We bought two iPads here and explicitly said one needs cell access and the other did not. Now we find out the agent assigned a number to both. On today's visit the agent told us we could not buy an iPad here unless we had a cell number assigned. I contacted Verizon and they cancelled the service and refunded one year of cell charges. We've bought a lot of stuff at this store over the past several years (25 years with Verizon). Will never ever go to this store again. read more

Verizon cell service in southeastern NH has degraded significantly in the last year. I have been a customer since 1993 (very early on...bag phone). My account now includes 8 devices. In January, I am switching to T-mobile. All attempts to fix the service through Verizon customer service have been met with "We have a technician working on it" and "You can buy an expensive signal booster fro your house". The thing is, for 30 years, service was fine...and now it sucks. read more

This is a Verizon store. They sell phones tablets, stuff for your house, very clean. People was very friendly. I was only there because my wife needed to return. The item had no problems they took it back. Didn't say a word. read more

We just went to this Verizon since the mall opened later than we expected. The employee we worked with was great. I regret that I didn't get his name- but he was helpful without ever pressuring and he allowed us to shop on our own until we were ready for him. It was a quick and painless process to buy exactly the phone we wanted. Thank you! read more

The employee helping me was so patronizing, nasty, and hateful that I had to stroke his ego and manage his feelings so that he wouldn't take my info and hunt me down. What a wild experience -- I was angry but now I'm just glad I escaped and feel deep sadness for the employees stuck in there all day read more

The woman who works in this store (unfortunately I did not get her name) was very rude to my daughter and me. She was not helpful at all. The watch I was turning in was just about out of battery and we were almost finished wiping the data and it died. Literally had one more button to push and she said the only charger they had was being used. Her attitude just sucked overall. Also on another note, we waited a while and not one employee greeted us or told us we had to sign in. The same rude employee came over and said she was only helping us because it was a quick turn in and said there were 4 people ahead of us (there was no one else waiting?). We left and went to the store at Pheasant Lane and it was a MUCH better experience customer service wise. read more

Thank you to Almir for the 5 star customer service. You are definitely the most personable Verizon specialist we've met and we appreciate your thorough review of our questions! read more

Excellent service! They helped me when the Verizon at the mall wouldn't help! Took me in and fixed my phone in minutes!!!

The store manager was extremely rude when I came in to discuss them, taking my phone bill out of my account and then saying that they never got it when I have proof from my bank that they in fact did. He didn't even try to offer to help me I had to call Verizon headquarters office to get help. I basically did his job better for him. Very sad read more

This is the worst customer service you could possibly find in a company. You cannot find a human being to talk to if you need to talk to someone about a problem. See my problem was they gave my phone number to another person so now I'm getting calls for two people and this other person happens to own a company so I'm getting all the spam that would go with a company owner company phone but I can't talk to anybody I've tried calling five times I was on call record 4 1/2 hours just because I wanted to see if I could actually get a person but I gave up!!! I tried to have them call me back they have an option where they'll call you but they'll ask you for a pin number that you've never given them and if you don't have it they tell you to call them later which as you know doesn't work. Please do not ever use these people for anything you'll never be able to fix anything or cancel your service or get anything but buy more things they'll sell you anything but they won't fix anything for you!!! read more

I've been with Verizon for 20 plus years and have always had great experiences with the entire organization, including this location (Mall of NH) .....until tonight. I have never been treated so poorly by a Verizon customer service associate. Didn't listen to a word we said, didn't seem to care what our preferences were . Treated my wife like she wasn't smart enough to know what SHE wanted for a phone. ( Just an FYI : the iPhone is horrible according to Verizon ) We literally had to get up and walk out!! It's very clear that customer service has taken a far back seat at this location, and replaced by rude arrogant commission driven sales associates. It's really disappointing, and I won't be visiting that store again. read more

Came in here to change my phone plan and look at a new iPhone I was considering buying. I was told there was an hour wait and that the store was at capacity. There were maybe 3 people max in the whole store. I drove to the one in Hooksett, changed my plan, got a new phone and got home only for them to call me for my apt 2 hours later on my new phone. What a joke. read more

Just wanted to say thank you to Salem Noueiri from this location for his outstanding customer service and communication. I went into the store with an order/plan issue (expecting to have a fight) and was fortunate to be introduced to Salem. He not only spent time on handling it that day, he also gave me his number so there was later follow up. He is a true asset, and I really appreciate his efforts. read more

Horrible customer service, costly, terrible reception, and Absolutely no customer loyalty whatsoever. They indeed don't care. I switched services and repeatedly tried to contact them to return their cell booster, which did not work. I was on hold for up to 45 minutes with no resolution. Within 60 days, they turned my account over to an outside bill collector; Verizon will not even take my calls. I refuse to pay the bill because more than half of it is equipment that I have sitting on my bureau in a box in excellent condition, waiting to be returned to them. If anybody reads this at Verizon, please leave me a number where I can physically contact you, return the equipment and get it off my bill and I will gladly pay it 100% info on the same day. Please don't just tell me to call customer service because you won't take my call; (you) referring to Verizon~ I was a customer from 1992 to 2021, and they don't even care, no loyalty whatsoever, None, zero read more

Every time I come here I wait forever. They are woefully understaffed. The people are nice but be prepared to wait for ever. This is my third day coming here to try to get service. read more

Awful and extremely rude service. I went I with a concern about a billing issue. I was being charged talk overages without being alerted even though I had alerts turned on. And I was on a very old plan that charged $1 per text on one line. I did not pay too much attention because that line did not text much. I learned that since April, I had been charged $160 in overages for talk time and never got an alert. 'Dan' told me that it was my responsibility to make sure I was on a good plan for a Note 9 and I should have checked my voice usage daily online. Dan also said that Verizon has never sent out alerts for talk usage. Really? Because it is right on my account screen and enabled. He did not offer to switch my plan and I would take up the rest with billing. I said, "what is stopping me from paying off my phone right now ($400) and walking down the street to T-Mobile?" Dan said "go ahead". I told him if I pay it off he has to unlock it if the phone itself is locked (not the SIM card, I know that is). He said they don't unlock phones but they do and the law requires them to. I spent the next day messaging on FB with Verizon. At first I was told they could only credit me $40 for the overages because "well; the minutes were used".(exact quote). I did not get the alerts and they confirmed I did not get them. After another hour of back and forth and using words like FCC, Attorney General, etc. I was credited the entire overage amount of $160. DO NOT GO TO THIS SOUTH WILLOW ST STORE NEXT TO FIVE GUYS. They will rip you off and could care less about taking care of the customer and stay away from 'Dan'. this guy was a complete tool and I could tell as soon as he walked up to me. This may be because they are all on commission. Verizon Wireless is not better that they typical stereotype of a shady used car dealer.| Buy your phone online unlocked and bring it to a place like Page plus. You get the Verizon network at half the price. They are an agent of Verizon but sell their own phones. I stayed with Verizon for now after I got my monthly bill cut in half. I occasionally need the hot spot feature. read more

BUYER BEWARE! I wish I could give this place negative stars. I went in today to port my number over from Sprint and get a new phone. The customer service rep and I discussed my needs, found a plan and phone that worked and we started the process of moving things over. As soon as things started moving along, he told me that my trade-in phone was all of a sudden worth less than he had told me and it would cost me an extra $100 to switch to Verizon. I called him out on this bait and switch and asked to see a manager, who basically told me "these things happen" and I could just leave if I didn't like it. This bait and switch business practice may be standard operating procedure for the store or it could be just plain ignorance but I won't give them my money because of it. read more

Worst service ever. Staffing issues or not there is never an excuse to be pathetically rude to customers.

Went back twice actually trying to give my business to Verizon after I had left and had gone to Xfinity and was unhappy. Both times I came back to this Verizon store they were impossible to work with....I left Verizon because of their poor customer service. I guess I just validated my reason for leaving and will stay with Xfinity even though their customer service is not that much better. Wake up Verizon, I think you need to understand the definition of customer service...I was trying to give you my business and you made it too difficult to switch.. read more

What a horrible experience, such rude staff, I ended up leaving just to go to another Verizon in Londonderry because I couldn't stand the staff any longer read more

absolutely ZERO customer service! dismissed my dad from their store with a broken phone on his first day with the new phone! The people working in this store don't care about their customers, & this store should be avoided at all costs read more

To Jill at Verizon, thank you very much for what seems to be a solution to my phone buyout issue. I will update again in a month or two but for now she is the only person who did something to help me out at Verizon, thanks again, I hope to give you 5 stars soon. read more

To start this off, I'm sitting here comfortably in my bed enjoying my brand new Samsung Galaxy S8... that I got from T-MOBILE. I find it sad that as a former customer of 13 years that Verizon didn't offer any deal and doesn't offer upgrades to their loyal customers. I had an s5 through Verizon that lasted me about 5 years. I went into the store to see what kind of deal I could get and was indirectly told I was shit out of luck. What a great provider... pffft. Needless to say I immediately went to T-MOBILE after that "experience". I walked away with an s8 and an unlimited plan for under $300 total but only played $25 for activation today. You've gone so far down your drain, I can hardly believe it. Good riddance, Verizon. read more

I write reviews to help others not get scammed. Ranting is useless. Do Not Use Verizon Store which is at Mall of Nh. Sales people are VULTURES. If you want the cheaper phone you get very bad customer service. You might do better at a smaller store but I can't confirm this. Also NOTE- These Stores are NOT OWNED by verizon But A 3RD PARTY COMPANY, the Employees wear VERIZON SHIRTS NOT EMPLOYEES OF Verizon. I went to small stores and they told me they all work for a 3rd party company. Very deceptive Advertising. Also these stores and Verizon the Corporation in NH are not members of BBB in New Hampshire. I'm writing this because I received very bad customer service from this store. BTW they don't care if your phone didn't work, its a $35 restocking fee unless you buy another phone...Yep u got it a more expensive phone. Be careful..... read more

I went in Friday night and spoke with a consultant about a new phone and bluetooth. He was helpful but I told him that I think the $30 upgrade Verizon charges is ridiculous considering how much the phone and service cost. I told him I was going to find the phone he recommended online cheaper and come back and buy the bluetooth from him since he took the time to explain the hone features to me and he works on commission. That night I looked online and didn't find much cheaper. So I went back the next day and requested the same salesperson. When he spoke with me I let him know I was going yo buy the phone and bluetooth from him but asked him to through in the case for ($40) free. He said he couldn't do that. I asked to speak to a manager since I had always had something given to me for free in the past since I had been a Verizon customer for over 10 years. He went to get the manger, it took her about 10 minutes to come over (unacceptable) and started with "So Kim what do we have going on her". I explained to her what I wanted and once again expressed my unhappiness about the $30 fee. She was full of excuses for the fee, she was rude, and basically told me to go buy the phone some place else. I guess I should send her a thank you note since Radio Shack was in the same plaza. The phone I was looking at in the Verizon store was $280 before a $50 mail in rebate. The SAME phone was $150 no mail in rebate at Radio Shack! It would have been $50 if I had made it to a special sale they had that morning that only lasted to noon. I got my phone, case (better color selection than Verizon had), screen cover, and bluetooth for $157. I am still going to get the $30 fee on my Verizon bill so my total cost will be $187. There was no wait at Radio Shack. The staff was very knowledgeable and helpful. Summary $260 for just phone and upgrade fee at Verizon store $187 for phone, case, screen protector, $30 Verizon BS fee and bluetooth (with none of that on sale) read more

Verizon Wireless should have a rule. Have as many tech support people available as salespeople. This store has no problem working to sell you a phone, but to support your service. Um, plan on staying awhile. "Well, you can call tech support." Um, no. I drove 20 minutes here, and didn't plan on spend on waiting up to an hour to get tech help after being confronted by 3 salespeople in the first 5 minutes of arrival. It wasn't an isolated event. Overall, VZW is pretty decent. However, it has really slipped over the years. If ATT and the others weren't criminally bad, it would be an easy switch to make. Right now, being the best mobile phone company is like saying you are the smartest kid in the dunce class. So, after replacing my phone for the SECOND time in less than two years, they didn't replace my SIM card. Ya, the one with all your personal stuff in files. Sent where? Who knows? Was their concern? No. Was there any attempt to right the situation? No. At least I will commend them on being quick to replace the phone. If you are considering VZW services, some are OK. At all cost, if you don't can avoid VZ Navigator, it is now a joke if you can use Google Maps. Bing "Search" can't find locations that have been around for 50 years in the same place. I would say, and I travel A LOT, Bing can't find 50% or more of the places I search for. I usually go to Google Maps to look it up, because it finds it 95% of the time. Voice Command in VZ Navigator? Completely useless. 2 out of 3 times, if not more, it does not work. Do the same command in Google on the same phone? it almost always works. VZW's brand is on reliabilty. On calls, it has held up. However, on phones and applications it puts forward, it falls far short of the mark. Sorry, VZW, if you are going to sell it, support it and make 3rd party meet quality standards. read more

Nothing good to say about this store. Ridiculous wait for service (45 minute to 1 hour wait to speak with a sales person). Rude employees who act like they're doing you a favor. Just a bunch of unhappy customers waiting for service from grumpy employees. read more

Thank you Laurie for such a wonderful experience at your store today. You were very knowledgeable, customer oriented and polite. Great job! read more

What a terrible experience. After paying WAY too much to upgrade to an iPhone 6 I unfortunately had to use the "insurance plan." At $220 a year with a $200 deductable, I have bought a new phone. Really? That's insurance? What a hassle. I was at the store for two hours waiting for my information to transfer. read more

Short review: The wait to be helped was longer than it should have been however the service was great once I met up with Justin. I agree with the previous review that more staff would be helpful but there is a balance between plenty of help during busy times and too much during slow times. It's probably best to call the store and ask when the slow times are to try to avoid this. The wait to be helped was my only gripe. I was just picking up a phone on my employer's account and Justin was very helpful in getting me all set up. He seemed interested in making sure I got the right accessories and didn't try to push anything I told him I had no need for. My experience was a good example of how the help you get can overcome some small issues. I haven't worked with anyone else at the store but asking for Justin will be a safe move. read more

The people who work at this store are some of the rudest and incompetent people you will ever meet. Avoid this store at all costs. Your better off ordering a phone online because even if this place does have the phone you want in stock, they will make you wait almost an hour for something that should take 2 minutes. Manager is so incompetent i cant believe they allow people like this to work in customer service. read more

I went in to get a new phone upgrade and was greeted which was nice. I had to wait about 25-30 minutes to actually talk to someone after that. Laura helped me with my phone and NEVER HAVE I WORKED WITH SUCH AN AGGRESSIVE SALESPERSON. I had to tell her about ten times that NO thank you, I did not want the screen protector. She said i was getting them at a discount price if I bought the phone with the protector and car charger together as a bundle, but there was no way in hell I was gonna pay $20 for a screen protector. I was planning on going right down the street to five below and buying a phone case and screen protector. She still was very persistent about me buying a phone case and screen protector, telling me I would surely break and ruin my phone if I did not purchase these things. I kept saying "No, don't worry, I am going to get those things later, I don't want to break my phone either." She kept becoming more persistent and even aggressive. I thought she was going to do something because she seemed so annoyed and mad that I wasn't buying the phone case and protector at that moment. She proceeded to say "Well everyone breaks their phones without the protectors and cases and you don't want to have to pay hundreds to replace the phone," and I even showed her my old iPhone in perfect condition, telling her I took good care of it and never had to replace it for the past two years. Anyways, with a lot of persistence and stubbornness on my part, I finally made it out of the store alive without spending about $100 extra on accessories that I didn't need. Laura DID NOT LISTEN to what i wanted, and she also made me feel very uncomfortable, which are not good traits in a salesperson. read more

I placed an online order for a fitbit via the Verizon website on 6/10. The website gave me a price of $179.99 and provided me a delivery date of Wednesday 6/12. I placed my order and got an e-mail confirmation. On Friday 6/14 after not receiving the item or any communication from Verizon I contacted them and they promised an update Monday 6/17. After no update I contacted them again Tuesday 6/18 and was advised my order was canceled and I would have to pay 199.99 for the fitbit and start the process over due to a "system" issue. There is no excuse for a 130 billion dollar company to have a website that doesn't process orders and cancels them. The insult to injury was then trying to increase the price after their system canceled my order. With what I pay this company a month I would expect they could handle a simple online transaction it is 2019 after all. Maybe they should outsource their online orders to Amazon? read more

Verizon customer service has gone completely downhill. Received upgrade notice went in trade my Daughters phone was sent a message from Verizon it was worth $ 148.00. When I went to trade phone in was told it was worth$31.Told by sales rep they don't honor what comes from corporate I was told call Verizon services to get deal. I ask to speak to Verizon manager who refused to come out confront me. What's the point of being a manager when you can't confront your customers you shouldn't be management. The pointing of fingers between corporate an store has gotten ridiculous. Especially after being a customer for 20 plus years I've got say worst customer service I've ever seen and the laziness of them not being able to set up iPhone just hand the product and tell you deal with and set up the phone myself because their not able to do it . What's the point in selling apple products if you can t help customers set it up. Best idea if you due for upgrades go directly to apple store who help review device and get you taking care of. Verizon I got to say over all service has really sucked close your stores if you can't help your customers. read more

From the very first day till today, every time I walked into this specific store, I was very satisfied with the service and great help I got there. The staff are attentive and very professional comparing with the other verizon stores(trust me, according to my own experience, I would say this stores service is wayyyyyyyy better than the other ones). And one doesn't need to drive up the lil mountain(mall of nh) to get his service. So I would say I will definitely continue coming to this verizon store;) read more

Got my phone upgrade yesterday, had the pleasure of dealing with Paul Binder, Mgr. he took care of my concerns and excelled me thru the phone buying process read more

You gotta go during an off time or be prepared to wait. But the customer service is awesome. Very patient and helpful. I've never had anything but above and beyond customer service from here. Sure the prices are expensive, but I love the customer service I receive and never have any issues with my cell service anywhere. read more

Please be careful at this Verizon my husband and I went in to upgrade his phone. The employee who helped us his name is Mike gave my husband a 32GB phone when we asked and paid for a 128GB phone. That's a huge misstep, with that said we are both deploying in less than two weeks. Thankfully my husband was reviewing his storage and noticed the mistake because overseas we would not have been able to correct the issue easily. When we went back ol Mike had a bad attitude about the situation and was going to charge us a restocking fee...for his mistake which I find outrageous. I love Verizon but this branch was a complete disappointment and disastrous, if I could give less than one star I would. read more

had some issues with my phone....long wait but the rep was so helpful ..they were and are always busy and have alot of patience. Thank you

Ron C. I have been with Verizon for about 3 years. I have loved the service. My phone works in so many areas compared to other carriers. About two weeks ago I wet to South Willow Street store to get the new Samsung Galaxy S6. We are in the Verizon Edge plan. Was told we needed to buy out my phone of $89.99. I was willing to do but the salesperson told me they needed cash and wouldn't take my debit card. I have used my card to pay them monthly and now they say they won't take it. My feelings were hurt. I also don't understand why we couldn't use the $200 toward the money we owed. The salesperson wanted us to pay our phone off and give us nothing in return. Not a very happy customer. I called Verizon headquarters to put in a complaint and they were stunned. They were shocked about the debit card and they told me we should have been able to use the trade in deal. Now the trade in deal is going to expire and I have no new phone. I don't want to leave Verizon, but I believe that the salesperson had something in mind. read more