I am reading the 1 star reviews and can say I have only had very good e periences. I belong to the…read morecare club whi h is the most cost efficient way to afford care. Of course prices go up over the years. Not only for vet care but everything else. Pet owners often in a distressed state when they come in for care. Perhaps being in this state has skewed their perception. I find the Dr's, techs and front desk staff to be professional and accomadating for my dog who has several behavioral issues. As long as I have a dog I will continue to utilize VCA as I have doe for the past 20 years.

This vet is the most expensive !!! The fees for everything go up every few months. I know this…read morebecause over a 30 yr time period I have taken 4 dogs that i owned there. Always some new Dr. Also front end staff "Fran" was very rude and did not look like she had it all together. 2 prescriptions were supposed to be called in prior to my dogs visit for high anxiety by Fran. She completely forgot!! This woman needs to retire!! She hung up on my husband 2 times accidently and when he called back the third time luckily someone else answered. Charged almost $200 for nails clipped and rabies vaccine. $107. just for Dr. to give the shot. Time to look elsewhere and let everyone I know to beware of this clip joint!!!

BEYOND 1 OF THE BEST VETS EVER!! I LOVE THEM ALL! Hate to play favorites but Dr. Della Penna is the…read moreone who started this practice and she helped my baby in a previous ER vet office she was at and when I found out she opened her own practice..... I definitely followed her! And I would have never met Dr. Hladio if it wasn't for this practice......SHE'S THE BEST!! And Dr. Trail too! But the staff is beyond AMAZING!! ESPECIALLY Christa, Jake, Francesca, Lindsay, Christian, Megan......I'm sorry there are too many people to list and I apologize I don't know everyone's names! They are all the most compassionate people! But this is the only office I'd have take care of my babies! THEY ARE BEYOND THE BEST!!!

Dr Trail is simply awesome. Hands down the best vet I have ever taken my dogs to. She is caring and…read morethoughtful even with my dog who is scared of going to the vet. If you are looking for a vet go to Family Vet Care Center pets ask for Dr Trail by name!

Our pups go here…read more The staff takes their time and really tries to get to the root of the issue with both of my dogs. My older dog has his tongue out the whole time and just love to be touched and get attention. My younger dog is so anxious that she tries to crawl outside of my skin, but they're very patient and they work with me to make sure we minimize the stress.

The costs are exorbitant. My cat needed a "dental" aka cleaning and I was wired five hundred…read moredollars plus fifty dollars for every extra fifteen minutes. She needed quite a few teeth pulled and they didn't provide any other options or tell me what might happen if they stayed in? Would they fall out in their own, etc? The vet was curt and rushed. I specifically requested to avoid get the second time I went in with my dog because she gave him a shot and made him bleed. I give shots and that's pretty difficult to do as he didn't move at all. I'm not going back for unsatisfactory care at unjustified high prices.

Dr. Dorn was great. Very efficient. I took my bearded dragon in for his first checkup, and he was…read morevery gentle and careful with Mikey. He provided us with a handout on some essential aspects of reptile care, and he was very professional. Nice office built right into a large house right next to CVS Pharmacy on West Liberty Avenue. 10/10

Dr Dorin is one of the best vets and surgeons around, been going to him for 20 years, has never…read morefailed me yet.

What a horrible experience- this place has gone downhill, fast…read more Our beloved German Shepard, Ziggy (almost 9 years old) became sick on 4/16 and was seen at urgent care at Rivers. Based on bloodwork and X-rays, we were told he likely had a terminal tumor on his spleen. We then followed up with our regular vet, Cheyenne, on 4/21. After spending nearly $900 on an ultrasound, Dr. Gross told us our dog had no life-threatening concerns. He specifically stated that his kidneys, liver, and small intestine looked fine, and that there was no mass on his spleen. We were told to simply return in one week for follow-up bloodwork and a urinalysis. Just five days later, on 4/26, our family -- including my 12-year-old son -- watched our Ziggy pass away suddenly in our driveway. When I called to inform Dr. Gross, he didn't even have the courtesy to return my call for 10 days. He finally called back on 5/6 and admitted he would need to follow up with the ultrasound specialist because "something was missed." He told me he would get back to me by 5/8. Of course, there was no follow-up, and when I contacted the office again, I was simply told he still hadn't heard anything. As of 5/22, there has still been no follow up. After our visit to Rivers, we were emotionally preparing to lose our dog. However, Cheyenne gave us hope and assured us he was fine and had no life-threatening condition. Clearly, something major was missed, and our dog died traumatically in front of our family. The lack of compassion, communication, accountability, and follow-up from Dr. Gross is beyond unacceptable. I would strongly recommend taking your pet elsewhere. I would never want another family to experience the traumatic loss that we went through. To place your trust in a veterinarian and then receive no closure afterward is devastating. His actions -- or lack thereof -- only reinforce that something was seriously overlooked. Shame on you, Dr. Gross

Everything. Great staff. Our dog can be a little difficult and they were great! Very good at…read moreexplaining everything . I would recommend. Very quick with shots

Always Compassionate????? My ass. They aren't COMPASSIONATE at all.... My dogs symptoms was…read morebleeding out diarrhea and they wouldn't even see her..... mind you I've gone there for over 20 years. Obviously the place has gone down since Dr. Kimberly Warner retired. She was simply the best Vet.... She was Compassionate. Will no longer be wanting their services.

Since the merge, wait times in the waiting room are very long. Some of the staff members are not…read morefriend. Compassionate is not their middle name any longer.

This vet used to be good but the principal vets have changed snd too much inexperience going on nowread more

I have an 18 hh black percheron whose belly just gets mauled from bugs. I ordered Medicated Wound…read moreCare with Insect Barrier which is very expensive in the store. Unfortunately, everything with drafts is doubled in price because they need twice as much. I have multiple pets, too, so if I can save, I can spend it on other stuff they need as well. So I'm grateful for the very prompt service in mailing the stuff and the price was very fair. I will be back for more after my supply runs out for sure.

I already posted about their dangerous contradictions and lack of after‑care. This review is about…read morethe phone call I made to the vet afterward - and how they insulted me while giving dangerously wrong advice. When I called, a veterinary technician (associate's degree, 20 years of experience - not a veterinarian) laughed at me for buying a glucose meter from Amazon. She said, "Oh, you're getting your stuff from an unreputable source instead of coming through us?" The meter I bought: Amazon's Choice, 4.6 stars with 2,500 reviews. This vet clinic has 4.5 stars. So their "reputable" meter is rated lower than the one I bought online. She still laughed. She also said, "Honestly, we didn't think he would live that long." That is why they didn't send me home with a meter - they assumed my cat would be dead. But they still charged me $700, gave him Cerenia (which suppresses appetite in a starving diabetic cat), and sent me home with a $63 sharps container and no way to monitor his blood sugar. When I told her I was getting information from AI that cited the American Animal Hospital Association (AAHA) guidelines on feline diabetes, she scoffed. She said, "I'm glad you're getting your info from ChatGPT, but I'm a veterinarian with an associates degree." I corrected her: "It's not ChatGPT, it's AAHA." She stopped laughing. She had no answer. AAHA guidelines clearly require home blood glucose monitoring and state that insulin should never be given without knowing the glucose level. They ignored all of it. This person is not a veterinarian. She is a vet tech with an associate's degree. Yet she was giving medical advice, laughing at established guidelines, and mocking my choice of a highly‑rated glucose meter. The entire phone call is recorded. I may not be able to use it in court, but I can post it anywhere I want - Facebook, YouTube, wherever. Their office is covered in signs warning clients not to yell at staff or be "abusive." No other vet I've been to has those signs plastered everywhere. There is a reason. My cat almost died because of their negligence. I saved him at home with a $30 glucose meter from Amazon and by ignoring most of their instructions. If you value your pet's life, go somewhere else. Anywhere else. And if you call them, remember - you may be talking to a tech with an associate's degree who laughs at AAHA guidelines.

A stellar vet urgent care...couldn't share another vet practice that is as complete and…read moreexperienced...if you go to your own vet and problem still exists...youre paying $$$ for nothing ...these Docs will treat & tell you exactly what's needed or refer your pet...Truth‼

Polite, friendly, and efficient. Demeanor of staff leaves the impression they live animals, love…read moretheir job, and enjoy being part of the practice.

I accidentally showed up a day early with my animal for our vet visit and was immediately turned…read moreaway, I understand that can happen if you are busy. However the next morning they called me and told me my appointment was cancelled because the doctor was not coming in. Very disappointed with the service here and can't believe this is how new patients are treated.

My lab recently had surgery here to remove a lump from the top of her head. Reasonable priced,…read moreeverything went great, the staff was wonderful as usual. Highly recommend!

My cats and dogs have been going to Edgebrook Veterinary Clinic for over 12 years. Dr. Shaw has…read morealways been kind and compassionate with me and my animals. The staff are great and do their best to make my babies comfortable during our visits. I like the walk-in service they provide, and their prices are fair and reasonable.