As business owners, we are in motion constantly and don't always have time for cleaning. We…read moreoriginally booked another cleaning service and were assured a cleaner would arrive at 7pm: they flaked! We contacted Scrapps as we found them online: Kevin was immediately responsive and Gladys was on the way in 20 minutes!My wife and I headed out and had a nice dinner (finally!) and returned home to find an IMMACULATE apartment. Thank you Scrapps, you are life savers.

The Short Version: NO CALL, NO SHOW! Extremely UNPROFESSIONAL, UNRELIABLE, and IRRESPONSIBLE! DO…read moreNOT HIRE!!!!!! The Longer Version: I am a nurse who works 75 hours/week. I was hosting a holiday party for family and friends last Friday night and realized that, realistically, I would not have time to properly clean my apartment for such an occasion in light of everything else I had to do. So I contacted Kevin shortly after 10pm on Thursday night. He promptly responded and said that he and his wife, Gladys, would be at my house by 3pm the next day and would be finished cleaning by 6pm. I was so relieved to have found someone to help me as it took a huge burden off of my shoulders. I gave him my address and thus our appointment, his HIS words, was "confirmed." The next day, I texted Kevin around 2pm to give him some tips for finding my apartment since it can often be confusing for new visitors. He didn't respond. I didn't think much of it until 3:30pm when I still had not heard from him. Up until this point, I had given him the benefit of the doubt since traffic in L.A. can be a disaster on Friday afternoons. However, seeing as how our appointment was scheduled for 3:00pm, 30 minutes is quite a long time to make somebody wait without contacting them to let them know you are running late. So I called him. He didn't answer. I left him a voicemail. A few minutes later, I texted him to point out that he was over half an hour late, and to ask if he was still planning on coming because I was really relying on him to help me out as he had given me his word that he would be there to do so. No response. My boyfriend, who lives with me, also tried calling him from work after 4pm. No answer. He left a message as well. By 4:30pm, I realized that I was screwed. I had not planned on cleaning an entire apartment by myself along with all of the other preparations, and my holiday party was starting in just a few short hours. Had I known he was going to leave me high and dry, I would have tried making alternate arrangements far earlier in the day. Now, it was too late. That was 3 days ago. Kevin still has NEVER RESPONDED. He never returned my phone calls or my text messages. This is the kind of business he runs. Extremely UNPROFESSIONAL and UNRELIABLE! How hard would it have been to apologize and let me know he couldn't make it, instead of sitting there and watching me call/text him and flat out ignoring me? I WOULD NEVER RECOMMEND THIS BUSINESS TO ANYONE! TAKE YOUR BUSINESS ELSEWHERE TO SOMEONE WHO DESERVES IT AND WILL TREAT YOU AS A VALUED CUSTOMER! There are plenty of great cleaning services in the Los Angeles area. Don't waste your time with someone who, in all reality, is extremely dishonest and irresponsible. It's only going to leave you sitting alone and stressed out in a messy house. As cliche as it may sound, I would give this business ZERO STARS if it was only possible.

I really wanted to like Divine House Cleaning! I hired them to help me clean my new apartment…read morebefore moving in, because I thought they were "professional" and would help to clean the unit much better than my regular housekeeper. I was wrong. Being Asian, my boyfriend and I have a habit of taking our shoes off before entering our home. Since Divine's cleaning ladies came to clean our new apartment today, we thought it would be safe to walk around with our shoes off. 10 minutes later, both of us found our feet covered with dust and filth! (See picture attached) Also, did I mention that there were cobwebs in the corners of one of the rooms when I inspected the unit before they left? Maybe it was the language barrier (the ladies did not speak English), but when I pointed out the cobwebs to one of the ladies, she did not even apologize - simply swatted the cobwebs away with her bare hand. Either my housekeeper is as good as it gets, or Divine House Cleaning isn't as "professional" as they claim to be. Since they charged me $170 (after discount) while my housekeeper charges me $150 for a house twice the size (+ for better and more thorough cleaning), I don't think I'll be calling them again.

Just had 2 cleaners come today to my 1 bedroom house in hermosa. What a joke. $180.00 dollars for…read morea deep clean for a 900 sq ft house. They were here (2 ladies) for a max of 1.5 hours. This is "considered deep clean"? There's still dirt and grime everywhere in my house dust all over my walls and floors. I honestly feel like I just got robbed. NEVER AGAIN. Please do not make the same mistake I did. I'm so upset and feel taken advantage of. What a joke. Website says 1 bedroom deep clean 110.00. Also says satisfaction guaranteed! I work in the service industry/hospitality and this is just not right!!!!

I put a star if they even deserve that. All I can say is "over promised and underdelivered"…read more She quoted us almost $500 for a 3,400 Sq ft empty home. At 1st was just going to be 3 people in 3 hrs then she had 5 people and said would take 6 hrs. We told her house was cleaned we just needed detail cleaning and she made it sound like she was more clean than us so we did the mistake of trusting her. We left for 3 hrs, came back and house looked exactly the same. They were still on the bottom floor. She then tells us she needed more time and we sd no. I COULD HAVE CLEANED THE HOUSE MYSELF IN THAT TIME how daré they needed more time? It was 5 of them!!!!! I don't like to write negative comments but she should not be in business.

Hi Moniques maids is a great company. They always leave my…read morehouse looking squeaky clean. Usually have them come once a week. Price is reasonable and everyone is very friendly

I have been using the cleaning service from Emily and Claudia for a number of years and so happy…read morethey have a Yelp site for my review now. I can only say they are very thorough , have a good eye for detail and are very respectful when they come to our house. They even put covers on their shoes which made a big impression on us. Besides doing a good job, they are friendly and personable. We are always happy to see them and when they leave our home it is sparkling. Highly recommend!

I booked Maid Brigade to do a move in clean to a house we recently purchased…read more Our team (Maria, Ada, and Ericka D) was wonderful. They were thorough and did a phenomenal job, especially in their deep cleaning of the fridge, which the previous owner left in a terrible state. They were detailed job in their cleaning inside cabinets, which is so needed when you are first moving in. They were also so kind and professional! My only constructive feedback is around payment experience at the and the very large arrival window. Regarding the payment at the end: I would have loved to receive a receipt of some kind (email, text, etc.) showing the total number of minutes I was charged for at the end, before paying. Regarding the arrival window: I was told my team would arrive anytime between 8 am and 5 pm, which basically meant I had to block my schedule all day, decline work meetings, etc. so that I could leave my office and let the team in the house. Maid Brigade does allow you to call the morning of and receive a shorter arrival window of 2 hours, but by that point you've already had to block off your entire day to be on call. A more manageable arrival window of 2 hours would be much preferred. My previous housekeeper does not service my new area, but one of the things I loved most about her is that I could have her come within a one hour arrival window and better plan my day around the clean.

I started using this maid service about 10 months ago, initially excited to have consistent help…read morewith keeping my home clean. Unfortunately, my experience has been increasingly frustrating and disappointing. First red flag: every visit brought a different team of cleaners. That meant inconsistent results every time because everyone has their own way of doing things. There was no standard of quality across visits. Second major issue: I was shocked to find out that washing dishes is not included in their $150 biweekly service. I've never heard of a cleaning service that doesn't wash dishes. When I questioned this, I was told it would be an extra charge--which made no sense for such a basic task. Then I was told that the $150 covers 65 minutes of cleaning for two people. However, after reviewing footage from my home security cameras, the cleaners have consistently spent less than an hour in my home. So I started wondering why I wasn't getting the full service time. Here's the kicker: I just found out they have been charging for the time it takes the cleaners to walk up and down the stairs to get to my apartment. That's right--they've been deducting actual cleaning time to account for the walk to and from their car. This was never explained to me when I started the service. It now makes sense why I was always wondering why the cleaning felt rushed--they were using part of my paid time for loading and unloading supplies, not actual cleaning. Also, I repeatedly had to ask them to make beds--something I thought was a basic part of any home cleaning service. My son's bed would consistently be left unmade unless I specifically asked. Recently, I was told the reason my service time was "running over" was because of the dishes (which again, were not part of the original service). They then tried to charge me an extra $50 just to wash dishes--on top of the $150 I was already paying. It honestly seems like this company is cutting corners and overcharging while not paying their workers fairly. The housekeepers often seemed rushed or disengaged, which makes me wonder how much of that $150 is actually going to them. In the end, I can't recommend this service to anyone. It feels like a company more focused on nickel-and-diming clients than delivering good service or treating their workers fairly. Save yourself the headache--look elsewhere.

Theeeeee worst POS's I ever ever came across!!! Rip off they didn't do the work they promised nor…read morekept their agreement on price they were very rude! Incompetent is what this company is and thieves is what they are!

I've been using Hens Dry since I lived in Windsor Hills back in 2012. We live a little further now…read moreand continue to use them, as well as used them at my office space in Downtown LA. Compared to other carpet cleaners I've hired I prefer Hens Dry so far. My carpet is always fresh, water thoroughly extracted and he's finished with my 4bdr home in about 3 hours. I highly recommend them.

This was a wonderful experience. I have a friend who told me about this cleaning service and…read morethought I would give it a try. The ladies arrived right on time. We're very polite and it was easy to explain what I needed cleaned. They were very quick and more quiet than I thought. (I have a new born and was worried about the noise) I was able to stay at my house and go about my business and they were wonderful about working around me. The cleaning was great! My bathroom shower-my least favorite thing to clean- sparkled and smelled so clean. The whole process-two bathroom, kitchen, master bedroom and living room-were done in about two hours. I would definitely use them again.

I'm in shock. If you have ever used these maids: CHECK YOUR FLOORS!!!!!…read more First cleaning we were told is going to cost extra because it was "so thorough" um... Frames went undusted, lint was left covering the dryer, baseboards weren't touched, microwave wasn't touched, and she vacuumed my small doorway rug and pulled it all when it was brand new! We called to cancel altogether because we weren't overall satisfied it was supposed to be two maids and we only had one. But they begged for another chance at a discount. And we took them up on it. Well they called last minute to cancel because the maid was sick, fine. But they quickly called back saying a maid was in the area and she was going to come by. Now I wished she hadn't wasted her time. She must've been pissed off or in a rush cause she was 10 times worse than the first maid. Second run: I wiped the floors with a slightly wet paper towel with Windex- DIRTY! My coffee spoon was left out! The kuerig machine wasn't even wiped down, neither was the refrigerator or the water and ice door dispenser! MY BED WASN'T MADE! Brown make up dust was left on my white vanity. My lamp wasn't dusted. TV wasn't dusted. I'm shocked at the list of things she completely overlooked. I will include photos so you get the idea of the sheer ignorance and haste used.

Great service and extremely reasonable pricing! DEEP cleaned my apartment and carpet for move out…read morewith 2 dogs and 2 cats, stains, & pet hair to an immaculate standard! I was beyond impressed! Jerrod is professional, responsive and thorough in his communication. We have our holiday cleaning and monthly cleaning scheduled for our new home! So glad we reached out to Sweet Dreams Cleaning Service and they were able to squeeze us in on such short notice :)

Selfishly, I'd like to keep Sweet Dreams cleaning a secret & to myself But they deserve the…read morebeaming review & to be doted on... I want to start by saying this was my first cleaning service I've ever received (from anyone) as I'm the type who will never ask for help and is also very private and felt uneasy inviting strangers in to essentially go through my space felt a tad embarrassing. I'm a single woman who lives alone and work has taken over my life to the point I had to submit and look into getting help. I couldn't have picked a better cleaning company! Jess & Jarrod made me feel SO comfortable. They were communicative, kind & not judgmental in any way. They put me at ease completely and I quickly felt like I'd known them for years. They went above and beyond and Jess was gentle in talking me through any organizing she wanted to do and asking what things I wanted or was comfortable with her doing. I would 100% recommend them for anyone who's a bit hesitant or nervous about using a cleaning service for the first time. They've got me hooked and I'm looking forward to Jess & Jarrod helping me to get myself more organized