I would like to add my review of this place and echo with all the other previous people that I…read moreagree with everyone in saying that the front desk people at this office are extremely rude and unprofessional. I don't know how this place is able to get away with treating people in such a horrible manner. I called to make an appointment as a first time customer who has never been to this doctor before and the front desk woman told me I cannot be seen at their office and hung up on me. No explanation given! What an incredibly jarring experience. Please be warned that this place is unbelievably unprofessional!

Spent minimal time with me. Had four other patients at the same time…read more Still not confident I got the correct prescription. A regular check up - most charges not covered by insurance. I too regret not reading the reviews prior to my visit.

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

Honestly, I was a little nervous at first but this whole process was so easy. My eyes were a bit…read moreuncomfy immediately after the procedure but the team here is great and I was in and out in a short amount of time. It hasn't even been 24 hours yet and my vision is so clear. I'm experiencing very minimal discomfort and I feel fully ready to take on the world. Thank you! The place is clean, too, and the process is quick! Be sure to ask about additional discounts when you go in for your consultation!

Very disappointing experience overall. I was scheduled for surgery on Monday, but only two hours…read morebefore the procedure I received a call saying the doctor determined my corneas were too thin. What's concerning is that this only happened after I specifically asked them to review my scans again. Had I not pushed for a second review, I genuinely worry they may have proceeded with surgery despite the risks. I also requested a direct explanation from the doctor and never received one. Instead, I had to repeatedly call the office just to get basic answers and speak with someone knowledgeable. My impression is that the process felt far more focused on moving patients through surgery than on patient safety and communication. I would strongly encourage anyone considering a procedure here to ask detailed questions, seek a second opinion, and carefully review whether they are truly a good candidate before moving forward. I also felt the recovery expectations were presented in a way that understated how difficult and lengthy recovery can actually be.

Absolutely horrible experience here. The nursing staff was rude and condescending. A nurse asked me…read morewhat my eye pressure was. When I responded that I didn't know, but could check my records to find out, she remarked that most patients know their eye pressure offhand (she even stated that some can touch their eyes and tell her what their eye pressure is). I told her I found that to be unbelievable (I have worn glasses for over four decades and have never been asked these kinds of questions or treated in this rude manner). When I became upset due to the patronizing and condescending way I was being treated, the nurse asked me if I was receiving mental health treatment. Completely inappropriate, unprofessional, and hostile behavior. I would not recommend this practice.

Dr Buttross is excellent. Her team is great too. She did my mom's cataract surgery for both Eyes…read more I highly recommend her.

I have been a patient with Dr. Fein for 3 yrs. I see her once a year and sadly I am accustomed to…read moreit taking from the moment I check in to checking out 90 minutes. Today I went in for my annual appointment and 90 minutes later I still hadn't been seen by the doctor. I said something to the checkout desk and was told that the doctor had an emergency and that I would be seen next. This is at 4:30pm and I arrived at 2:50pm for a 3:00pm appointment. At 4:30pm even though I had been told I was next there were about eight other patients that had been waiting at least as long as I had and the woman lied. Someone else was called into the exam room. I had had it and with vision blurred I told the office staff that I was leaving and would never return. All of a sudden an office manager came out to listen to me and I made sure he knew that for two days I had been receiving texts from their practice making sure I was going to be on time and filling out forms online so I could make things speedier at my appointment and even though the office had known for hours that the doctor had an emergency not a single staff member came into the waiting room to let us know and give us the option of rescheduling or approximately how long the wait would be. I'll be 65 at the end of the year and work a full-time job. Had to take time off work and so did my sister to drive me to the appointment. Most of the waiting room was filled with folks much older than me with their care takers. The Retina Group of Washington in Fairfax Va can care less about their patients and their patients' time. Worse, as I was storming out, the woman who checked me in said "let me see if I can get you a tech" and I was like I had all the tests done already and she said "well the tech can tell you whether or not your tests showed anything". I was like what!!!!!! You would think that if Dr. Fein was taking care of an emergency that maybe they can come up with a backup plan like techs decide if a someone really needs wait to see the doctor today and which patients can be rescheduled to meet with Dr. Fein at a future date because the tests look fine. I am certain this isn't the only emergency that has happened with the docs that are part of this practice. I will be finding a new retina specialist and this time I will be reading the reviews first.

They are terrible I have pancreatic cancer was there for a simple follow up they had me waiting…read moreover 2 hours in pain when I asked they said there was one person ahead of me a total lie I watched 10 people go in front of me I would not recommend to anyone

I had cataract surgery with Dr. Andrew Kolker. He was very clear in his communication and…read moreinstruction. I went from really lousy vision, having worn gas permeable contacts for more than 50 years, to needing no contacts or glasses. His care was outstanding, his manner was terrific. All in all, my experience with him was first rate in every way.

Always at least 20 minutes off schedule, usually longer. A roulette deal whether they will accept…read moreinsurance from year to year. One doctor will and the next one not - in the same office. Nice staff but feels disorganized. By the way there would have been a $35 fee if I pulled on them what they pulled on me today.