I got my sons name on his school backpack and we love it . Great customer service, amazing work…read more and great prices. I will definitely use them again

I ordered some custom embroidered shirts, a couple years back and went in recently to have two more…read moremade. I specifically said that I like the shirts that I have but they are too big and so I'd like to order them in the next size down. When I got the shirts, they were incredibly too small so I went back to return them. They had all the information for my previous order on record. Turns out the shirts that WERE ORDERED FOR ME were a different model than the shirt that I had ordered before and the new size was incredibly different. When I tried to return them, I was told they would only give me 50% off on another two shirts. WRONG, I went there with a specific need and problem and I wasn't the one who ordered them. That's not the way you handle a mistake made on your end. I've referred a lot of people there over the years as well and that won't happen again and I will never be back. It should've been handled the right way the first time. Customer embroidered shirts by the way aren't cheap!

Ed, the owner, does not provide service that is acceptable. He majorly messed up my daughter's…read moreorder and does not take responsibility. He tells clients that they can "go away and he doesn't give a SH!t". He ruined an item of my daughters that is irreplaceable. So sad. Run away from this place. Hot temper and very unprofessional!

Ed does great work. Considering he is working by himself and managing all aspects of the operation,…read morejust communicating with him what I needed and when got the job done.

Needed a small batch of shirts printed for an event and most places either had a high minimum or…read morecouldn't get them done in time. XtraFly took care of it without any hassle. Shirts looked great, colors were nice and bright, and the whole process was easy. Will be back for our next order.

Been coming here for a few years now for my work shirts. Never had an issue. This time I did polos…read morewith embroidery and some hats. Everything looked good professionally done and turnaround was quick. Ahmed is great to work with he is very professional and gets the job done. Thank you Xtrafly!

We had an event and Eli and his team came to do customed travel cases embroideries on the spot…read more It was very successful, clients loved it. Eli's team is super nice. Communication was great! We will definitely stay in touch for future events. Thank you!

I brought a personal item here to get embroidered for my fiancé in time for Valentine's Day. This…read morewas a very small but special project agreed upon to be done on a certain date before I brought it in. It was a simple phase on a pocket square that he would wear on our wedding day. The price was high for a small project but due to the great reviews - I felt it was justified to make sure it turns out well and look professionally done. Initially they were great with showing you pictures of the placement and helping with font and size suggestions and were quick to communicate through email Then I was called ON THE DAY that my project was due to say that they've damaged my item beyond repair - oil stains or some sort of stain created by the process of the machine. They have took it upon themselves to reorder my item from the original vendor and are now waiting for the item to come in (unknown amount of days). While I appreciate them taking the initiative to replace and fix it (luckily it can be replaced)- I'm still without the sentimental gift I had planned ahead for tomorrow. I did wish there was communication prior to the due date After the owner also called to follow up and apologized and did his best to rectify the situation. The communication thereafter was also great in updating when my product came in and estimated time of completion. They were nice enough to ship it to me as it was hard for me to find a time to pick it up during work hours. I ended up getting my product and we are satisfied with the end result and it turned out as I hoped.

DO NOT HIRE THIS PERSON! We gave them hats and patches to…read moreattach, and they completely went offline and won't even answer our calls. They took the hats and the patches, and now there's no one we can reach.

I had a wonderful experience with this embroidery shop. Their customer service was excellent from…read morestart to finish, and communication throughout the process was clear, timely, and professional. The quality of the work truly stood out every detail was beautifully done and exceeded my expectations. It was a pleasure working with Marylyn and the entire team. They were attentive, easy to work with, and clearly take pride in what they do. I'm already looking forward to collaborating with them on future projects. Highly recommend!

I was so pleased when I picked my order up, it was exactly as I wanted it to turn out. I just…read moreneeded my dog's name embroidered on black material with blue bold letters, for her training vest. Andrea and the ladies did a outstanding job on knowing what I was looking for. I will definitely be a repeat customer. So ladies Dutch and I thank you

From the owner: Best in Town Monarch…read moreMerchandising is a full-service advertising company that provides a range of promotional items. Its online catalog provides access to over 500,000 promotional items. The company also offers embroidery services. Monarch Merchandising utilizes address books, adhesives, air fresheners, alarms, albums, answering machines, aprons, aquariums, ashtrays, audiotapes, back braces, badge holders, balls, bandanas, banners, basketball hoops and bats to provide promotional services. It additionally uses batteries, bells, beverage insulators, bicycles, binders, binoculars, bird feeders, blankets, blenders and boats to offer advertising services. The company serves the education, health care, hospitality and recreational industries, as well as the residential and commercial sectors.

Amazing Job, Excellent Service, friendly owner and workers. Good Price and fast delivery…read more Had this made for our Church, already looking into another embroidery project.

I've had so many merchandise projects with this company I wish I can leave more than one review…read more They are always there when I need a fast turnaround and the attention to detail is on point. The owner Shahe takes special care of whatever I have needed from shirts to hoodies to hats. It's so important when you are planning to give out promotional material to you customers, that the items you are giving out are high quality, for the image of your company. Ink n stitch has come through on many occasions. Highly recommended.

I am so thankful we found this place!! My coworkers and I had been looking for a special gift for…read moreour awesome boss. I contacted Laureen via email and she was super responsive and quick! She answered all my questions and provided me quotes when needed. Talk about great customer service! We ordered an engraved Lagavullin 16 bottle that was shipped well protected and super quick. It arrived on time and unharmed. I would highly recommend this place for any engravings and special gifts. Pricing is fair and you will not be disappointed. Thank you so much Laureen for your incredible customer service and great quality gifts!

Laureen was such an amazing person to work with. She made the ordering process so easy, and the…read moreturn around time was great! I will continue to go to her for any type of engraving needs I have. Such amazing quality! Made the perfect gift!