I first want to give a huge shoutout to Margie! She serviced our room during our visit and did an amazing job. We travel a lot and it's rare to encounter staff who perform detailed cleaning of our room during the visit. Most do the bare minimum but Margie went above and beyond! Thank you!! The hotel is very unique. I would never have thought it was an extension of Best Western. The valet guys were friendly, the front desk associate was also kind and helpful, so great work management team!! The lobby is bright and adorned in quirky, cool decor. They have a small cafe, a bar and a lounge area. In addition, the speakeasy is located in a very unusual spot...I won't give it away lol. The room was massive! They must have given us an ADA room because there was so much space. But no complaints about that! The room was clean, the bed was comfortable and the room temp was just right. The hotel is situated in an area that isn't too far to access the riverwalk. It was maybe a 10 minute walk. Great Stay!!! read more

See all

Speak easy!!!! Drinks good - food good- seating good!! So fun! They make you feel like a VIP- you have to be escorted in through a hidden door!! read more

Aiden San Antonio Riverwalk - Seating- - Hotels Near Me - San Antonio, Texas

See all

I booked this spot last minute and it was a cheap spot. It was clean, modern and cute. Check in and out was easy. Im annoyed about a couple things- their website and the room listing said there was a mini fridge- there was not. I got in at 12:30 am after driving down from Dallas so after i found there was no fridge in where to put my food i didnt have the energy to go back downstairs and ask about it. I just fell asleep. When i asked in the morning the front desk said oh i wish you had told me last night so i could put you in a diff room. That was annoying bc i was barely awake when i had checked in and it was the same girl... Also- other issue is no free parking like pretty much all hotels have. I wish that was obvious from the listing as well. Again, as i got in, in the middle of the night i was too exhausted to find something else- valet told me the street parking was free until 7 am or i could park in a nearby parking garage for $20. Valet was $30. I found out later its $30 per day and they just bill it to your room. Which makes the hotel much less of a good deal. In the am when i needed my car I texted the number on the valet slip and when i got down there they said they didnt have access to the system that i had texted.... Pretty meh experience but it did what i needed it to do. Wouldnt come back though. Oh, and at check in i was told they have breakfast, but its not free. read more

See all

Shout to The Gathering and the staff Aiden Hotel + No Vacancy. My friends and I had a grand time and we truly appreciated the hospitality and excellent service. I'm not sure if the food was catered or not but that was also very delicious and fulfilling. I've went to No Vacancy before and I always love it because of the great drinks and entertainment. read more

Great hotel only complaint is no Microwave in room n have to inform room service via front desk, asked cleaning person while she was just next door that our room was ready for cleaning upon returning found our room was not cleaned or any towels were replaced. Great staff though. read more

This review is mainly about their hidden speakeasy called No Vacancy(it's not listed on Yelp for some reason).The hotel as a whole looks great and I love the decor. You have to make a reservation online on their website to get into the No Vacancy speakeasy. Just look for a person in the lobby with a pad and check in with them. It's a really cool spot and I like how they decorated the place. At night they had live music that was great. The food options are limited and they are just okay. I had the sliders($17)and the mac and cheese($16). They were both good not great. The drinks were fine,but a little over priced. The cocktails will cost $14 to $21. The cool vibe of the place, great band performance and the good customer service makes the place worth checking out. read more

Aiden San Antonio Riverwalk - The Smaller Bites Menu - Hotels Near Me - San Antonio, Texas

See all

We had a great stay! Everything was exactly as stated and pictured, and the place was clean and modern. Our great experience started with the AWESOME valet, Avion--he stayed on top of everything, and our vehicle was always ready on time. He was very respectful and professional. The night-shift front desk associate during Thanksgiving break was also amazing--friendly, kind, professional, and always on top of whatever we needed. Vivian was another great front desk team member who answered all of our questions and made sure we were fully taken care of. The food and beverage manager, Rosann, definitely picked the right people for the bar and the Speakeasy--the food and drinks were excellent! Everyone we encountered was fantastic. No Vacancy is definitely worth visiting at the hotel. Grown folks environment. We loved every minute. The saxophonist was great. We also had the opportunity to meet the owner, and now I see why this place is run so well. He is an awesome and caring person--just a genuinely great guy. Thank you for a wonderful stay. We will definitely be back! read more

What a difference a year makes! This brand new hotel is a lovely addition to the St Paul Square district! Great amenities, perfect location, and amazing staff and service! We were lucky enough to score the Presidential Suite and were pleasantly surprised with everything. The room size was perfect, the decor was subtle and chic, but the downtown views are what this room is all about! It features the only balcony on the property and we took advantage of it! We also thoroughly enjoyed the downstairs bar. Cocktails were had and vibes were enjoyed. The bartender was very talkative, which we enjoyed, and knew what he was doing. There is a lot happening at the Aiden in 2024! Be on the lookout for their new Speakeasy opening in the Spring. I have a feeling it's going to be a special place to grab a drink in San Antonio! read more

Just experienced racial discrimination at an establishment within the Aiden called "No Vacancy." If you are a person of color PLEASE stay clear from this place. Both myself and my party of 6 arrived to No Vacancy at 10:42 PM. Might I add that we were extremely well dressed, considering we were coming from a work event. When we walked in, the associate at the front desk of the hotel aiden said they (No Vacancy) may be closed to due to them being "slow." I spoke to the hostess for No Vacancy and she said that they were at capacity and that they couldn't sit anyone else. However, a hispanic couple came in behind us and they were sat with no hesitation. I will be contacting Best Western Corporate on Monday; however, I did want to place this review on their page to ensure that all people of color knew that this place discriminates against individuals who are not hispanic. read more

Great service !! The staff is friendly & very polite ... The only bad experience is the phone number doesn't work - tried to check out via phone due to unexpected early meeting and could not reach the front desk to tell them I was gone.... read more

This is a nice hotel, not too large, we'll priced and super easy walking distance to downtown attractions. No restaurant on site but decent bar and some breakfast options. Easy walk to Alamodome too. read more

Super cute! Parking service is awful and parking people were weird, everything else is great at a good price. Highly recommend. read more

Aiden San Antonio Riverwalk - Hotels Near Me - San Antonio, Texas

First time in San Antonio and booked a room here, very spacious, clean, modern interior design just as the pictures show. All attractions are easy to get to either by walking (20 min), free trolly that is offered (comes around every 30 min and brings you back), or scooters ($0.46/min). read more

Aiden San Antonio Riverwalk - Interior design - Hotels Near Me - San Antonio, Texas

Made reservations for the speak easy bar for 4 people. When we arrived was told that would not be sitting together. Asked to speak to the manager, and she was able to make it work. There is a 90 minute maximum time limit that you're allowed to stay downstairs. There's also a two drink minimum. We ordered our first drink as well as some food. The food menu selection is very limited. All four of us ordered at the same time. My wife and I got our food and it was at least 10 minutes later before our friends got theirs. The food tasted like it came from Sam's Club. It was definitely nothing special and overpriced tremendously. There is quite an assortment of overpriced drinks that you can have. Tried two different ones and was unimpressed. When our food arrived, we did have to ask for utensils in order to eat. None had been provided up to that point. We finally asked for our check after we were finished eating and drinking, and had to wait a few minutes. Pulled out my credit card to pay, and the waitress was nowhere to be found again. Finally had to get up and go to the bar so I could cash out. Overall, the service was poor. The food quality was extremely poor. And the fact that initially they were not gonna let all four of us sit together, even though we had made a reservation Was pathetic. This is my first and last time attending this venue. read more

The staff were great. Walking distance to Tower of the Americas and River walk. Nice work out equipment. Modern, clean Would stay again! read more

Nice rooms considering the avg local rates. good value, modern design and decor, nice spacious rooms. downside Aiden riverwalk is misleading. Hotel is about 4 blocks from the actual riverwalk so don't expect exit doors to lead to the actual riverwalk. next down side is they charge you $30 a night for valet parking. so budget that into your stay if you have a car. uber ride to river is only about $8. i would stay here again as a secondary backup if actual river walk hotels are to expensive. ohhh no pool either. read more

I had high hopes about this place. The lobby was clean, spacious, and inviting. The receptionist was friendly and helpful. I wish I had read about the chocolate tamales earlier because I didn't get one, lol. The room was spacious, had a nice vibe, and it was decorated in a trendy way. The side table areas were dirty and had red and sticky drink remnants on them. The biggest complaint: The shower just didn't get hot. The cold weather just rolled in and the rainfall showerhead was divine, so I was looking forward to a hot shower that didn't happen. It got very warm, but that was it. Besides the sticky bedside table areas, the rest of the hotel seemed clean. I would stay here again, but it wouldn't be my first choice. I need that hot water. read more

The Aiden was beautiful! We had a great stay, but the cherry on top was RJ at the front desk! He made sure we were taken care of and made our first time in Texas a 10/10! He greeted us with a smile and made us laugh every day of our stay. read more

New and soft opening. We visited before Grand Opening' beautiful place. Live the decor, staff were all amazing! Next time we are in SA, we will be staying! read more

Arriving at Aiden Hotel the valet personnel were very young (Ace 3rd party valet service). If you have a sports car or any thing like that do not bring here. There is limited lighting and no cameras outside provided by Aiden hotel. Responsibility and safety is not a priority. My vehicle was stolen from Valet at 2AM the valet saying they didn't witness anything and the front desk also saying they don't know anything. Was not a good experience. Be warned!!! read more

Stopped by before the concert for a quick drink with my 19 year old daughter there was a young lady serving drinks nice she made my drink then offered my child drink I told her she's a minor she then said no fun and helped the next person. I went to the bathroom and came back to her leaving my daughter and her breath smelled like vodka not only was she pouring vodka in her Red Bull never again will we come here. read more

Rooms are great except you feel like your literally sleeping with the windows open and on the side of the highway. They initially said when I checked-in that we will put you on the quieter side, obvuiously they know it's an issue. Then they said, oh wait, we don't have any rooms available on the inside of the hotel, we will have to put you on the side facing the street. It literally feels like you are sleeping on the road with cars backfiring. This was one of the hotels associated with my conference for work. I've stayed all over the world in louder cities (London, Paris, Miami, Vegas, New York, San Fran, Chicago), and this by far is the LOUDEST hotel in terms of noise pollution I have ever stayed at. The staff is nice, the beds comfortable, but all you hear is INCESSANT backfiring of engines, motorcycles, and cars driving by. I would not stay here again. read more

Best experience ever. Staffs were so friendly and bedding shits are sooo fresh and clean. Price is very good! Interior Improvement is stylish! read more

Amazing staff and accommodating management that goes out of their way to make sure that all of their patrons are happy and satisfied. Thank you so much to James who made sure that our group was tended through throughout our entire stay. read more

Good value and good location This is a terrific hotel in a great location just a short walk from the Riverwalk and Downtown. The hotel is decorated beautifully with heavy wooden furniture, hardwood floors and good carpet in the lobby and bedrooms. We really enjoyed the breakfasts (particularly the hot salsa) and we loved that the hotel uses real crockery and cutlery. We had a king suite which was palatial - it had a sitting area and a separate sink in the kitchenette/bar area. Our only gripe was that the lighting was insufficient in the room - there were no ceiling lights - just several lamps. This is highly recommended. read more

I'm seeing a couple recent rough reviews, and I have to say they are a little surprising. We stayed here twice this past year. On our our first visit, we were so happy and surprised at the quality to price ratio, and decided to book with them on our next visit. (We are in the area at least every four months to see family) Although it does have Riverwalk in the name, you will not be seeing the riverwalk at this location. I expected this going in, as I looked at the location on a map, and noticed its not on the river. We didn't mind, we just want to be downtown. This is just a skip away, from the down town action. Being two blocks away allows for this location to be significantly cheaper than the hotels directly on the river walk. Besides already being sold on the location and price, we were also very happy to learn this location has their own parking lot. This isn't something common in downtown SA. They have a smaller 30 car lot, and when the lot is full they have a parking garage directly across the street. The lot is quite out in the open, and truthfully it feels a little safer to park your car in the garage. Both visits, our rooms were sparkling clean, and comfortable. We had plenty of towels and pillows. On our first visit, we didn't eat breakfast in the hotel, as we were meeting others for breakfast. However, we did pass through and it was very busy, with people waiting for a place to sit. It was fiesta weekend though, so the hotel was booked to capacity. On our second visit, I did go down and have some food, and it was defiantly not the best. It was a very small selection, and what was put out was pretty bland and unappetizing. Staff was very helpful and cordial both visits. However on our second visit, I was charged twice for our stay. The person at the front desk told me it was due to a pre-authorization. It didn't happen on our first visit, so I was just a little confused. She said the money would come back in roughly 7-10 business days. I'm not sure about other people, but that's quite a lot of time for me to have 200 dollars tied up, especially after going on vacation for a week. Luckily I called my bank to confirm that the charge would be gone in 7-10 days, and they were actually able to "delete" the charge. Overall, we really enjoyed both of our stays, and we will be likely staying here in the future again! read more

Aiden San Antonio Riverwalk - Big bed and suite - Hotels Near Me - San Antonio, Texas

See all

I didn't buy the fact that this was within walking distance of the Riverwalk. I did know I could walk to Macy's by mysefl, and had no idea what that would lead into. I would never walk to the Riverwalk area from this hotel by myself at night. During the day I did it. As for the hotel itself: If you choose a hotel for the Riverwalk, I'd choose the LaQuinta which is just across the street. But again, when they say you can walk to the Riverwalk, they don't intend for people to be traveling alone. I am, and I will walk there a few more times. Parking is horrendous....as is room lighting. I feel as if I have to do my work paperwork (which I do before going on a site the night before), by candlelight. The poor lighting is going to make impossible to knit my sock yarn scarf without mistakes, or read before I go to bed. I've not been in a hotel room this dark for a very long time. When you are flying, you don't bring your Ott Light. Also, there is no ironing board. I am here on business....hopes nothing wrinkles cause I would never pack an iron in my checked in luggage. So, I was messing with things in the bathroom, and I discovered the hair dryer didn't work. I complained to the staff, and when I got off work this afternoon, the maintenance were in the room, even after I left, working on it. I had to change my clothes in the ladies restroom in the lobby area. It does work now. That would be be horrible to shower, and discover the hair dryer doesn't work. The parking is one of the worse I've seen. I got in late last night, and it was dark. I have to park a rental car on the street next to the hotel, because there is no parking. I kept glancing out the window for a spot, but there was little hope. I would never walk down the dark street at night, not happening, which is where the overspill parking is. In the mornings, I tug along a carry on with a laptop, it's heavy. I don't care to walk down the street to another parking lot with it. .I am here for longer than 5 days for my job. Incidental fees are $100,00 that are refunded back to me at the end of my stay. That is fine, but I don't intend to do anything that will cause such a charge. I learned a long time ago, if I pay cash, they can't hold your amount for over 10 days, something that Best Western has done to me once, and I've never stayed at again by choice. You get it refunded back. I may appreciate this hotel more once I 've been here a while, and figure out how to get to everywhere I want to go on foot....I guess for the Coyote Ugly bar and Pat Obriens, I should foot it then taxi back to the hotel. Seriously, anything to not loose my parking spot. I'm not sure this hotel is made for anyone staying over a couple of days. 5 days/6 nights in this dark room will drive me insane, no reading at night, no knitting. Other than that, the room is gorgeous. Oak furniture and desk, beautiful oak chest....but why they have the t.v. in front of the bed, I'll never know. Breakfast is free. I suppose my $100 fee upfront helps pay for that. A hotel of this caliber needn't charge that much incidental fees. Very odd hotel. read more

Aiden San Antonio Riverwalk - This is the dark room, without the shades open - Hotels Near Me - San Antonio, Texas

See all

Everything was nice and clean definitely recommend to anyone looking for a place to stay the night if you're coming in from out of town

Horrible customer service. Initially spoke to Nathan about a refund. I was sick and unable to fly but my hotel was prepaid. He told me I had to go through Expedia. He said he would answer he was the only one at the hotel. I contacted Expedia and James (the manager) put her on hold; Nathan then said she needed to speak to a manager. I called to speak to the manager and they said he was not there even though the Expedia rep just spoke with him. I was then told he was not available and they did not know when he would be. I in turn spoke with Elizabeth in the Corporate Office for Beat Western who said she requested that the hotel give me a refund and James (the manager) still would not comply. I guess I should have just flown in stayed and gotten everyone at the hotel sick - shut it down! They need to be poor management, poor customer service! read more

Stayed at this location at the end of June 2019 for 2-nights after booking online through a deal-maker option payed $105/night plus taxes. This was not the lowest rate available, but did work for us, and the reason for picking this location: walking close to attractions. The venue itself is clearly dated, however, the owners keep it in super-clean and good condition. BW Plus Sunset Suites is very clearly cared for...we found staff to be very personable and engaged in guests wanting to be comfortable. Reasonable cleaning & upkeep times. On the up-side: the breakfast free with stay is very good. The staff make fresh eggs with fresh fruit options each day. There is a small sundries & snacks area next to the check-in counter, which has some good local selections for out-of-town folks. The staff knows the town, and where to get the best deals, open to info tips from guests to offer others better choices (like, with parking). They will arrange transport/pick-up options for guests if asked. On the down-side: the internet and business computer was not working and staff could not fix it in 2x days. Onsite parking is not free in a small-lot, and they were asking $16/day, which is excessive with other public parking options nearby (free). The end exit/entry doors card-key access did not work (and staff was previously aware) making guests walk to the end of the building for access each time. Safety/security: there is a 24/7 homeless-indigent issue immediately in front of hotel at intersections...some approach guests right outside the front entry...staff will only react if guests complain. This older area of town has adjacent businesses with "touts" who are life-style activists and use profane language openly. Definite caution: not family-oriented for young ears and eyes. This was three star (***) A-Ok stay. read more

Staying here right now as my boyfriend and I are in Texas for wedding. We decided to get here a few days earlier and head to San Antonio to explore for a bit. I got us an excellent deal on Priceline for this hotel. Only $50/night!! Add on parking costs of $13/night and it's only $63 a night. The entrance to the hotel is a bit tricky. It's sort of hidden on the side and next to the freeway. The hotel is really really close to the Riverwalk. It's about a 5 minute walk, just 2 blocks away. We walked to the Riverwalk, as that area is heavy traffic and paid parking everywhere!! Parking at the Riverwalk can add up too. Even at the Denny's next to the Riverwalk, they had signs that said parking was a whopping $30!! By walking from our hotel, we not only saved money, but avoided the heavy traffic as well. The room was nice and clean, and huge!!! There is a BIG sitting area with a couch, coffee table, and desk. The room also has a coffee maker, microwave, and fridge. On top of this, hot breakfast was also included!! They had scrambled eggs, ham, fresh waffles (Texas picture waffles), cereal, oatmeal, toast, muffins, coffee, and various juices. It was more than enough for us to start the day and definitely helped with budgeting. Have a microwave and fridge helped greatly too. It allowed us to take leftovers of our meal back, store it, and heat it up to eat later. That also helps when you need to budget!! Checking in was quick and easy. The man checking us in was really nice and friendly too. Parking here is somewhat limited. On Saturday when we checked in, we got lucky and obtained a parking spot right on the premises. They have an offsite parking when it is full. There is also free wii-fi. The hotel is an older historical building, but the inside has been somewhat updated for the most part. It still retains that old feel, but has the modern touches. There are USB outlets in the room also. I would stay here again if I were to go to San Antonio. We got a really good deal and it is walking distance to the Riverwalk which is awesome!! The room was great and with breakfast included and wii-fi also, it really helps to keep costs down. read more

See all

I had an excellent time staying with here with the wife and kid. Got to see the alamo :)

One of the best hotel experiences ever, from the beautiful boutique vibe, spacious rooms, closeness to everything the amazing front desk staff, cafe staff with amazing food and the amazing bar manager & staff ~ already booked for next year and can't wait for my next visit read more

It wasn't until our stay had ended that we realized how great a location this is. While it's just off tourist central (a.k.a., River Walk), it's within walking distance to downtown, the Alamodome, and the Tower of the Americas, close enough that even a walk in the blistering heat or pouring rain isn't too bothersome. Located right at an on/off ramp, navigating through city streets to get on the freeway can be avoided; on the flip side, traffic noise is always within earshot. It's quaint for a budget hotel--still, you're reminded that it isn't close to being a five star accomodation, as things never seemed to be as clean and spotless as one would hope. Unless fast food offerings are your cup of tea, the breakfast--an extra $3 or so--was hardly worth a dime. I think they would've been better off serving a continental breakfast for free. But front desk service was great. One lady, who seemed to be working round the clock, was helpful in providing local recommendations, and had no issue in offering to move us to another room when we had a tiny plumbing problem after-hours. Be it for a one-night stand or longer term lodgings, I wouldn't hesitate to recommend the Sunset location for the budget-minded. read more

Aiden San Antonio Riverwalk - Hotels Near Me - San Antonio, Texas

My husband and I spent the weekend here for our anniversary and it was absolutely wonderful! We checked into our room around 10pm, staffing was so nice and even moved us to another room when we had a problem with our toilet no flushing and they fixed it immediately! Every morning they had a huge spread for breakfast which was sooo good This location is walking distance to the river walk, so very easy to get to the shops and restaurants! Felt very safe! We will definitely be back to say here!! read more

This is one of the most disgusting hotel rooms i have seen. There was pee stains on the pullout bed along with rips and not to mention completely sunken in. There were stains all over the carpet, the walls were nasty. This is about the quality of a motel 6 on the side of the freeway. Moved us to another room where the stench was completely raunchy and unbearable. Not helpful at all, would not refund and to top it off an employee started speaking Spanish to whoever is above her about us saying let's speak in Spanish so they don't understand - long story short we do. Would never recommend anyone to sleep here. read more

See all

As a frequent Best Western guest, I've seen a lot of different properties. This was an interesting one because it combines a historic building for the lobby and breakfast area and a more modern building with guest rooms and does it well. My room was very clean and had a personalized note along with a bottle of water and some chips welcoming me as a frequent BW guest which was appreciated. The room was nicely decorated in a woodsy oak motif. My room was quiet and there wasn't a lot of noise in the neighborhood in general which was surprisingly given its location nearish the river walk. Unfortunately the parking lot for the property is very small and street parking was not easy to come by when I was there. Also, somebody clipped another vehicle's bumper while parking during my stay. Security aggressively investigated the incident and the security officer was a near constant presence in the lot. Still , in the morning there was some garbage left in the lot. I used the guest laundry facility which was convenient enough but the first dryer I used had a weak door latch and my clothes seemed to tumble just a few minutes before the door popped open. Front desk replaced my $1.25 and the 2nd dryer worked well. Overall I'd say this was a very mixed property. The appearance of the old portion of the hotel is very good. The actual guest room portion is utilitarian but ok. The single elevator (slow, hydraulic) is pretty marginal for the number of rooms they have. There is neither a pool nor a hot tub on site. The parking situation is very poor and actually was a significant reason that I didn't explore more of San Antonio since I would have been coming back at the very busy bar/night club time of midnight or so. The guest laundry issue was an irritation but was handled well. I probably will look elsewhere if I revisit San Antonio. read more

We stayed here during the snow storm and couldn't have been more grateful. James and the staff are so friendly and accommodating. We felt safe and taken care of. Would highly recommend staying here if in San Antonio. Room was big, clean, and warm. read more

Rooms are clean and comfortable service was good and breakfast was good with lots of choices. Only complaint was the bird problem particularly in four spaces car totally covered on one morning wish I was informed of that. Had to be washed it was so bad (see photo). And over flow parking was located three blocks away read more

Aiden San Antonio Riverwalk - Hotels Near Me - San Antonio, Texas

See all

Where do I begin? The parking lot is small so if you are not a lucky one you get to park in the parking garage that is not conveniently located next to the hotel. The elevator was broken and so I had to carry my bags up and down the three flights of stairs. Rooms are poorly lit. Pillows are lumpy and small and the bed was like sleeping on a slab. Only perk was the water pressure. read more

Aiden San Antonio Riverwalk - Lumpy sad little pillows - Hotels Near Me - San Antonio, Texas