I stayed at the Drury Plaza hotel near the San Antonio airport for 3 nights over the 4th of July…read moreweekend, and I could not be more satisfied with my experience there. I've got a lot of good to say along with a few very minor gripes, so let me begin by saying it was so nice to have a free shuttle from the airport, especially after experiencing July Texas weather for the first time. The shuttle driver was friendly and helped me with my luggage, and the short drive to the hotel was very appreciated after a long, tiring flight.
I swear, every single person I spoke to at the hotel, down to the janitor, was exceptionally friendly and made sure I didn't need anything. Anything I did need I got immediately. Check-in took about 3 minutes, and when I told the front desk my partner would be visiting in two days, they gave me a kickback drink card for him too. On my second day, I came to the front desk to confirm I had called a week prior to ask for late check-out and it turns out I hadn't, but the front desk tacked it on for free, and I was able to leave at 1 rather than 11 with no extra fee.
As for the room, it was sparkling. I didn't find anything that wasn't squeaky clean, and nothing looked run down either. The bed was super comfortable, and didn't transfer any movement from my partner to me, which is impressive given the kind of aerobics he does in his sleep. Something else I enjoyed was that I was able to get the level of light I like. Most hotels are too bright for me, and between the blackout curtains and the amount of lamps, it was easy to make the room as dim or bright as I wanted. There were also more outlets than you could possibly need for your electronics. I counted literally 18, not including the one at the sink to plug in the hair dryer. The A/C worked great, keeping the room perfectly cool despite it being 104 degrees outside on one of the days of my stay. The fridge could have been a bit bigger, but I liked the coffee maker, and was provided more coffee for it multiple times when I asked for it. I also liked that they asked if I wanted daily housekeeping, as I didn't. I don't like when people enter my hotel room. But when I asked for my trash emptied it was done within a half an hour.
My only major issue (which as you can see was not major enough to knock a star from my review) is that my room had one of the most poorly designed bathrooms I've ever seen. For starters, the sink is outside of the bathroom proper, meaning you have to open the bathroom door with dirty hands to get to the sink. But this is a valid design choice, and I've seen it in a lot of hotels and apartments. It's just something that gets on my nerves. But the real problem is that the bathroom is so narrow that there is literally no clearance between the tub and the door, meaning you have to either jam yourself next to the toilet or step into the tub to close the door. I ended up not closing it for 90% of my stay. The shower, however, was great. The water pressure is exactly between a firm massaging showerhead and a rainshower, and there was no end to the hot water. There was a large metal grab bar for safety--bonus points for accessibility--and the water didn't splash onto the bathroom floor, which seems to be a pervasive issue with hotel showers.
As for the free food and drinks, which I was excited about because I thought it would save me some money, the breakfast was nice. A wider selection than most hotels; sausage, potatoes, scrambled eggs, along with tortillas, cheese, and salsa if you wanted to make breakfast tacos. There was also fresh fruit, coffee, yogurt, bagels, and other baked goods, but the biggest surprise was a woman was making fresh pancakes on a flat-top griddle. While I ate, a staff member was walking from table to table asking everyone how they were doing and if they needed anything else. I've been in fancy restaurants with less attentive service. The kickback though? Skip it. Nothing I tasted was worth it to me, but if you're traveling on a budget and not picky it's not a bad choice. Plus there are lots of kid friendly foods like hot dogs and nachos, so you can definitely keep the little ones' stomachs full. The one drink I got was fine. It's hard to screw up vodka, sprite, and grenadine.
Overall, I would come back to Drury Plaza in an instant, and likely will the next time I'm in San Antonio.