A huge thank you to Emilio, Yousef and Nate at the Robertson location. Not only were there incredibly friendly but helped promptly get me in the car I requested but also really helped me out when I was unable to take the road trip that I rented it for. Great location, selection and team at this location! read more

The absolute worst rental place you can go to. Maddie the manager decided to take lunch before she communicated the status of a rental car that was reserve reserved days in advance. Clearly her lunch hour is more important than Customer Service. I have been waiting for over an hour to get a car that was reserved in advance. Avoid this place at all costs. The waiting area is empty and the weight is ours long. The car you will end up with is dirty and Customer Service is horrendous. read more

Enterprise Rent-A-Car - Empty waiting area with an hour waiting time for a car that was reserved in advance. - Car Rental Near Me - Beverly Hills, California

Rented a mini van and drove an hour from Chatsworth to pick it up only to arrive and be told they had NO minivan available, and they had NO contact info for us to let us know ahead of time (even though we received a confirmation email AND they confirmed the email address on file when we picked up) AND they close at 12 noon and dont allow after hours drop off. No apologies, no accountability, all we got was "its not our fault". Don't waste your time and money, rent somewhere else. read more

Whenever i need to rent a car, the reason is usually due to some stressor of my regular car. Even with entering Enterprise, I was stressed, but they calmed me. First, i contacted them within an hour of when they closed, they were able to quickly find a car for me for the couple days i needed it. I was assisted, when picking up the car, by RYAN. He was so helpful and really wanted to make my day better. He is great, a master in fact, with customer service. He is knowledgeable and made the experience fast and seamless. I could not be more thankful. While the car may not have been my favorite, EVERYTHING that the team had control of they accomplished and even excelled at. Also, when returning the car, KION (not a spelling mistake) was equally great at providing customer service and was excellent in his knowledge of what to do. Overall, i highly recommend this location!!! read more

Staff is very attentive, great customer service. Cars are clean and maintained well. Paige was especially helpful. Thank you Enterprise for smooth car rentals! read more

P.S. to Marisa - Take a look at Elian's review from 1 year ago and all the subsequent negative reviews which all mention a certain sloth-like miserable, deeply insecure MICHAEL. Michael desperately needs a larger shirt and a smaller mouth. He's brought his rejection to the job and thinks he owns the vehicles that are cheap -- Not sure why he feels the need to implement new policies and literally lose $$$ from owners of vehicles that are being serviced for 1-2 days yet cost 8-10 x more than the subject rental.... Very cringeworthy. "MICHAEL" directly lost countless customers and businesses for this Enterprise location. Clear liability and detriment to the reputation of the company and a shameful presence to accompany the outward disrespect freely given to customers offering to pay over $3,000 just moments before he decides to interrupt his own co-worker to interject with personal/unwanted/deeply-rooted insecurities. Rude comments and hopelessly ignorant remarks that support no written Enterprise policies are the result of years upon years of truly sad disservice to himself and clearly everyone that has to unfortunately encounter this wasteful sloppy deterrent. Re reply from Marisa: Respectfully, the employees on duty at approximately 2:00 PM today are more than capable of providing you with my identity and a summary of the subject employee's antagonizing, cringeworthy sarcastic remarks, complete interruption of a conversation between myself and his fellow co-worker, and his open invitation to take his business card and proceed with submitting any complaint that I desire against him as I am now. I encourage you to review the video footage and interview said employee regarding the invitation to go forward with the instant complaint or any complaint otherwise deemed appropriate. To be brutally honest -- This is a generous dose of civility he would not have received in response to his behavior had I been 90% of the general population that would have been just as personal and unprofessional as said employee. Sloppy appearance, Sloppy understanding of Enterprise's policies, Sloppy judgment in incessantly deciding to openly mock me in front of his peers and customers. Do better. The neighborhood deserves better. read more

BEWARE THE BAIT AND SWITCH !!! I am an Enterprise Plus member. I was promised a luxury vehicle by the manager Alex and I reserved a BMW/Audi online. I confirmed my reservation online the day before and upon arrival I had to wait 15 minutes and then I was told that all they had was a convertible Mustang. I'm 6 foot, 270 pounds. I wanted a luxury vehicle to comfortably drive 90 minutes to/From Newport Beach with an out of town female client. I was truly embarrassed in front of her and was forced to cancel and leave. I will NEVER use Enterprise again. This is the second time that I have been the victim of their bait and switch scam. The manager Alex didn't even apologize. AVOID AT ALL COSTS !!! read more

I'll start with the one good staff member. I don't know his name but he was the o that picked me up and got me into my car. He was outstanding. He even listened to what I wanted and made sure the seats were down. He went the extra mile. He gets 5 stars. One star to the angry woman at the counter that seemed to blame me because greedy owners keep the place understaffed. I had called their main line to make my reservation. I wanted to ensure I didn't have an issue with being picked up. Naturally, that's exactly what I got. I was waiting to be picked up when they informed me they weren't going to pick me up. They finally agreed. When they got me there, they then informed me that they would not take me back. It was 3 miles instead of the 2 mile max... even though I had the company make the reservation. So 30-40 in rude share fees is not being added. I called their main line again. They said I could drop it off at a closer location... with an added fees, shock. I have been an Enterprise customer for decades. No more. Avis has a better reputation. It's too late for me, save yourselves. read more

Worst car rental experience I have ever had. Do not go to this location. They need to get it together. Made a 10am reservation. No cars available. They estimated until 11:30/12. I'm not sure why the accepted a reservation without cars. read more

One day prior I booked a reservation for $27 after tax via phone is what the Corperate rep told me. I called corporate and the actual physical location and confirmed that it would 27 after tax for vehicle such as a Chevy Malibu or Toyota Camry as reference. I get to the location the manager says do you have a reservation booked for $34 plus tax and you will get a Mitsubishi mirage. Even though I did my due diligence and research prior to make sure that I won't have to go out of pocket since my insurance company is covering 30 dollars a day which I spoke to both Corperate and a rep at the location read more

Enterprise Rent-A-Car - Car Rental Near Me - Beverly Hills, California

I always have an amazing experience at the Beverly Hills location on Robertson. Maddie and Ryan are absolutely wonderful - they have the best customer service and always create such a positive atmosphere. They make sure I'm completely happy with the vehicle I'm renting, and they're always fair and accommodating. They genuinely deserve a raise for how well they take care of customers. read more

Customer service at the head of the manager M. Fernandos is very poor and inefficient. The manager called to me and made reservation for hybrid, however, didn't manage the car readiness to follow his promises. Poor management!!! Thank you for follow up. This is my info: Christian Z. | Claims Service Ambassador | Wawanesa General: policy number: 36941640 CLAIM: 017289554 Reservation #DHJDBO It regards just Robertson location, but not North Hollywood- they are outrageous, so it's not about enterprise but location that should be supervised and supported. read more

Michael was kind, efficient, and very accommodating. He took great care of me and made the whole process smooth and easy. Excellent customer service! read more

Had to get a rental while my car was in the shop. Everyone was SO nice, helpful and knowledgeable, especially Kion. He even remembered my name when I dropped my rental off, which surprised me. I don't normally need to rent cars, but I'll use this Enterprise location from now on. A+++ read more

I would give zero stars if I could. This location is the definition of disorganized, unprofessional, and downright disrespectful of people's time. I booked a car days in advance and went out of my way to triple confirm--calling the night before and again an hour before pickup--only to be told the vehicle they promised me had already been rented out. They then offered another option, only to call me while I was on the way to say that car was also unavailable due to damage. At that point, their "solution" was to push me into an electric car, which I had clearly said would not work for a long drive from LA to San Francisco on a tight schedule. Instead of giving me a straight answer on what was actually on their lot, they told me to waste more time driving down so I could "walk the lot" with them. When I reminded them that I had booked in advance and asked to be upgraded if they couldn't provide what I reserved, they deflected. When I finally arrived, they tried to hand me a beat-up compact Toyota RAV4--completely different from the midsize luxury SUV I had reserved (BMW X5 / Land Rover class). And once again, they tried to force the Tesla. The end result? I had to cancel, take an Uber home, and now I'm late to an important event in San Francisco because Enterprise couldn't do the single job they exist to do: honor a confirmed reservation. This location is a complete failure of customer service, accountability, and basic professionalism. If your time matters, avoid this branch at all costs. read more

I have been using enterprise for decades. Never had an issue until now. Caitlyn just called me from the Beverly Hills branch and told me I cannot return my rental car to Beverly Hills because they will be closed for the long weekend . She told me if I return the next day I will be charged twice. I sighed the original agreement for one day and return ant Beverly Hills. This change she called about was not on my rental agreement. I was not told this when I booked the car. I was not told this when I picked up the car today. This is fraud. She was also very rude. I have never been so mistreated by a company I have been using for so long. read more

I made a reservation to pick up a vehicle on a Saturday afternoon. When I arrived, the (extremely dismissive and rude) person behind the desk informed me they were sold out and didn't have anything to rent me. Keep in mind, I had taken an Uber all the way across town and now had to take an Uber all the way home ($50 for the privilege of being disrespected). I ended up having to rent from another place at the airport (and pay for another Uber of course). read more

Took about an hour to get the car in the morning and that's after they didn't have the car that I reserved. At the end of the rental another 15 minutes. The process is so lengthy and annoying. Really bad experience. read more

I am so grateful for this staff both Caitlyn and Kion helped me so much. My car engine blew up and I have had to be on a rental for over a month as my car is in the shop and has been very expensive to fix during all of the chaos of the fires and the holidays. Both kion and Caitlyn went above and beyond to help me and gave me the best rate. I didn't even know A "shop rate" was a thing until my mechanic mentioned it. Kion and Caitlyn were both so welcoming and so helpful went above and beyond to get me set up with a great car and hands down They both deserve a raise. I will always be coming back to this location. Fabulous customer service all around. read more

horrible service manager Kaitlin was rude and was very unhelpful. I had to end my rental because of her attitude. I was trying to do a swap out with a car and was told I was getting a car and she gave it to other clients in front of me despite me . she then followed by over charging me for an extra day even after I filled up the car well over what I suppose to do , she wasted 3 hours of my day . NEVER AGAIN ENTERPRISE . on a positive note went straight to Midway around the corner and the service fantastic they drove me to enterprise to drop the car I had from enterprise and had me in a car in 20 minutes . Midway look after you they care about you and they do much better job I would never go back to Enterprise ever again, Kaitlyn ruined my experience with Enterprise for life . read more

I was a few days into a rental from the LAX location due to my car being fixed down the street at a body shop. On this day, I was driving back home from Cedars Sinai near the Beverly Hills location when I discovered my tire was flat. Rather than seek a gas station, I thought they could help, especially because I had a family celebration to be at. Caitlyn, a very nice young person, said they would look at the tire. Apparently, it needed to be patched. They put air in the tire, and Caitlyn instructed me to drive two blocks away to Midas. Enterprise has a relationship there, and Midas would patch the tire and bill the LAX location. Midas looked at the tire and told me it had been patched once before, so the car now needed a new tire. HOWEVER, they didn't have a tire in stock to match. I called Caitlyn and told her I was desperate now and needed a new car. She told me not to worry and to bring the car back, and she would get started on the paperwork for a replacement. When I returned, she and Ryan made sure I got out quickly, probably within about five minutes. Of course, LA traffic never lets you get anywhere on time during drive time, but at least, a major delay was avoided. Many, many thanks to Caitlyn to being a great problem-solver and providing outstanding customer service! read more

Very rude people. Did not care to help. Left us with no car and did not give is a ride back . I am left without a car

I was very clear about how much I can spend and They still took all my credit card and insurance info and then told me they don't have a car in that price range, why couldn't you tell me that before wasting my time read more

This branch has been amazing! So much so, I'm actually buying a similar car to the one I rented from them, from their sales department in The Valley. My car has been in the shop for 75 days after a guy blew a stop sign and pretty much destroyed the right side of my car. After contacting Progressive, they swiftly put me in touch with this branch and they have been amazing. They called me to make sure I had a ride to get the auto body shop, and they worked really hard to make sure my rental was extended, at no charge. I worked with everyone there, but my immediate recall include Maria and Justin. Having a car accident (especially when someone blows a stop sign) was one of the scariest moments, but they made the experience much more bearable. From picking me at the auto body shop to the last day I turned it in, impeccable service! I highly recommend this branch. Sincerely, Erika Martin-Dobensky read more

The incompetence of this enterprise is ridiculous. The insurance company had scheduled my pickup, which I confirmed when I called the office once I arrived at the repair shop. Instead of calling my cell or looking for me, they talked to the shop owner who turned them away? I called 4 times during this period and wasn't connected to anyone. they clearly were dodging my calls because I was rerouted to a message that ended the call. I was able to get the insurance to call and it seems it was fixed, but then enterprise called me to tell me they couldn't send anyone else out because they sent someone twice and they were turned away? How is that possible? If you have an issue getting someone the first time, why not call when the person arrives for pickup? I was there the whole time (25 mins +) either in the office or by my car or waiting outside in 80 degree weather. I just got home after walking in the heat for a mile and it still hasn't been resolved. read more

I agree with the previous reviewer: Best location of Enterprise. The Branch Manager Jose Hercules, is the most cooperative and kind person. The most handsome workers in Enterprise. Adore you all read more

DO NOT GO HERE!!!!! They are scamming me for denting a car I returned 30 days before they documented the accident. Ryan MacNeil checked in my car and wrote of everything was fine. Car also had 30+ miles on it when the accident was documented from when I returned it. It must be an insurance fraud type of thing. It's impossible to get ahold of anyone high up to dismiss this case. I would not trust one person at this location or maybe even any enterprise. ZERO stars. read more

Steve was so great and helpful. I appreciate the amazing customer service. He needs a raise l. Thank you again def coming back here read more

Enterprise Rent-A-Car - Car Rental Near Me - Beverly Hills, California

No cars available. Employees have no clue how to run a business. Never been to an Enterprise as pathetic as this one...

information on requirements needed. they told me it's a company's policy to ask for a 3 proof of address. i showed my DL and bank statement on my app. the guy who called me a day before the pick up date, did'nt gave me a confirmation email until 4:56pm on the day of pick up. it was a racial profiling, because i'm asian and sporting a casual summer attire. for thise wanted to rent a 7 seater mini van to this store, better book it 1 month in advance, bring 3 proof of address and make sure you dress like you're one of the resident of beverly hills. employees in this store will look at your appearance/profile before moving forward to the rent. good luck renters read more

I had a great experience here when I needed to get a rental after my car was totaled. They easily let me swap out the first car when I realized the Mazda SUV was too big for my own parking garage, and got me into a Mustang. They were also quick to take the rental car back when I brought back the rental without calling first - and then guided me in how to save economically with my insurance to not get charged extra. Staff was lovely and patient all around. Great customer service at this location. read more

So apparently they have a new branch manager that started a week ago. His name is Michael. I called him last week and explained to him what happened and he said that I would hear back from somebody within 48 hours and still haven't heard back from a single person. What kind of customer service do you guys pride yourself on? read more

I rented a vehicle from this location 2 weeks ago. They gave me a car that was a safety hazard. The passenger seat belt did not work. I made multiple attempts to contact them and they never returned my calls. They called me about 3 times to run my card and each time I mentioned to them that the seat belt was not working -- the first time they told me they would call me as soon as an S Class came in (they never did), second time they told me they would call me once a BMW was ready (again never did), and now the third time I was obviously upset... the girl admitted to have forgotten about the exchange. Mind you this is a luxury vehicle... it's supposed to have all the bells and whistles + PROVIDE SAFETY!! I just left my rental vehicle at their location because of how they have handled this situation. SEAT BELTS ARE A BIG DEAL -- SAFETY HAZARD and SEAT BELTS ARE REQUIRED BY THE LAW. The assistant manager failed to take responsibility and basically said the burden of proof was on me. I was supposed to remember who I spoke to and when.. you would think a company of this magnitude has some kind of internal tracking system? NO. He questioned why I didn't return the car earlier... umm maybe because I'm a working professional that is literally indisposed because I'm operating on people and improving their quality of life. Also note they are MAJOR rip offs. When I first came in they wanted to charge me $220 daily for a BMW 7 series... I said no I'm going else where and left. As I was leaving they ran after me (literally) and offered the car for $125... REALLY? Ok. As I'm leaving the assistant manager comes over and says: I know you're angry at me but my branch manager just checked the car and the seat belt is working. OH REALLY? and I'm a moron who can't work a seat belt? What about all the times he checked the seat belt and it wasn't working?? Did he forget about that??? So is he saying that the branch manager has magic hands that fixed the seat belt? Or is he saying that I'm a liar????? LOL read more

I wanted to leave them a 5-star review so bad, as I have rented quite a few cars from this location before and sometimes, for months at a time (work truck). But as I am sitting here waiting for my Uber (that got canceled once already and is still another 10 minutes out), I'm pretty frustrated and a bit offended that the gentleman who took my rental back (such a nice guy) was told by his manager to tell me to get out of the car (that I was already told to sit in to take me home), as my home is out of their range. My house is 3 miles away and it took me less than 10 minutes to get to the Robertson Enterprise from there. I've been given rides home from this Enterprise before as well, so I don't know why the manager would make such a claim, or more importantly, embarrass a person and ask them to get out of a car, they were already sitting in (with the door closed and accidentally locked in, due to the child lock being on) and told would be taking them home. I actually prefer taking an Uber and not troubling anyone, but this time I was in a big hurry to get home to get my car and make a meeting. I will now be late for that. Thank you to the employees at this location, as they've always been super friendly and conducted themselves professionally, but this manager...I'm very surprised by his choice to act so unprofessionally and will, unfortunately, reconsider using this location moving forward. What a shame though, as I've probably rented cars from this location for a cumulative 3-4 months, over the past year, and was very comfortable just going there and not looking at any other rental agencies. read more

I had the best experience at this enterprise Rent-A-Car. My car is in the shop getting some work done went there to get a car but I left with an SUV when I got home I decided it was too big so I went back for another vehicle no problem they traded it in. The next day I woke up and that car had a flat tire. So when I called, they had roadside assistance come change the tire. So I headed back over to Enterprise for the third car change. There was a nice young lady at the front. I don't remember her her name. I think it began with a C? I told her I was there to exchange my flat tire car but I needed a car but all I saw was SUV. I did see a convertible Mustang. It was just getting detailed from a return vehicle. I didn't think I was gonna be able to get that, but I did ask her and she said sure! Then I went outside with Ryan McNeill who I had when I picked up the second vehicle was super nice, friendly understanding. He showed me how to operate the convertible top. Check the car and I was on my way so easy so great! That's what Customer Service is all about. Greatly appreciated! read more

I was dropped off by Audi for a loaner vehicle while my car was being serviced by the dealership. I was disappointed that there weren't any Audi's available in the lot. My customer service rep was excellent and offered a a Jeep Wrangler Sport. It was my first time driving a Wrangler, it was a little rough but I'm assuming that is expected. I had a hard time taking the top off. Overall it was a fun loaner for a day, gas mileage was awful though. The process of picking up and returning the vehicle was fast, customer service was fantastic! read more

Enterprise Rent-A-Car - Car Rental Near Me - Beverly Hills, California

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Nick and Nathan are amazing and so in tune with caring for customer satisfaction!! It's a super busy location with lots of cars but still very personal and great R Levi read more

I can write the generic review where I mention how super rude and did not care about their customers but this was way more than that. Aside from them just blatantly lying to me trying to charge more than my confirmed rate when I asked one of the ladies a question she just got up and left? The biggest cherry on top of my experience is the driver that drops you off when you return your car refused to wear a mask even after I asked and has a max of 2 miles, my destination was 2.1 miles and made me walk the rest read more

Enterprise Rent-A-Car - Car Rental Near Me - Beverly Hills, California

Do NOT rent from here. Enterprise is a great company, but this is a terrible location. We rent on a weekly basis and I would give every location that we've tried up until now a 4 or 5 star rating. You would think Beverly Hills would have the best service, but to our surprise it was the exact opposite. Not only did we get horrible service when we picked up our rental, but we were charged an extra $60 when we dropped it off because it "smelled like cigarettes"... Literally impossible considering my husband and I don't even smoke cigarettes. Do NOT rent here. We regret giving this location a chance. Don't make the same mistake we did. read more

Enterprise Rent-A-Car - Charged $60 for the "smell of cigarettes" even though my husband and I both don't smoke. - Car Rental Near Me - Beverly Hills, California

Saw another review "Never been to an Enterprise as pathetic as this one.." and I couldn't agree more. If I could rate this below 1 star I would. This Enterprise stressed and ruined one of the most important days of my life, my wedding. We booked a Enterprise Exotics rental months in advance and upon arriving and driving out an hour to pick it up, Jose notified me that there is nothing available. What is the point in putting in a reservation if you aren't going to honor it the day of? Its the same if I were to book a hotel and I arrive and they tell me that there are no rooms available. Jose offered me a BMW 7 Series instead, anyone who works at a CAR business should know an EXOTIC car (Lamborghini, Bentley or similar is what they told me) is no where close to a BMW 7 series. Jose was one of the most incompetent and rudest employees I have ever encountered in my life, this man should NEVER hold a customer service position. When expressing my frustration of the lack of cars available, he made a call to Enterprise - LAX and confirmed he found me an exotic car at that location. Given its my wedding day and I have already wasted hours driving and waiting at this pathetic Beverly Hills location, I drove another hour to LAX since Jose confirmed that everything is all good to go and I need to just pick it up at LAX. Upon arriving at the Enterprise - LAX, I was met with another incompetent employee in Jason, who said he couldn't rent out the car unless I increased my insurance coverage, something Jose NEVER notified me about and said I was all cleared to pick it up. Long story short, not only did I waste 4 - 5 hours the day of my wedding for a reservation that was placed months in advance, I was met with rude customer service from both Jose and Jason. I called back days later to make a complaint and Ryan Grove of Beverly Hills Enterprise confirmed that they made a mistake and he would raise this to the regional manager, which I have yet to hear anything from a month later. I called back a week ago, and was once again met with a rude Jose who immediately picked up and didn't apologize, but continued his pathetic customer service. Ryan assured me that he would assist and I have yet to receive any communication from Enterprise or from the regional manager. I reached out to an email that Ryan gave me and once again no communication from Enterprise a month later. I will not let this go and will continue to contact until I receive a response from Beverly Hills Enterprise or corporate. If Enterprise or this location truly cared about their customers and realized the mistake they made, they would make this right. It's clear they don't care. I have never received such poor service in my life, 0/5 DO NOT RECOMMEND Enterprise and certainly not this pathetic Beverly Hills location. PATHETIC. read more