I reserved a car, and called to confirm it was "guaranteed" to be there. When I arrived I was told they did not have it and they could not refund the pre-pay reservation. But I could pay more for a better car, or accept a worse one without being refunded the difference. I left and went to another rental shop (not sixt). Refund process required a ~30min call to their help line. read more

Customer service was excellent in every way. Very helpful and professional dealing with both counter agents. Highly recommend Sixt Beverly Hills. read more

I knew they were going to overcharge me, and of course, they did and I cannot get in contact with anyone. You all told me yesterday that I was not going to be charged for gas. You all gave me the car on E!! I brought it back with more gas than it had when you all gave it to me! Today, I received my final receipt and there's a charge for $96.30 for gas. There's no direct number to the location. I called customer service and couldn't get anywhere with the AI assistant. The AI chat bot ghosted me too. The only recourse I have is online reviews. Hopefully you all will see this and make the situation right. My reservation # is 9608479384. read more

Do not rent a car from this place. I don't know if it's the company or this specific location, but they are unreliable and useless. I made a reservation for a car one week in advance and a little over an hour before we were to pick up the car I got an email saying the reservation couldn't be fulfilled and was canceled, with no explanation and of course no one to talk to. Luckily there's an Enterprise about half a mile away and was able to get a car last minute and crisis was averted, but I will never attempt to rent a car from SixT ever again. If I could give zero stars or a fraction of one star I would. read more

Despite of wait time, Rating goes to Francisco. If it wasn't for Francisco, it would have been a disaster on my way out here from hundred miles away. He listened, understood, empathized, and solved. I am not a yelper but definitely one I would go out of my way to show as he did so himself professionally and assisted me. We need more people like Francisco. Thank you sir. read more

Customer Friendliness and all areas of Customer Services the rental car was dirty n smelly the Staff was not courteous or Accommodating and they Should all be fired they are far from Professional read more

I booked a BMW Z4 with SIXT Beverly Hills on 11 October 2025. On 16 October, I received an email from their agent confirming that my request was "still in process." I was told I'd receive final confirmation once the vehicle's availability was verified. After almost three weeks of silence, my reservation was suddenly declined on 30 October, without any explanation or communication. I planned my trip around this booking and trusted SIXT as a global company. Instead, I was left without a car and with much higher rental prices -- the same class that was $64/day when I booked is now $104/day. What makes it worse is that I had another SIXT booking at LAX Airport (29 Nov - 7 Dec) which was instantly approved. That shows this problem is specific to the Beverly Hills branch, which appears to be poorly managed and completely unresponsive. When I contacted SIXT support via WhatsApp on 1 November, the agent said there were "no available cars" and that no compensation was possible because my rate was "flexi." That doesn't justify why my reservation was kept "in process" for almost three weeks. If cars weren't available, I should have been informed immediately -- not after 19 days. This branch's lack of transparency and communication feels unethical and gives the impression that cars are held until they can be rented to someone else at a higher rate. Whether or not that's true, the customer experience is unacceptable. I've filed a formal complaint with SIXT's head office and will share my experience publicly to warn other travelers. Avoid SIXT Beverly Hills if you value reliability, honesty, or customer service. They have shown none of these qualities. read more

I rented a car from here out of necessity the first time and I had a wonderful experience! Fast pick up, clean car, friendly service. I loved it so much I decided to do a birthday rental and it all went just a smoothly and not stressful at all. Highly recommend this location! read more

Sixt Rent A Car - Car rental - Car Rental Near Me - Beverly Hills, California

Very professional crew and a good experience. The vehicles selection was equally good and overall a good experience.

Wanted to try something new. We usually rent a car through Enterprise and never had a bad experience there. Made an online reservation a week prior to our trip with SIXT. Never did receive the confirmation or any communication the entire week. Two hours before we were set to pick up our car, an email came through saying they had to cancel our reservation with no reasons provided. SIXT is totally unreliable and definitely won't be doing business with them. read more

We always rent a car when we go on a road trip. I strongly advise before buying a new car to rent it first and take it on a Road trip. Figure out all the things you like and don't before you buy it. I loved everything about this car except BMWs always want to put that new phone charger plug that I hate. Why can't they just be USB everywhere #Don'tMakeItDifficult. read more

Sixt Rent A Car - Car Rental Near Me - Beverly Hills, California

Fernando deserves ten stars for being so helpful and going the extra miles to get exactly the car that I wanted--like the Sixt tag like 'don't rent a car, rent the car!' Thanks Fernando! read more

Beware !!! You reserve something and when you arrive, they will tell you they dont have that car after waiting for an hour, and offer you a more expensive car,,, heard horror stories i guess its true SCAM read more

Do not book with this company. they will cancel you a day before your trip. bad business bad customer service. A company that their business is making reservation and can not follow through with their promise of reservation is basically fraudulent. The excuse from the company is that we did not know that we have enough cars or not. Here is your solution if you want to work honestly: do not book 10 out of 10 cars. Just do 6 out of 10 for situation that the previous renter can't return the car. This company works and focus on their own profits and that is not an issue if they also work to provide a service that is realistic. I call the platform of this business fraudulent and I hope a lawyer out there go after this company and very easily can show that they are not working in an honest way and their answers are all over the place because in order to hide what they actually do on top of that they have to lie to the consumers. read more

Absolute scam...the subscription signup process makes it look like you can book a specific car, but after you sign up and pay, is the first time it shows you the text "or similar" At that point, they offer you an option to cancel, but they charge a $100 cancelation fee--literally 10 seconds after you subscribed. Sixt, if you read this feel free to contact me with a refund. read more

I had a car booked with Sixt and called a week in advance to confirm availability. During that call, I asked three separate times whether I would have a car at pickup even though I had not received a confirmation email and was reassured each time that I would. I was told that if the exact make and model wasn't available, a similar vehicle size would be provided. Despite this, the booking was cancelled minutes before pickup while on my way to the office. Calls are recorded and I provided the case number, but Sixt head office has refused to take responsibility or offer meaningful compensation, offering only $15 off my next hire. Cancelling at the last possible moment after providing repeated reassurance left me with no reasonable alternative and caused unnecessary disruption. I have since used another provider (Enterprise), and they went above and beyond to help me out. A little customer support can go a long way. read more

My employer rented a car here, I believe it was the Beverly Hills location. Before he took the car out of the parking lot, he realized it wasn't going to work for him as it wasn't what he initially ordered but was talked into another car. The agent was polite and said he understood , told him no problem, he would cancel the transaction. I saw on the credit card that he was charged. I called the rental store and left a message on the voice mail. No one returned the car. We disputed the charge with the credit card company and the charge was reversed. However, They put his account into collections. $113.00. I would call and dispute this, but no one returns calls. Beware! read more

All was an amazing experience. The employees are so helpful and ready and able to help with any problems that might arise. Fernando was awesome. read more

The Best Car Rental experience Ever! The service received from Gordon was exceptional! The car was ready on time. Pick up and return were quick and painless!i highly recommend this location!! I have Zero complaints!!! read more

Definitely should have read the reviews about this place beforehand!! All the scam and stealing money reviews are 1000% true!! I'll try to make this as short as possible but how short can you really make a 6 month battle to get back $4000 you were wrongfully charged! So, brother in law and husband rented car end of February-2 week rental. Returned car after 2 weeks and everything is good (so we thought) 2 months later (in May!) I get a charge for over $5000. After a month of run around and refusal to provide any documentation, they say we didn't return the car for 2 months and left it in Salt Lake City?! Whaaaat??? It was returned to the studio city location we got it from exactly 2 weeks after picking it up!!! They did research and recognized it was an error and said they would refund-couple weeks later-no refund. I dispute with cc company and they respond to dispute that we had the car for 2 months (AFTER ALREADY ADMITTING WE DIDNT AND IT WAS AN ERROR ON THEIR END!) so cc company won't refund now! Go into branch and they also claim it was an error on their end and the employee we returned it to even remembers us and confirmed!! Got an email from manager stating the car was returned after 2 weeks and he would remediate the problem and after another month of texts and saying he had to escalate this to a dept in Germany, finally a refund was approved, that was over 3 weeks and NO REFUND STILL. This is $4000 that we don't owe (total was over $5000 and I have no problem aging what's owed for the actual rental but the exact refund is $3906.07!!!!!!!) no one can help. No one has answers. Don't call back when they say. I literally have documentation that they admitted fault and still can't get $4000 back!!!!!!!!! Paying interest on the card every month Becuase I don't have money to pay it down!! STAY FAR FAR AWAY FROM THIS PLACE!! Whether it's a scam, negligent employees, ignorance or they just don't give AF-it has been an absolute nightmare!!!!!!!!! read more

The staff at the Beverly Hills location basically robbed me when picking up my scheduled vehicle and they told me they only had upgraded vehicles which I had to pay an extra $200 or more. Or they would cancel my booking. This happened every occasion I bookedat Beverly Hills. They are absolute thieves and they do it on purpose. I will never book at that location again. They are making. SIXT Rent-A-Car looked terribly bad. read more

Seriously reconsider renting from this company. Employees are rude and that is the least of your worries. I waited 45 minutes for my car to be "pulled around". I finally get tired of waiting and go back inside and they tell me "oops, we don't have your car here". When I returned the vehicle I handed the keys to the person inside and they told me I would receive an email. Now I am being hounded because "my car return is late". GET YOUR SHIT TOGETHER, SIXT read more

Zero stars. This place is a total scam. run by the rudest, most dishonest people imaginable. The so-called "manager" is a total troll--condescending, unprofessional, and clearly thriving on ripping people off. After confirming my reservation for hours over the phone, they tried to triple the price at check-in. Bait-and-switch tactics like this should be illegal. Stay far away unless you enjoy being scammed and insulted. read more

BEWARE!! This SIXT location practices in illegal bait-and-switch tactics. We showed up with our reservation # ready only to be told that our car was not available and that we could pay more (nearly twice as much) for a lesser car. The rude employee also refused to give his name or employee # when asked. Please save yourself the trouble and avoid this SIXT location! Otherwise, you may show up with your reservation only to be told that your car is unavailable in an attempt to up-sell you. AVOID! read more

Booked a car for my mom, showed up at the exact time of my booking and they did not have a car for us. They didn't have the model that I reserved, nor did they have anything similar (small or medium size). They offered me a 3 row suv, which my mom is not comfortable driving. They were unable to tell me if any of the other SixT locations would have a car that I reserved, because their system is not centralized. We had to drive all the way to LAX from Beverly Hills. The entire way there (45 mins) I was on the phone with sixt customer service to try and transfer my reservation to the LAX location, which they just couldn't accomplish for whatever reason. So I had to go into the branch and make a new reservation on the spot. So instead of picking up a rental next to our place, I was forced to spend almost three hours dealing with sixt in person/on the phone and drive all over town to get a car that I booked. Overall, a terrible customer service experience. read more

Sixt Rent A Car - Beverly Hills, CA. S. La Cienega Blvd. BEWARE OF THESE THIEVES!!!! I rented a vehicle from the Beverly Hills location on La Cienega Blvd. on 2/2/23 with a return date of 2/5/23 at 12:30 pm. On Sunday 2/5/23, I dropped off the vehicle at 12:30 pm at the same location. The thief that received the key (same one that rented the vehicle to me) took the Key and told me that my final invoice would be emailed to me within the hour and the deposit returned within 48 hrs. Since I was in a hurry to take my daughter to an appointment, I didn't think much of the situation and left the location as my wife was already waiting for me outside to go to our appointment. I went about my business for the rest of the day. Obviously they never sent me my final invoice. Monday came and went and on Tuesday morning I wake up to an email from Sixt inquiring as to the status of the rental as the records indicated the vehicle was two days late. I contacted their customer service via telephone immediately and their team member told me not to worry about this situation and that she would email the store to email me my final invoice. I went to work and given my busy schedule, did not think about the final invoice at all. It wasn't until Tuesday at approximately 8:00 pm that I received the final invoice. Not only did the invoice show that the car was returned late with and additional charge of ~$500 on top of the original bill, but it was returned to their LAX location that Tuesday at 7:48 pm. I immediately tried to contact their customer service via telephone but they asked me to call back the next morning. I also submitted multiple disputes via email and I keep receiving random generic replies that their team is going to investigate. I've also submitted a dispute through my credit card company as this was obviously a fraudulent transaction from a thief or thieves working at these locations using their employer's vehicles at the expense of their customers. I want to believe that the location has cameras on site and they will be able to confirm that the vehicle was returned to their location at the agreed upon time. I also want to believe that the company is going to do the right thing and refund me the additional charges; however, management needs to conduct a thorough investigation on the Beverly Hills location and take the appropriate measures. To think that they were driving a car around and could have totaled the car, committed a crime, or killed someone while appearing to be "driven by me" makes me sick to my stomach. I rent vehicles on a regular basis from other providers and never had any problems until now. This is wrong in every way and someone needs to be held responsible asap. If you need to rent from these thieves, be extremely careful....they will try to get you into more expensive vehicles and take a larger deposit from you because "this is a more expense vehicle". But most importantly, DO NOT, but DO NOT, leave the store until they've closed you and handed you your final invoice. I'm not sure how many times they've done that before but I'm pretty sure this is not the first time. read more

ABSOLUTELY ZERO STARS!!! This place ripped me for $250 dollars cleaning fee. I am a Travel Agent for AAA Minneapolis and rent out vehicles for Hertz, Dollar and Thrifty and have never had a client come to me saying they received a unauthorized cleaning charge on their credit card. Sixt said we left a couple soda bottles behind and some napkins. No way does that constitute a $250 dollar charge. There are no agents in the United States so nothing gets done in fact they are all in the Philippians and the pass your call along like the common cold. DON'T rent from them no matter how tempting it may be. I'll be sending this to corporate as well. read more

What rental car company bills you $96 for a parking ticket that you got while in La for which you paid for??? That's crazy. Their customer service said they had to pay it when I have a copy of the receipt of our payment to the LA parking and traffic department. The parking ticket was $46 but SIXT charged that amount plus $40 for their time. SERIOUSLY? No go. Lucky that we had an upgrade or it would be 1 star. Never again. read more

Worst car rental experience ever! Special thanks for that to a manager Danielle! The way she talks and handle customers is very awful! I see I'm not the only one who's been complaining about this manager and she still there?! Way to go Sixt! That's how you care about your costumers! read more

Sixt Rent A Car - Car Rental Near Me - Beverly Hills, California

I've rented twice from the Beverly Hills location and the in person customer service is excellent. Maso was very helpful and made sure I got everything I wanted. The car worked great and returning it was a breeze. Will rent again soon. A++ read more

This Sixt location really deserves a five star review. Shout out to Kenneth G and India for outstanding, fast, nice and courteous front desk service with my latest rental. Every time I've rented a car here they've exceeded my expectations. I've always had a fantastic car, great service, a discount if there was anything that didn't go perfectly, and they're always so nice. Also Sixt has incredible cars for about the same price as the local agencies will give you a regular car. I'm especially amazed by the quality of the cars since there is such a shortage these days of rental cars following Covid 19 and the selloff of so many cars by the companies. This branch delivered exactly what I reserved, and they did it with a smile. On the return of my car when I was a little late they were understanding about the freeway traffic jam. My best experiences so far with rental cars anywhere have been with Sixt and this branch is outstanding. read more

Gordon and Suzanne are a team that makes sure every single customer is happy. Their service is beyond A Plus very highly recommended and will always be back at this branch read more

Unacceptable. I made a reservation online to pick up a car today for a weekend road trip. When I arrived to Sixt, the representative was nice enough and the car arrived in a reasonable amount of time. But this is where the good stuff ends. The car I received, a Volvo S90, was in absolutely terrible shape. The interior smelled like smoke, the trunk smelled like someone died in it, the seats were dirty, and the tires were severely underinflated. Meanwhile, the four (FOUR) car attendants right next to me just kept loitering, not one decided to come over and ask me if I had any problems or needed some help. As I was driving home, I noticed I couldn't see clearly out of most of the windows. Using the defogger did not help at all. It was a rough drive home. I brought it home and got to work, cleaning the interior, reinflating the tires, and cleaning the windows. The filth in the interior was so bad it browned two microfiber towels (pictures will be included here). I have never extracted so much dirt from a car using simple towels and water before - this was disgusting. The tires were at 22 (!!) PSI. That is low enough to be dangerous, particularly because I plan to drive the car into below-freezing temperatures over the weekend in the mountains, and this could've been disastrous. Sixt - do you really want a lawsuit on your hands? Take care of your cars! Finally, the windows/windshield were covered in some sort of sap/resin that had simply been smeared onto the entire surface by lazy car washers. I had to use a degreaser to clean all the windows in order for them to be safe again. This isn't just poor service, it's flat out unsafe. read more

Sixt Rent A Car - Wiping the front seats of the interior of my rental car yielded more filth than I've ever seen on a vehicle before. - Car Rental Near Me - Beverly Hills, California

Well it seems that a bad customer service experience is par for the course at Sixt. I'm in between cars and rented a car last night online. When I showed up this morning they had given away my reserved car and were unwilling to upgrade me to the car they had available. No effort was made to resolve the issue, I was basically told 'too bad.' Now I am stranded without a vehicle after a $40 Uber ride to get to the location where my car was supposed to be reserved. Terrible customer service staffed with small minded people who just don't want to do the right thing for their customers read more

Avoid this company like hit garbage! They are shady and will totally scam you. Don't use these guys, pay a little more and get a legit car.

THE Best experience renting a car in my life, period. I don't know why you'd use any other car rental company like enterprise, hertz, etc if you have Sixt in the same town. You can get the same exact cars at Sixt for half the price! Yet they are like new and incredibly well maintained. Better yet, you can get a high end performance car for the same price that you get a Toyota Corolla at the traditional rental companies. And Sixt is also considered a public company, so car insurance companies cover them! The customer service is also unparalleled. I went to Sixt literally the same week after being treated like trash at LAX Hertz (who also arranged for their car to be stolen from me to get insurance money, which was confirmed by police and the main customer service hotline). Then I come to Sixt and get treated like a king! They had a slight confusion with models initially, so I was contacted directly by their manager Suzanne, who worked with me extensively to find a car that I liked and price matched me into the most expensive model they had (MSRP over $120K!!). She also gave me her direct line so I could contact her at any time. And even though the main Sixt customer service did not honor the discount at first, she followed through on her offer, got me the refund, and I actually ended up paying even less than I was supposed to, and for a car that was twice the price of the one I originally booked! Just unbelievable. Suzanne is a true master artist of her craft. A huge pleasure dealing with such a competent and honorable person. And all her staff members are incredibly professional and enjoyable to work with. Unforgettable experience. I will be back many more times and I recommend you come here, too! read more

Believe the one star reviews. What a ridiculous experience. I rented a convertible , prepaid , only to get to the location to find out that A) even though I prepaid with a debit card they don't accept debit cards for luxury vehicles and B) when I have them a credit card they didn't actually have the car they had already charged me for. I was told by Juan at this location that they always show they have all the cars available on their app even when they don't actually have them. Great business model. #myrentalwasnotwaitingforme read more

Sixt Rent A Car - Car Rental Near Me - Beverly Hills, California

You guys just beware of this company's duplicitous practices. I initially requested the C class as it's similar to my daily driver at home and wanted something familiar in an unfamiliar environment. None were available, so comparable class car offered - Cadillac of Volvo, - not pleased so didn't care. However, Ms. Sharmaine G at the LAX location was perfectly lovely during the transaction and said directly to me, "I can offer you BMW for $160 less on your overall bill" I was still not happy but said ok. My husband tried to get her to break down the fees but she said he needed to talk to me. I signed and was on my way. Reviewed the bill and the BMW car was $40 per day more, totally the $160 she said would be less on the overall bill. She never indicated it was an upgrade. In fact said explicitly that is would be less. it is not about he $ but never do business with a company who promote or permits dishonesty. NEVER AGAIN SIXT! Beware y'all! read more

In person customer service is good. If you have to call them for anything like even to make a payment, the service is horrible. I made several phone calls and sent numerous emails. I received a response...via email...3 months later. Yes, 3 months. read more

Avoid at all cost. Company acts criminally and takes your money and keeps trying to screw you constantly. Very stressful to deal with. I rented a car and when I went to pick the car up they told me they rented it to someone else. I was then told that I had to upgrade at my own expense which was more than the cost of my original rental. I said I no to that and was told that it's the upgrade or nothing. I needed a car that day so was told that a different branch had cars available but it would be a completely different rental agreement. I went ahead with the new rental but the original rental was not cancelled and I have not received a refund even after multiple calls to customer service and repeatedly being told that it will happen. The new rental had damage to it when I picked it up. I saw this thinking ok they know about this but I will just take some photos and a video to cover myself. When I dropped off the car the lady asked me about the damage saying it was not on their record. I told her I had photos and that the damage was there when I picked it up. I am now getting hounded from the damage department saying that I caused the damage and that I am liable for the repair costs. Customer service is non existent with this company which makes dealing with them very stressful. read more