It really sucks that I have to write a review, but it is what it is. My first experience with…read moreFatima was fine, but this time was not.
Fatima has a website that doesn't provide anyone name when booking a service. I read most of everything that was on the site, but after booking the appointment literally the night before at 11am, I made a point to message the number the next morning to confirm the appointment. I did not get a reply back. I believe I called two or three times and called other numbers that I found on her Instagram and Google. No one answered the phone. After I booked the appointment I noticed that it said any available staff, which was odd because the last time I booked the appointment it actually said Fatima and I believe it was a different site when I first booked. Anyway, I go to the salon and they say Fatima isn't there but someone else is going to do your hair. I'm like, okay, well, since you're doing my hair, this is how I want it. The girl isn't understanding, so she calls Fatima and puts her on the phone; so her and I are speaking. We are going back and forth about how I want my hair to look, and she is telling me the price. First, the special that I booked was $120, 6 stitch into a bun. I believe she was saying that because I wanted it straight down, she was adding $20 extra, which did not make sense. Then I was saying no, I don't want it going all the way down to my nape, I want 6 to 8 boxbraids in the back with the 6 stitch on top going down. She then proceeded to say it was $160. I'm like, okay. She thought I wanted something like fulani, but that wasn't what I was saying. The staff that was there ready to braid my hair didn't want to do my hair anymore because I originally wanted Fatima to do my hair and because of the back and fourth she didn't want to do it and I didn't like it. I said I understood that, but now i have to change my plans and figure it out. While still on the phone with Fatima, I asked when will she be available. She says you have to check the site. I'm like. wow, okay.
She sent me the deposit back, and I left. I check the site once again, and it doesn't provide her name or anyone else's name; it says (Staff, worker or something, no one name. I SAY ALL this to say. The site needs to be changed. The phone numbers they need to be updated, and the customer service needs to be better. It was a waste of my time, and Fatima was no help, and she seemed to be the owner of the business. Ridiculous.