I'm not going here again. The place just doesn't really care about their customers. Lawn mower repair is +$300 every time. I wanted it to work but they lost my business. read more

As a female, I feel I am treated with respect at this establishment. I have purchased 2 lawn mowers in 2024 and had repair done to other items. When I brought in a USED weed whacker that I had no idea how to operate, what kind of gas or oil it takes, how to make the string longer, etc. Jarrod was very helpful. Recently, I took in a Ryobi weed whacker that had run out of string and I couldn't figure out how to open the lid to replace it. Sadly, I don't remember the man's name but he took time out to help me and they don't even service Ryobi! I'm sorry Audie feels like they take care of men faster or better, but I disagree with her! They are fair to everyone. read more

Everything is great there breakfast lunch and dinner desserts drink drinks and good people. All their diners are nice especially the one in South County. read more

July 2025, I took my one-year-old Stihl Weed Eater in because of difficulty starting. At the time of purchase at Affton Lawn, the employee was very friendly and accommodating. I also purchase from here my canned fuel, string and various lawn mower parts. While politely waiting in line, same sales employee who is waiting on someone else, yells over "what are you here for". When I stated I purchased it there a year prior and it has starting and rough idling issues, he sharply stated "warranty doesn't cover fuel". Ok. Makes sense. He then inquired what type of fuel, where is the fuel purchased and $60 to have it looked at. While his information may be correct, my perception is that I see more respect given to the male customers. My money spends the same, I'm not mechanically ignorant and I expect respectful customer service. The ownership changed in 2020? but some of the same employees remain. Call me sensitive, but I'm tired of the gruff speech and attitude. Finally last straw and going elsewhere. read more

Dropped off a Craftsman brand power washer to be serviced as it wasn't working in I believe the year of the Lord 2020. They charged me $45 to look it over and said they'd call with a price, which they eventually did. After not hearing from them for almost two years (you read that right, two years) I was able to finally reach somebody who said they were having troubles with the ole' supply chain, but would be able to fix my carburetor at some point. Fast forward a few more weeks and the new GM calls me and says he's trying to catch up on orders and can't understand why my machine has been with them for two years. I had no response as I was at the mercy of their repair techs. He assures me it will get taken care of ASAP. Same dude calls back and says they can fix it but quoted me a higher price than the one we'd agreed to previously. I balked at this and he agreed that their incompetence shouldn't be a punishment for me. Same guy calls back a few days later and says they can just rebuild the carburetor and it's less costly than replacing the old one and that, in fact, they can't seem to get their hands on a carburetor for a Briggs and Stratton small engine, which seemed weird to me, but I don't know squat about such things. I called back after a few more weeks of hearing nothing and the same guy who told me they could rebuild the carburetor is perplexed that my machine is in their shop and that I even exist. His ultimate resolution upon finally finding my order is to tell me that they can't fix it. It's a Craftsman power washer with a standard B&S small engine and this small engine repair joint can't fix it. Anyway, they still have my power washer or maybe they threw it out at this point, along with my $45 deposit, I don't know. Either way, they have been pretty atrocious to deal with and I'd not recommend you subject yourself to their antics. read more

Purchased a mower here about 4-5 years ago about 800 lawnmower, had to take to shop last year they quoted me several hundred dollars had it fixed. This year 2023 had to take it again to have it looked at was having issues they called me with a quote of almost $500 to repair. Declined for a few hundred more I could buy a new one. Paid someone to mow my yard and decided to try a mom and pop shop to have my lawnmower looked at 2 hrs later they called me and said all fixed $90 runs like a champ. Think Affton sells equipment and makes there money from repairs. What a rip off!!! read more

Had my mower for 3 weeks before giving me a quote of $300 to replace self propelled drive cable, throttle cable, and a new blade. A new mower is $350!. read more

When we asked for help with our lawn mower blade they ignored us for awhile at first, but eventually told us they couldn't help due to us not buying our mower there. Walked around and noticed their prices were pretty high, but decided to buy weed whacker string anyways bc we like to support local businesses. To bad when we got home we realized it's too thick to work with ours, so wish me luck for when I attempt to return it today. Overall, we were very unimpressed. read more

This place is no good. I brought a husqvarna chainsaw in for service. Paid for the "gold package" and a new chain and bar. They didn't even clean the cooling fins on the saw even though they say they "deep clean the machine". Only offered me 20 bucks back after I asked why it wasn't done. They had the saw for 3 weeks. I won't be back. read more

I really don't want to give this Rip Off place a one star they don't deserve it. Long story short they wanted 200 bucks to fix my string trimmer. I said no thanks they kept my $45 deposit and handed me my equipment back to me in a plastic bag. Didn't even bother to put it back together. And by the way people I fixed it in my garage for $ 28.00 Put new carburetor on it. It's not hard folks a monkey could do it. Do not go in this place. read more

I can't thank this shop enough for the excellent customer service! I was prepared to pay out-of-pocket for the repairs on my fairly new Cub Cadet riding mower that needed service. Affton Lawn Equipment took the initiative to reach out to Cub Cadet and discovered that the repairs were all covered under warranty. They handled all correspondence and fixed the mower in a timely manner AND returned the original deposit back to me. I definitely recommend them for service. read more

Big shout out to the staff at Affton Lawn Equipment. I have a 20 YO gas pressure washer that hadn't been started in 5 yrs. It is an off brand model with a foreign engine. The staff took a look at the equipment and even though they couldn't work on it, they made a few suggestions and gave me some instructions on what could be done to get it running. After bringing the PW back home and within an hour of following their guidance, I was able to get the washer running again thanks to their expertise and guidance. read more

Went in looking to spend a small fortune on a top of the line battery powered trimmer setup. Made eye contact with two clerks over a 20min period.. not one "can i help you?" Not one could be bothered to get their asses out of their chairs to check on me. I'm not going to go force them to help me so i went and spent the $$ elsewhere and i suggest everyone else does as well. read more

I find them deserving of one thump-up review because they failed to put a fuel filter in the gas tank of a Honda- Gx31 trimmer!!! They put the carburetor on. I thought that was STANDARD procedure. read more

The guys at affton are very knowledgeable and always take care of my parts/service needs. I wouldn't buy equipment from anyone else.

New slogan for Affton Lawn Equipment: "We Sharpen Chainsaw Chains Half As Good As Bertarelli and Charge Twice As Much." Affton Lawn Equipment: $13/chain Bertarelli: $7/chain Bertarelli product is FAR FAR superior. We'll never patronize Affton Lawn again...if they're cutting corners with THAT, how else are they cutting corners? Also, when my husband told them their prices were high for chain sharpening, the guy's response was, "do you want a receipt?" Joke. read more

I bought a RedMax leaf blower 10/3/12. This season 6/1/13 it would not start properly. On a phone call the rep diagnosed the problem as "Bad or old Gas" and it was not covered by the warranty. So a week later I took it in to them to see it. The same person told me it still was a clogged carb and they could rebuild it for $160. The whole thing cost $169 plus tax so I told him no. Then he sold me a can of engineered fuel for $8 and told me to empty the old gas from the tank and try to flush out the carb with this new fuel. After I drained the old gas I heard a rattle sound and looked into the gas tank and saw fuel lines and parts loose in the tank. I took the blower back and showed this to the same rep. He said he would call the manufacturer and see if they would cover the repair. He returned in a few minuets and said they said no; that any fuel problem was not covered. I don't really care who covers what but I can tell you that I am an unhappy customer. I didn't wait for a price quote on how much they wanted to fix the new problem because it was misdiagnosed twice and I don't have any faith whatsoever in this place anymore. read more

I am looking for a part for my Toro mower, which I purchased from Affton back in 2009. I am reminded by their negative reviews how rude and arrogant they were to me. Thought I was helping out a small business. After the sale, you were on your own. Buyer Beware!! Stay away! read more

I wanted to buy a Neuton mower, and thought I would get better service if I bought it at a brick-and-mortar store. So wrong. The staff was rude and slow. When I had a problem, they told me to bring it in. I asked could I please make an appointment, as it was a long drive, and was told , bring it in anytime. SO I get there, and am told to leave it and someone will call to let me know what is wrong in a week. 7 days later, I call them and they say I need a new battery. AND they will need to order it, so it will be at least another week before it comes in. I said, 'You don't sell replacement batteries for a BATTERY OPERATED MOWER THAT YOU SELL?' They said no. I then said I would just return it and order direct from the company. When I called the company and complained about their authorized dealer, the company told me that Affton had never recorded my purchase with Neuton, so I had missed service updates. Pathetic. read more