Horrible service!!!!
The problems with this place started right from making the reservation over the phone up to paying for the bill. When making the reservation the person on the phone could barely understand English and didn't have the sense to speak somewhere where it was quiet enough to take my reservation.
Then when we arrived at the restaurant, we were stuck waiting for 15 min for someone to even acknowledge our presence as we were waiting to be seated. Then when someone finally came, they acted like they didn't know about our reservation.
When our moron waitress finally found a table for us she just seated us and left. She didn't bother asking us if we wanted water or bread or nachos as is normal at other Affy's locations.
So there was our party of four sitting and waiting for someone to serve us. After about 30 min of waiting, we decided to get up and physically poke a waiter to let them know we were ready to order.
We ordered our food and asked for water that was never offered. And we continued to wait for another 20 min for them to bring it to us. We yet again poked our idiot waitress and told her we were still waiting for our water. So she brought us hot glasses (assuming they just came out of their dishwasher) but no jug of water. She just left. We poked another waiter and said we have glasses and no water. We finally got our water 1 hour into this trainwreck.
Now we are waiting for our food. 20 min go by no sign of our food. 30 min, nothing. 40 min, nothing. Not even a freaking visit from our moron waitress to let us know what is happening, to offer us more water, to give us any complemtary appetizers, not even to apologize for the delay!
50 min to an hour this went on for. And it wasn't just us. Everyone on our aisle, even those who came before us were waiting for some acknowledgement from any waiter. The waitresses seemed to be flirting with the younger rowdier patrons on the opposite side of the restaurant and literally for about 40 min I did not see one waitress walk down our aisle to attend to tables (the aisle directly to the right of the bar).
We poked another waiter and asked them what the hell is going on with our food to which he said he would go and check. Seriously, what kind of place is this where the the waiters don't have the sense to check up on their tables.
The food finally came (to the wrong table at first) after a whole hour of waiting. No apologies, no explanation, no complementaries, there were not even any god damn forks. We had to remind them that we had no utensils or napkins.
At this point we couldn't even enjoy the food and just wanted to leave this pathetic excuse for a restaurant. We ate as quick as we could and poked someone for the bill because of course no one came to check on us while we were eating.
The really messed up part is I think our so called waitress was the manager. She was behind the bar the whole time printing and looking at receipts and it seemed she was giving direction to the other waiters, and she was the one who took our reservation. I mean, what can you expect in terms of service if there is this level of incompetence at the top managerial level.
To anyone thinking of going to this restaurant, do yourself a favour and don't. And certainly do not go with guests as you'll just get embarrassed in front of them by the terrible service of this place.
Some alternatives that serve amazing halal food with better service include Kara Mia in Markham, Blackstone Grill in Mississauga, Pepperwalk Grill in Mississauga, Crave Grill in Etobicoke. Even Bomiyam has better service than this shitty place.
If you do end up going to this "restaurant" be firm with your waiters and don't let them take your hard earned dollar for granted. Any negligence they show should be responded to by taking away their tip and giving them a bad review. People like this will not change until you knock their pockets or their reputation. And if they give you any bad service from when you walk in to when you order your food, just get up and leave. I wish I had done this. They are not worth your time or your money and don't deserve your consideration if they don't treat you right from when you walk in the door.
To the waiters and especially the manager of this place. Get real. You have no business being in the hospitality industry if you're too nitwitted to understand that your customer service is what defines you. You all need emergency training on how to be waiters and how not to suck at your job. Stop socializing and flirting with your younger patrons and know that you're there to do a job and earn your money and provide the best customer experience possible. If you can't do that then go back to school and find something else to do, because you clearly don't like your job.
Either way, I will never come back to this hole and I will make sure to tell everyone I know not to come here. read more