Team did an excellent job. Reliable, responsible, clear…read more I particularly appreciate they tried hard to save me money and give me good options. I would work with them again in an instant and highly recommend them.

Very quick response and service available next day . Value of service is good for the costread more

A+ service and professionalism. My Bosch French door fridge had a torn gasket and defective flapper…read morewhich also led to some ice forming in the freezer drawer causing even more issues. Vlad took care of everything across multiple visits and replacement parts (the first replacement flapper had a factory defect), and didn't charge for his second or third visit. Used a hair dryer to fix the freezer gasket when he could have sold me a new one. Everything works perfectly now. Good communication, texted his ETA ahead of each visit. You are in good hands with this technician.

Fridge freezer packed up over the weekend. Vega was able to get a tech out to us Monday in the late…read moreafternoon. Unfortunately, repairs would be extensive but tech gave some advice on replacement options. Will definitely call them first in future!

My Dyson V8 was not working. The problem was a non functioning battery as well as clogged filters…read more The battery and filters were replaced and the machine works like it was new. It really sucks...up the dirt. James, the store manager was terrific. He diagnosed the problem and fixed it while I waited. You can't ask for a better manager or technician. He is the best!!

STAY FAR, FAR AWAY!!! Horrible, non-existent service. Dropped off a vacuum and cannot contact…read moreanyone at the store, only unreturned voicemail messages. They've had it for a month and I haven't heard anything. This place is a scam center and if you ignore my experience, you're going to totally regret it. Take my advice as your warning!!

Quick and well prepared. Service on an older oven was completed in a timely manner: servicer was on…read moretime, diagnostic tools were accurate, and the part was on hand. Satisfied with the rapid and friendly service!

Excellent fast service and great communication. Did the work and kept me updated with photos and…read morewhich parts were used. Highly recommended

I used this company a few times. However the last experience was horrible. I hired them to do a…read morefull turn over for a rental property. They gave a quote and we issued the order and payment. First they did not finish within the agreed time period. Second they did not complete all work as quoted. They quoted door replacement, but they did not replace they glued the door back together. They quoted to fix the back screen this was not done. When I communicated to them thr they did not finish and I expected them to come back and finish to my satisfaction or issue a partial refund for the items they did not finish or did not do as quoted they DISAPPEARED. They would not answer calls. They did not answer the text regarding the issues. Ghosted. I don't suggest this company for any service. This was the most unprofessional experience. I have also filled out a BBB review as well with no response.

DO NOT USE SERENITY APPLIANCE REPAIR. He is a crook. I called him out for an estimate on my…read moreSamsung washer machine. ERIC came out to my home gave me an estimate and told me to order the part. Once the part came in he gave me an appointment to return to install. I haven't seen him since after multiple attempts to have him come back to install the part. This company is looking for a quick buck. They will come out take your deposit $119.50 and make a bunch of broken promises. Do not use him unless you want to throw money away. If you book him DO NOT PAY him using cash app. Pay using Zelle in case you need to dispute the charges with your bank.

prompt and knowledgeable service. very pleasant man who…read moreappeared to know what he was doing!

Dewan came on time and fixed my water dispenser. Did it quickly and efficiently, and explained how…read moreto prevent from happening. Courteous and intelligent. Will use again

Provided prompt and courteous service. He is an expert in several brands of appliances since he has…read moreworked with a few different companies. Really rare these days to find someone who can diagnose an appliance. Personal service and the five star rating comes from his abilities and skill. I do have to say that the payment process was not easy and had to download an app to pay since he doesn't accept payment methods. I believe he will be changing this soon though.

We did not end up using Star Services at all. The day they were scheduled, they never showed up and…read morenever called to say what happened. I texted, and they just said their day was really busy. They offered to come the next day, and I said to text when they were on the way, which they did. Initially they had quoted $75 flat fee, but it turns out that is only diagnostic, and they only accept Cash App or cash. When I said I was not comfortable with Cash App, they called and were not exactly polite, so when I said "no thank you, we will have to use someone else, since I only use Zelle or Venmo and not Cash App for online payment," they hung up on me. I can't speak to their repair abilities, only that it felt rude and sketchy from the start to not call or notify me of their policy ahead of time. Just be aware, it's Cah App, cash money, or nothing - if they show up at all.

If I could rate this company a zero I would. I called this company originally and they advised they…read morewould charge $120 for a diagnostic fee then labor for whatever it cost to fix the issue. On day 1 they stated they would come out and charge a diagnostic fee of $120. While I was at work my fiance was home and the gentleman advised he fixed what needed to be fixed. During his visit he also asked for a bucket - totally unprepared. However, after he left and my fiance advised that they charged us $120 + another $70 for labor to correct the issue. Upon her advising the charge I asked her to run the machine and test to see if it was doing the same thing. It was. We called and advised the machine was still not working properly and asked them to return. Upon return my fiance was seeking clarification on why this was not fixed. The technician was yelling at my fiance. She texted me asking me to come home as she was not comfortable with the technician alone in the home. I came home and asked the technician why it was not able to be fixed at this time. He advised this was just a diagnosis and also advised that the dryer stacked on top would need to be removed from the top to access the pump he believed needed to be serviced. He also advised that they do not remove the dryer for access. They only service the machine. I was not trying to be confrontational as the man had a large screw driver in his hand. I did ask him what he believed was wrong with the machine and he explained. He left the house cordially. I then called into the office to complain about the service we received. When I was trying to explain the lady that took the call was really defensive and hung up. I called back. I asked to speak with the owner. Turns out he owner was the technician. I asked for my money back in full considering the inconvenience. However, my largest concern is the $70 considering he advised that the entire experience was a diagnosis. I am not sure why we were charged for labor if nothing was fixed and if this was just a diagnostic. This owner of this company is a horrible representation of this brand considering this is a franchise. I look forward to speaking with someone at corporate to discuss our experience. The owner also expressed he was in the military and was a cop but tried to blame us for their preparation although he was at our house twice and my initial call advised we had a stackable washer and dryer. It is also easy to tell the home is in Baltimore. For someone who is in the military his action was pretty distasteful. There is a review from CK on Jan 10 2026 that seems to be pretty comparable if not a bit better than my experience. PATHETIC

I paid for service calls and parts that did not fix my dishwasher. They came three times and still…read morecould not fix my machine. sent an another technician and said there would be no charge then tried to charge me. machine still not fixed. I used them before and had no issue but now what joke this was. I will not pay the money they are trying to bill me for. I am going to the attorney general of the state of Md.

Disappointing and Unethical Pricing "This company is only…read moreafter money" all the real review have this in COMMON including me. I had a very disappointing experience with Wooten Appliance Repair. They gave me a clear estimate of before starting the job, which I agreed to. However, after the work was done, I was shocked to be charged double than the agreed upon original estimate. The technician offered no explanation and no reasoning. This is completely unprofessional and unethical. Pricing should be based on the job, not who I am or where I live. I went ahead and paid the full amount. I would not recommend Wooten to anyone looking for honest or transparent service. I feel taken advantage of, and will be warning others to stay away.

Would give more than 5 stars! Asked him to remove a stacked washer, haul away, and install new top…read moreloader. Daryl was prompt, knowledgeable and professional, did an excellent job! His price was fair and reasonable. Would definitely hire again!

DO NOT USE FROSTY…read more While it is true what others have said that the technician Terry was fantastic, the management at Frosty is not trustworthy. They low-balled an estimate when they had knowledge of the unit, the specific part needed, and the industry standard for labor. And when the job was completed in less than time than expected, the final invoice came back 70% higher than the high-end of the estimated range. The misleading initial estimate was either fraudulent in order to get the job, or incompetent. Terry should work for someone else. I would not trust Frosty.

I am so grateful we found this company. We have geothermal and have a service contract with Frosty…read moreRefrigeration. generally the unit is problem free. However,this morning we realized the house was not keeping cool. The thermostat told me to call for service. I called around 12:00 pm. Kyle arrived at 3 and was here 2 hours. He fixed it and we are cool! HIGHLY recommend!