I've been a loyal AHF Pharmacy customer for nearly 10 years, which is why my experience with the Hollywood Flagship location on April 11, 2026 around 9:15 AM was especially disappointing. After my psychiatrist submitted a prescription about a week in advance, I called to check on the status since the medication requires in-person pickup. The pharmacy technician, Afsenah, immediately responded with a condescending tone, saying "I wish you would've called earlier," which felt unnecessary and unprofessional. After placing me on hold, she came back and told me the medication wasn't carried there and that I should have called ahead. As a patient, I rely on the pharmacy to communicate any issues with prescriptions--especially when they've had several days to review them. When I tried to understand this policy (which had never been explained to me), she became increasingly dismissive and asked, "Are you going to let me speak?" in an aggressive tone. Instead of resolving the situation, she told me to call her manager, Jason, who would be in on Monday. At that point, I was already frustrated because my medication wasn't ready and wouldn't be available until then, so being met with attitude for simply checking the status made the situation worse. What added to the confusion is that her explanation of their policy contradicted my previous experience, where I had received a proactive call from the pharmacy regarding insurance. I understand that pharmacies have policies, but the lack of communication and the disrespectful tone I experienced were unacceptable. If a medication isn't carried, I would expect either that it be ordered or that the patient be notified in advance so they can make other arrangements. I hope this feedback leads to better communication and more respectful customer service moving forward. read more

AHF is a godsend! After using retail pharmacies, hospital pharmacies, and other speciality pharmacies, AHF is the only pharmacy where an actual person pickups up the phone as soon as you call. I've been loyal and grateful to AHF for the past 3+ years since they offer free home delivery and make filling scripts a breeze. I'm connected to a pharmacist within a minute of calling and they are always attentive, helpful, and get the Job done. It's crazy how other pharmacies have completely eliminated the ability to speak to a human without a call back. Over the years, several pharmacists have resolved coverage/billing issues after calling my PBM. The best thing about AHF is that everything just shows up at my door month after month. They do the refill requests, refill as soon as it's covered, and even the delivery man sends a picture confirming that my meds have been dropped off at my doorstep!!! The only time I have to call them is when I have a new RX or when they reach out for the yearly patient checkup. While their top level leadership may be deeply questionable, the pharmacists and staff at AHF are the best. They're the reason I've used AHF for the last few years and will continue to do so. read more

This is my go to pharmacy. Will never visit another pharmacy unless one of my medications is not offered here. The staff is the best part making you feel very important and like family. They are an extension of my primary physician. Love this place. read more

Always good service and follow up; am appreciative of what they do. The once a year checkin is always good, makes sure our efforts are synchronized correctly. Highly recommended. read more

You are not welcome anymore at this location of AHF pharmacy, especially if you are driving a car and intending to use facility parking. There's a new parking owner (as he claimed), and that guy is really threatening to visitors. I arrived there to pick up prescription medication, and as usual, I drove down to parking. There was one available spot on the left, and I parked without any concern. There wasn't anybody on site. But once I took the spot, someone knocked on my window hardly. And just opened the door, he started shouting at me, asking who I am and why I am here. I didn't know that person, and he hadn't any badge or didn't tell me who he was. When I told him I was visiting AHF pharmacy, he, in a very aggressive form, ordered me to empty the spot in a very short period. Because, as he said, it's a valet parking. I asked him to be polite with me. He said, "What otherwise? Will you complain to pharmacy? I don't care! This is my business!" And threatened me, saying, "I will block your car, you can't get out!" Actually, my visit time took me around 5 minutes. And I did complain to the pharmacy representative. When I got down to the parking, I saw that the valet parking person put another car to make my pull-out difficult, maybe hoping I couldn't get out and beg him or might scratch another car. I am lucky that my car is compact. Seeing the valet parking guy sitting at the valet stand, I expressed my feedback about the quality of his job. For that comment, I got back a "Shut up! F*** you!" answer. I never had such an awful experience here before, and I only go there to pick up medication. What has changed at the facility, I don't know. I didn't get any email or text messages from the pharmacy warning about parking rules. So, if you're visiting the AHF Pharmacy in Hollywood soon, please watch out for the valet parking guys! I would recommend parking outside or charging the location or pharmacy. I am about to do that way. read more

Great pharmacy and clinic. Appreciate all you do for us, your patients. Except, I don't appreciate the unprofessionalism, cattiness and rudeness from an employee at the pharmacy. Raquel Paz, you should learn some manners when dealing with the public and probably your personal life. Empathy is key when working with the LGBTQ+ community. read more

Came here for my Covid shot. The whole process took just over an hour, from registration, shot to observation. Booked online and made an appointment, you still need to wait in line to register and then get your shot and then observation for 15 mins. Everyone was lovely, especially the lady that did my injection, and they all made the process as quick and painless...as possible. read more

Fantastic staff. I find this a great place to buy bodybuilding supplements and fill prescriptions at the same time! -- Highly recommended!

Here is a no-brainer question: If you're going to spend money to fill a prescription and you could chose between a random place where your bucks go toward lining the pockets of companies OR a place where 96 cents out of EVERY dollar made goes towards helping people, which would you choose? Unbelievably, this is not some hypothetical scenario! AHF Pharmacy DOES use 96 cents out of every dollar made to care for and treat people living with HIV/AIDS. Why would you NOT fill your prescription here? Aside from the amazing work AHF does, the people who work here are so wonderfully kind and helpful. Every time I visit, I am greeted warmly and am well-attended. The first time I went was on a whim. I was getting a car wash next door and I had a prescription on me. I decided to kill two birds and headed over. The man behind the counter was so sweet but he could not find what I needed and apologized profusely. "No problem", I said and went back to the car wash. A few minutes later the man came running outside to tell me he kept looking and found they had my prescription after all. So nice! Every time since then, I've been in and out in less than five minutes. Quick service with a smile and your money goes towards a good cause. I ask again, why would you go anywhere else? read more

Yes, they're non profit. Yes, they raise money for charity. But most importantly their staff are the most caring, responsive team I've ever dealt with. They remember my name when I stop by and are so nice you'd think they want something from you. They're great, and will be getting my business as long as I live in the area. read more

Yes we should be getting meds at a place where the profit goes to help people. But, watch your refills here. I've been their customer since they opened their doors, and they've made several mistakes over time - one time giving me a psychotropic med instead of a cholesterol med. And, there's no system to check to see if your doctor has okay'd refills - they just sorta wait around for the fax back. A good pharmacy checks and bugs the doctor when no refill has come in. It's too bad that, from a technical standpoint, they're lacking. They should be great! read more

This place is phenomenal! I love that 96¢ of every dollar I spend there goes straight to AIDS charity. The staff, the service, the vibe is outstanding in everyway. Ironically, their prices are lower than any other pharmacy I've found! I really love this place! read more