So after reading some reviews, I can see I am not the only LONG TERM client whose business is unappreciated by Agata nails. I almost never write reviews but the way they treated my 14 year old daughter today definitely warrants one...
Ive been going to Agata since they first opened abt 10 years ago. Since my daughter has been in Kindergarten, Ive been bringing her with me. She would get a quick mani while she waited for me. My daughter is now in highschool. 10 years we've been bringing our business to Agata. I've always praised the cleanliness of the shop, and recommended their work to friends some of who are now also current clients. They were very friendly as well. Please note, I wrote WERE. Also, any time you call to make an appt, they are never ready when you arrive.
This past June (2021) I made an appt for my daughters graduation. When we arrived they were busy with other clients. I don't mind waiting a little bit, I know things happen, but we ended up waiting almost 2 hours. During the wait, a man walked in and sat down right away for a pedicure. When I complained, the condescending remarks started in spanish and the man was answering his tech in English. He thought he was some kind of VIP. I know they were responding to me bc I could understand most of it. However, they wouldnt acknowledge me, or that we had been waiting for a over an hour. My daughters graduation was the next day, I had other errands to run and they took up my time. I knew most places nearby were also booked due to the time of year so I didnt want to make her leave. I was trying very hard not to let her down.
Some classmates were there also waiting, so we tried to make the best of it. (One of her classmates was a walk in) Our 3pm turned to 430. She got her nails done, but I did not bc I would have had to wait for her to finsh, and I would have never made the dry cleaners. But as long as she got hers done, it was her day.
Fast forward to Dec 2021. My daughter wanted Acrylics for the holidays. I allowed her to go without me because I had another appt. I sent her in an Uber with her friend. Uber had wrong pin location, and she ended up 10 minutes late. So Agata gave away her appt. bc she didnt call. BUT, wait for it....
I made the appt, my daughter didnt know she had to call, and I didnt know she was running late or I would have called on her behalf. They told her she had to either wait for the lady who took her appointment to arrive and ask for her spot back, or come back the next day at a later time. I told my daughter just make a new appt, but then I realized wait, where is the Acrylic nail lady now? She was doing someone else's nails! So, had my daughter arrived on time she would have had to wait for that person to be finished anyway bc they were running late! Good business practice, you already have someone in the chair, dont overbook! I guess its ok with them for a 10 year, multi appt client to wait for 2 hours the day before her graduation, but she's 10 minutes late and they practically kicked her out. My daughter was crying when she got home bc they were so rude abt it. I was on the phone trying to reason with someone for abt 10 minutes who couldnt justify making her leave so she hung up on me. And I also picked up on the other nail techs making comments in Spanish. Hello! Many light skinned people ARE hispanic and we can understand you! I guess its ok as long as they make the $$. They dont care about customer loyalty. I gave my daughter $100 and told her to add $20 for a tip (bc its the holidays). So Acrylic nail lady lost that tip, and Agata lost our business and our referrals from now on. (Oh and I am a really generous tipper). Sad, bc my daughter used to feel very comfortable going there after all this time, but ever since covid they have a terrible attitude and don't have any people skills.
Agata nails need to learn how to appreciate ALL of their customers and to be more accommodating!They are greedy and unprofessional! Their business is thriving bc of returning customers, and neighborhood support. And since they make people wait on them when they are running late, (by more than 10 minutes) they should be a little more understanding. I will find another salon and I will be telling everyone I know how we were treated by Agata nails for the THIRD time. Again, I am not a complainer, but other reviews say the same thing. Shame on you Agata Nails! read more