I've been going to this salon off and on for years. It isn't my "go to" salon, but since it it close proximity to my house it has been a good fall back when I am pressed for a wash and set and don't have time to travel.
I've had decent experiences with them in general. My hair texture is easy to manage (3b-c). It's natural and while I have a lot, it doesn't require a lot to get straight. So a wash and set is all I need.
The reason for this negative review is that I recently started taking my 6 year old daughter for blowouts. She has been about 3 times. Her hair texture is considerably more course than mine (4a). It is (or should I say 'was') thick and beautiful. Her Afro-puffs were perfect, enviable, huge round puffs of cotton. Not any more.
During the last visit, both my daughter and I came for blowouts. The salon was nearly empty so we had different stylists. The stylist who tended to my daughter was feeling her hair and simultaneously asking "are you gonna be a good girl today?" Not sure what she was talking about I piped in, "she is always a good girl." The stylist said, "I just meant while I blow it, it gets hot." I said, "Again, she always is a good girl, she really enjoys getting her hair straightened so she is a good sport about the process." They went to the shampoo bowl. I was already past that point and getting rollers in my hair and about to go under the dryer. So I didn't observe my daughter's shampoo process. I regret that now.
My daughter's hair turned out great. Straighter than ever. Definitely more straight than when I do it at home. I drummed it up to the professionals being professional. I didn't wash her hair for 2 weeks (judge me, it's a thing :)) and my daughter's hair never reverted. 6 year old girl, doing 6 year old play, sweat and all and there was barely any curly edges. Peculiar? Yes... but I didn't think too much about it. It wasn't until I washed her hair that I realized that something was really wrong.
3 shampoos. And her hair would not curl. Stringy, straight hairs all over her head. 6 years of loving up on each of her curls, I know exactly what her hair is like, and...like that... it was changed! I did a Deep conditioning treatment. And her hair still wouldn't curl the way it previously did. Soft, puffy, fluffy, hair gone. And her hair had this awful chemical smell to it. 3 shampoos and a deep conditioning treatment and this weird smell clung to her hair. I was convinced at that point that the salon did something irreversible to her hair.
I went to the salon and explained my concerns to the same ladies in the shop I have always seen and talked to every time I have visited, but now they didn't understand my English. So they called a woman who supposedly owned the salon and spoke better English, who expectedly denied any wrongdoing. It's heartbreaking really.
So beware. This business is up to funny business.
I definitely will never return. I'll be using all the natural hair care tips I've gained over the years to try and repair the damage done to my daughter's continually breaking hair. And telling EVERYONE I know about our experience. read more