Tried to get away with just painting the ceiling instead of repairing it that the insurance paid…read morethem to do. They did come back to do the job right.

Bathroom remodel never started after 4 months. Insurance sent check to Leads Construction in April…read more After a few requests by me for project status update (it seemed they forgot), start date pushed back several times. I was instructed to pick materials and then due to delays, my choices we no longer available. Finally on August 9, supposed project start date, I asked if they checked into permit requirement. They assumed they didn't need one (I sent them the city brochure) but after my question, they realized in my town they needed a permit. On the day they were to start my project - after a 4 month delay- they had to register with the city and apply for a permit. Another 2 week minimum delay. I was done. Cancelled work for poor communication and lack of foresight.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!

I have zero experience with this company. I left them a crappy review initially, mistaking them for…read moreUS Home Restorations Inc. out of Glendale Heights those guys suck! My bad. U.S. Home restoration was contracted to do some work on our home. The work at the time was subcontracted from them, to some guys who seemed really unprepared and unprofessional. They took weeks between tearing the siding off our house and putting the new sidding back on. They left nails and siding all over the yard which I had to clean up myself. They were also supposed to replace two skylights. Instead of replacing them, they took advantage of me being out of town, and my mother law being alone at the house to do half the job. Saying they don't do skylights, and replacing only the flashing and the dome over the skylight. Even though had accepted the job and the check. Since the work has been done I found nails everywhere including places I am not even sure how they got to, three different pieces of siding have just come off. Which never happened in the 20years the old siding was on. Worst of all the skylight that had a slight leak before has now apparently been leaking into the wall to the point that a small flood of water came pouring out a lower area and there is mold in the wall. When my wife called the company to try and rectify the situation, they told her that the sales guy we dealt with didn't work for them anymore, and hadn't handled the warrantee paperwork properly in the first place. There was nothing they would be willing to do for us. I tried to call back and reason with the representative I was speaking to. He was rude and would not even discuss the possibility of helping us rectify the mistakes made. It rather quickly devolved into an argument which ended with him hanging up on me. Nobody from this company ever did there job properly or fealt the need to make any apology for doing a crappy job. Then as thing have gone wrong with the crappy work they have basically told us it is not there problem. Stay as far away from these people as possible. You will regret it otherwise.

This is a top notch crew. From Kevin, who has been on top of the project since we first met, to…read morethe crew that did the roof, to the crew that did the siding and the crew, who today are doing the gutters and downspouts-- professional from the time they pull up, to the time they clean up and pull out each evening... I couldn't ask for better service. They understand the stress levels the homeowners are under in dealing with the Insurance company adjusters and work with us to make sure all the i's are dotted and the t's are crossed. I rejected 15 other companies for a variety of reasons, before finding the best fit for our situation.

We had a great experience working with Kevin and his team, they replaced roof and siding our our…read morehouse. Highly recommend them.

Honesty! We had a roof put in 15 years ago by safeguard. Started to have a couple of leaks in our…read moreceiling and David came out and diagnosed that it was coming from the attic -not our roof. Also examined the roof and gutters and told me I didn't need a replacement at this time. Really appreciate the honesty and especially considering the a company I had talked to told me I needed a brand new roof!

Jim was extremely helpful in getting our roof leak under control at our tenant's workshop under…read morevery difficult conditions. We ended up deciding to use Singles for a replacement roof and they did a quality job at aver fair price. Highly recommend.

Singles is superior…read more When the recent melting of heavy snow revealed that our church had a leaky roof; Chris was Johnny on the spot and ready to provide helpful information about repairs. His was the most comprehensive and detailed quote and the pricing was fair. Chris was proactive in getting our repair scheduled; and the repair crew was prompt and professional. We appreciated the process with Singles from start to finish. Thx Singles!