Affordable Granite and Cabinetry's "Granite Guard Lifetime Warranty" is an absolute scam. Our granite started crumbling after a handful of years and because THEY don't have our granite anymore they said our only option is to pay $7,000+ for new granite... the "Project Manager" was very quick to reply with an estimate for $7,000+ dollars but has yet to respond to multiple emails attempts over three weeks when he was asked for an explanation on how they can have a lifetime warranty when they stop carrying granite... Clearly this company is only looking for the quick hit and not long term customers. I would highly recommend avoiding doing business with them based on the lack of standing behind their crumbling products, and the lack of customer service. read more

I used Affordable Granite & Cabinetry for three projects. The first two times were satisfactory, however the third time was HORRIBLE!!! The slab layout was never discussed with me, which resulted in a crude layout that was not well thought out. I contacted my sales rep who replied that she understood why I wasn't pleased and that she forwarded my email to the manager and owner. I never received a response. To make a long story short, I continued to reach out until FINALLY the owner agreed to replace a section of slab (after two weeks of begging). This time they had me approve a visual slab layout, which I did, and then they installed it opposite of what I approved! After pointing out my displeasure for another mistake, I was told the sales rep or owner would call me. It has been two days and NOTHING. This is not a company who makes customer service a priority. Once they have your money, if you have an issue, do not expect a call back. You are out of luck. I will never recommend this company to anyone looking for countertops or cabinetry! STAY AWAY!!! read more

I used this company for a few projects. Had a issue with one of the installations. Finally after many email and calls they had someone come out and do a repair on a hair line crack that happen in less then 5 months from install. But when I stoped to inspect it it did not look like they did anything to it at all. Once again tried to talk to them asked to talk to a manager even stoped in to their office, never heard from anyone. I would not use this company or refer any of our customers to them. read more

We tried to work with them on getting a new granite center island. Maybe it's because they had recently moved from Hopkins to Maple Grove and weren't fully ready to help customers?? We started out with a helpful salesperson (maybe named Madeline)? but could never get back in touch with her. Phone lines were being worked on. Then had a couple conversations with a Christopher who was helpful but wasn't an actual sales person. Attempted to email with him and never heard back. Ended up using the same suppler (MSI) but through a different granite company in Bloomington and price was better. read more

From the time I stepped in the door until I am sitting in my kitchen, admiring my new countertops ,12 days have gone by. Carol was helpful in picking my granite and led me thru the process which included 2 Brians, a Ben and numerous others who cut, plan and coordinate in an exceptionally efficient manner. Would I recommend affordable Granite & cabinetry? You betcha, fer shur!!i read more

I was encouraged, AT FIRST, because a sales person (Christopher) actually greeted us and answered our questions and helped us design a vanity for our bathroom remodel. After taking down our measurements and information, and showing us some options for countertops, he said he would write up a bid and get back to us early the following week. This is where things went downhill. After leaving him messages, he NEVER bothered to return our calls. We like to support the local businesses, but this experience left us VERY DISAPPOINTED!!!! read more

If price is your only concern, this is your place. However, if service and communication matter, go somewhere else! First, we were working with a contractor, Affordable Granite says they give preference to contractors because of the opportunity for repeat business (makes sense!). They told us it could be up to 8 weeks between setting up our measure and getting it installed, but since we were working with a contractor that wasn't likely. We set up our measure for the first open date, and they wouldn't let us set up install at the same time. When you're ready to have them measure, you're ready for install, so making us wait was dumb. The measure crew was great, very professional, they told us we should be getting the official quote later that day or the next day at the latest. Guess when we got it? 4 days later! Each day we waited is another day we have no kitchen! Upon signing the paperwork I received no confirmation from our sales rep, no follow up to schedule install, nothing! We couldn't get a hold of him for another 4 days, so now it's 8 wasted days! After everything, they told us it would be another 3-4 weeks before they could install, putting us right at the 8 week mark, so that stuff about contractors went out the window! To be fair, this was our sales rep Bob who screwed it up. Things felt off from the moment he started helping us, but we never expected this. Eventually I was able to move the install date up after talking to a supervisor who didn't seem surprised at our predicament. They gave us a 1 hour window for when they would be there to install, but ended up being an hour late for that too. They didn't call us until after the window to tell us they would be another 40 minutes before they would arrive. This all boils down to awful communication, from our sales rep to the installers, they just assume nobody is in a hurry for new kitchen counter tops I guess. If I could do it all over again I'd pay a little more to use a different company, and our contractor will never use them again, the only reason he did in the first place was our budget. read more

I ordered several pieces of granite costing a total of over $550 worth of material. It took the company over a month to deliver the pieces to my house. It was a complicated month, sending emails back and forth to try to arrange for someone to get out to my house for the delivery. Little effort on their end to return calls. It was always me reaching out to try and get something set up. Finally was able to get in touch with someone and set something up. He delivered the pieces (4 hours later than expected time) and set them up in the wrong rooms. Now, it's been 6 days since they were improperly placed and I'm still waiting to hear back from them to fix the issue. I have reached out a couple times and they told me that someone would be calling me to come back out. I still haven't heard anything from them. (they were set in place and glued in, I am unable to move them myself, otherwise I would) Very frustrating and way too much time wasted waiting around...... #frustrated read more

I really really wish I had read these reviews before doing business with these guys. As someone else said RUN!!!! Condescending, rude and insulting. Ugh wish I never would have walked in their building. read more

UPDATE TO POST FROM 8/2016 We needed some additional work done to the granite surface on our bar. Dean came out and worked his magic, creating a beautiful finished product! We could not be more pleased for all his hard work and attention to our project. THANK YOU Dean, you are the BEST! read more

Four years ago I had them install beautiful marble counter tops in my home. This year I had a minor problem with the sink separating from the counter. Not only did they come out the very next day - they didn't charge me for the visit. I'm floored a company would stand behind their product this way. I'm thrilled to be a customer. read more

My counters are ok - not the smoothest - but the sales service was horrible. An entire piece of granite was missed, promised prices not honored and here i am 6 mo later still without the final piece. I have email after email with promises and lots of text "updates" that have amounted to nothing. The sales technique of "guilting" me wore thin quickly - this is a business transaction - be a professional and do what you said you would do. I think they promised just to close the sale and never had any intention of fulfilling extra piece. Go elsewhere. read more

Horrible service! Once they have your cash they will forget you exist. The entire process was a nightmare, I wish I would have gone anywhere else. I called three weeks ago and tried to schedule a repair of a couple of chips; I was told the service folks would be in touch with me regarding scheduling, I'm still waiting! THEY SUCK read more

Dean has quite the team at Affordable Granite. We purchased our kitchen counters for both our house and condo from Affordable. Both times their salesman came out and did a great job answering all our questions as they measured. The installers got the job done right the first time, both times. We had one small spot on our most recent counter that was not as shiny as the rest, and they came out within one week and fixed it right away. Shout out to both Brians, Tim, and Doug. Many of the guys have years of experience in the industry and with the company. Thank you for the great service! read more

Great service, selection and wonderful granite piece which was a small remnant job for them. Gave first class service on a small job - will definitely return for other parts of our remodel. Super friendly staff! read more

We use Affordable's services for the first time. Prices were very competitive and affordable. We worked closely with Moe and Liz. There were extremely helpful, friendly, and very knowledgeable. We were very pleased with the services we received and the granite we chose. We would definitely recommend Affordable Granite and Cabinetry to anyone! read more

The people working there had very little knowledge about their products and would not give me any indication of what the price is. A waste of time. read more

Our experience in selecting Affordable Granite and Cabinetry to design, build and install our new granite kitchen counters was totally satisfactory, from beginning to end. We worked with Kristen, who competently and courteously took us through the process of selecting our stone, reviewing our initial design and sending it along to their design staff, and getting us started. Communication was excellent at all times, with calls or emails promptly responded to, and our questions clearly answered. Jesse came out to make measurements and set up the install; he was amazing to watch, as were his final design drawings. Ben and his crew came in on schedule and did a professional job of installing large and complex pieces. I'm a museum design/builder by trade, and pretty particular to detail. They passed and excelled in the install, with flying colors. This is a company that I would gladly do business with again. (I'll add that I became aware that several employees have been with AG&C for several years, which I consider another benchmark of a well-run company.) read more

It drives me crazy that I feel and see the seam every time I wash the counter of my quartz counter top. The plans WERE NOT followed as designed and drawn when the quartz was cut.. The seam was designed to be off to the side not in the main working area. I was not consulted. I saw it after the installation after the kitchen remodel done.. No resolution. Too expensive to take out as my kitchen cabinets and back splash installed. read more

Our beautiful granite kitchen countertops were installed on October 20, 2016. On October 26th our plumber installed our new sink and faucet. So exciting, we could finally use our kitchen again. As soon as the plumber was done, I was proudly showing my husband our lovely "new" kitchen. We have a galley kitchen - sink on one side and the oven on the other side. At that time we were surprised to see several areas by the stove top that had turned a very dark brown. Those spots were not their when the countertops were installed - we had not used the kitchen since October 15th. Why would we have large ugly spots on our beautiful countertops? This is our first granite. What could we have done that would cause this problem? We really wanted answers - why were there spots on our brand new $2,300 counters? What would cause such spots to appear? How do we get rid of these spots? AND MOST IMPORTANTLY - how do we prevent them from happening again? I got the flu and was down with a high fever for several days. On Wed, Nov 2nd I called Affordable Granite to discuss the above problem and see what options were available for some assistance. Keith was the salesman assigned to us for this phone call. Keith let me know in no uncertain terms that the granite was perfect when it left the company. Had I inspected the granite after it was installed and did I note any problems at that time. Yes I looked at it - and No there were no problems that I saw. It was lovely at that time. Did I buy the $199 protection plan when I ordered the granite? No - I was advised by my general contractor to not buy it as nothing is ever wrong with granite. Now that we have covered all of the questions from Keith, I asked what could be done at this point to have someone come out and see if this could be fixed. I also would like to purchase the protection plan.......which was not $299. Keith told me it would be $150 to have someone come out and LOOK at my countertop. I said OK. So my out of pocket cost would be $150 for the house call and $299 for the protection plan I said - OK. I need to get this addressed because I cannot add the backsplash until we are assured the spots have been repaired or replaced. I could not list my house for sale until the Kitchen back splash was completed. Keith told me he would put my name on a list of their customers that were waiting for home visits to address various problems. Keith said it would be 1. 2. 3. or 4 weeks before someone called me. I was so disappointed. My new countertops were now a problem that would be with me for a month or more. I would be unable to list my house for sale as planned. As I explained my situation to Keith, he said - "What do you want me to do - drop everything and send someone out to look at YOUR countertop." I asked to speak to his manager...............Keith said that he was the sales manager and that their was no one above him except for the owner. Therefore, no one could help me. I asked if I could be transferred to the owner. Keith told me that he was not allowed to give out the owners telephone number. Keith said I would have to leave a message for the owner. My question to Keith...........if I do not have his phone number and you cannot transfer this call to the owners voice mail, how do I leave a message for the owner? This was Keith's answer to all my problems..............I give Keith my phone number - Keith assured me he would put a Post It note on the door of the owner's office stating my name and number along with a request to be called back. Then when the owner came in - which he does rarely - the owner will call me back if he gets to it. Keith also recommended I take very fine steel wool and a razor blade to see if I could FIX the problem my self if I was in such a hurry. Would I recommend Affordable Granite - NO. If you do buy from Affordable Granite be sure to buy the protection plan........although I do not think that would move you up the long list of waiting customers. NEVER NEVER NEVER work with Keith. My final note about his company: We bought our granite at the hog roast. Our sales person that day was a lovely gal that was a former employee. She was great to work with. The person that came to our home to measure for the counters was fantastic. A young man that took lots of time answering our questions. The installers of the granite were amazing. They were prompt, courteous, and left no mess when they left. The installers were very proud of the work they do - and rightly so. We could not have been happier. We gladly paid our bill. We were singing their praises. We could not wait to tell our son - the realtor - so he could pass on Affordable Granite info to his clients. Yippee...........this is exciting. Until I called Keith with a question..............then the entire experience went to hell. read more

We had a great experience with AGC several years ago when we remodeled our kitchen. It still looks great and we still love to show it off. We returned to remodel our bathroom and once again we have received great customer service from both the cabinet and stone teams. read more

My husband and I recently renovated our kitchen and bathroom in our 70 year old home. We looked at a number of places for countertops. One night we stopped into Affordable Granite in Hopkins right before they were closing. We met Luke, he was very helpful and informed. He helped us pick out the perfect Caesarstone for our kitchen and gorgeous Carrera marble for our bath. The folks that measured and installed were true professionals. While we ran into some issues with our remodel, the experience with this business was great. Luke suggested we buy the kitchen and bathroom sinks from him also, I am so pleased we did, they are excellent quality and saved us hundereds of dollars. We would definitely use Afforadable Granite again and would suggest others check them out before they buy countertops. Their prices were very competitive too, better than both Home Depot and Lowe's, plus you get to go in the back and pick your stone!!! read more

Agree with what everyone is saying about Bob. Poor communication and poor service. Go elsewhere - run.

They did a good job on my granite kitchen countertops, but was disappointed in the lack of follow-up on a smaller job for a piece of furniture that I'm restoring. I realize it isn't much revenue, but it also required little effort on their part and I'm a repeat customer. If they didn't want the business and told me so, I would've been fine with it. But, providing a quote and then not following up with me is ridiculous. read more

The cabinets and granite counter tops look great. We had great service and every little detail was fixed. I can't find anything negative about the products, installation, or customer service. Would use them again. read more

I recently remodeled my 1967 rambler kitchen. The owner, Dean was very helpful when I was selecting the granite, he wanted to ensure I got the maximum "wow" factor from my new counter top and island. Dean showed me the back room where the granite slabs are stored, and we walked thru the sample kitchens before I made my final selection, it was great to see what the possibilities were with granite before I made my selection. Bob, the sales rep. was easy to work with when I placed my order for the granite, I purchased the sealant for the granite because it came with a lifetime warranty on my light colored granite. The business will either fix it or replace it if there are ever issues. The two fellas that delivered the granite layed floor protection down on top of my new flooring and were very careful working around the new cabinetry. As a homeowner I really appreciated their meticulous work skills! Working with Affordable Granite was a very positive experience. Friends and family that have seen the kitchen, are shocked at how beautiful it looks and how the choice in color of granite really compliments the cabinets - it really adds to the warmth and resale of my house. I would recommend them to anyone looking for professional quality work. Sandy H. New Brighton read more

I bought a counter top with estimated measurement before they would come out professional. I was asked to pay half down which he told me to chose how much so I put down $1000. Then the day they were to come out and measure we put down earliest possible so they scheduled to be home before 8. They did not show until after ten. Then the day they come to put in counter tops we were told they were going to be at our home at 1 so my husband missed work but did not arrive until 8pm! From there we requested for a statement/bill for the rest and were not successful even when we contacted them multiple times. My husband would even randomly get text messages "Tile" "need to pay" some were actually a bit threatening in nature etc. with out identifying themselves. We were never given any paperwork, contract or anything. Not even a paper from the guys that instilled the counter top. Now two months later we received certified mail with a lien against our home. We did not even get notice they were going to do this and The lien did not even reflect the amount we payed ($1000). I then called and a guy answered the phone "hello". I wasn't sure if i called the right place so i asked. He immediately asked if he could if he could call me back in a few minutes. He then call me back and asked what I wanted and I requested a statement. He told me to email him for my email. I did this and received a statement and the lien and the statement do not reflect the correct amount. The statement did not even reflect the amount I already paid. I am now seeking legal services. They do not know how this affect people personally. I should not have to suffer for a businesses lack of communication. read more

As first timers for updating our home's surfaces, we evaluated several fabricators before we happened to come into Affordable Granite on a Saturday afternoon. That's when we met our awesome sales person, Terry Noll. Terry put us right at ease, he was friendly and easy to talk to about everything granite, among other things. The more we talked, the more comfortable I became about making a decision on which fabricator to use. He directed us to a warehouse where we immediately found our perfect granite for our bar and kitchen. We have had our Snowfall granite in the kitchen and Saturnia Gold Leathered granite in the bar area for two months now, and we couldn't be happier. I must say it looks absolutely fantastic! The installation went great, everything was done meticulously and to our satisfaction. Soon after that, we returned to Affordable Granite to look for remnants for our bathroom vanities. Finding the perfect piece was easy with so many slabs to choose from. Terry helped us to finalize our selection of Taj Mahal Quartzite and we proceeded with four new vanity counters and sinks from Affordable Granite. Again the installation went flawlessly and the result is absolutely beautiful! We want to thank the entire team at Affordable Granite for your fantastic customer service, the precise and accurate measurements, the meticulous attention to detail, stress-free installation, as well as, the popcorn, cookies and going to the Hog Roast was so enjoyable. We are so pleased we chose Affordable Granite for the updates we made to our home. We will gladly recommend them any chance we can. Thanks again for everything!!! read more