My husband received the best care. When he first arrived to the facility he could not walk or…read morestand. 6 weeks later on discharge day he walked to the car Thank you PT therapist. I want to thank Marlene who made the transfer stress free. Marlene has the biggest heart and a true Gem. The Nurses and CNA are amazing and truely care. Your search is over. This place is all you need. Give them a call.

My care there was excellent. The staff were exceptionally friendly and helpful to me. The physical…read moretherapy guys (and lady) are superb and so positive which helped me with my healing process mentally as well as physically. I'll be back to see you guys but not as a patient gonna bring you some good food from my daughter's food truck " DYNAMITE DISHES " ... Ms Kim Walker

I have been calling this facility for months and months to get info regarding my dad and his health…read moreconcerns - it has been a total nightmare from day one. I do have to admit I know basic Spanish not fluent at all and most of time I only get Spanish speaking people which does me absolutely no good in getting the needed info . I live in Missouri NOT California so anything I can do on the phone is much more workable vs email or texting. today I finally got to speak to the new director of Assisted living :) so I will see if that works if she calls me back - I have questions and concerns that really should be addressed. I have found out that his caregiver case manager thru the masonic lodge was made his guardian and conservator which I know is very unethical since he has some capable family members so my concerns are regarding continuity of care, general health, mental health ,diet, G&H questions. will update if I get a call back , usually I don't.

Took a tour with my grandson and I loved it. Very pleasant and nice people. Very clean smelling…read more Staff was very friendly and well informed about the facility.

My dad was admitted here couple of years ago. Months prior, his own PCP could not figure out what…read morewas wrong with him. Admission coordinator Mayra helped placed my dad here for rehab, to get him stronger. My dad was not an easy patient and was having difficult time coping. But Rancho staff did not stop encouraging him and educating him of the changes he was facing about his health. The nurses and doctors adjusted his medication and found the right regimen including his diet. That time COVID was on the rise and so visitors were limited and families could only do window visits. But the nursing staff and activity staff, took time to make sure he was not feeling lonely. They played music for him and danced and sang with him in the hallway, in his room, which my dad enjoyed. There's many caring people in this facility and that is why I was not hesitant to bring my mom here after her hip surgery. With the help of all the staff, both became stronger and stable to return home!

UPDATE: 8/17/25 after 3 pm-the EMT was also rude to him!! People need GOD in their hearts, there…read morewas no reason to talk to him the way she did, he is obviously sick & feeling alone & scared! So sorry he bothered you with questions. The other EMT was more understanding & professional Another one that breaks my heart to have to review the negative experience that our loved one has here. It appears that all almost post acute/hospice services including physical therapy services lack quality care. My daughter chose this facility, primarily because it's the closest location accessible to her, and literally walking distance to the hospital, which he would be transported to since he's paralyzed. That said, I'm just very disappointed. The recent negative reviews are accurate. The response time when he presses a button or we press a button while we're there visiting him at times is very unacceptable period. I get that they're understaffed, but for all of the money that the VA is paying for him to be there, you would think they would at least hire a few more people, and he's not the only veteran. there are a lot of veterans that are there, and they're not well taken care of. And I'm saying this based on his experience and what we've witnessed - all family members, friends and his former coworkers from the base-March Air Force. The other issue that is disturbing, is that some of the younger staff, particularly the younger males & the trainees (don't exactly know what their titles are), I've caught laughing right in front of him, making fun of him to his face, most of them smell like weed, and complaining! Complaining about him right in his face. He's not quite dead yet, and he's still coherent and understands what's going on. It's just very disrespectful and quite cruel! They also make fun of him because he's freezing, and he has two or three blankets, and constantly asking for thicker socks, and for the temperature to be warmer, and at times he's confused because of dementia, but he still coherent at times, (which is a majority of the time), he just has his moments. Now I want to give 5 stars to the head nurse, which I forgot her name,, 2-3 female nurses that are working on the C rooms section , I can't remember their names, but they are always empathetic to him including the one young gentlemen, with blonde hair & accent, he always remembers us. And last, but not at least, the 2 receptionists at the sign-in desk-entrance, if I forgotten anybody for praise. I apologize and can update this review later, because I do believe in giving credit where it's due. But for all the staff that laughed at him, complained about him and treated our loved one poorly and disrespectful. Shame on you!! The day is going to come when it's going to be your loved one, perhaps a spouse going through the same exact situation as they get old. Maybe you'll remember how badly you treated these folks-karma is a bi%#!

My surgery was done on 7/1/25 as of today 7/16 they have…read morefail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these facilities are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

The gentleman, Alturo, that gives my husband his bath is awesome. He is very caring and skilled…read more Always leaves my husband squeaky clean and clean shaven. They have a star rating of 5 stars. He deserves 15 stars.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

My mom was at ICC for the past 4 years and they have been nothing but kind and caring to her…read more Living quarters is clean and organized, meals are prepared in the kitchen by staff members, I can always smell the home cooking when arriving before lunch or dinner to visit my mom. You can tell they all take their jobs seriously and really care about the residents, I never worried about leaving my mom here, I knew she was in good hands. My mom passed away in December of 2024, the staff was helpful with the arrangements and comforting as well, we will always be forever grateful to the team at ICC, they are true everyday heroes that need more recognition for what they do.

Spent my birthday in the hospital and Jo the patient advocate along with Dulce and Lilian from OT…read moremade it special for me and surprised me with my wall decorated for my birthday it was the sweetest thing they could have done . No one has ever done something like that for me I am very grateful for that. Michael the lvn on night shift is the most caring lvn I have met he makes sure I am well taken care of and that I have everything I need couldn't ask for anyone better.

YOU NEED TO WATCH YOUR FAMILY IF THEY ARE IN HERE Nicole left my dad sitting in his waste for a…read moreprolonged amount of time, fully aware of his situation. Nicole also tore a scab off of his mouth (which was scabbing because they do not provide oral care as they are required to do with patients on a trach) and made him bleed. He also has worsening bed sores, as they do not rotate the patients on bed rest as they should. My dad went 6 hours without being turned on Monday. He is in a coma and requires constant turning and care. I constantly call to make sure he's being cared for but I only feel he truly is being watched when I am there and constantly reminding the nurses to care for him.The nurses will try to tell you that they are taking care of your family and you do not need to worry or be present. They're just trying to get you out of the way so they don't have to tend to the patient. (My dad has also developed sores behind his ears due to the lack of support for his head when they rotate him from side to side. They often just let his head drop to the side and when I arrive I find him drooling on himself. This is heartbreaking.) On December 11th my father passed in this facility, although he was already in critical condition, Kindred did not provide any kind of comfort for him, instead neglected and made his last couple of months on Earth a nightmare. I had to file a complaint with the California Department of Health in order to potentially help other families who had to watch their loved ones suffer in Kindred's "care". In my 2567 form it states that their failure to provide proper care "had the potential to delay patient care, cause harm or injury, and/or death to patients." The CDPH has cited this facility and even though my father is no longer a patient I will follow up to ensure Kindred betters itself as they currently do more harm than good.

day one we needed 24 hour, 7 day a week care and we had less than 9 hours to pull it off. Brent and…read morehis team got a crew of caregivers lined up for us with an hour to spare. We then had caregivers from this Brightstar office for 5 months and had an excellent experience. Upon discharge from a month long hospital stay, my mother was too weak to pull a blanket over her own head. She needed help with all basic activities of daily living: getting out of bed to the bedside commode, eating, dressing, bathing, assistance with oxygen, range of motion exercise and more. Brightstar Central Western Riverside's caregivers were 100% compassionate. All were well trained and transferred my family member safely. Mom even had a fainting incident and our caregiver Dania acted quickly to catch my mom and safely care for her until the family could get to the room to help. 100% score on safety and training. What was extra and unexpected to us as a Christian family: every single one of our Brightstar caregivers participated with us in family worship and were open in their expression of faith. This was very comforting in our time of need. When I wasn't around to have worship or pray with my mom, Wendy would. Our caregivers that stayed with us consistently through the end of our need were Wendy, Christina, Diana and Dania. These women cared for my mom like family. I had zero worries when these trusted caregivers were present. We also had great long term experiences with Brittany, Michelle, Asana and Margaret. From day one, special encouragement from Christina and Michelle helped get my mom moving and stronger with exercises each day. Brittany helped get my mom's brainwaves to function with writing exercises and puzzles. These women brought positivity into our home and inspired my mom to heal faster. (Hint: Christina also cooks excellent vegetarian dishes with an asian-inspired flare!). Wendy (a skilled CNA) was my mom's daily companion and was literally her extra hands. She would have thoughtful, God-filled conversations with my mom. She'd participate in her favorite hobby, card-making, and would help my mom meticulously complete each step. Wendy would go above and beyond the call of duty to be sure my mom was physically and emotionally supported. At night, Diana responsibly watched over my mom and our whole house. She cared for our home as if it were her own. I could sleep soundly knowing my mom was in her care. We had to request special assistance from two caregivers so my mom could attend my dad's funeral. Wendy and Diana worked as a team to be sure my mom was transported safely and cared for. This helped us as a family grieve and mourn. I can go on, but the bottom line is we loved our Brightstar caregivers. They will always be welcome by our family. I highly recommend hiring Brent's team at Brightstar Care Central Western Riverside.

Quite possibly the worst home Care organization there is. Do not work for this company do not hire…read morethis company. They treat their employees very poorly. The management here is absolutely awful. Please look elsewhere. This place is a joke. They talk down to their employees and they speak very harshly. They make you work on your days off when you have nothing left to give. How can you be a good caregiver if you have no care for yourself? I would never recommend this company. I'm talking about the Menifee California location. Todd is absolutely rude.

The care girls from SynergyHomeCare are extremly helpful and their job of caring for my brother as…read moreif he was there family member. They treat him with respect, dignity and make sure anything out of the ordinary is reported to me to look into. If he is getting low on something let let me nknow before his is out so I can have time to replace it. I love these girls. Highest regards for Theresa, Rosa and Reena. There are others but I can't remember their names. These girls have been caring for him for about 14 years. Top notch.

My husband has stage 6/7!Altzheimers and was developing UTIS too often. Showering him had become a…read morenightmare and he also a couple of bad falls. We called Synergy about regularly scheduling showers and companion care and it's now been 6 months UTI Free. Louis, the caregiver, is really good with my husband and has fit in well to our family situation. The grandkids can see a difference in Grandpa's happines llevel and we don't worry so much about UTIs and falls.

BrightStar Care has the most caregivers and nurses in Orange County. The caregivers get ongoing…read moretraining throughout the year. They have the most quality caring caregivers. They offer various types of care from home health care to hospice, etc.

Living in Irvine it is important to have a Mandarin speaker to commuicate with the family…read more Brightstar Care has Mandarin speaking caregivers. Thet have the most diverse caregivers in Orange County. BrightStar is there for you!

This office is so nice!…read more It's very clean and super modern. I love the decor and how it's laid out. Lots of signage and people to help. Easy to navigate where you need to go. I checked in at the front, she directed me to a ticket machine. I grabbed a ticket and waited to be called. Once they called me up, I went to the reception to check in and pay my copay. They directed me down the hall for my ultrasound. The appointment went well. I liked the doctor. Quality care. I was in and out pretty quick. All in all, a good experience!

Nice facilities at this smaller medical center. Parking right in front by main entrance on south…read moreside of the building. Pharmacy entrance is also here once you enter head left through the X-ray waiting area. Keep left It'll be just past there. Great service! Came for a follow up apt for hubby. The doctor was very kind and courteous, took great care. You'll see the difference here it's a smaller facility less crowded and not as stressful to get medical care.