Placing our Dad/husband in a live-in Memory Care home was one of the hardest decisions we've faced…read more After careful consideration, we chose Hale Kūʻike Bayside in Kāne'ohe for its beautiful facility, welcoming staff, and promise of top-tier Alzheimer's care. Despite fully disclosing his moderate-stage Alzheimer's symptoms, including restlessness and sleep disturbances, we were given notice less than two weeks after moving him in , that we would need to find a different home for him in the next 30 days. We question whether he was given adequate time by Hale Ku'ike Bayside to adjust to his new environment. Please know that Hale Kūʻike is selective in the Alzheimer's behaviors it's willing to handle. The unexpected discharge, and having to move our Dad a second time, was an emotional challenge for our family.

Nu'uanu: 808-595-6770 Pali: 808-525-6770…read moreKane'ohe: 808-235-6770 Three locations on O'ahu. The staff across the board are polite and helpful over the phone. Answered whatever questions I had about the facilities and their services.

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

KUPUNA CARE ~ There is nobody in Hawaii who cares more…read moreabout their clients than Kupuna Care. Flo is THE BEST and I truly mean that! Her compassion for her clients and their care is beyond words. Flo asks all the right questions about your loved one into detail and then she goes to work. Flo's dedication to her clients and their placement is her top priority. Flo found my mom the perfect facility that met all my mom's needs. Flo did this in record time as we were in need of immediate placement. Flo is very thorough, efficient, knowledgeable, reliable. She treats you like family and follows up on how everything is going and if you have questions or concerns she takes care of that as well, swiftly and efficiently. You want the best of the best ... look no further than KUPUNA CARE and Flo!! I'm forever grateful and thankful for all that Kupuna Care & Flo did for my mom, as my mom is "thriving" in her new facility. Our family and friends are also thankful for Flo and the life she brought back to my mom. Kupuna Care Mahalo for all you have done for my mom and my family and friends and especially the peace of mind you gave to me ( daughter ) and our whole Ohana Flo you are priceless

Follow up review as dad is still in rehab - Nuuanu Hale initiated a Care Plan meeting for dad, me,…read moremy brother and the managers of various areas who are assisting with Dad's rehabilitation- nurses, physical therapist/occupational therapist, diet, activities, and social services. My brother and I were pleasantly surprised to have each manager share their updates of dad and what their goals are to meet his proposed discharge date. Mahalo to Christina, the nurse manager who confirmed the medications he is receiving and asking us the right questions to ensure we're on the same page. She answered all our questions and reassured us that he is doing well and being pleasant to the nursing staff. Yay! Next up was Amrik the PT and OT manager who shared Dad is 94 but listening to the therapists and trying to do what they ask- he has walked 20 feet with a walker and they are giving cues for him to take bigger steps also helping him with proper way to get up out of a chair, sit down, sit on the potty, get up from potty, and encouraging him to keep trying, which he has been doing, much to our surprise and joy. Then there's dear Maka, manager of activities, she works hard to get to know each patient, what their interests are, hobbies, routine and wants to help them stay as close possible to what they enjoy doing at home. She visits Dad every day and when she heard he liked watching westerns and war movies, she got him his own TV since the double rooms share one TV only. She promised us in this meeting she would do it that day and it was there when my brother visited dad yesterday! At Christmas they received a big donation and she delivered all the gifts to each patient! A big mahalo to Jason, the dietary manager who brought us up to date on dad's eating habits which we had worried about and happy to see he was enjoying the food, his weight and although dad doesn't require a a structured diet, Jason still wants to make sure dad is okay with the food. He said there is an ice machine we can use for his Coca Cola and also a soda machine available in break room if he asks the nurse for one when we're not there. (Jennifer, another nurse, had taken the time to call me to say dad was craving one and didn't have change for the machine, so I was able to bring one for him). Jason explained the dietician will do an assessment of dad but we are happy he is eating the food and getting plenty of liquids. He looks great and his color is so good. Social Worker, Nu Timotea, was facilitating this meeting and did an awesome job explaining the next steps for his proposed discharge date. Helpful suggestions and recommendations gave us the baseline we needed to start the phone calls to begin the selection process of where is the safest and most comfortable for dad. I thanked all of them for making it a pleasant experience for dad and how impressed and touched we are with the care he receives as well as what we observe with the other patients. We are there every day at different times so we've met and seen various staff- everyone is cheerful, helpful, patient, gracious and kind. Even when they're super busy it seems they stop to reassure a patient or communicate what will happen next. It brings tears to my eyes what wonderful people they are to help others in need.

My mother was there for three weeks and I was amazed at how much attentive care that their staff…read moregave. They made her feel so welcome. They attended to her every deed and she flourish their period. This might be their first positive review, but trust me the staff there are remarkable. And especially Velma. My mother actually misses her and her company and her care. Don't let the building or the reviews fool you! Once you see how they interact and observe everything you will understand what I'm talking about. Thank you, Nuuanu Hale for taking care of my Mom.

Kina Ole Estate has truly been a blessing and life saver for our family. When my auntie fell, we…read morewere worried and unsure of where to turn, but finding Kina Ole Estate gave us the comfort and peace of mind we desperately needed. The home is beautiful, peaceful, and welcoming, and the staff treats auntie with kindness, patience, professionalism, and genuine. It is such a relief to know she is safe, respected, and surrounded by people who truly look after her well-being. Each resident has their own room and bathroom. Which gives them comfort, privacy, and dignity. Our family is deeply grateful for the love, compassion, and support Kina Ole Estate has shown to my auntie and to all of us

Having to place your loved one in an assisted living facility is one of the most difficult decision…read morefor a family to make. The process is stressful, emotional & can be overwhelming! There are so many options out there & finding a facility that is the right fit for your loved one is so important. Our family had to make that heart wrenching decision to place my dad in an assisted living facility & after looking at many options & visiting many facilities we first placed him in a large facility that was very nice, staff was nice & looked like it had all the bells & whistles...after about 4 weeks & many reasons later we knew that it was not a good fit for him & we needed to move him...he needed a smaller more home like atmosphere with more individual attention. A friend suggested Kina'Ole in Kaneohe & we arranged for a tour with the owner Beth. From the very moment we entered the beautiful gated property we knew this was the place for dad...it was exactly what we were looking for! The grounds are so beautiful & well taken care of...3 separate homes on the property with beautiful trees & flowers everywhere...nice paved walkways & even a few chickens running around with their baby chicks...my dad loved it!! We decided to place him there & it is the best decision ever!!! Dad's house has 8 rooms...each resident has their own large bedroom & private bathroom which we could decorate however we wanted too...so it could feel like home for him...theres a large living room/common area where the residents have their daily activities & delicious home cooked meals & where they can just relax together on their own recliners & watch a movie together & have a snack. There's lots of staff to help out & to care for dad & all the residents...the entire staff at Kina'Ole are amazing!!! They have made the transition so easy for dad & our family & to watch dad immediately feel welcomed, comfortable & relaxed there has been the best feeling in the world!! Dad loves to be outdoors & take walks & the staff will take him outside twice a day for a nice long walk or whenever he'd like one...they truly care for the residents as though they were their own family members! Dad told me that he "feels spoiled" there cause they all so attentive & take such good care of him! I almost cried hearing him say those words because I knew we had found the perfect place for him!!! He is thriving & happy & so are we!!! We now don't have the constant worry we had before...we know that everyone at Kina'Ole makes it their priority to care for dad's physical & emotional well-being...we finally have peace of mind The icing on the cake was last week I got a text message for Wehilani (head nurse in his house) & she sent me pics of dad out & about with his housemates enjoying the gorgeous grounds & having fun with his new friends. She shared with me how his week went...how well he's adjusting, how his appetite has been, how he's been sleeping (great) & just a report of his week Kina'Ole is a hidden gem & our family feels so blessed to now be part of their ohana!

We've used them for both my dad and mom as they transitioned out at different times. From the…read moreinitial intake nurse to the nurses and CNAs who came to the house, we felt very supported. Any questions or concerns were addressed right away. They helped us get the medical equipment we needed to assist us in keeping my parents at home. When the end came, a single phone call brought the nurses to the bedside who helped us thru the process. We were assigned a chaplain at the start who called to offer any spiritual support and would visit. Appreciate the sensitivity and support we received from Islands Hospice. Mahalo !

Queens hospital connected us with Islands Hospice and we truly appreciate the excellent service,…read moreprofessionalism and compassion.

I really appreciated the care and compassion for my mom from the entire team. They treated her…read morewith respect and kindness and gave our family peace knowing she was truly cared for. Thank you all for everything!

Recently, a friend needed to go to Palolo Chinese Home for rehabilitation following heart surgery…read more The day Nursing, CNA staff, and Rehabilitation staff were excellent. However, there seemed to be issues at night -- responses to the call bell may be as long as a 20 minute wait. One day, she was served a very spicy egg dish for breakfast. She quickly notified the kitchen that she could not eat that because it was too spicy and could she have something else which they agreed to do. At 11:30 she still did not have any substitute breakfast. So she was very disappointed. A substitute meal was never sent and no one ever came to apologize or say what happened.

This place values money over the quality of care. The way staff talks or should I say screams at…read morepatients especially in the 2nd floor memory care unit is unacceptable. I observed multiple times how staff including medication aides and even nurses make rude comments about them. When I confronted the staff I bluntly got an answer such as, they don't remember anything anyways. Resident crawling around on the floor or getting strapped into wheelchairs all day. Stay far away from this place. For the huge price tag you can get better care literally anywhere else.

I had my father staying here until he passed. The nurses and aides were wonderful -- very caring,…read morekind, and attentive. I give full credit to them for the great care they gave my dad. That being said, I often noticed how short-staffed they were, and I truly felt sorry for the staff who were working so hard under those conditions. The real issue is with management, not the staff. The Director of Nursing never replied to emails or returned calls, and when I went in person, I found her sitting at her desk eating instead of being responsive. On the other hand, my favorite person to talk to was the ADON, Belle. She was always so nice, accommodating, and willing to help with any issues I had. She really stood out as someone who cared. Overall, the nurses and aides are the heart of this place, but management needs to do better -- especially in supporting the staff who are the ones truly caring for our family members.

I found Malama Ola via a quick Google Search for hospice agencies for grandpa and was impressed…read morewith their 5 star rating (on Google AND Yelp). After grandpa recovered from a mega life event/ illness, I informed grandpa's inpatient medical team that we'd like hospice care with Malama Ola and they quickly assisted us with coordinating care with them. I am VERY GRATEFUL for everyone at Malama Ola for taking EXCEPTIONAL care of grandpa, myself and my family during our short encounter with them. Everyone was truly wonderful. So many people to be thankful for (please forgive me if I don't remember everyone's names, there were MANY phone calls throughout grandpa's care and transition). But thank you to Marche (our patient advocate), Christian (our admitting nurse), Danny (our spiritual counselor who played his lovely guitar for grandpa), Jay (our social worker), Jorge (our nurse aid), and Brad (our LPN). And everyone and anyone who may have checked in on grandpa but I missed. Truly thankful for each and everyone one of you, and for all you do. The team at Malama Ola actively listens to families wishes and also strongly advocates for patient comfort and quality of life during this time of their life. Highly recommend this agency for your loved ones hospice or palliative care needs.

We recently lost my grandma but prior to her loss we had the privilege of care from Malama Ola. The…read morequality of care and understanding we received was amazing! All the staff members that we encountered down to the delivery and setup drivers were exceptional! They were patient and caring. Taught us everything we wanted to know so we could assist our grandma in times their staff weren't around. Everyone that came to our house we felt like we knew them forever, like we were family. Our family greatly appreciates everything the staff of Malama Ola provided us with. We highly recommend Malama Ola for care giving of your loved family member!