It s not the first time I had rented a car from this Budget Location and I had the same bad unacceptable experience before but the convenient location made do it again.. The middle age lady at the desk was very rude and tried to give me a 38,000 miles car to drive off. Which I asked her about a newer / lower mileage to rent. She was very short with her answers and ended up giving me a newer lower mileage car. I did returned the car ONE entire day earlier and she still charged the original dates. She should have remove a full day from the total but she didn't do it. Never Ever back to that location. read more

Miguel assisted me, and he had great customer service, good personality and I'd recommend him .

This place has been left behind and still stuck in 1995. No Avis Preferred section. One guy behind the counter doing his best. They couldn't find my car because they have no system for parking their cars. The car was dirty so they had to wash it "quickly" giving it to me wet. On top of all of that, the tire pressure on the car was low. LOL. Can't make this shit up. What really pissed me off was how dismissive the manager was. Complete lack of customer service and professionalism. I picked this Avis of all the rest because I thought being in Beverly Hills you'd get great service. It was the absolute opposite. Avoid it like the plague. read more

Budget Rent A Car - Wet car - Car Rental Near Me - Beverly Hills, California

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I would not recommend this office for a rental. Their customer is extremely poor and unprofessional. After prepaying and reserving a high end SUV, I was told it was not available when I went to pick it up. They would only offer me a much older and smaller SUV, but did say my car would be available the next day. When I returned the following day, my original SUV was still not available. They offered me another smaller SUV that was just returned and dirty. The rep vacuumed the drivers side and I asked if they could wash it. He only sprayed it with a pressure washer, with me in the car and I drove off with it dripping wet. After returning the vehicle they would not give me the difference for the lower end car and later charged me $250 for animal hair. Terrible customer service. read more

Scammers! They tried to charge me 800 for "glass damage" a year after I brought back the car!!! I dropped off this car 6/4/23. Their employee signed off on the car having no damage when I returned it. INSANE!!!!! read more

Don't use this company! Book a truck when I want to pick up guys said we don't have your truck sorry. Terrible service! Scammers read more

Never had a worse experience at a car rental place or anyplace I've gone for any type of service. Even though I showed up just prior to close at 2PM, place was empty except for one worker who refused to help me and was beyond rude. I called customer service and was told they couldn't help me because I booked through budgettruck.com instead of budget.com. Go anyplace but here. read more

Be careful with these Crooks that work here now after you leave they put bogus $250 surcharges on your credit card my credit card denied them first then they kept putting Bogous charges on my card you have to call. Corporate on them fire them . The guy who used work here for 12 years used to take care of me he it not working at this location anymore so take pictures of Your car before & After I am a long time customer read more

If you want to rent a car don't rent it here... they will call you a few hours before your rental and cancel on you. Never using Avis or Budget again, unfortunately the one from enterprise is now no longer available Fail of a company - fix your inventory read more

This place like the Westwood branch is ran by a Sam who's an extremely rude and unhappy human and has no people skills. Had a car for 18 months and I'm getting collections letters for non payments when I pay every month and Sam charges my card even without my consent whenever he feels like. Red flag. Do not rent cars here. read more

When we rented our car, we had a quite an eventful morning. We had just dropped our dog at the vet, after vomiting throughout the early morning. We also had to be at our location at a certain time to pick up our Italian Honey Bees. Despite the stressful events, we maintained a positive outlook, and Johnny and his staff kept the positivity rolling! Johnny made our rental process seamless all while having a great spirit about him! It was just an incredible time, and I intend to work with him again just based off the excellent customer service! Thank's again Johnny, we'll be seeing you soon! read more

These people deserve negative stars. This is pretty much what happend step-by-step, stay away from these people because they will scam you lie to you amongst other things - I went online and booked a 16 foot truck, pretty basic nothing too interesting, I'm sure they get hundreds of these bookings every week. I show up to pick up the truck. The guy working the front desk by the name of VALEMX straight up lies to my face and says that the car I reserved is no longer here. I ordered a 60 foot movie truck, yet it's nowhere to be found. He moves forward and cancels my reservation and decides to book a brand new reservation for a 26 foot truck. honestly, it was no big deal. I was happy to pay the difference and get a bigger truck. He does his magic behind the keyboards takes my credit card and my drivers license, without quoting me any prices decides to book the reservation and add four different types of insurance that I specifically told him I don't want. when it was all set and done, I wanted my receipt, he pretended he lost it, at one point he picked it up off the floor. He didn't give me the receipt that showed additional $80 of charges per day that I specifically told him that I don't want to added. - his coworker walks me to my rental. Every side of this truck was damaged. Not only was a damaged, but the interior was filthy. It was full of garbage trash from the previous renter, absolutely disgusting. It was either crap or mud smeared all over the floor mats. The truck was so disgusting and dirty that I literally had to lay out paper towels and sit on it so I don't get my clothes dirty. It's absolutely unbelievable. You guys possibly happened to another human being. To, I drove home, only to find out that the cargo is locked and they never gave me a key, so now I can't move. I can't open the back. I can't move any of my personal belongings and have a 26 foot truck parked front of my house, blocking traffic. last, but not least I can't get into the cargo. I can't load the truck. It's completely useless. I am so upset, you have no idea how infuriating this whole thing is. read more

This place is horrible the staff was rude and unprofessional they had junk all over the desk and the place was filthy. They didn't have the suv I rented on line. Then told me " If you don't want this car I don't have anything else".The guy handed us a key told us to go outside to the garage and press the remote alarm to find the vehicle and tell the gate attendant that I was rental customer to get out of the parking lot. Then they closed early on the day I was supposed to return the car and didn't tell us when I called they said we're going to charge you 2 more days and if I drop off the car to another budget they would charge me another $300 on top of the 2 days NEVER AGAIN WILL I RENT FROM BUDGET. read more

I prepaid for a car to make an out of town trip (about a month ahead of the trip). They called me the day before to let me know that there were no cars available for me. Didn't offer any solutions other then call corporate, very dismissive attitude and not helpful at all. Now scrambling the day before to find an alternative and can't cancel my hotel since its within the non-refund time period. Awful. read more

Rented a small vehicle for a long road trip to save on gas. Arrive to get my vehicle and the only thing they had was a giant suv that got about 12mpg. They also legally can not charge you additional driver fees in California if your additional drivers are family...but they do anyway Their customer service didn't even respond to the ticket I submitted (2824AD0F) on their website. They also charge you 30$ fee for airline miles you may earn from renting. The miles I earned have a dollar value of about 5$ for renting a month. Why even offer miles? read more

*RENTER BEWARE* If you end up returning a vehicle here make sure to keep an eye on your credit card statement. They tried to sneak a 50 dollar charge for gas even though I filled up at the 76 right down the street. Didn't even call to warn me, just tried to add it in and hope I didn't notice. Luckily I had the charge from the gas station on my CC statement and the corporate line helped me. But if I hadn't checked my statements I would have never even known about this extra charge. From my point of view this branch just tried to steal 50 dollars from me. Shameful stuff read more

I will never rent a car from budget again! I had a truck rental reserved for Saturday at 5:30 PM with hired movers waiting at my house. When I arrived at Beverly Hills budget they were closed so I had to show up the next morning at 8 AM at which point they said we do not have a truck for you. Then they told me I had to return it by 2 PM the same day if not I would be billed for Sunday and Monday the holiday because they are closed at 2 PM. This is an absolute joke of a company! Since we're in the cancel culture everyone should ban Budget! read more

Was charged $40 for less than 2 gallons of gas. An absolute scam! Avoid these criminals at all costs.

When I showed up to the location (rented from Avis), they had about 3 cars to choose from, non of which were what I selected online, ok fine. So then the car that I did choose reeked of cigarettes, which is amazing too smell as a non smoker on a 7 hour drive. Tried afterwards multiple times to reach the manager but apparently he's never in, great. read more

I was a little weary about visiting this location because of the negative reviews. Much to my surprise, my experience was the total opposite. I called, the person picked up the phone was very nice, answered all my questions, made an appointment, I was able to get a better car for the same price that I was quoted. The car that I received was clean on the outside and inside. The car pick up process was about 10 minutes total from start to finish. They explained the stipulations of the rental very clearly and I felt very comfortable when I left with what I was told. The return process was perhaps the most surprising. From start to finish it took about six minutes. They made sure that I had a full tank of gas, No major scratches and even made sure that I had all my things with me. Personally, judging by my own experience, I can definitely recommend this place for your next rental. read more

Terrible experience. Reserved a truck and walked 20 minutes to this location to pick up, only to find out they didn't have a truck for me. When the front desk lady told me they didn't have the truck, she was not empathetic and honestly didn't care. No apology or anything. Just a "we don't have the truck." To make matters worse, I was charged a $75 fee a few days later for "no show", even after this lady stating that she will cancel my reservation because I was concerned of being charged. I wouldn't recommend this place. read more

They were friendly and fast. Just be aware they close at 4 PM, and also be aware you don't have unlimited mileage.

STILL WAITING FOR A REFUND FROM A CANCELLED RESERVATION! I made a reservation online, but called to cancel before the pickup time and requested that a cancellation email be sent to me. Despite this, Avis did not provide me with a cancellation email and still charged $130 from my account (even though I did not prepay for my reservation). I called the Beverly Hills location and an employee informed me that it was cancelled and the charges should have never gone through. He told me he would get his manager to contact me the next day and provide me with the cancellation notice but no one ever did and it has been two weeks. They rep at the location also provided me with a reservation hotline I could call to get the charges resolved. I spoke to a specialist who provided me with a case number and informed me that I would be receiving a refund in 3-5 business days. It's been almost two weeks and I have yet to receive anything. I've made several attempts to contact them but no one is willing to address my situation nor answer the phone. I can understand being charged for a prepaid reservation, but this was NOT a prepaid reservation and I was still charged. Horrible service considering I cancelled a reservation before the pickup time and they still charged me. I WILL NEVER RENT FROM AVIS AGAIN! read more

Carmen at this branch displayed the worst possible attitude to customers and to the Avis brand. My wife and I, in all our travels, have never encountered such appalling behavior from an employee in any store or office. Other Avis customers, present at the time, agreed they had never seen such a display (they were also experiencing problems with Carmen). She started off unfriendly and unhelpful, this developed into hostility and an unwarranted demand to leave the office!! Carmen then threatened us with the police and actually called the cops (we waited for the police who were sympathetic and said they would talk to her). We understand the logistics of running a car rental business is difficult. The fact that Avis didn't provide a car which had been reserved and prepaid weeks in advance was disappointing but the real problem for us was Carmen's aggressive attitude and refusal to try and help us or offer any advice beyond "you can go to LAX to pick up a car", although she didn't know if there was a vehicle available at the airport. Beyond this, she was at all times rude, disrespectful and aggressive. A terrible representative for the Avis brand. read more

I called and was told there were cars. When I arrived. I was told, Nothing was available the guy at the front desk just kept smiling even though I was on the verge of tears. It was not a nice experience. But then enterprise is too expensive so what do we do read more

-Rick Fox picks up his Lambo here -James Gandofini (aka Tony Soprano) picks up his Range Rover here -I picked up a 15' Moving Truck here This is not your average car/truck rental spot. There are no Chevy Impalas, Ford Focus or cheap ass rental cars. There are no day laborers standing on the sidewalk waiting for you to pick up your moving truck on the weekend. This is where you go to pick up a S550 or Gallardo to play baller for a day or weekend. Or get a really good truck for moving, which why I was there. I found a 20% off coupon code online (yes! I love coupons) and got a better deal than those junkers at U-Haul. They charge $10 a day to park your car if you need to drop it while you're using your rental, but as Jessica at the front desk pointed out, there's street parking a plenty on the weekend just watch the signs. The staff was professional and very unlike the crazies you get working the U-Haul counter. I guess dealing with high end clients makes them happier folks cause they probably get tipped. read more

I drove off the lot with our Budget truck and after about 10 blocks, I looked down and realized that the gas tank wasn't full. It was halfway between full and the next notch down. So I called Budget immediately to tell them and a gentleman named Manny told me to take a picture of the gas gauge (which I did with a time stamp) and come back later. I did exactly as I was told and even returned the truck with a full tank of gas, out of courtesy. The man who checked the returned vehicles in the parking lot came in and told Manny, in front of my husband and me, that yes, the gas tank wasn't full when they gave me the truck. When I asked about getting money back for the extra gas I put in, I was told there was nothing they could do. They refused to give me any sort of refund. Basically, Budget made me pay for somebody else's gas after insinuating I would get some money back AND admitting they gave me a truck that didn't have a full tank. It was a pretty dick move. read more

NEVER AGAIN! i very rarely rent cars, but i now know to never use BUDGET ever again. I had rented a vehicle for pickup on Friday at 6pm and arrived at 5:50pm only to find the entire place shut down and closed. I was forced to drive all the way down to LAX and rent another car, who wouldn't even honor my previous confirmation, so I was forced to pay a MUCH higher price for a much smaller car. Not to mention the people who work at the LAX Budget location are terrible human beings and miserable to deal with. Dear Budget, maybe next time don't rent a car to a customer and set a pick up time when you close? OR just try to stay open during your normal business hours! read more

Avoid them. At all costs. Or you may find yourself paying costs that appear out of nowhere. We reserved a Ford Edge for a camping trip. When I showed up, no Edge; they tried to push a smaller Kia on me, but I needed the room of a larger SUV. The only thing on the lot that fit the bill was a BMW X5, which they grudgingly (it seemed) let me have at the reserved rate. When I brought it back, they said they'd charge us a $150 cleaning fee because it was dirty. It was; a windstorm at the campground had put a fair amount of DRY dust in the cabin, nothing you can't get out with 10 minutes and a Shop Vac, only slightly more work than you'd do in cleaning nearly any other return. I'd already gotten the majority out myself just with a dust brush that morning, so I know you'd barely break a sweat getting the remainder out of cupholders and carpeting. In fact, there was an Explorer getting cleaned and vacuumed right outside the office. "Are they paying a cleaning fee, too?" my wife asked. No answer. There wasn't any level of filth that merited a $150 fee, IMHO....which the manager said should have been $250 (!) but he was doing us a favor. My wife asked to see the language about the "cleaning fee" in the agreement or any other associated paperwork. Lo and behold, he said it isn't written down -- anywhere. Again: a sizable fee THAT ISN'T DEFINED IN ANY RENTAL PAPERWORK, even according to him, and is only assessed, it would seem, at the discretion/imagination of the manager. I've returned SUVs and trucks with dirt-caked floor mats, sand and blown-in dirt, slush and more to other Budget franchises, as well as to other rental companies. I've NEVER been asked to pay a "cleaning fee." "You have to return the car to us in the exact condition we give it to you," this guy told us. And he, of course, gets to decide what that "exact condition" is. Asking a renter to return a car in reasonable condition is a reasonable request. This, however, felt very much like scamming, in my opinion. He got jammed up and had to give a customer a vehicle he would have otherwise made an additional $30, $40 or $50 a day off of, and -- again, in my opinion -- saw a way to recoup some of that. It wasn't the first time I've rented from this location, but it's the last. It may also be the last time I rent from Budget, after 20+ years as a customer. It's godawful that they'd allow their brand to be sullied by an outlet like this. read more

Really REALLY REALLY TERRIBLE. OMFG First of all, the employees were wearing jeans and a tank top, looking like a hippie. (Nothing wrong with being hippies). So, I returned my car, with my gas tank full. They check my fuel gauge and charges me 30 dollars saying that the reading should be OVER THE MAX MARK. YOU KIDDING ME GUYS?? OVER THE MAX MARK???? HELL to the NO. Dont you guys ever even dare to scam ANY more customers like that. NOT acceptable.... read more

Kim was great because she found me a truck, but overall unbelievably horrible. Its as if they were doing this for me for free. I reserved a truck then their inventory guys told me it was not available. They said they would get back to me shortly and never got back to me. I tried calling them and could not get through to any inventory manager let alone mine. I left a message and never got a reply. I was told a truck became available because of a cancellation, but that it had to be in by two the next day. At the office Kim told me 1pm. I should have read the contract before signing, but it said 12pm. I got the truck back at 1pm and was charged for two days. I called CS and they called the franchise and they said it was supposed to be 2pm. They refunded me the daily rental rate, but not the 'cost recovery fee' of the 'energy recovery fee' because these were under taxes and could not be refunded. BS. Thieves. Cheapskates. read more

Really happy with the services here, specifically from Johnny who was working when we returned our rental truck. We were really stressed after moving to LA and Johnny was kind, helpful, and efficient. read more

I have a friend who stays in LA for months at a time and rents her car from Budget BH. We have had the BEST service from Kim...and we will not go anywhere else. She is friendly and always helps us get into a good car (often they have very very low milage, almost new cars!) and a good price. Thanks so much Kim!!! Kelli & Tracey read more

This Budget Rent A Car is a bit out there for people not living in Beverly Hills. You don't have easy freeway access, so you're stuck on Wilshire for awhile (can be traffic-y) until you get there. The check out was easy and simple. I got a 4Runner and I guess they don't check the maintenance on the car or what not but the maintenance light was on the whole 1.5 weeks that I had the car. On the way back, you typically have someone check off your car to make sure it's okay. I had to go inside the rental place and find the person to do the check off. This could be irritating for someone who needs to leave soon. Other than that... they have nice cars like porsches, mercedes, range rover and even the mini coopers! =) read more

Be Careful these guys are worse than thieves. I went in to rent a truck for a day for my company. We open at 10.00Am and by the time I arrived must have been 11.00Am . By the time they inspected the truck and I drove out of the lot was 11.30. Upon returning it to them they have added about 175.00$$ for various charges such as additional driver, service charges , extra day. I just noticed that you do not need a gun to rub people. read more

Best rental car customer service I've ever received! I am a weekly/monthly rental and the guys working here are response, accommodating and go above and beyond to make the renting experience great. Give them a call ahead and they'll let you know what cars they have in stock. read more

I rented a car here for a month and went to return it about a week early. The man helping me was named Tony and was extremely rude as well as charged me an extra $100 more than the quote I was given for the entire month. I responded by saying I would then like to keep the car for the last week since I'm being overcharged and he refused to let me leave with the car on top of being extremely rude about it and still overcharging me. Whatever you do don't come here ! read more

Worst customer service imaginable! Once they have your credit card on record, they will add on charges at will, and then when you try to dispute it there is not one person who will even get on the phone. I've been passed off to about 10 different people so far, and told to call several different numbers, and anybody I talk to tells me to talk to someone else. read more

Rented a car for a weekend trip. We reserved online and I arrived at the location 45minutes early. However the car was ready already. Naden helped us finishing up the paperwork and within 10 minutes we had the car. The car was super clean, great service,no problems at all and a great price. read more

If I could give this place 0 stars, I would. Unfortunately, I cannot even review their car rentals, since their awful customer service meant we couldn't pick ours up. My boyfriend reserved one of their cars in the afternoon on a recent Monday; we wanted to pick it up shortly before 6p, when they close, and return it the following day. Immediately after placing his reservation, at about 3p, we tried to call--no one answered. Another call within the hour also went unanswered. We were driving down from the Malibu area, and hit some traffic that meant we wouldn't get there till right around 6p, so I tried to call again--no answer. On my fourth call, a woman answered; I let her know we had reserved a car, and were on our way, but would be there pretty close to 6p (it was around 5:15p). She responded, "Well, we close at six." I said yes, I know that, but we have already reserved the car and were on our way there, arriving between 5:50 and 6:05p depending on traffic. I asked her if someone would be there a few minutes after 6p in case we arrived on the later side; she said, "No, we close at 6p, so they leave at 6p, unless another customer is here and they can't leave," (as though she was not even there herself); then, I asked her if someone would be able to stay a few minutes past 6p, as we would certainly be there within that time and had already placed our reservation. She told me that no, they wouldn't stay there for us, but we could call back closer to 6p to see if someone was still there. Naturally, when I called back three times between 5:45 and 5:53, no on answered. We arrived by 5:56p, and the place was empty--lights off, locked up, no one on the lot anywhere. The building is so tiny that the woman who answered was clearly there herself, too, and wanted to pass the "blame" to someone else, so to speak. Overall, incredibly disappointing. We went to Black and White car rental further in to Beverly Hills and had a fantastic experience, with excellent customer service. This has soured us both on Avis/Budget, and we will be avoiding them in the future. read more