Terrible, none of the mowers had been serviced that were for sale. I watched a buyer test a mower…read moreafter purchase, they couldn't get it to start. He chose one after the other, no luck. I was having the same issue, I left after his 3rd try and my second.

These guys were super responsive when I stopped by their shop to see if they could loosen the blade…read moreretaining bolt on my electric lawn mower. They did it while I waited, put the new blade I furnished on, and sharpened my old blade to boot. I highly recommend this locally-owned small business.

We have purchased multiple units from them and had lots of servicing done. Always quick and easy to…read moredeal with.

Brought my mower in for repairs they said they'd contact me before they did any work to it & give…read moreme a time frame of when it might be completed. Needless to say they never did that, so I was out of s mower for 2 weeks. Then when I picked it up the problem was not fixed, it was still smoking badly, they handed me a bill for 600$ and basically said pay or we keep ur mower till u do. They also added on sum extra parts that I had just ordered from them a few weeks earlier that they said were bad example fuel filter & fuel lines. Any body who knows mowers knows these parts don't go bad in a few weeks. They are a rip off and if I could find parts for my mower anywhere else I'd be done dealing with them for good!

this place is a ripoff ... beware ..i took my chain saw in came out worse than it went in…read more They would've even get it started on star is tooo many in

I'm going to be honest I was very disappointed in the service that I received from this place. The…read moreowner seemed to be knowledgeable initially, but upon picking up my repair, didn't seem to actually put any effort effort diagnosing my issue. He was more interested in receiving a service fee for doing essentially nothing. I'm almost positive that they misdiagnosed not one but both of my lawn mowers one of which I let them keep based on the information that they told me. When they told me the second lawnmower couldn't be repaired. I pushed back and asked them if I take it to another shop and they're willing enable to get it fixed then would my $50 be refunded being that you didn't fix my problem. The owner didn't responded well another shop might be able to get it up and running, but I still don't think it's gonna cut.. Like I said, I don't typically leave bad reviews about places like this, but something needs to be said. I really think you would be better off spending your money somewhere else where they value you and actually take the time to figure out what the issue is and it's less focused on keeping your money for a service fee. I was torn between taking my lawn equipment to this place and a few other places in North County. The other places were booked up and I now see why they were booked up. My advice, wait on the other lawnmower repair places that are booked up versus taking your equipment to these people. I work in Construction and very much have respect for people who work in a service industry but these people just aren't it.

was charged $100 dolllars and the lawnmower performed worse after picking up, customer service was…read moreTERRIBLE

I was sold a self propel mower for $280 that was fit to use for the season, just bring back for a…read moretuneup before storage. It started to eat the drive belts two months into owning it and I sent it in for repair. They said "your belt is shot", and going to cost $250 to fix. When I went to collect my now very heavy push mower I was told they don't really "do" self propel. My FIL is looking at it now and found that the oil wasn't changed before it was sold, and there's a nut caulked to the deck being used as a spacer, which is likely what caused the arm resting on it to break. I don't think they did that, but I'm sure they knew when they tuned it up that it was like that. I won't be back.

Great service, support and products!…read more We now have our second lawn mower from ARCO. We also have a leaf blower and weed trimmer. We purchased the first mower in 2009 and only just replaced it... it ran well and lasted 15+ years in much thanks to ARCO's winterizer service which, I now know that I should have winterizer it every year... I thought I had just missed last year... I hadn't taken it in for four years... ahem. Don't be like I used to be... do winterize your mower each off-season... commit to yourself to bring it in before Christmas. The first mower did not last longer than that due to an accident on a hillside that damaged it... I let it roll down the back yard hill and along the way it flipped and cracked the gas tank... ahem. Thankfully, the ARCO team was helpful; the first mower was really good and this new one, a 21-inch super recycler (it cuts each blade of grass many times) is AWESOME!! The new mower has much better wheels - thicker and better tread and they roll much more easily, and that is great. AND What really impresses me is the cutting. In spring, grass is always the thickest and we keep our grass tall, so when we cut there is usually a lot of clippings. I typically bag the grass but I did not use the bag this first cut. And I'm amazed... the grass is thick this week. The last time I cut, there were clumps of grass all around the yard, especially where I turned - this is not uncommon. This time - no clumps - this new dual blade makes many fine pieces of each blade of grass, and those small pieces apparently fall deep into the yard and serve to help strengthen the grass (per the Toro video on YouTube). I was also able to walk over the old clumps of last week's grass and they were shredded and disappeared, too - amazing! Thank you to the entire ARCO team, for the original sales and support and for this amazing new Toro 21" super recycler lawn mower!!

I took in a Stihl weed trimmer that was $220, if I bought a new one. It started fine, but only ran…read moreabout 30 seconds, then would shut off. I was quoted a $60 deposit and $150 total limit before they'd call. It was clearly explained and I understood. I was told "2 weeks," which I also understood. 12 days later, I received a text that it was ready. Total bill was $123; it runs like new. ARCO explained the process, pricing, did what they said they'd do, in the time frame they predicted. Yes, I'll go back when I need them again.

The family that owns and operates this company are the best kind of people to know and do business…read morewith. They are knowledgeable and friendly, and truly care to advise you on the best way to accomplish your project. If you have a rental need in the STL area, give these folks a shot before calling the corporations

Needed a truck on short notice and they were really helpful in accommodating- they ensured that the…read moretruck was in on time, knew how to work behind the scenes to make an hourly rental available despite it not being available online, and were flexible on the timing with a Saturday return. Would definitely come to them again!

Left a chat message that I needed service for my zero turn mower. It was dead in the water and…read morewouldn't start. Called the next day and left another message. I can't go long without the mower with multiple acres to mow weekly. No one has ever called back. I ended up diagnosing the issue, drove 45 minutes to Dutzow to buy a starter, and between AI and me, we fixed it ourselves. Doug at Dutzow is "going to look into it" after I stopped in his office on the way out. Not holding my breath......

Bought a belt from the Farmington location, installed it and used it 1 time and then tried to cut…read moremy yard again and I made it maybe 1/2 throught and it basically stoppes cutting found out the belt is stretched my yard is about 1 acre, I checked all the pulleys and adjustments per the manual and all are correct and the pulleys run smooth and no noises, took the belt back (which they are 45minutes away but the only one that had it in stock) and was given the typical song and dance about there is to many variations to cause the issue which really means where not going to stand behind the product we sell, but thanks for your money. Horrible customer service. My next call will be to John Deere to complain probably won't help but it's just a phone call.

What is the point of me taking the time to write an honest review and then yelp doesn't count it…read moretowards the business rating. Disappointed in yelp and STILL unhappy with the customer service from Ehll's!

I bought a Husqvarna lawn mower from Ehll's in 2016. I use it to mow my yard weekly and I have it…read moreserviced yearly where they come pick it up and deliver it for one charge. This Spring (2021) I went to start my mower and it would not start. No matter what I did it would not start. I called Ehll's service desk and they sent a tech out a couple of days later. After looking at my mower and going over it, the tech determined that my brake switch was not acting properly. He adjusted it and the lawn mower started right up! After we got the mower running I asked how much for the service charge. He said nothing! It wasn't any big deal to fix. Now that's what I call great Customer Service!