Bad service when you call to ask a question a or make a appointment they answer the call then…read more hang up what type off service is that and when u tell them to cancel ur appointment they dont do it i cancel a appointment my appointment on April 25th they send me a text message that I messed when I reply cancel and still say I missed it when I already canceled it then they mess up ur doctors appointment bad service fix ur phones lines

Saturday January 11, 2025 my niece came into the Winfield Moody Clinic located at 1276 N Clybourn…read moreAve for her daughter peds appointment and was verbally attacked by a Registration Clerk for not wearing a Face Mask, which by the way I was told that the Clerk had on a mask herself and was sitting behind a glass container and had thee audacity to walk from behind her desk and approached my niece about it...My niece stated that several people including the staff who signed her in didn't have a mask on and after her visit she was instructed by her Doctor to make a formal complaint and the same Clerk started a yelling and told her something about her mother and my niece asked her how do she know her mother she referred to my niece as a "GIRL"...I was told Mrs Thomas left a few years ago former CEO would've NEVER tolerated this behavior from staff talking to patients whose been coming to this community clinic she was a kid but I'll be reaching out to someone else maybe the BBB or Joint Commission but someone will have to answer to the way my niece(s) cause her daughter was with her treated.

This is regarding Northwestern Memorial Central Scheduling Department. I just want to thank Dawn…read morefrom Central scheduling for helping me set up a diagnostic bilateral mammogram. I was very nervous and agitated and she was very calming and got me in much sooner than I got in it Rush Hodpital Radiology Dept. Rush got me in during February of 2024 and Dawn got me into Northwestern in September of 2023. She went to speak to a nurse regarding the referral and saw that it was necessary to get in sooner. Now that's good medical care and medical practice for your staff. Thank you very much Dawn for all your help and consideration. Nicole M

I have been seeing Dr Joel Wilsnack for 18 years now. He is a smart, medically conservative, and…read moreattentive. He also has a really good memory for my health details and is super speedy at responding to my non urgent emails. He has been there through a number of sensitive medical crises and I feel he was kind and responsive. I guess the downside of working with this solid clinician is that when I have an acute illness (cold, sinus infection) I can't get an immediate appt with him and have to see one of the NMPG physicians.

Really helpful! Office experience and care quality was really satisfactory! Very fast and was in…read moreand out, with in reasonable time!

Too slow care in San Diego Not enough workers to handle the…read morevolume of people Run away

He Deformed My Foot Dr Williams did what should have been a…read moresimple bunion surgery, and left my toe at a 45' angle and turned sideways. Now, a few years later, my ankle is pushing inward due to poor support and it's affecting my hip and lower back. In short - I'm becoming crippled. You've been warned.

Forget about the fact that the receptionist is rude and curt with people. Dr. Michael Williams…read morecompletely ruined my foot. Botched bunion surgery in 2017. At the follow up appointment I told him it didn't look right. He said it was fine and gave me a toe band. Daily pain for the past 5 years. I've been too upset and angry to even get it checked out. I finally did. I have acquired Hallux Varus. That's my experience, I would stay away.

Apparently this facility is not as accommodating as I had previously thought. When they make…read morescheduling errors they blame the patients and offer arbitrary explanations for their logic. I had an appointment 1/17/17 at 10:30 am. I checked in at 10:35. The receptionist said that the appointment was at 10.15 and I was 30 minutes late. We went back and forth and I told her the voicemail said 10.30. She said there might be an 11 and another receptionist chimed in and said if she doesn't come between 10.45 and 11 you can have that appointment. I waited and went to the desk, it was 11.02 and someone walked in and checked in. I asked if I can still have the 11, she said that the appointment came and I can't. I asked why her previous statement did not apply and she remarked I didn't even have an appointment. Overall this was a very unnerving and unprofessional experience. If someone in their office makes an error they should own up to it instead of deflecting accountability. Hopefully Illinois Masonic will yield better experiences in the future.

Professional staff, easy location, casual, clean lobby…read more Scheduling went well, the technicians were communicative. BE SURE, however, to ask reception before you go back for your scan AND tell your technician you want the CD of your images ready when you leave the session. For some strange reason, this facility doesn't actually get that to the doctor who ordered your MRI. I've never heard of that.

If you're a physician and considering a company for EHR stay far away. Their billing practices are…read moreunethical. They make it literally impossible for you ever to get out of your contracts. Each component is a different contract that automatically renews each year without telling you and requires you to keep track of all dates and give 90 days notice per component. So if you ever want to switch EMR and or retire, you'll still be paying for a EMR you're not using, for at least a year or two. Besides the fact that there maintenance and upkeep has been slow and their product is not user-friendly

Even though I am insured, they demanded a payment of $2,500 from me on 1/12/26 and threatened to…read morecancel my surgery that was scheduled for 1/14/26--so I paid it. Then my insurance fully paid my almost 60k surgery. It's now 5/13/26, and I'm receiving collections letters from the other medical providers that assisted with my surgery all because gold coast still hasn't reimbursed my $2,500. My out of pocket max for my insurance is 3k, and im sitting on close to 5k of debt now waiting on this reimbursement. This is absolutely unacceptable. This multimillion dollar company has been collecting interest on my money for 5 months while my credit is getting trashed. I have no idea how this place doesn't have lawsuits. Day of check-in staff was unbelievably rude to just add to the all around horrible experience with them.

The surgery went OK, place was like a surgery mill, but as others have written, the billing…read moredepartment is awful. They make you pay a hefty fee upfront, then when the insurance explanation of benefits shows you overpaid, it takes forever to get your money back. In my case, they screwed up the claim and kept sending me bills for $7500 with no itemization, no reflection of what I'd already paid, and nothing about why the fee was so high (but of course threatening to send to collection). It took hours of calls to get them to send a proper claim to the insurance company, and then, after my insurance company processed the claim, showing I'd overpaid by $900, it took many more months and phone calls to get them to refund that. If I hadn't been persistent and threatened to report them to the Attorney General, I don't think I would have ever gotten my money back. If you can go somewhere else for your surgery, I'd recommend that.

Thank god I've never had an office visit turn into anything more than just a consultation or a…read morequick MRI scan, but wow, is my neurologist, Dr. Shepard, expensive! $300 for a 4-minute consultation; $400 for a 10-minute consultation to go over what a radiologist had already billed my insurance $450 for. This on top of $1300 for Northwestern's fee for the MRI. Sure, BCBS-IL whittled that down to a fraction and then paid it all, but wow... So why is the office staff here so silly? I mean, I enter the office and go up to the desk to check in for my appointment (there's no window). The girl--half my age--talks loudly: "MR. ROBERT S--. YOU'RE HERE FOR DR. SHEPARD? [yes]. IS THIS YOUR FIRST VISIT. [no] NOW, ARE YOU STILL ON --- DRIVE? [no] I NEED FOR YOU TO FILL THIS CARD OUT, OK, MR. S--. [sure] I NEED YOUR INSURANCE CARD AND ID, DEAR." The waiting room is full of patients. Privacy would be nice. "Dear"? I am twice your age, which means you should still be in college. Only women over 60 years old call me "dear." And only hard of hearing people talk as loudly in an office full of patients as you do, dear.

I found Dr. Daniel Hidaka through the Northwestern network and have remained a patient for…read moreapproximately 8-years. Upon my first appointment with Dr. Hidaka, I was immediately impressed by his "care factor." I am a busy professional in the service industry, so naturally I have high expectations from professionals I choose. I say can with certainty that Dr. Hidaka's approach is unlike any other physician I've encountered. I feel as if he's an old friend who just happens to be a respected and accomplished physician. His care extends beyond "office hours." He frequently checks in with me on past issues, treatment progress, etc. Also, a much-appreciated bonus is that Dr. Hidaka is quick to respond and help even when I'm unable for an office-visits (travel, busy season, etc.). He is really setting the tone for modern health care the way it should be in our busy society.