Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!

Damon from AIM water has been incredibly helpful with our water issues and has provided exceptional…read morecustomer service! We live near Stevensville and have been at our current location for 15 years. We are on a well which provides hard water with a high iron content. For those 15 years Damon has been our AIM representative and has provided us with water treatment equipment that has solved our iron and water hardness issues. While we have been very satisfied with Damon's customer service, he went over and above expectations last Saturday. Late in the afternoon last Saturday I attempted to do a routine quarterly water sediment filter cartridge change. (I have been doing these quarterly for 15 years with no problem.) After I changed out the filter cartridge, reassembled the top cap and sump, and opened the water line to the filter assembly, there was a significant leak between the cap and sump. I disassembled the filter to see if I could find the cause of the leak. I could not and I reassembled the unit and again opened the water line feeding the filter assembly. The leak got worse. At this point I had to shut the valve for the waterline feeding our house. It was late Saturday afternoon, I could not find the issue causing my filter assembly to leak, and I was faced with NO water in the house until I could get help fixing the problem. I was concerned it would be at least a week before I could get help. I called the AIM service number for Damon. HE ANSWERED even though, I suspect, it was after work hours on a weekend! I told him I had a water Emergency and he worked with me to troubleshoot the problem. It turned out that I must have damaged the sump "O" ring that provides a water tight seal between the sump and the filter cap. I NEEDED A NEW "O" ring to solve my problem! I offered to drive to the AIM office in Mishawaka to get the part but Damon said he would drive to Berrien Springs to meet and give me the "O" ring I needed. In less than 20 minutes I had the new "O" ring, and in 30 minutes my water emergency was solved! Damon went out of his way to help me fix my water issue and avoid our house being without water for at least a weekend, and probably a week. HE IS THE BEST!!!!

From the owner: AIM specializes in Water Softeners, Iron Filters, Water Conditioners, Salt - Water delivery,…read moreDrinking water systems and Service on all brands of water equipment. Our Iron filters will remove 98% of iron and provide clean water without the use of salt. Our water softeners are the most efficient in the use of salt and water to provide your home with clean soft water. AIM will also rent or lease water softeners and Reverse Osmosis units.

I had a sudden loss of water on New Years Eve. Derek came over in the late morning on NYE ,…read morereplaced a switch and didn't leave until all the air was out of all the faucets and all were flowing easily! Not every Plummer would do that especially on a Holiday weekend! I recomend this company without reservations!! Thank you!!

From the owner: We are a full service Plumbing, Heating, Air Conditioning and water treatment company serving all…read moreof LaPorte county and surrounding areas with over 34 years experience in the industry.

Fred made his annual service call. On time, professional and this year wearing a mask…read more Fred is always provides great advice and is a wonderful resource. Highly recommend AIM and especially Fred.

Wonderful product and service. Fred is fantastic. Been dealing with them for several years and…read morewe are very happy.

Do not use!! They set appts for salt w/o asking and will not change, saying "we are only in your…read morearea once every 4 weeks." Doesn't matter your reason. AVOID!!!!

Great customer service from beginning to end! The employees were timely and efficient and made us…read morefeel very informed along the way. I would highly recommend this company!

Starting with the initial sales call, very friendly and no smarmy pitch. Installed within a week…read moreand the installer was very friendly and professional. About a month in, we had a minor issue on Christmas Day so I filled out the online contact form, crossing my fingers that they would get back to me next day. Within a half hour I got a call from the owner! Again - on CHRISTMAS DAY!! Service was out the next day and took care of everything. Super impressed and am so glad I chose Hawkins!

Hawkins is a fantastic company to work with. Everyone from the people answering the phones, to the…read moreperson who came out to test our water, to the technician who installed our equipment were courteous and thorough. Calls and questions were handled promptly and our water has never been better. We would not hesitate to recommend them to anyone. Bill F.

This company was good with getting us set up with a water softener for our home. Got us scheduled,…read morecame out and got things installed, the unit has worked fine ever since. The problem seems to arise when you have an issue and need them to be responsive! We are renting the unit - this is an intentional choice and comes from prior experience - we know our water is very hard and needs attending to. We chose to rent knowing that if we had problems with the unit a timely service call was only a phone call away... WRONG! I contacted this company for a service call - the first one we have needed so far - the lady on the phone assured me that they want to get to me as soon as possible! I called on Thursday and she said she wanted to try to get them out before the weekend so we didn't go without water softening all weekend. She tells me they will get back to me that same day about an appt. They do call me later that day but cannot see me until Monday. She felt badly that I would need to wait the few days but that was the soonest they had. I felt like this was very reasonable and made the necessary changes for the Monday appt to work with our schedule! My husband came home from work early to accommodate this need to have a service call during his business hours. We waited the entire 2 hour window that they give for their calls and no one shows up. I called to find out that the service call was actually scheduled for A Monday... but that Monday was another 2 weeks out!!! They told me I had the appt all wrong. How did I do this when they were so concerned about me making it through ONE weekend without soft water - now I had to wait 2.5 WEEKS! I have had to make NUMEROUS phone calls about this situation - each time I am told I will get a call back to get things situated but that call never comes. I am the one who has to reach out. The person on the phone can never answer the questions, they have to contact a different department, for instance, scheduling or service - which in theory is fine, except that they do not call you back. I believe this company has decent products - their softener has been nice for us - however, when you need service they are extremely lacking! Whether that is in customer service in general or the ability to get to their units in a timely fashion to get it serviced, it's been frustrating and undependable! Our unit completely malfunctioned and was running for 24 hours straight, burning up our well pump. Meanwhile we are dealing with terrible ramifications of now untreated water as we wait for service. This extended wait time is costing us as the hard water is damaging our laundry, surfaces, plumbing, etc... Just beware: servicing does not appear to be their speciality and takes at least 2+ weeks to accommodate established customers.

I've had this company install a water system for me twice now (should've learned after the first…read moretime). House #1: The water wasn't terrible, but it had an odor and a slight yellow tint. They recommended the $5,000 Kinetico CP Series system, so I went with it. I was told it would last 5 years with minimal maintenance--just adding salt and changing a filter every few months. When they installed the system, they ignored my request to use the basement slider and instead brought the equipment down the stairs, leaving rubber marks from the cart tires all over the steps. About 18 months later, the water quality declined again. When I called them out, they said the tank's media bedding had gone bad and needed to be replaced--for another $1,200. They blamed the water quality, saying if it were better, the system would've lasted as promised. (they only charged me 1 service fee though even though they stopped out twice) House #2: I (regretfully) went with the same Kinetico CP Series, though I was told it was slightly different this time. Apparently, the previous salesperson had been fired for making false promises and selling customers unnecessary equipment--a red flag I wish I had known sooner. I will say the new sales rep seemed honest and helpful. The system has now been installed for exactly 3 months. The salt level is fine, and the filters are clean. Despite this, the system suddenly stopped working. The water here is very hard and yellow, and it stains everything--so I called immediately to avoid further damage. They told me they couldn't send a technician for at least 4 weeks. Four weeks to address a failed water system in a home with extremely hard water is unacceptable. The technician who called me told me to bypass the system they installed, hoping that might help with the yellow water and staining. I'm no expert in water systems, but I do know one thing--if bypassing the system was the solution, I wouldn't have spent thousands of dollars on it in the first place. I bought the system to eliminate the yellowing, so how does turning it off make any sense?!? I strongly do not recommend this company. Poor product longevity and terrible support turnaround. Buyer beware.