The quote was on par with other companies, and our pool guy had recommended PPP so it seemed like a no brainer. It took a really long time for the work to be completed, and there were nonstop additional costs all along the way. The gentleman who did the quote botched it, and at one point we had 4 gentlemen from PPP come out (including the gentleman who gave the quote) to our house to discuss all of the additional costs. They bickered amongst themselves and told the gentleman who gave the quote that he did a poor job, and then they walked him around the yard to give him pointers of where he should be looking for future quotes. It was awkward and unprofessional, and in the end we agreed to split the cost. After that, communications became extremely curt, all of the work seemed to be done much more sloppily, and we are still waiting for them to come back to fix the ladder that they installed incorrectly. When friends ask me who did our pool, I tell them "Pima Pool Plastering, but I do not suggest you use them".