I was locked out of my condo and went to yelp to look up a locksmith. Mike got right back to me…read moreand sent Alex in 25 minutes who was soooo nice and got the door open in minutes. They charged a reasonable price given they can really get any amount of money because getting back into your home is a necessity. I will contact them again if I need this kind of service. There is no need to use anyone else. Highly recommend.

Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

Called for an apartment lockout. A contractor arrived within 20 or so minutes and had the door…read moreunlocked in under 5 minutes. Total lifesaver!

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Had used this company in the past so it was an easy decision to go with them again…read more Eli was easy to schedule with and he recommended an affordable smart lock and saved me $$. Highly recommend this company.

Eli helped us out with installing 2 smart locks and 2 regular locks on our doors in our new home --…read morewas incredibly prompt, kind, helpful and wanted to impart knowledge us about our very cool, very ancient doors! Would strongly recommend him. All-in cost was very reasonable, and we're super happy we had professional to help us with our unique doors and to ensure we had consistent keying.

MassBay Lock and Key was responsive,prompt, efficient, and I would absolutely use them again…read more After reading several positive reviews, I called and Andre immediately picked up. I explained my doorknob/lock issue and Andre asked when was I available for him to stop by. I said whenever, and he said he'd arrive within the hour, which he did. He diagnosed the issue (I needed to replace the knob while keeping the lock intact for our key), showed me a better quality knob he had in his vehicle, priced it out for me to okay, and had the work done in 45 minutes. He showed me what he had done, walked me through the workings of the new knob, I paid him (reasonably priced), and he was on his way, but not before saying to call him if I had any questions or issues. Highly recommend!

Good communication - easy to work with - and my lock looks and works amazing. He explained…read moreeverything so thoroughly and made sure I was comfortable with the new lock before leaving. I would use them again without hesitation.

We had a great experience with Faisal who came to our home and made a new electric key fob for our…read moreKia. He responded within minutes, came the same afternoon, and was reasonably priced. Also just a very nice person. highly recommend for any locksmith services!

Faisal was extremely responsive and came at the scheduled time on a weekend. He was knowledgeable…read moreand worked hard to get the job done correctly. His fee was very reasonable. I would highly recommend him for any lock job. He was superb!!

Nessi totally saved me. He was so responsive, showed up and got it done super fast. So friendly and…read moreawesome communicator. As a REALTOR I need solid partners and will go to him every time.

I will admit, the job was done. Had a car lockout and a guy came around and opened it no problems…read more HOWEVER, the price tag was insane - $269 for a car lockout!? That is ridiculous.

Great and fast service. Technician was kind and communicated quickly and efficiently. They were…read moreable to help me within the hour. It was a $160 flat rate for one lock and $200 for two. Didn't need to buy equipment as everything was provided. Had the option of getting the smart key pad as well. I definitely recommend!

They were super reliable not like the other ones I called and they never showed up. Lucas showed up…read moreand replaced my F-150 2016 key in as little as 30 minutes. I will definitely use there services again in future. Thanks you!

Scheduled a time to come in the following day to get my car key copied, Cam was quick to call me…read morefor a quote and get me in at the start of his shift! Great service and dedicated. The shop got busy as time went on. Would come back in the future!

Cam at Locks & Keys is really working hard to help me with a pain in the butt British-car key fob…read moreissue. He's pretty knowledgeable, which is helpful because I'm not with this stuff. They've been around a long time. Give em a try.